The following information can help you troubleshoot and resolve common issues with the Zoom for Outlook add-in. For additional troubleshooting suggestions, see the Microsoft support site.
This article covers:
If you click Join on an Outlook calendar event that has a Zoom meeting link, it may open Teams instead of Zoom. To quickly resolve this and join your Zoom meeting, open the calendar event and directly click on the Zoom meeting link to open Zoom instead.
To prevent this from happening in the future, open your Outlook calendar settings and clear the check box next to the Add online meeting to all meetings option. By default, this setting makes Teams the default meeting option. Learn more about Microsoft's Add online meeting to all meetings setting, or learn more about scheduling meetings with the Zoom for Outlook add-in.
Issue: The Outlook Add-in has been configured, but will not authenticate and allow you to schedule a meeting.
Suggestion: Allow the following URLs on your network.
https://appsforoffice.microsoft.com/fabric/2.1.0/fabric.min.css
https://appsforoffice.microsoft.com/fabric/2.1.0/fabric.components.min.css
https://static2.sharepointonline.com/files/fabric/office-ui-fabric-js/1.2.0/js/fabric.min.js
https://code.jquery.com/jquery-2.2.2.min.js
https://appsforoffice.microsoft.com/lib/1.1/hosted/office.js
https://zoom.us:443
Issue: Error message from the browser that states: "The security settings in your browser prevent us from creating a dialog box. Try a different browser, or configure your browser so that [URL] and the domain shown in your address bar are in the same security zone."
Suggestion: Add Zoom to the list of trusted sites in your security settings.
Issue: Error message in the Windows Outlook application console log: "trunk***.js access denied".
Suggestion: This occurs because the add-in can't access local settings and the browser needs to be given permission to enable this access. Follow these steps to enable access:
Issue: Outlook add-in is not working correctly.
Suggestion: Turn on script debugging in Internet Explorer.
Issue: The add-in doesn't activate after you perform these tasks:
Suggestion: Verify that the latest Office updates are installed, or download the update for Office 2013.
Issue: After installing the Outlook add-in on macOS, the Zoom option is not appearing in the Outlook ribbon as an option.
Suggestion: Adjust the Outlook privacy settings to allow optional connected experiences.
Issue: When the add-in updates, changes to ribbon button or menu item do not take effect.
Suggestion: Clear the Office cache of old versions.
Issue: Attendees receive an Invalid Meeting ID error when trying to join a Zoom meeting from an Outlook calendar item.
Suggestion: This occurs after rescheduling a Zoom meeting or a single occurrence of a recurring calendar item. Update the Zoom meeting in Outlook.
Issue: When selecting the Add a Zoom Meeting and Adding Zoom Meeting options, the system keeps loading and fails to add the meeting. Error message: "It seems that there are some problems. Please read the documents and try to fix."
Suggestion: Check if you're using a URL proxy tool. The following URLs must be added to the URL proxy tool's whitelist to resolve this issue:
https://st1.zoom.us/fe-static/office365/css/*.css
https://st1.zoom.us/fe-static/office365/js/*.js
https://st1.zoom.us/fe-static/office365/img/*.svg
https://st1.zoom.us/fe-static/office365/fonts/*.woff
https://st3.zoom.us/static/6.3.20201/js/lib/vue/vue.min.js
https://zoom.us/csrf_js”
https://appsforoffice.microsoft.com/lib/1.1/hosted/office.js
https://appsforoffice.microsoft.com/lib/1.1/hosted/outlook-web-16.01.js
https://appsforoffice.microsoft.com/lib/1.1/hosted/en-us/office_strings.js
https://appsforoffice.microsoft.com/lib/1.1/hosted/telemetry/oteljs_agave.js
https://appsforoffice.microsoft.com/lib/1.1/hosted/en-us/outlook_strings.js
https://ajax.aspnetcdn.com/ajax/3.5/MicrosoftAjax.js