As the host of a webinar, you can schedule a survey to be sent to attendees when the Zoom webinar ends. Afterward, the survey responses can be downloaded as a report to simplify feedback collection. You can take a poll during a webinar if you want to collect feedback in real-time.
In addition to Zoom's post-webinar survey feature, you can redirect attendees to a third-party survey service (for example Google Forms or Survey Monkey).
Note: When adding a post-webinar survey to recurring webinars, that survey will be used for all webinars in the series.
You can save the survey as part of a webinar template as well as schedule a survey to be sent to attendees after hosting a Zoom meeting. Learn more about post-meeting surveys and reporting.
This article covers:
Prerequisites for surveying attendees after a webinar
How to add a survey
To create a survey for attendees to take when the webinar ends:
- Sign in to the Zoom web portal.
- Click Webinars.
- Click the name of the webinar you want to add a survey to or click the Schedule a Webinar button to schedule a new webinar.
Note: If scheduling a webinar with registration or without registration, first configure the webinar's settings, and then click Schedule before proceeding. - If you are editing an existing meeting, scroll to the bottom of the page and click the Survey tab. If you are scheduling a new meeting, click Save, then scroll to the bottom of the page and click the Survey tab.
- Click + Add Survey, then choose from the following options:
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Create Survey: This option takes you to the survey builder to create a new survey.
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Choose from Library: This option allows you to choose from existing surveys in your survey library. You can manage your survey library from Survey & Poll Management.
Notes:
- If you do not have the option to create a survey, please ensure the feature has been enabled in settings.
- If you would like to use a survey outside of Zoom, click + Use a 3rd party survey.
How to create a survey
You can use different question formats to get feedback on what's most important to you.
Select the question format that you want after creating a new survey from the Survey tab or the survey library.
- Click the title Untitled Survey... to give the survey a name.
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Review the question types and configuration options, then select the question type for the first question.
- (Optional) Click + Add Question to add another question to the survey.
- (Optional) Click gear icon at the top right to configure the following options:
- Require answers to be anonymous
- Numbered questions
- Show question type
- Feedback after submission
- (Optional) Click the color palette icon to customize the survey's colors.
- (Optional) Click the preview icon
to see a preview. - (Optional) Click the ellipses icon at the top right to Save as draft.
- (Optional) Click Save to allow the survey to be sent after meetings.
How to use survey options
To control how participants receive the survey when the meeting ends:
- Sign in to the Zoom web portal.
- Click the Webinars tab.
- Click the name of the webinar you want to edit the survey settings for.
- Click the Survey tab.
- Next to Survey Options, click Edit.
- (Optional) Select Show in the browser when the meeting ends.
- Select Show the link on the follow-up email.
Note: To ensure a follow-up email is sent, click the Email Settings tab of the webinar settings and enable the follow-up email to Attendees option. Learn more about modifying email settings for a specific webinar. - Click Save.
To preview how the survey will look to participants, click Preview on the right side of the page.
How to change the assigned survey
- Sign in to the Zoom web portal.
- Click the Webinars tab.
- Click the name of the webinar you want to edit the survey settings for.
- Click the Survey tab.
- Click Change on the right side of the page, select a different survey, then click Confirm.
How to delete a survey
- Sign in to the Zoom web portal.
- Click the Meetings tab.
- Click the name of the meeting you want to edit the survey settings for.
- Click the Survey tab.
- Click Remove on the right side of the page, then click Remove to confirm.
How to use a 3rd-party survey
Notes:
- Sign in to the Zoom web portal.
- Click the Webinars tab.
- Click the name of the webinar you want to edit the survey settings for.
- Click the Survey tab.
- Click Use a 3rd party survey.
- Enter the link to the survey you want to use.
- Click Save.
Note: Any valid link will work; links do not have to redirect to a 3rd-party survey to work.
Similar to a post-attendee URL, you can use the link to redirect the participant to:
- Watch a video of a working prototype
- Your company's website
- An order form
How to view survey results
- Sign in to the Zoom web portal.
- Click Surveys & Polls.
- Locate the row of the survey you want to view results for the, then click the report icon on the right.
How to download a report on your survey
Note: You must have account owner/admin privileges or be a user with access to usage reports to view and download reports.
- Sign in to the Zoom web portal.
- In the navigation panel, click Account Management then Reports.
- Click the Usage Reports tab.
- Click Webinar.
- In Select Report Type, select Survey Report.
- Narrow the webinar search field by:
- Filtering the search dates
- Searching for a specific webinar ID
- Click the circle to the left of the webinar you want to select.
- Click Generate CSV Report.