Polycom end-of-sale models limitations

End-of-sale Polycom models that were manufactured before certain dates are not supported by Zoom Phone. They do not contain the factory-installed certificate, causing the device to fail the certificate authentication that leads to registration failure. Learn more on the Polycom website.

Note: Zoom only works with Polycom devices that are running at least version 4.0.0 of the UCS firmware. In previous versions (Polycom SIP software 3.x or earlier), upgrading from the phone's web interface, registration, and provisioning will not work with Zoom. This restriction does not apply to OBi ATAs.

This article covers:

Polycom end-of-sale models limitations

ModelConsole part numberRevision(s)Manufacture Date
SoundPoint IP 3352201-12375-001DOctober 2009

SoundPoint IP 450

2201-12450-001JJuly 2009
2201-12450-002CJuly 2009
2201-12450-207CJuly 2009
2201-12451-001FJuly 2009

 SoundPoint IP 550

2201-12550-001LDecember 2009
2201-12550-002GDecember 2009
2201-12551-001KDecember 2009
2201-12552-001JDecember 2009

SoundPoint IP 650

2201-12630-001KJuly 2009
2201-12630-107EJuly 2009
2201-12651-001FJuly 2009
2201-12652-001FJuly 2009
2201-12660-001EJuly 2009
SoundStation IP 6000 (see note)2201-15600-001MJanuary 2010
SoundStation IP 50002201-30900-001BMarch 2010
VVX 5002201-44500-001BDecember 2011

Note for SoundStation IP 6000: If your device is not an end-of-sale model and you can't provision it, see the assisted provisioning guide.

How to check the manufacture date

If you are using one of the models above, look on the back or base of your Polycom device for the following label. The device is not supported by Zoom Phone if:

(This is sample label. Your device's label will look different.)