Canceling a Zoom subscription on Google Play

If your Zoom subscription is billed through Google Play, you may cancel it at any time, however you must cancel your subscription directly with Google Play.

If your subscription is paid directly through Zoom, please refer to the canceling your subscription article.

How to cancel a Zoom subscription purchased on Google Play

From an Android device

1. Open the Google Play Store app and ensure you are signed into the Google account you used to purchase your Zoom subscription.
2. Tap the Account icon in the upper right corner.
3. Tap Payments and Subscriptions, and then tap Subscriptions.
4. Find the Zoom subscription.
5. Tap Cancel subscription and follow the onscreen instructions.
6. You may be asked to choose a reason for your cancelation. Select from one of the options, tap Continue, and then confirm by tapping Cancel subscription.

From a desktop browser

1. Go to the Google Play Store on the web and ensure you are signed into the Google account you used to purchase your Zoom subscription.
2. In the navigation menu on the left side of the page, click My subscriptions.
3. Click Manage on the Zoom subscription.
4. Click Cancel subscription.
5. You may be asked to choose a reason for your cancelation. Select from one of the options, click Continue, and then confirm by clicking Cancel subscription.

Learn more about canceling Google Play subscriptions.

Notes:

• You will not be able to cancel a Zoom subscription billed through Google Play on the Zoom web portal or through a Zoom Support agent. Also, deleting the Zoom mobile app will not cancel your subscription.
• When you cancel your Zoom subscription, your subscription will still be available until the last day of the period for which you paid. After that, your subscription will not renew and your account will downgrade to a free, Basic account. If you cancel a free trial, you may continue to use your free trial until the last day of the free trial.
• Zoom subscriptions billed through Google Play cannot be paused, only canceled.

How to request a refund for in-app subscription purchases made through Google Play store

If you purchased a Zoom subscription through Google Play, and want to request a refund for any in-app subscription purchases, submit a request to Zoom Billing for assistance with a refund. Please provide details in your request, such as your order number, date, and charge amount.