Viewing the Zoom Phone usage and adoption dashboard (New View)

The Zoom Phone usage and adoption dashboard contains overall call and SMS data for the entire account or specific site. For example, you can view the number of inbound and outbound calls and SMS messages.

Note: Do not use the dashboard to verify bill charges. To view usage data for a specific user or verify bill charges, access the Charge phone usage reports.

Requirements for viewing the usage and adoption dashboard

Table of Contents

How to view the usage and adoption dashboard for phone calls

Note: The new view is based on a new call log, and the aggregation numbers might be different due to data structure changes.

  1. Sign in to the Zoom web portal as an admin with the privilege to edit account settings.
  2. In the navigation menu, click Dashboard and click the Phone tab.
  3. Click the Usage & Adoption tab.
  4. (Optional) In the top-right corner, click Classic View for old data.
    Note: The New View is the default view.
  5. Click the Calls tab.
  6. At the top of the page, manage the dashboard's filters:
  7. View the following data:
  8. (Optional) In the top-right corner, click Export to CSV to save a CSV file containing the current call entries you've filtered.

How to view the usage and adoption dashboard for SMS

  1. Sign in to the Zoom web portal as an admin with the privilege to edit account settings.
  2. In the navigation menu, click Dashboard and click the Phone tab.
  3. Click the Usage & Adoption tab.
  4. Click the SMS tab.
  5. At the top of the page, manage the dashboard's filters:
  6. View the following data:

How to view the usage and adoption dashboard for licenses

  1. Sign in to the Zoom web portal as an admin with the privilege to edit account settings.
  2. In the navigation menu, click Dashboard and click the Phone tab.
  3. Click the Usage & Adoption tab.
  4. Click the License tab.
  5. At the top of the page, manage the dashboard's filters:
  6. View the following data:

How to view the usage and adoption dashboard for activity

Monthly active user and common area trends

Monitor Zoom Phone adoption and usage through an enhanced activity dashboard that tracks both user and common area phone activity. The dashboard presents active user trends based on the first 28 days of each month, with filters for organizational structure viewing.

  1. Sign in to the Zoom web portal as an admin with the privilege to edit account settings.
  2. In the navigation menu, click Dashboard and click the Phone tab.
  3. Click the Usage & Adoption tab.
  4. Click the Activity tab.
  5. At the top of the Monthly active user and common area trends section, manage the dashboard's filters:
  6. In the chart, view the monthly active user and common area trends in the cumulative number of users and common areas that have made or received at least one phone call.

Details

  1. Sign in to the Zoom web portal as an admin with the privilege to edit account settings.
  2. In the navigation menu, click Dashboard and click the Phone tab.
  3. Click the Usage & Adoption tab.
  4. Click the Activity tab.
  5. At the top of the Details section, manage the dashboard's filters:
  6. View the following information: