Joining a third party meeting from a Zoom Room

Zoom Rooms can be invited to meetings with Skype for Business, Microsoft Teams, WebEx, GoToMeeting, Fuze, Google Meet or BlueJeans and join the meeting with one click. This may be useful for companies migrating to Zoom from other video conferencing solutions or who work with vendors and customers who use third party meeting services.

For Skype for Business and GoToMeeting, customers need to configure a third-party interop service, such as Polycom RealConnect or Pexip for Skype for Business, or GoToMeeting InRoomLink. As long as the third-party host’s meeting invitation includes a SIP address for interop dialing, Zoom Rooms will be able to access the third-party meeting details from the invitation that will allow the Zoom Room to generate a one-touch join button for the third-party meeting.

Customers who have Skype for Business or GoToMeeting but do not have the interop services above can join as audio-only participants. The Zoom Room will show a button to join the audio conference with one click. This requires a Zoom audio conferencing plan with call-out enabled. Participants in the room can join the third party meeting from a computer and share their screen to the room display to view content or receive video. Learn how to share your screen in a Zoom Room.

This article covers:

• How to enable join interoperability for third party conferencing
  • Enable Microsoft Teams interoperability 
  • Enable Google Meet interoperability
  • Enable Cisco Webex interoperability 
  • Enabling Fuze meetings
• How to use third party SIP/H.323 one click join
• How to use third party conferencing dial out
• Troubleshooting

Prerequisites for joining a third party meeting

For Video, Audio, and Screensharing

• Zoom Rooms license
• The host of a third-party Skype for Business or GoToMeeting meeting will need one of the following interop services enabled for a full audio/video experience:
  • Polycom RealConnect (Skype for Business)
  • Pexip (Skype for Business)
  • GTM InRoomLink (GoToMeeting)
• Zoom Rooms for Conference Room for PC 5.12.0 or later
• Zoom Rooms for Conference Room for Mac 5.12.0 or later
• Zoom Room Appliances 5.12.0 or later
• Zoom Rooms Controller for iOS 5.12.0 or later
• Zoom Rooms Controller for Android 5.12.0 or later
• Zoom Rooms Controller for Windows 5.12.0 or later

For Audio Only

• Audio Conferencing Plan with Callout Enabled
• Zoom Rooms for Conference Room for PC 5.12.0 or later
• Zoom Rooms for Conference Room for Mac 5.12.0 or later
• Zoom Rooms Controller for iOS 5.12.0 or later
• Zoom Rooms Controller for Android 5.12.0 or later
• Zoom Rooms Controller for Windows 5.12.0 or later

Note: Zoom Phone and third party SIP integrations cannot be used for audio-only dial-out.

How to enable join interoperability for third party conferencing

1. Sign in to the Zoom web portal.
2. Click Room Management, then Zoom Rooms. 
3. Use the Zoom Rooms location hierarchy and choose where to enable this setting.
4. Click the Meeting tab.
5. Click the toggle next to Support Interoperability for Zoom Rooms.

Enable Microsoft Teams interoperability

To enable Microsoft Teams interoperability, see our article.

Enable Google Meet interoperability

To enable Google Meet interoperability, see our article.

Enable Cisco Webex interoperability

Zoom Rooms can join Cisco Webex meetings by adding the Zoom Room to the Cisco Webex invitation or by entering the Cisco Webex meeting ID. Enable interoperability for Zoom Rooms, then check the box next to Show Webex meeting button on home screen to display a Cisco Webex join button on the room controller or touch display, if desired. After enabling interoperability, a Zoom Room with a calendar integration will automatically parse calendar events for Cisco Webex meeting details. 

Enable Fuze meetings

These steps, in an addition to the ones above, need to be taken to join Fuze meetings.

1. Sign in to the Zoom web portal.
2. Click Account Management, then click Account Settings.
3. Click In Meeting (Basic) on the left menu.
4. Ensure that the Require encryption for 3rd party endpoints (SIP/H.323) toggle is off.

How to use third party SIP/H.323 one click join

Send the room a calendar invite that includes the third-party service’s meeting information including the SIP/H.323 address and meeting ID.

On the Zoom Rooms controller, tap Home then find the meeting invite and tap Join to call into the meeting from your Zoom Room.

Note: Ensure that you have the prerequisites. This feature requires the service configured on the third-party meeting service (Polycom RealConnect, Pexip, or GTM InRoomLink). 

How to use third party conferencing dial out

Send the room a calendar invite that includes the third-party service’s meeting ID.

On the Zoom Rooms controller, tap Home then find the meeting invite and tap Join Audio to call into the meeting from your Zoom Room.

Once joined into the meeting, you will have audio controls on the Zoom Room controller.

Troubleshooting

If you do not have a Join button for a third party meeting in the meeting list, confirm that Support Interoperability for Zoom Rooms is enabled for the room and that the calendar integration for the Zoom Room is configured properly.

If are experiencing other issues with a Microsoft Teams meeting, you can send a problem report to Microsoft:

1. Join a Teams meeting from the Zoom Room.
2. Tap the ellipses icon at the top right, then tap Send Problem Report.
3. Fill in the information, ensure that the Send Information to Microsoft box is checked, then tap Send.