Requesting a number port (APAC)


A number port allows you to move your existing number from one Telecommunications Service Provider to Zoom Phone.

Notes:

This article covers:

Prerequisites for requesting a number port

How to request a number port

  1. Download and complete the required Letter of Authorization (LOA)from the respective country.
    • See the porting guides if you need help.
    • If you currently have trial/temporary numbers and would like to swap them when the port completes, please complete the Number Swap Sheet. Numbers swapped in will be a like-for-like replacement of the numbers swapped out.
  2. Submit your order Here and make sure to follow the steps below:
    • Please select your request type: Zoom Phone Number Porting
    • Your email address: Make sure the email address is accurate
    • Type of issue: New Number Port
    • Porting Country: (Select Australia, New Zealand, Singapore, or Hong Kong)
    • Porting Number Quantity: (Select the range of quantity of numbers to port)
    • Subject: (Keep as it is)
    • Description: (Please make sure the details below are present for a smooth transaction)
      • Zoom Phone Account Number
      • Additional details and instructions
    • Attachments:
      • Completed and signed LOA (hand-signed or digital signature)
      • Recent telephone bill relating to your porting numbers (should be dated within the last 30 days).
      • Any other additional requirements applicable to the desired country.
  3. Zoom will review and confirm receipt of the request and will provide update as order progresses.
  4. Zoom will send a request to your service provider to validate the information on the LOA, as the transfer request is also dependent on your service provider.
    Your request will either be approved or rejected:
    • Rejected: If rejected, Zoom will inform you that your porting request was unsuccessful.  Rejection can occur due to a variety of reasons. The zoom porting team will provide you with the cause and how to resolve the rejection (which may require you to contact your current carrier to resolve the issue).
      Note: This may add an undetermined amount of time to your porting request
    • Approved: If approved, Zoom will inform you that your porting order has been approved with a date for when your number will be transferred to Zoom, and the numbers will be available on or before the day of port for you to manage in the Zoom web portal

General guidelines

Porting requirements

Use this table to download the LOA form and include when requesting a number port. Check the porting guidelines for the country of port for other required documentation.

CountryPAF and LOA guide
Australia and New Zealand

Porting Authority Form (PAF)
PAF Guide

Singapore

LOA
LOA Guide

Business Registration Sample

See additional requirements.

Hong Kong

Notice of service Disconnection form (NOSD)

Porting Allocation Form

Form Guide

Business Registration Sample

See additional requirements.

Additional requirements

Singapore

Australia

Hong Kong

Time frame

Time frames for all APAC ports are dependent on the regulatory requirements in the country of port and the responsiveness of the suppliers in the chain. The process is also reliant on the accuracy of the information provided. We will always keep you advised as the order progresses.

Note: On the day of transfer, you may experience some loss of service to incoming calls during the port activation window while the numbers are being ported from the old carrier. Porting can take place sooner or later than the lead times quoted.

Singapore

Australia

New Zealand

Hong Kong