Comparing Common Area and Zoom Phone Pro features

See the table below for a comparison of Zoom Phone Pro features with the Common Area. Make sure to update your Zoom app to the latest version to access these features.

Requirements for using common area and Zoom Phone Pro features

Table of Contents

Comparison of Common Area with Zoom Phone Pro

FeatureCommon AreaZoom Phone Pro
Basic voice/telephone
Extension to extension callingenabledenabled
Answer, disconnect, mute/unmuteenabledenabled
Escalate to Zoom meeting enabled

Concurrent calls 
Note: The maximum number of concurrent calls is 2 for Common Area and 4 for Zoom Phone Pro.

enabledenabled
Add callenabledenabled
Hold/retrieveenabledenabled
Transferenabledenabled
Forwardingenabledenabled
3-way callingenabledenabled
Voicemailenabledenabled
Voicemail transcriptionenabledenabled
Call recording enabled
Endpoint access
Desktop app access enabled
Mobile app access
(See Note B for Common Area)		enabledenabled
IP phone accessenabledenabled

Zoom Phone app devices

Notes:

  • Common Area Phone supports 1 Zoom mobile app or 1 desk phone.
  • For Zoom Phone Pro, the maximum number of Zoom Phone app devices is 5.
enabledenabled
Desk phones 
Note: The maximum number of desk phones is 1 for Common Area and 3 for Zoom Phone Pro.		enabledenabled
Zoom Rooms enabled
Conference Room Connector (CRC) enabled
Hot deskingenabledenabled
Advanced features
Emergency callsenabledenabled
BYOC or native PSTN connectivity 
Note: Common Area phone requires phone number add-on.		enabledenabled
Integrations enabled
SMS messaging enabled
Advanced IP phone capabilities (e.g. Resources, BLF, companion mode) enabled
Recording enabled
Telephony group features
Shared line appearance

See Note A.

enabled
Shared line groupSee Note A.enabled
Call parkSee Note A.enabled
Barge-monitor-whisperSee Note A.enabled
Call queue memberSee Note A.enabled
Attendant experience enabled
Interactive voice response (IVR) system enabled
Group call pickupenabledenabled
Mobile switch to carrierenabledenabled
Intercomenabledenabled
Call Me Onenabledenabled
Call Summary with AI enabled
Voicemail Prioritization with AIenabledenabled
Voicemail Tasks with AIenabledenabled

Note A: If a Common Area device is used for hot desking, features available are based on the licensed user.

Note B: Learn more about managing Zoom mobile clients as common areas.

note icon
For supported features on certified desk phones, see the supported desk phone features comparison article.

For other supported features by platform, see the feature comparison articles for Zoom Meetings and Webinars.