See the table below for a comparison of Zoom Phone Pro features with the Common Area Phone. Make sure to update your Zoom app to the latest version to access these features.
| Feature | Common Area Phone | Zoom Phone Pro |
|---|---|---|
| Basic voice/telephone | ||
| Extension to extension calling | ✓ | ✓ |
| Answer, disconnect, mute/unmute | ✓ | ✓ |
| Escalate to Zoom meeting | ✓ | |
| Concurrent calls | ✓ Note: The maximum number of concurrent calls is 2. | ✓ Note: The maximum number of concurrent calls is 4. |
| Add call | ✓ | ✓ |
| Hold/retrieve | ✓ | ✓ |
| Transfer | ✓ | ✓ |
| Forwarding | ✓ | ✓ |
| 3-way calling | ✓ | ✓ |
| Voicemail | ✓ | ✓ |
| Voicemail transcription | ✓ | ✓ |
| Call recording | ✓ | |
| Endpoint access | ||
| Desktop app access | ✓ | |
| Mobile app access | ✓ See Note B. | ✓ |
| IP phone access | ✓ | ✓ |
| Zoom Phone app devices | ✓ Note: CAP supports 1 Zoom mobile app or 1 desk phone. | ✓ Note: The maximum number of Zoom Phone app devices is 5. |
| Desk phones | ✓ Note: The maximum number of desk phones is 1. | ✓ Note: The maximum number of desk phones is 3. |
| Zoom Rooms | ✓ | |
| Conference Room Connector (CRC) | ✓ | |
| Hot desking | ✓ | ✓ |
| Advanced features | ||
| Emergency calls | ✓ | ✓ |
| BYOC or native PSTN connectivity | ✓ Note: Requires phone number add-on. | ✓ |
| Integrations | ✓ | |
| SMS messaging | ✓ | |
| Advanced IP phone capabilities (e.g. Resources, BLF, companion mode) | ✓ | |
| Recording | ✓ | |
| Telephony group features | ||
| Shared line appearance | ✓ | |
| Shared line group | See Note A. | ✓ |
| Call park | See Note A. | ✓ |
| Barge-monitor-whisper | See Note A. | ✓ |
| Call queue member | See Note A. | ✓ |
| Attendant experience | ✓ | |
| Interactive voice response (IVR) system | ✓ | |
| Group call pickup | ✓ | ✓ |
| Mobile switch to carrier | ✓ | ✓ |
| Intercom | ✓ | ✓ |
| Call Me On | ✓ | ✓ |
| AI Companion Call Summary | ✓ | ✓ |
| AI Companion Voicemail Prioritization | ✓ | ✓ |
| AI Companion Voicemail Tasks | ✓ | ✓ |
Note A: If a Common Area Phone device is used for hot desking, features available are based on the licensed user.
Note B: Learn more about managing Zoom mobile clients as Common areas.