Canceling a Zoom subscription purchased through Google Play

If your Zoom subscription is billed through Google Play, you must cancel it through Google Play. You cannot cancel a Google Play-billed Zoom subscription from your Zoom account, Zoom web portal, or through Zoom Support.

If you purchased your Zoom subscription directly from Zoom instead of Google Play, follow these steps to cancel your subscription through Zoom.

Note: For information about refunds, refer to our Terms of Service.

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How to cancel a Zoom subscription purchased through Google Play

Android

If you purchased your Zoom subscription through Google Play, cancel it from the Google Play Store on your Android device using the Google account that you used to purchase the subscription.

  1. Open the Google Play Store app and ensure you are signed into the Google account you used to purchase your Zoom subscription.
  2. Tap the Account icon in the upper-right corner.
  3. Tap Payments and Subscriptions, and then tap Subscriptions.
  4. Find the Zoom subscription.
  5. Tap Cancel subscription and follow the onscreen instructions.
  6. You may be asked to choose a reason for your cancellation. Select from one of the options, tap Continue, and then confirm by tapping Cancel subscription.

Learn more about canceling Google Play subscriptions.

Web

If your Zoom subscription was purchased through Google Play, you can cancel it from the Google Play Store on the web. Sign in to the Google account used to purchase your Zoom subscription.

  1. Go to the Google Play Store on the web and ensure you are signed into the Google account you used to purchase your Zoom subscription.
  2. In the navigation menu on the left side of the page, click My subscriptions.
  3. Click Manage on the Zoom subscription.
  4. Click Cancel subscription.
  5. You may be asked to choose a reason for your cancellation. Select from one of the options, click Continue, and then confirm by clicking Cancel subscription.

Learn more about canceling Google Play subscriptions.

What happens after you cancel your Zoom subscription purchased through Google Play

When you cancel your Zoom subscription, you can continue using the subscription until the last day or period for which you paid. After that:

Notes: