For use with WSP/DCV protocols, Workspaces requires Zoom VDI plugin version 5.17.10 or higher.
Zoom supports virtual desktops with a Windows VDI Plugin for Amazon WorkSpaces (AWS). This plugin uses the connection between the AWS application and the desktop to provide the VDI Zoom Meeting client with the ability to offload audio and video through the VDI Plugin.
This article covers:
PCoIP Protocol Requirements
WSP/DCV Protocol Requirements
The Zoom team in collaboration with Amazon has made every effort to include the full range of features supported for all our VDI platforms and plugins. The following are some known limitations:
There is a known issue regarding use of the WSP protocol causing the VDI plugin to not automatically reconnect to the VDI client, if the user disconnects from and reconnects to their virtual desktop. The user must fully restart the Zoom app on the virtual desktop for the plugin to be able to successfully reconnect.
Admins can avoid this issue by disabling the Enable/disable automatic reconnect setting and applying this group policy change with gpupdate /force to apply the change immediately. Learn more about how to disable this policy here, under the Set the session resume timeout for WSP section.
Zoom is working with Amazon towards a solution that resolves this issue and doesn't require additional configuration steps.
As part of configuring the Zoom VDI plugin for Amazon Workspaces, additional policies must be configured on the host for compatibility with the WSP/DCV protocol. This allows the DCV extensions to work with Amazon Workspaces. Specifically, the registry key necessary for this is as follows:
Key: HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Amazon\WSP
Value name: hc_toggle_extensions
Value Type: DWORD (REG_DWORD)
Value: 0x00000001
Key: HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Amazon\WSP
Value name: hc_toggle_extension_options
Value Type: DWORD (REG_DWORD)
Value: 0x00000000
For more information on configuring the Zoom VDI plugin with DCV, please see Amazon’s instructions for enabling the Zoom Meeting Media Plugin for DCV.
Before providing the Zoom VDI solution to users, a Group Policy Object (GPO) must be added to Amazon WorkSpaces.
The Zoom VDI Plugin for Amazon Workspaces requires the use of PCoIP protocol.
Note the following requirements when installing the VDI Zoom Meeting client and Zoom VDI Plugin. While the initial release requires installing version 5.12.6 or higher, future updates for new releases should be done by updating the VDI Zoom Meeting client (installed on the virtual desktop) first.
Versions of the VDI Zoom Meeting client are backwards compatible with older versions of the VDI plugin. After updating the VDI Zoom Meeting client on the virtual desktop, users can update the VDI plugin to the matching version. If the VDI plugin is updated before the VDI Zoom Meeting client, the connection between the Zoom Meeting client and the VDI plugin will fail.
Note: You can also confirm VDI optimization.
Optimization for Zoom Meetings and Amazon WorkSpaces requires installing two software packages, the Zoom VDI client and the Zoom VDI plugin. These versions must be compatible with Amazon WorkSpaces requirements for each protocol as described below.
If you do not have administrator privileges, you will need to work with IT to install the VDI Zoom Meeting client for your desktop. For deployments that provide Amazon WorkSpaces for many users, IT will likely handle updating everyone with the required version.
If you have administrative privileges for your Amazon WorkSpaces desktop, you can download and install the VDI Zoom Meeting client while connected to your Amazon WorkSpaces desktop.
To download and install the VDI Zoom Meeting client as an administrator:
To complete your installation to support Amazon WorkSpaces, you must install the Zoom VDI plugin on the Windows workstation where the Amazon WorkSpaces client is installed.
Note: If you do not see the AWS VDI Plugin checkbox selection, confirm that you downloaded Windows Universal Installer version 5.12.6 or higher for PCoIP or 5.17.10 WSP/DCV.
After installing the VDI Plugin, you can verify that the optimization solution is working:
, then click the VDI tab.After confirming the VDI Plugin Status is connected, it is recommended checking your Video 
and Audio 
client settings to confirm your preferred devices are selected for use.
If the VDI Plugin Status is not displaying Connected, first, double-check that you have installed the minimum version for the three required components:
If you are still having trouble getting the Zoom VDI Plugin to show as connected, perform these checks to confirm that the Amazon desktop is configured correctly.
Providing an optimization solution for Amazon WorkSpaces is intended to not only improve the Zoom Meeting experience, but also offload processing required when participating in a Zoom meeting and the VDI plugin is not available.
However, for administrators with concerns about using the VDI Plugin, the DisableAWSPlatform registry key can be added to the virtual desktop to disable connection attempts from the VDI Zoom Meeting client to the VDI Plugin. Learn more about VDI registry settings.