Notes:

• API release notes only appear on the Zoom Marketplace website.
• Visit the releases by date page for links to related support articles.

Upcoming Releases

Details about upcoming releases will be posted as they become available.

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Current Release

November 18, 2023

View the daily release page for links to related support articles.

Changes to existing features

• Deprecate old multiple sessions event creation setup
  The old multiple sessions event creation setup flow included the Edit, Manage, and Analytics sections that contained event setup tabs. All draft and upcoming multiple sessions events created before February 27, 2023, will be converted into the new setup experience in October 2023. All configuration and data for your event will be transitioned into the new setup experience.
• Move Zoom Events Chat Compose with Zoom AI Companion setting to the AI Companion tab in the web portal
  The Zoom Events Chat Compose with Zoom AI Companion setting has been moved to the AI Companion tab in the Zoom web portal.
  Note: This setting is only available for paid Zoom Sessions and Zoom Events users who meet the Zoom AI Companion restriction criteria.
• Changes to registration and join setup
  There have been updates and changes to the registration and join setup:
  • The Links & Event Access section will be updated with only one type of event access from the event setup; hosts can add more if they need to later in the event creation setup. By default with a single event access, there will be no table, and the only event access will be fullscreen. If the host adds another event access, a table of event accesses will appear.
  • The Registration and Group Join buttons will be replaced by a Registration checkbox. If registration is required, an updated setting will be presented to choose whether it is a public event or a restricted event. A public event will allow the registration authentication rules to be set, and a restricted event will require an allow list to be specified for who will be allowed to register for the event.
  • If the host shares a link, and they change the registration setting, the link will not change in case they've shared it.
  • A new authentication method for authenticating with an allow list will be added. If this option is not selected, the host will not have an allow list to set. Any authentication can be used with the allow list.
  • The Accelerate Single Sign-On option will be consolidated into the authentication dropdown menu as a separate option. This will use the host's vanity URL and the associated authentication settings.
  • For the Security at join option, the requirement to authenticate settings will apply to both Zoom accounts.
• Update Group Join Link registrants
  If a registrant joins through a group join link, their registration status is updated to Group Join Link instead of Invited. This change is reflected on the Manage Registration page and in the registrant details panel.
• Deprecate Share Analytics feature
  The Share Analytics feature will no longer be supported after the week of November 20, 2023. Hosts can continue to share analytics with others by giving co-editor access.

New and enhanced features

• Admin features
  • Enable or disable Zoom Events Email Compose with Zoom AI
    Account owners or admins can enable or disable Zoom Events Email Compose with Zoom AI for users in their account in the Zoom web portal.
• Analytics features
  • Display sessions by row in Custom Report Builder
    Event organizers can select specific columns to be displayed in the Custom Report Builder CSV download. They can also specify if they want to see session data by row rather than by column in the CSV report.
• Attendee features
  • Use Zoom Meeting code to join event sessions on Zoom Rooms
    Attendees can join Zoom Events meeting and webinar sessions on Zoom Rooms using a meeting ID and code. Attendees will receive their code in their Zoom Events confirmation email and can use the code to join from a Zoom Room. They can also get the code when they are selecting how they want to join a session by using the Join option menu.
  • Include Australian country states and territories in registration
    When states are used with Australia for registration, the following list will be used:
    • Australian Capital Territory
    • New South Wales
    • Northern Territory
    • Queensland
    • South Australia
    • Tasmania
    • Victoria
    • Western Australia
    • Other
• Developer features
  • Zoom Events API support for Zoom Sessions
    Zoom Events API supports Zoom Sessions, including recurring sessions. Hosts can use the existing Event API for Zoom Sessions.
  • Reporting API chat transcripts
    The Zoom Events Reporting API will return non-private chats by default. If the Zoom Events chat archiving feature is enabled for the account, then the API will return all private chats. Users can save and download chat transcripts.
  • Ticket Updated webhook
    Zoom Event hosts can use a webhook that will notify subscribers of any changes made to a ticket. Any valid updates to a ticket, including registrant details, will trigger a ticket-update event. The event is triggered if the UI or API updates the ticket.
  • Ticket Type webhooks
    Third-party apps can stay in sync with Zoom Events data changes by using the Ticket Types webhooks. The following webhook events will occur:
    • When a ticket type is created via the API or UI
    • When a ticket type is deleted via the API or UI
    • When a ticket type is updated via both the UI and API
  • Exhibitor webhooks
    As changes are made to an exhibitor in Zoom Events or via the API or other integrated products, third-party apps can stay in sync with Zoom Events data changes by using the Exhibitor webhooks. The following webhook events will occur:
    • When an Exhibitor is created via the API or UI
    • When an Exhibitor is deleted via the API or UI
    • When an Exhibitor is updated via both the UI and API
  • Speaker webhooks
    As changes are made to speakers in Zoom Events or via the API or other integrated products, third-party apps can stay in sync with Zoom Events data changes by using the Speaker webhooks. The following webhook events will occur:
    • When a speaker is created via the API or UI
    • When a speaker is deleted via the API or UI
    • When a speaker is updated via both the UI and API
  • Zoom Events Cancel Operation API
    Zoom Events users can use the Cancel Operation API to cancel or delete an event after it has been published.
• Event setup features
  • Schedule invitation, survey, and Recordings are Available emails to be sent in Email Builder
    In Email Builder, hosts can schedule invitation, survey, and Recordings are Available emails to be sent at a specific date and time or a certain time offset from the event start date. Previously, emails could be automatically or manually triggered.
  • Add direct join link to button component in Email Builder
    Event organizers can add a unique direct join link for the button component in Email Builder. The unique join link will be generated for the registrant, and the unique join link will use the authentication that was assigned in the event creation setup. When the email is sent, the unique join link will be sent to the associated registrant's email address.
  • Change default setting for pre-registration to default to join
    The default setting for pre-registration has been changed to join. Previously, the default setting was registration.
  • Access multiple group join links with different tickets
    When an attendee joins through multiple group join links, each link will assign a new ticket to the attendee. If each group join link refers to the same ticket type, the attendee will only be associated with that one ticket type. If a single group join link refers to multiple ticket types (changed during a different time frame), the attendee will be assigned both ticket types. If the host changes the underlying ticket definition that is being used for a group join link, the latest ticket type configuration will be used by all attendees (for example, if the host changes the ticket type from virtual to hybrid, all attendees with that ticket type will get hybrid permissions). The latest ticket type definition will be used by all attendees (from group join link, registration, pre-registration, or API). The host can update attendees from all these sources with a single ticket type definition.
  • Set default mutliple sessions event date
    In the event creation setup, a multiple sessions event's date is automatically set to 2 weeks away from the current date by default.
• General features
  • Zoom Events Email Compose with Zoom AI
    Email Compose with Zoom AI Companion in the Zoom Events Email Builder generates email text by using AI and creates high-quality content for event emails. Hosts will maintain the ability to change messages by adding tone, inputting prompts, or changing the length of the message to communicate clearly.
• Host features
  • Receive check-in notifications for speakers and VIP guests
    Hosts will receive an in-app and email notification when a speaker or VIP guest for the event checks in. Hosts can mark specific tickets as VIP, and VIP ticket holders can send notifications to the host upon their check-in.
  • Event lobby branding in Zoom Events Companion app
    When hosts use the Event Branding tab in the event creation setup, their desktop branding choices will apply and map to the Zoom Events Companion app’s lobby on mobile devices. Hosts can brand their event lobby in the Zoom Events Companion mobile app. The event lobby can be branded with high-level styling elements. Hosts can manage the event branding configuration area to apply branding to a color palette, event backgrounds, buttons, and text. The event colors are applied to all attendee-facing pages.
  • Customize e-badges to match color and font in overall branding
    Hosts can customize e-badges to match their event branding. Hosts can match e-badge color and font to overall event branding.
• Hub features
  • Add multiple items into folders in the hub's content library
    In the hub's content library, the hub owner and hub hosts can move and organize multiple items into a folder. They can check the folder modification time, the folder creator, and who modified it last. Previously, hub owners and hub hosts could only upload one item at a time into a folder.
  • Enhancements to Attendee Mode default experience
    When a host switches to Attendee Mode, they will land on the Events Portal page. The host can access the Hubs tab from any page in attendee mode; the top navigation menu will show the Hubs tab. Additionally, the Set as Landing Hub setting will be removed from the hub Configuration settings.
• Integration features
  • Eloqua registration feeder includes all Zoom Events registration fields
    All default fields for Zoom Events registration are now automatically sent to Eloqua. This feature also allows Eloqua users to map the Zoom Events registration fields to Eloqua fields in the Eloqua feeder step. Previously, only the name and email address fields were included for registrants.
  • Send session data to HubSpot custom objects
    Zoom Events will send session engagement data to a HubSpot custom object. The custom object is tied to the contact who attended the session and has a standard list of fields that populate when the event has ended such as session time, time attended, questions asked, and poll responses.
  • Send session information to Event Attendee object in Salesforce
    Zoom Events Salesforce integration can sync session attendance and engagement with custom objects. Upon completion of a session, the Event Attendee object will be generated for each individual attendee of that session. All the Event Attendee objects will be tied to the corresponding lead or contact. The custom object will have the following engagement data written to it:
    • Event ID
    • Event Name
    • Session Name
    • Session ID
    • Session type (meeting or webinar)
    • Poll results
    • QA questions asked
    • Session survey responses
    • Session duration in minutes
    • Attended duration in minutes
    • Lobby live stream duration in minutes
    • Recording view duration in minutes
  • Only update Pardot fields when registrations come from Zoom
    If a registration comes from an external Pardot form, Zoom Events will not write back that information, override those fields, or update the Pardot prospect. Zoom Events only updates Pardot fields if the registration came from a Zoom registration form. Previously, if a registration came from Pardot, Zoom Events sent that same information back to Pardot, overriding the profile.
  • Generate custom objects with engagement data in Eloqua
    When the Eloqua integration is installed, a corresponding Eloqua custom object is created. This custom object can accept the session-level engagement data. If the integration is already installed, an update from the marketplace will occur, which will generate the custom object automatically. Additionally, for each session a contact attends, a separate custom object record is created.
  • Update Pardot form confirmation message
    Hosts can capture external registrations using their Pardot forms. When registrants come through the pre-registration flow (through the UI, API, or Zoom Events integrations), their process will be the same as native form registrations in the retroactive sync. A confirmation message will appear when a Pardot form is successfully submitted.
• Networking & Chat features
  • Use Zoom Events Chat Compose with Zoom AI Companion
    Zoom Events Chat Compose with Zoom AI Companion writes messages for users by leveraging context from their conversations. They can maintain the ability to change messages by adding tone, inputting prompts, or changing the length of the message to give you confidence in what they're communicating. This setting is disabled by default.
• Zoom Sessions features
  • Automatically direct attendees in event lobby to a started Zoom Sessions event
    When attendees join the event lobby before the Zoom Sessions event starts, they will receive the following message: "The host has not started the session. You will join the session automatically on a Zoom client window or a new browser tab (subject to the setting of your event profile) when the host starts it." When a session starts, the session window will open.

Resolved issues

• Resolved an issue where the API used the old Zoom Events UI when users created an event.
• Resolved an issue where the 1:1 chat charts did not give customers clear definition of the metrics.
• Resolved an issue where the search bar in the Speakers tab was unavailable after an event ended.

Note: The Support for billing and payments for recurring sessions events feature has been pulled from release due to issues with deployment and will be available in the December 2023 release. 

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Previous Releases

October 21, 2023

View the daily release page for links to related support articles.

Changes to existing features

• Deprecate Share Analytics feature
  The Share Analytics feature will no longer be supported after the week of November 20, 2023. Hosts can still continue to share analytics with others by giving co-editor access.
• Configure Production Studio from the Zoom web portal
  Production Studio is available in both the Zoom web portal and Zoom Events. Hosts can configure Production Studio for webinar sessions that are scheduled on the Zoom Events platform and for Zoom Webinars on the Zoom web portal. Users who have Zoom Events and Zoom Sessions licenses can use this feature.
  Note: This feature will not be immediately available, as it is rolling out to customers over time.

New and enhanced features

• Admin features
  • Manage Zoom Events admin role settings in the Zoom web portal
    Account owners and admins can view and control Zoom Events-related settings in both the web portal and within Zoom Events by using role management. Under Role Settings, account owners and admins can change the permissions and scope for Zoom Events that are assigned to a role at any time.
  • Automatically sign users out after a specified time
    Account owners and admins can automatically sign users out of Zoom Events after a set time duration and configure additional timeout values. Account owners and admins can customize this setting for signed-in Zoom users, email verification users, and external SSO users. This setting applies to all events under the admin's account and the events' attendees, including special roles.
  • Domain URL branding
    Account owners and admins can upload their files to configure the branding domain on the Zoom web portal. Once configured and activated successfully, the domain will be used for the hub listing page, event detail page, and lobby. 
• Analytics features
  • Add registrant count by session to Analytics section for recurring sessions events
    Event organizers can view the users who have registered for a given session and see the following information within the Analytics section for recurring session events:
    Note: Only published sessions' data is displayed.
    • In the Analytics Sessions tab, the total count of registrants per session is displayed. The Registrants column is added to the Session Summary table. Event organizers can click the registrant count number to view the list of registrants and expand registrant details.
    • In the Analytics General Ticket Registration report, the Session Name column is added.
  • Update analytics reports with in-person attendee data
    Users who are only checked in by API or scanning a QR code are labeled as In-Person. Additionally, users who are only checked in but do not join the lobby or session are also considered to have attended the event. All reports with hybrid event attendee data are updated to include in-person data.
• Attendee features
  • Watch recording playback from the event detail page
    Attendees can view the session details on an event detail page. On the detail page of each session/recording, attendees can initiate Recording Playback if the session recording is available. If the attendee is recognized and granted access, they can watch the video on a recording playback window. If the attendee is recognized but not granted access, they must complete a registration form to access and watch the video on the recording playback window. If the attendee is not recognized, they will be directed to the registration page and must sign in or register to access the content. ​
  • Join simulive on Zoom desktop and mobile clients
    Attendees can join a simulive session using a web browser, the Zoom desktop, or Zoom mobile app. When an attendee joins a simulive session, the client will be launched on desktop and mobile if it is installed. If the client is not downloaded on their computer, the attendee will continue to join the session in a web browser. Mobile device users must download the Zoom client since the mobile browser is currently not supported.
    Note: This feature will not be immediately available, as it is dependent on a backend server update currently scheduled for the week of November 20, 2023.
• Developer features
  Note: All API features will not be immediately available, as they are dependent on a backend server update currently scheduled for October 30, 2023.
  
  • Ticket Patch API
    A patch call endpoint in the ticket API allows hosts and attendees to update registrant details in Zoom Events from third-party registration systems.
  • Create Ticket API
    Hosts can specify registrant details when creating a fast join ticket via the API.
  • Add external ticket ID to Event Attendance and Ticket Registration reports
    The Ticket Registration and Event Attendance reports include the External ID field.
  • Zoom Sessions Publish and Duplicate API
    Zoom Sessions users can publish and duplicate events through the Zoom Sessions Publish and Duplicate API.
• Event setup features
  • Consolidate and standardize user data
    User data for Zoom Events is standardized across the platform:
    • If attendees authenticate with their Zoom account, the attendee's data is owned by the attendee (or the account holder), and data from the Zoom profile is not directly shared with the host.
    • Each attendee (identified by an email address) has a registration record with their unique email, unique first name, and unique last name. All other registration data can be captured as additional records to the registration. During registration, pre-registration, and at the time of joining, the attendee's email, first name, and last name will be standardized into a single registration record. Subsequent registrations will use (and update) the attendee's existing email, first name, and last name data that they provided in their previous registration. This data is owned by the host. If the user registers again on the same account, the first name and last name will pre-populate on the registration. The attendee can update this information.
    • The attendee's Zoom Events networking profile is owned by the attendee and is not directly shared with the host.
  • Improvements to event creation setup organization
    Standardization of the title and body text, as well as clear separation and grouping rules for related/unrelated features, will be implemented across the Zoom Events platform, providing a more organized event creation experience for hosts.
  • Updates to private tickets
    To make a ticket private, hosts must apply a domain or email address restriction to restrict it to a specific audience, or select a checkbox and leave it blank to remove the ticket from registration. These restrictions are applied to anyone who can access the registration link. Hosts can use the same registration link. Invitations through the email allow lists will send an invitation link to those users. Hosts can use the same registration link. Invitations through the email allow lists will send an invitation link to those users.
  • Edit time zone after tickets are sold
    For free events, hosts can change the time zone after an event is published.
    Note: For paid events, hosts cannot change time zones after paid events are published.
  • Notification when modifying in-session settings
    Once a webinar or meeting session has started, changes to settings that impact in-session experiences will not take effect immediately. When a session is running, and a host makes a change to a setting that impacts the in-session experience, they will receive a notification that alerts them that they must restart any running sessions to apply the setting to the session.
• General features
  • Updates to the Send Now button in the Emails tab
    There are several enhancements to the Send Now button (previously Send All) to make this action more consistent and predictable. The email will be sent unless:
    • The attendee has opted out of event emails
    • The ticket is excluded at the email level
    • The attendee has already received that email before
• Host features
  • Schedule Event Reminder emails to be sent in Email Builder
    In Email Builder, hosts can schedule Event Reminder emails to be sent at a specific date and time or a certain time offset from the event start date. Previously, emails could be automatically or manually triggered.
    Note: This feature is currently not supported for recurring session events. Recurring sessions have an automatic reminder email 24 hours before each session of the series.
  • Display an in-person/hybrid/virtual badge on user profiles
    An in-person/hybrid/virtual badge is displayed on user profiles, showing how they are attending the event.
  • Users can have multiple special roles in an event
    A user—including the host—can have multiple special roles within a Zoom Event.
• Special role features
  • Populate special role users in Special Roles tab before event publication 
    All special roles will populate and appear in the Special Roles tab before the host publishes the event, allowing the host to preview those special roles in their event. As special roles are added to the event, they will appear in the Special Role page along with their available user permissions.
• Hub features
  
  • Add basic metadata for uploaded recordings
    Hub users can upload recordings in the hub Recordings tab. When uploading a recording to a hub, an event organizer can add basic metadata and modify metadata. Metadata helps the event organizer identify the asset and will sync across the event creation setup. The event organizer can add the following metadata:
    • Recording info: recording title, description, category, thumbnail
    • Speaker bio: name, title, contact, photo, biography (once the speaker bio is entered)
  • Enhancements to uploading videos to the Content Library
    There are several enhancements to differentiate the types of videos that are uploaded in the Content Library and Recordings tab. Additionally, when hub owners or hub hosts upload videos in the hub's Content Library or during the event creation setup, they can upload local recordings. The uploaded recordings within the hub listing can be re-used for event setup. The Content Library allows MP4, MOV, AVI, WMV, and H.264 file formats.
• Integration features
  • Support ticket-level questions in Marketo field mapping
    The Marketo field mapping supports ticket-level question mapping. When registration comes from a Zoom form, the ticket-level fields send data to Marketo. When registration comes from a Marketo form and webhook, the ticket-level fields bring data from Marketo.
  • Allow multiple Zoom Events fields to be mapped to the same Pardot field
    Multiple Zoom Events custom questions can be mapped to the same Pardot field.
  • Create and manage leads in Salesforce
    Account admins and owners can manage if Zoom generates new leads, created from a Zoom Event, in Salesforce or not. Account admins can maintain their systems of record and control which system is creating and updating Salesforce leads. This setting is disabled by default.
  • HubSpot Configure button directs users to events page
    The Configure button in HubSpot directs to the HubSpot configuration page. Previously, the Configure button directed users to the login page.
    
• Meeting & Webinar features
  • Support for Simulive webinar resources
    Zoom Events and Zoom Sessions hosts who use Simulive for their sessions can use webinar resources during their session. Hosts can add and edit webinar resources in Zoom Events.
  • Support for 100,000 attendees for Zoom Events webinar sessions
    Zoom Events and Zoom Sessions webinar sessions have a maximum capacity of 100,000 attendees. Additionally, the event lobby for multiple sessions events can hold up to 100,000 attendees. Please contact your Zoom account executive for more information about this licensing.
    
• Networking & Chat features
  
  • Enhancements to post-event resources for host announcements
    Hosts can pin important information to the event chat or lobby for users to easily access before, during, or after the event. This feature allows hosts to easily relay important information to users when they first join the lobby.
• Zoom Sessions features
  • Display registrants for each session by name
    Event organizers can view all registrants for a given session in Zoom Events analytics.
  • Use a mix of live and simulive content in webinar recurring sessions
    Hosts can select a mix of live or simulive content for each individual session within a recurring sessions webinar event.
  • Display individual session information in confirmation email
    Unique session information—name, date, and time—is displayed in the confirmation email for all sessions that an attendee has registered for.

Resolved issues

• Resolved an issue where all touch points under Zoom Sessions hubs have been updated from "single-session" to "Single Session and Recurring Sessions" to include both Zoom Sessions event types.
• Resolved an issue where the user card was showing the wrong authentication method when pre-registration or API registration was used.
• Minor bug fixes
• Security enhancements

September 16, 2023

View the daily release page for links to related support articles.

Changes to existing features

• Changes to event duplication
  Hosts can control the event duplication process by copying relevant parts of previously created events. They can select the parts of the event that they want to duplicate.
• Move session visibility toggles to Event Configuration
  The Presentation options are moved (from Edit Session Visibility ) to the Event Configuration section of the event creation setup. Additionally, the Edit Session Visibility panel in both the Event Detail Page and Lobby Agenda tabs only shows the session visibility options since the presentation options were moved. The default settings are based on each session having different content. Previously, hosts edited their recurring sessions event's presentation for each session using the Sessions Visibility panel in the Event Detail Page tab and the Lobby Agenda card (from the Lobby tab).
• Default rule change for event access
  The registration link is the default link and standard behavior for all events. Single-session and recurring sessions events will no longer default to group join links.

New and enhanced features

• Admin features
  • Automatically sign users out after a specified time
    Account owners and admins can automatically sign users out of Zoom Events after a set time duration and configure additional timeout values. Account owners and admins can customize this setting for signed-in Zoom users, email verification users, and external SSO users. This setting applies to all events under the admin's account and the events' attendees, including special roles.
  • Enabling Zoom Sessions with Zoom One license
    Account owners and admins can control access to the Zoom Sessions license to users in their account when the Zoom One bundle is assigned. When admins enable access to the Zoom Sessions license within the Zoom One bundle, users with a Zoom One license automatically have access to Zoom Sessions, and users assigned an individual Zoom Sessions license can still use Zoom Sessions. When an admin disables access to Zoom Sessions within Zoom One, users with Zoom One licenses cannot use Zoom Sessions. After 7 days, their Zoom Sessions hub assets will be deleted and cannot be recovered.
• Analytics features
  • Add session reservation data to Analytics reports
    The Reserved data point will be added to all Analytics reports that include the Bookmarked data point. The Is Session Reserved column will display the data as Yes or No. Hosts can view whether attendees reserved or didn't reserve the session.
• Host features
  • Session reservation system
    Hosts can control session capacity and set a maximum capacity for specific sessions. Attendees are notified when the session has 3 or fewer spots remaining. If an attendee unreserved their spot for a session, the session will reopen until it reaches maximum capacity again.
  • Manually check attendees in
    Hosts can manually update check-in statuses. On the Manage Registrants page, hosts can access attendees' detail cards and use the Check In button to manually mark attendees as checked in. Hosts cannot undo the check-in for users. This setting is for an event-level check-in.
  • Enhancements to exclude specific tickets from certain email templates
    In the Emails tab of the event creation setup, hosts can select different ticket types and add them to the Email Exclude List. This excludes the selected ticket types from certain email templates. Attendees assigned those excluded tickets will not be sent the respective email template. The email template will continue to be sent normally to qualifying tickets that are not part of the exclude list. This feature has been implemented for the Recordings are Available email template that uses Email Builder.
• Attendee features
  
  • Enhancements to the Zoom Events Companion app
    There are several enhancements to improve the experience of using the Zoom Events Companion app. An attendee-type filter has been added on the event detail page to filter by virtual, hybrid, and in-person attendees. The joining, host, and attendee experience on mobile devices is improved for consistency and clarity. Additionally, users can join virtual sessions from the lobby when using companion mode.
  • Support interpreter audio and video in companion mode
    Attendees, who are using companion mode, can listen to language interpretation audio on the Zoom Events Companion app while being in-person at the event.
  • Post-event surveys in the Zoom Events Companion app
    When a host has set up a post-event survey for their event, attendees will receive an in-app notification for the post-event survey. Attendees can complete the survey on the Zoom Events Companion mobile app.
  • Enhancements to the On-Site section's Check-In tab
    There are several enhancements to improve the user's on-site experience and clarify the on-site setup and requirements.
• Event setup features
  • Duplicate registration and join links
    Hosts can duplicate the registration and join links from a previous event. They can edit those links after the duplication action has been completed. When the registration and group join links are duplicated, all registration and group join settings are duplicated as well.
    Note: No registrant and attendee data will be duplicated.
  • View confirmation window when deleting registration and group join links
    A confirmation window will appear when hosts delete their event's registration and group join links. Hosts must confirm or cancel their action in the confirmation window.
  • Training hub in Zoom Events
    Users can access the training hub in Zoom Events. This hub provides information about Zoom Sessions and Zoom Events on an ongoing basis and provides on-demand viewing of past events as well.
  • Access geoblocking information and list in hub action in Dates & Links panel
    Hosts can access the geoblocking information for registration links and event recordings in the Dates & Links panel. They can also enable or disable the Make This Event Visibile on Hub toggle in the panel.
  • Display session title, date, and time in Edit Session Visibility panel
    When hosts edit session visibility in the Edit Session Visibility panel ( Event Detail Page tab) and the Lobby Agenda panel ( Lobby tab), the title, date, and time information is displayed for each session, distinguishing the event's unique sessions.
  • Send post-event survey email to attendees only
    Hosts have visibility and control over the email notifications and communication of their Event Survey email. When the host's Zoom Event has ended, the Event Survey email will only be sent to participants who attended the host's Zoom Event. Previously, the Event Survey email was triggered for all participants who registered for the Zoom Event, even if they didn't attend.
• General features
  • Enhancements to the Emails tab
    The Emails page has been improved and reformatted, making it clearer for hosts to control email management and providing a foundation for more advanced email management. Additionally, event invitation emails, by default, are set to schedule or send manually. Hosts can use bulk actions for the main email management page and the Emails Sent page.
  • Retain all email settings and changes when an event is duplicated
    When event organizers duplicate their events and select the Email checkbox, Email Builder emails will retain all customization and changes, including component, content, and styling changes. This feature supports the following Email Builder emails:
    • Attendee Private Ticket Invitation
    • Pre-registration Registration Invitation
    • Free Ticket Confirmation
    • Paid Ticket Confirmation
    • Event Reminder
    • Event Survey
    • Recordings are available
  • Shorten single-session and recurring sessions events join links
    The single-session and recurring sessions events join links are shortened. When a join link is generated for Zoom Sessions events, all join links of all authentication methods are under 200 characters in length.
• Networking & Chat features
  
  • Align Zoom Events chat emojis with Zoom Team Chat emojis
    The emoji library in Zoom Events chat is aligned with the Zoom Team Chat emoji library, creating consistency across all chats in Zoom.
• Special role features
  • Add host to the Special Roles tab
    For all event types, the hub host role is added to the Special Role tab to display the host's special roles within the event. The host's card will display the Host role label. If a host is added as another special role in the event, the Special Role tab will be updated with all their permissions, and the host's user card will display the host permission as well as the other assigned special role permissions. ​
• Integration features
  • Support for Salesforce integration in Zoom Events
    Event organizers can sync their event registrants and attendees with Salesforce. When participants register for the event, they are automatically added as campaign members of the connected Salesforce campaign. The status of the leads is based on the event-level registration and attendance; registration is the event-level registration and attendance is if the lead attended any session at the event. The data generated from the Zoom Event can be captured and used for reporting and scoring, segmentation, and one-to-one follow-ups.
    Note: This feature will not be immediately available, as it is dependent on a backend server update currently scheduled for September 25, 2023. 
  • Create Pardot lists for session-level attendance
    A session-level attendee list sync is supported in the Pardot integration. Each session of an event will appear and be mappable to a list in Pardot. ​In the Pardot configuration page, hosts can select the Generate session attendance lists checkbox. When this checkbox is enabled, Zoom Events will automatically create a new Pardot list for every session of the event that has attendees. Each list accurately reflects the attendees of the session, whether it is a meeting, a webinar, or hybrid and in-person sessions.
  • Sync an absentee list with Pardot
    Event Hosts can select a pre-created Absentee list from Pardot which will be used for attendees who registered for the event but did not attend any sessions. In the Pardot integration in Zoom Events, the Absentee list is displayed beneath the Registration and Attendance lists. After an event has ended, registrants who did not attend any session will be added to the Absentee list.
  • Support custom match field in Marketo
    Hosts can map another match field that can be used instead of the email field. Users can have multiple records of a lead in Marketo that share the same email address. Attendance and activity are matched into Marketo, and hosts can use the email field and another custom field that they select. Based on the selected map field, only the lead that has a corresponding email address and value in that field will be updated. If no lead exists with that match ID, the behavior of automatically creating a new lead with the mapped data from Zoom Events will continue.
  • Support bi-direction sync for multiple hubs in Marketo
    Zoom Events supports the lead data and custom field mapping to sync between Marketo and Zoom Events if the user's Zoom account has multiple active hubs. Multiple hubs are supported equally.
  • Add pre-registered registrants to retroactive syncs in Eloqua, Marketo, and Pardot
    Pre-registrations will return to users' marketing platforms retroactively. ​Registrants that come through the pre-registration flow (Zoom Events platform, API, or external integrations) are treated the same as the native Zoom form registrations in the retroactive sync. The following integrations will apply retroactive syncs of pre-registrations:
    • Apply retroactive sync of pre-registrations to the Eloqua integration
      • Contacts will be added to the registration feeder step
      • Contacts will be added to the attendance feeder step
    • Apply retroactive sync to the Pardot integration
      • Prospects will be added to the registration list
      • Prospects will be added to the attendee list
      • Sync registration or attendance with external activities
    • Apply retroactive sync to the Marketo integration
      • Leads will be added to the program (if not there already)
      • If they attended update the status in the program to Attended
      • Populate the custom object if not done so already
  • Support integrations with the hybrid attendance type
    Users create events that use a hybrid format or the Other session type to reflect in-person attendance. The Pardot, Marketo, and Eloqua integrations support the hybrid session type for registration and attendance sync.
  • Include additional registration data to HubSpot sync
    Event organizers can map all registration fields (system and custom) and allow them to flow into HubSpot automatically through the integration. All registration data will flow from the Zoom registration form to a HubSpot contact who registers for an event.
  • Sync user's session-level engagement data in Salesforce custom object
    Event organizers can sync their attendees' in-session engagement to their sales teams and use the data for reporting and scoring, segmentation, and one-to-one follow-ups.
    Note: This feature will not be immediately available, as it is dependent on a backend server update currently scheduled for September 25, 2023. 
  • External marketing registrations are guest join by default
    External registrations use guest join authentication by default. If a registration is from an external marketing form or workflow, the registrant will be granted guest join authentication automatically. Previously, external registration used Zoom authentication.
• Developer features
  • Reporting API - Chat Transcripts
    The Zoom Events Reporting API will return non-private chats by default. If the Zoom Events chat archiving feature is enabled for the account, then the API will return all private chats. Users can save and download chat transcripts.
• Zoom Sessions features
  • Add email reminders at the session level
    In the Emails tab, hosts can use the Event Reminder email to send emails before the start of each session (at the session level) in a recurring sessions event. Previously, email reminders were only sent at the event level.
  • Display more detailed information at the session level on event detail page
    Event detail pages for recurring sessions events display more detailed information on when the next session will start, when a session (and not an event) is in progress, and when all sessions within a series have ended. Previously, the start date/time and the In Progress tab on the event details page were only based on the entire event's start date/time and not individual sessions.

Resolved issues

• Resolved an issue where co-editors who were not licensed could only access their events from their notification emails rather than the Events Portal.
• Resolved an issue when an account owner or admin reassigned a license to a user and saw the message about transferring hub assets for users who have never used Zoom Events and haven’t created any assets.
• Resolved an issue where the Free label would appear on an event on the hub listing when the Free toggle was disabled in the event's creation setup.
• Resolved an issue where the event's lobby and registration were open after the event dates had passed and after it had been sold out.
• Resolved an issue where the edit panel doesn't close when a user modifies all sessions in a recurring sessions event and clicks Save.
• Resolved an issue where the Register button is active even though no additional sessions are available for users to register.

Note: The Receive a Zoom Room join code from group join links, Use Zoom Meeting code to join event sessions on Zoom Rooms, Enhancements to the Custom Report Builder's data filters, and Compose with Zoom AI Companion for Zoom Events chat features have been pulled from release due to issues with deployment and will be available in another upcoming release.

September 1, 2023

View the daily release page for links to related support articles.

New and enhanced features

• Payments & Billing features
  • Support for payments and billing for hybrid events
    Hosts can enable the payments and billing settings for hybrid events and create paid hybrid events. The payments (payout method and country availability) capability is the same as virtual events. There will be different taxation rules to apply on both the host and attendee sides for the in-person or hybrid event.

Resolved issues

• Minor bug fixes

August 19, 2023

View the daily release page for links to related support articles.

Changes to existing features

• Allow both hub hosts and hub owner to publish events and recordings
  Both the hub owner and hub hosts can publish events in the hub's Events tab (event listing) and recordings in the hub's Recordings tab (recordings listing).
• Remove ticket-level restrictions for group join links
  Group join links are not dependent on ticket-level restrictions. Hosts have a single place at the group-join-link level to control access behavior. Hosts can select the authentication method for each group join link, and all the domain and email allow lists are set at the group-join-link level (not at the ticket level). Multiple group join links can reference the same ticket with different authentication and allow list rules. For any existing group join link, the ticket level restrictions must be migrated to the group-join-link level. Ticket-level domain and email lists only determine registration behavior. Previously, hosts had to change group join link settings at the ticket level.
• Changes to payments and billing for paid events in Australia
  For paid events in Australia, the paid event ticket registration can start within the next 12 months from the event publication date. Previously, for paid events in Australia, the paid event ticket registration could only start 89 days from the event publication date.
• Change Event Detail Page's Title field to Tagline field
  In the Event Detail Page tab, the Title field will be changed to the Tagline field.
• Centralized event registration and authentication settings
  When registration is enabled for an event, hosts can use the Register & Join section. This section is a centralized registration page where hosts can manage existing functionalities, such as authentication rules, free/paid event, geo-blocking, registrations, and marketing consent. Under Registration & Join, hosts can create group join links and registration links and specify an authentication setting for each in the Event Access tab. Authentication rules live within the registration link, separate from group join links, and the host can apply additional filters at the ticket level. Ticket visibility rules still remain in the Ticketing section. Additionally, the Event Detail Page and Manage Registrants tabs are moved under the Registration & Join section.

New and enhanced features

• Admin features
  • Display locked features
    When account owners and admins disable and lock web portal settings that affect core features in Zoom Events, those features will be greyed out and display the lock icon. The host can hover their mouse over the locked feature and view the message that they cannot use that feature because it has been disabled and locked by an admin. Previously, features that were disabled and locked by account admins were hidden from Zoom Events. 
  • Allow host to upload downloadable material
    Account owners and admins can enable or disable the Zoom web portal setting Allow host to upload downloadable material. This setting controls the ability to upload downloadable materials in the Zoom Events event creation setup. Enabling this toggle allows hosts to upload downloadable materials during the setup process.
    Note: This setting does not affect the ability to upload documents in the webinar session's  Resources tab.
• Host features
  • Upload recording files to Zoom's cloud recording storage for simulive
    A recording file can be placed into Zoom's cloud recording storage and linked to the hub so that the hub owner or hub hosts can choose it when they are scheduling a simulive webinar. Hosts can set up a simulive webinar and upload their own preferred video. Once the video is processed, it can be selected as the simulive source.  Uploaded recordings are also visible in the Zoom web portal recording list and are tagged with the  From a Zoom Events Hub label. 
    Note: This feature must be enabled by Zoom. Zoom Events users who have qualified for video replacement can also upload recordings for Simulive. Zoom Events users who are not on a qualifying account can use Simulive but can only select from existing hub recordings. For additional questions, contact Zoom Support to discuss whether this feature is available for your account.
  • Identify companion or virtual mode users
    Hosts can view the participants who are in companion mode or virtual mode in their meetings/webinar sessions. They can ask participants to switch to virtual mode (for audio and video). An icon is displayed for participants who use companion mode, differentiating them from virtual mode users.
  • Enhancements to exclude specific tickets from certain email templates
    In the  Emails tab of the event creation setup, hosts can select different ticket types and add them to the  Email Exclude List. This excludes the selected ticket types from certain email templates. Attendees assigned those excluded tickets will not be sent the respective email template. The email template will continue to send normally to qualifying tickets that are not part of the exclude list. This feature has been implemented for the following emails that use Email Builder:
    
    • Event Reminder
    • Event Survey
  • Directly join lobby from event creation setup
    Hosts can directly join their event lobby by clicking the Join Lobby button under the See More dropdown menu in the event creation setup.
• Event setup features
  • Group join link for one-time password users
    When an event does not require registration and hosts select Sign in with a Zoom account or authenticate via email (OTP)  as the authentication profile for their event, they can create a join link. Hosts can specify email addresses or domains as an additional restriction for those users. This allows users on the domain or with the specified email addresses to register and join. It applies to both Zoom users and email-only users. Users will be asked to provide their email address at joining and must pass an email one-time password (OTP) verification to join. Only users on the email domains that the host specified can access and join the event; other users will receive an error message that they do not have permission. Hosts will receive a group join link after publishing the event. Hosts can copy the group join link, view the group join link in an email draft, and send an email draft to themselves.
  • Customize registrants’ join process
    Hosts can choose to issue fast-join links to the registrants for their events and can customize the join process of fast-join users. For public events, hosts can choose between the default fast-join (bypass authentication) option or the Always join option (attendees must authenticate when they access the fast-join link). This feature applies to events that have a Zoom account or email-only user as authentication, including registrants and pre-registrants. Registrants must answer the security question to join the event if this option was enabled for them. This doesn’t impact events that have IDP or Zoom account authentication along with specified conditions.
  • Security code at event join
    Hosts can enable the Security code at join option in the event creation setup. A security code will be sent to each attendee's inbox every time they join the host's event. Depending on the attendees' event authentication portfolio, attendees who join an event with the  Security code at join option enabled will have different scenarios.
  • Set default event and registration link
    When hosts set up an event, they can add a group join link or registration link to the event. The first option added to the event is considered the default, but the host can modify the default selection to a different event link. When the default selection is applied, the existing event detail page links or the links used by the hub will use the default setting specified by the host.
  • View change history for group join links and registration links
    Hosts can track who edits and updates their event access within their events. Any changes to the host's event access will be recorded under  Change History and include information about the user who made the change. 
  • List hub owner and all hub hosts in the Co-Editors screen
    In the Co-Editors screen in the event creation setup, the hub owner and all hub hosts are listed.
  • Search ability in event creation setup
    Hosts can search for an event creation feature and navigate to the corresponding location from the search results.
  • Resize rich text fields
    Hosts can resize rich text fields in the event creation setup. Previously, the rich text fields were not resizable.
  • Define the event's authentication portfolio and audience
    At the beginning of the event setup flow, event hosts will choose between requiring registration or having no registration. This choice decides the authentication portfolio available in the next step. Then, event hosts will select an authentication method to define the event's audience type. The authentication choice also decides the event detail page access. Event hosts can select from the following authentication methods:
    • When the choice is Zoom account holder and non-Zoom users, the host gets an additional option to customize the one-time password (OTP) frequency for guest registrants.
    • When an event needs registration, hosts can enable two-factor authentication.
    • When an event is private, hosts can waive authentication at joining (issue fast join links to registrants).
    • When an event does not have registration, the email inviting people to register will not be triggered. The email from Zoom Events will be the join link email.
• Attendee features
  • Enhancements to the attendee's hub listing
    The attendee hub provides an avenue for attendees to easily discover the event content, stay connected with updated event content, and have opportunities to interact with exhibitors, sponsors, and other attendees. Attendees can easily access the community hub to discover events, use Zoom Events as a platform for interaction and sharing comments, and discover relevant event content. The visual layout of the event listing in the attendee's hub and the hub profile page is improved for consistency and easier searchability. 
  • Support for the desktop Attendee Companion app
    Attendees can join hybrid events using the companion app on desktop and laptop devices. This app allows them to attend an event in person or virtually without leaving Zoom Events. They can find, bookmark, and attend sessions in hybrid events. During hybrid events, attendees can participate in chat and Q&A without video or audio streaming, and they can also enable streaming for audio/video. Attendees can switch from companion mode to virtual mode in the lobby.
    Note: Livestreaming is disabled for the desktop lobby when attendees use companion mode.
  • Manual Zoom Event join for non-Zoom users on the Zoom mobile app
    Users without Zoom accounts can use the Zoom mobile app even though they cannot log in to the mobile app directly or even if they don't have a join link. They can use the one-time password (OTP) verification or manually sign in to the event with their email (via the app).
• Branding features
  • Email Builder General Availability
    Hosts can control the branding of their emails, using the Email Builder, to follow their brand identity and be more engaging for event attendees. The Email Builder customizes attendee invitation and confirmation emails. This feature uses the host's event logo, and hosts can customize the headline, email text, and images. The emails automatically inherit the event’s branding and color palette. Additionally, hosts can drag and drop sections and configure the section settings.
  • Localization support in Email Builder
    Email Builder emails are compatible with localization. Hosts can choose a language by clicking the Language setting for emails dropdown menu. Hosts can make customizations in the Email Builder view. Any customized text in Email Builder cannot be localized. All default content is localized per the selected language. Hosts can always reset their emails to the original compatible version.
• Hub features
  • Share editing capabilities for hub recordings and transcriptions
    The hub owner can share editing capabilities for hub recordings with a selective group of users. Instead of directing users to the Zoom web portal to edit hub recordings or transcriptions, users can edit a recording or transcription on the Zoom Events platform. The hub hosts and co-editors can be assigned permission to modify videos, including replacing and trimming videos and editing transcripts. They cannot delete hub recordings.
    Note: Only the hub owner can delete recordings from the hub.
  • Select registration or join link to display to attendees
    When event organizers enable the Publish on Hub option for their events, they can select the link from all registration/join links that they want to display to attendees. The selected link is also the event listing link. The event organizer can edit the event listing link to choose another one from the event setup’s link list if the event has already been published to the hub. The authentication method is embedded in the link itself, and the hub doesn't need to take account of the authentication method.
  • Upload pre-recorded content to the hub's Recordings tab
    Hub users can upload pre-recorded content—whether local recordings or the recordings of the events from the same hub—to the hub's Recordings tab to enable a simulive session. The videos uploaded in the hub's Recording tab will be stored on the Zoom web portal cloud storage instead of the Zoom Events platform. The video formats include .mp4, .mov, .avi, .wmv, and H.264 files. The maximum video size is 2GB.
  • Allow co-editors to use content library
    Co-editors can access the hub's content library and manage the assets. Co-editors can add or delete images and videos, create or delete folders, and move assets to folders.
• Analytics features
  • Identify registrants with Zoom or guest accounts in analytics reports
    In the analytics reports, hosts can view data for registrants, whether they registered with a Zoom account or guest email. This information has been added to the registration column in the General Ticket Registration report.
  • Rename and duplicate reports in Custom Report Builder
    Hosts can rename and duplicate all saved reports. They can edit their custom report names.
• Meeting & Webinar features
  • Production Studio
    Production Studio in Zoom Events allows hosts to produce visually engaging and branded webinars. Hosts can customize what an attendee sees, customize layouts, add borders to videos, adjust the aspect ratio, and customize all in-session branding features. This feature will not be immediately available, as it is dependent on a backend server update currently scheduled for August 20, 2023.
  • Allow panelists to start video in webinars
    The Allow panelists to start video option within a webinar is enabled by default, allowing panelists to turn on their cameras after they join a webinar session. Previously, the Allow panelists to start video setting was disabled by default for panelists within a webinar session.
  • Changes to Polls report format 
    The Polls CSV report format has been changed for improved data presentation and enhanced historical tracking. Changes to the Polls report format include adding Launched Polls historical data, a row for the count of responders, and renaming the User Email column to Email address. This change will apply to Polls for Meetings, Webinars, Events, and Sessions.
    Note: This feature will not be immediately available, as it is dependent on a backend server update currently scheduled for August 21, 2023.
• Networking & Chat features
  • Support for archiving in-meeting chat for regulated users on external meetings
    When account owners and admins enable or disable chat archiving for their Zoom account, Zoom Events web chat messages (public and direct) will also be archived, similar to in-meeting chat. Regulated users' Zoom Events direct chat conversations will also be archived when they join Zoom Events hosted by an external organization. When archiving is enabled, users in the archived event are shown a disclaimer that archiving is on.
• Payments & Billing features
  • Support for paid events in India
    The geographic availability where hosts can create paid events has been expanded to India. For users in India, PayPal only supports international payments:
    • Payments through PayPal between event organizers and registrants outside of India are supported.
    • Payments through PayPal between event organizers in India and registrants outside of India are supported. 
    • Payments through Paypal between event organizers in India and registrants in India are not supported. 
  • Support for Stripe for paid events in New Zealand
    Stripe is supported as another payment option in New Zealand. For events in New Zealand, paid ticket registration is limited to up to 89 days from the event publication date.
• Developer features
  Note: All API features will not be immediately available, as it is dependent on a backend server update currently scheduled for August 28, 2023.
  • Zoom Events onsite check-in API
    Users can manage a set of APIs for third-party check-in at the event level and session level. They can set the check-in status for an attendee for the event and given sessions. The event check-in API ensures that the attendee has an onsite ticket for the event. If the attendee has purchased an onsite ticket for the event, the API will return success. The session check-in API ensures that the attendee has an onsite ticket and whether the ticket allows the attendee to attend the given session. If the attendee has access to the session, the API will return a success response else.
  • Speakers API
    Event organizers can integrate third-party call-for-speakers tools with Zoom Events so that the event host does not have to manually sync speakers between the two systems. The API features include:
    • Retrieve a list of all speakers from Zoom Events
    • Create speakers with the required details
    • Update speakers' details post-creation
    • Delete a speaker from Zoom Events
  • Sponsors APIs
    Event organizers can use a set of APIs to sync sponsors between any third-party system/tool and the Zoom Events platform. The API features include:​
    • Retrieve a list of all sponsors from Zoom Events
    • Create sponsors with the required details
    • Update sponsor details post creation
    • Delete a sponsor from Zoom Events
• Integration features
  • Update the Marketo program status to No Show if the registrant did not attend
    Users want the most relevant status in their marketing system so they can market to their leads appropriately based on their event engagement. When a registered person does not attend any session in an event, their program status updates to No Show. In the Marketo Program, a registrant coming from a Zoom Events form is marked as Registered, and a registrant coming from a Marketo form is marked as Registered if the smart campaign step was used. After each session ends, everyone that has registered is updated to Attended. After the entire event has ended, all Registered people left in the Marketo program who never attended will be marked as No Show. This feature applies to users who pre-registered through a native Zoom form.
  • Sync an absentee list with Pardot
    The Absentee list is created to sync attendees who registered for the event but did not attend any sessions. In the Pardot integration in Zoom Events, the Absentee list is displayed beneath the Registration and Attendance lists. After an event has ended, registrants who did not attend any session will be added to the Absentee list.
  • Support alternative match fields
    Hosts can map another match field that can be used instead of the email field. Users can have multiple records of a lead in Marketo that share the same email address. Attendance and activity are matched into Marketo, and hosts can use the email field and another custom field that they select. Based on the selected map field, only the lead that has a corresponding email address and value in that field will be updated. If no lead exists with that match ID, the behavior of automatically creating a new lead with the mapped data from Zoom Events will continue.
  • Only update registration data from the Zoom Events form
    When registration is from outside Zoom Events, the registration data will not be synced and will not overwrite the profile in Marketo. If registration is from a Zoom Events form, the fields will continue to be updated. A new lead profile will be created and their fields will be updated if no matching record exists.
  • Automatically add registrant from Zoom Events form to HubSpot workflow
    HubSpot users can see the list of their events when they open the configuration page and can choose a HubSpot workflow where event registrants will be added. When a user registers through a Zoom form for an event, they will be automatically added to the workflow using that contact trigger.
  • Send unique join link to HubSpot contact field
    Hosts can automatically sync the unique join link for each registrant into a HubSpot field or custom object.  The join link matches the authentication method defined in the event (i.e., Zoom account authentication, guest join, or group join).

Resolved issues

• Minor bug fixes
• Security enhancements
• Resolved an issue where hosts could not see pre-registration/registration status and attendance from the Manage Registrants report.

Note: The Enhancements to video upload in the hub's Content Library feature have been pulled from release due to issues with deployment and will be available in the October 2023 release.

July 15, 2023

View the daily release page for links to related support articles.

Changes to existing features

• Centralized event registration and authentication settings
  When registration is enabled for an event, hosts can use the Registration & Join section. This section is a centralized registration page where hosts can manage existing functionalities, such as authentication rules, free/paid event, geo-blocking, registrations, and marketing consent. Under Registration & Join, hosts can create group join links and registration links and specify an authentication setting for each in the Event Access tab. Authentication rules live within the registration link, separate from group join links, and the host can apply additional filters at the ticket level. Ticket visibility rules still remain in the Ticketing section. Additionally, the Event Detail Page and Manage Registrants tabs are moved under the Registration & Join section. This feature will not be immediately available, as it is dependent on a backend server update currently scheduled for a limited release to approved accounts on August 5, 2023.
• Include Event Experience section for Zoom Sessions events
  In the single-session and recurring sessions event creation setup, the Event Experience section has been added. Event organizers can determine session and speaker visibility on the lobby page, configure meeting and webinar controls, and manage event moderation from this section.
• Communication section in the event creation setup
  The Communication section has been added to the event creation setup. This section contains the Emails and Notifications tabs. Hosts can use the Notifications tab to manage all messages sent out to attendees and special role users for their events. Messages will be sent through mobile push notifications and the event lobby.  This feature will not be immediately available, as it is dependent on a backend server update currently scheduled for August 7, 2023.

New and enhanced features

• Attendee features
  • Attendee Companion app for Zoom
    Attendees can join hybrid events using the companion app. This app allows them to attend an event in person or virtually without leaving Zoom Events. They can find, bookmark, and attend sessions in hybrid events. Attendees can navigate the physical space using maps and digital guides and switch between in-person and virtual webinar/meeting streams. During hybrid events, attendees can connect with in-person and virtual attendees. The companion app is available for iOS and Android devices. This feature will not be immediately available, as it is dependent on a backend server update currently scheduled for August 7, 2023.
  • Smart livestreaming switch
    The lobby livestream automatically pauses and mutes when a user joins a session or when the user returns to the lobby. When the user joins a session in the desktop client lobby, the livestream will only mute but not pause; the user can unmute the livestream. When the user joins a session in the web browser lobby, the livestream will pause and mute; the user can resume the livestream audio and video.
• Host features
  • Group join link for a multiple sessions event
    When the host publishes an event after choosing external IdP as the authentication method, they will get a group join link. The host can copy the group join link or an invitation template including the link and distribute it to the target group. Members of the group will join the event after authentication. Registration is not needed. For multiple sessions events, the host receives an additional join link and a corresponding email template when they add a ticket type to their event in the Tickets and Registration tab. Each join link is associated with a specific ticket.
  • Support for Q&A in meeting sessions
    Hosts can enable the Q&A feature in meeting sessions to allow participants to ask questions, which can be viewed by all, but only answered by the host and co-host. Questions can be submitted anonymously, and responses can be sent publicly for all to see or directly to just the sender. Hosts can also mark submitted questions as something that will be answered live.
  • Hybrid event setup
    Hosts can set up hybrid events to allow both remote and on-site attendees to participate in the event. They can set up sessions to be viewed virtually, in-person, or both. Hosts can provide maps to help on-site attendees navigate around the event venue and manage a check-in process for attendees. This feature will not be immediately available, as it is dependent on a backend server update currently scheduled for August 7, 2023.
  • In-session settings configuration notification
    When a host changes a setting that impacts the session experience while the session is in progress, the host will receive a notice that the setting change will only impact a session once it's closed and reopened. This notice only appears if there are sessions currently in progress that are impacted by the setting change.
  • Exclude specific tickets from certain email templates
    In the Emails tab of the event creation setup, hosts can select different ticket types and add them to the Email Exclude List. This excludes the selected ticket types from certain email templates. Attendees assigned those excluded tickets will not be sent the respective email template. The email template will continue to send normally to qualifying tickets that are not part of the exclude list.
• Event setup features
  
  • Apply changed web portal settings to published and drafted Zoom Events
    After hosts select Use Zoom web settings in the Meeting & Webinar tab, all changed settings reflect what has been already set on the Zoom web portal. When options are updated on the Zoom web portal, the Zoom Events platform will immediately respond to those updates. Changes that are made to web portal settings apply to all published and drafted Zoom Events.  Previously, after hosts created their event, the event did not receive their updated web settings.
    Note: If the option is grayed out, it has been locked at either the group or account level. You need to contact your Zoom admin.
  • Add visibility controls to the Speakers tab
    When a host edits or adds a speaker in the Speakers tab, they can manage and view the speaker visibility controls in the editing panel. The Event Detail Page and Lobby tabs have controls for speaker visibility and featured speakers. Speaker visibility controls for individual sessions are managed in the Sessions tab. The speaker visibility controls if the host is visible in the event at all (on the speaker list and speakers within the session).
  • Security questions authentication for registration
    Hosts can enable security questions for registrants when creating an event. Security questions apply to all registrants regardless of how they join (i.e., sign in to Zoom/IDP or fast join). The host can choose questions from a list of security questions (a template of 10 questions) and can customize up to 3 security questions. The questions will appear on the registration page as a mandatory item. Registrants must pick at least one question from the list and answer it to complete registration. The answer to each question will be associated with unique users, and the answer will be stored safely on the Zoom Events platform. After authentication at joining, registrants must answer the question they chose at registration. Only the registrant has the answer to the security question. If the registrant loses the answer, they will also lose access to the assigned ticket and cannot join the event. Registrants can contact the host for help and can register another ticket from the event detail page.
  • Define the event's authentication portfolio and audience
    At the beginning of the event setup flow, event hosts will choose between requiring registration or having no registration. This choice decides the authentication portfolio available in the next step. Then, event hosts will select an authentication method to define the event's audience type. The authentication choice also decides the event detail page access. Event hosts can select from the following authentication methods:
    Note: This feature will not be immediately available, as it is dependent on a backend server update currently scheduled for a limited release to approved accounts on August 5, 2023.
    
    • When the choice is Zoom account holder and Non-Zoom users, the host gets an additional option to customize the one-time password (OTP) frequency for guest registrants.
    • When an event needs registration, hosts can enable two-factor authentication.
    • When an event is private, hosts can waive authentication at joining (issue fast join links to registrants).
    • When an event does not have registration, the email inviting people to register will not be triggered. The email from Zoom Events will be the join link email.
• Hub features
  • Hub update component
    There are several enhancements to the hub navigation menu that informs event organizers about navigational changes. In the See What’s New component, event organizers are notified of upcoming changes on the Zoom Events hub.
  • Enhancements to Unlimited hub migration
    For re-activated hubs, if the Unlimited license capacity is the same or higher (e.g. previously, the user had the Zoom Events 500 license but now has Zoom Events and/or Zoom Sessions 500 or higher), the user can keep the same number of event organizers. When a user is assigned multiple licenses and has multiple inactive hubs, they can have unlimited host seats for licensed holders per hub and up to 5 unlicensed hosts per hub. The hub owner can view users who are licensed and unlicensed. The hub owner will also receive messages that inform them on how many free account users and paid license holders are allowed as hub hosts.
  • Enhancements to the Content Library upload window
    There are several enhancements to the Content Library’s upload window in both the hub and throughout the event creation setup. The Content Library’s upload window can be minimized (without affecting the upload) and closed only after all uploads have succeeded or failed. The uploads can be individually canceled and/or re-tried. The Add more button allows hub users to complete more uploads. If the hub user attempts to navigate away from the Content Library during an upload, a warning message will inform the user that the files may not finish uploading if they leave the page.
  • Content Library preview page
    In the hub Content Library, hub users can use a full preview page for images and videos. The preview page includes recommended image dimensions and file types for images and a video player for videos. Hub users can preview all files, except for folders.
  • Content Library storage
    Hub users can organize and store their assets (images, files, and videos) in the content library so that their assets can be used/shared for their events. They can also categorize their assets by creating folders. Hub users can name, delete, and upload multiple files into a folder.
  • Enhancements to the Content Library
    The hub Content Library includes the last modified date and file type information in the Content Library table. The Preview and Move to folder buttons are added to the Content Library page, allowing hub users to easily preview their assets and organize assets into folders. Hub users can rename and delete folders and assets from the Content Library.
• Analytics features
  • Enhancements to the Custom Report Builder
    Hosts can save generated reports and edit saved reports. Hosts can also save the custom report filter combinations that they have created. Additionally, more data filters are added custom report builder. 
    Note: This feature will not be immediately available, as it is dependent on a backend server update currently scheduled for July 28, 2023.
    
    • Session bookmark
    • Country code
    • Registration date
    • Lobby attendance status
    • Session attendance duration 
    • Livestream view duration (in session details)
    • Recording view duration
    • Number of surveys taken
    • Take specific surveys 
    • Number of polls taken
    • Take specific polls or polls in certain sessions
    • Expo floor visits
    • Booth attendance (can choose specific booths)
    • Source of registration
    • Registration method (in ticket detail)
    • Expo booth file download (can choose specific files)
  • Video Gallery viewership analytics
    Event organizers can use analytics to understand the viewership of Video Gallery content. The total number of views that the videos received, the total number of unique viewers in the event lobby, and the view duration, starting from the moment the video is made available in the video gallery, are displayed in the analytics (excluding event organizers’ views in the event setup flow and the lobby video gallery). If the event organizer deletes the video, the view count is gone. If the event organizer uploads the same video in the video gallery, the video is counted as a new piece of content and the view count starts from zero. The view count is recorded regardless of the device type or browser that the video is played on. The view count is updated in real-time.
    Note: This feature must be enabled by Zoom.
• Licensing features
  • Zoom Events Pay Per Attendee licensing cancellation
    When admins cancel the Zoom Events Pay Per Attendees (PPA) license, their users can continue to use Zoom Events and Zoom Sessions and access their cloud recording until the end of the billing cycle or until they have used all the prepaid attendee credit. If the PPA users do not have prepaid attendee credit, they cannot schedule new events or publish draft events, and they can only host their events that were already scheduled as long as the event is hosted before the expiration date. Additionally, once the Zoom Events PPA license is canceled, the hub owner, hub host, and account admin will have view-only permissions for the hub, the upcoming events will be canceled within 7 days if no valid license is assigned to the hub owner, and the hub owner or account admin is allowed to delete the hub.
• Networking & Chat features
  • Support for downloading and copying chat images and GIFs in Zoom Events
    Users can download and copy images and GIFs in Zoom Events chat.
• Meeting & Webinar features
  • Support for breakout rooms in webinar sessions
    Breakout rooms allow you to split your Zoom Events webinar session into separate sessions. The host or co-host can choose to split the participants of the event into these separate sessions automatically or manually, or they can allow participants to select and enter breakout sessions. The host or co-host can switch between sessions at any time, and monitor the level of activity in each room. Breakout room participants will have the same audio, video, and screen share capabilities as allowed in the main session.
• Integration features
  • Send event attendance to Hubspot
    The Hubspot integration with Zoom Events is supported. Hosts can accept registrations from Hubspot and send registration and attendance data from Zoom Events to Hubspot.
  • Support multiple Marketo instances to one Zoom account
    A Zoom Events user can add multiple Marketo instances and connect them to one Zoom account. Once a connection is chosen, the host can change it; however, changing this configuration can break the data flow for that Zoom Event.
• Developer features
  
  • Webhooks for Salesforce integration
    The following webhooks have been added for the Salesforce integration with Zoom Events:
    • Event Published
    • Delete Event
    • Event Updated
    • Session Created
    • Session Updated
    • Session Deleted
    • Ticket Created (Registration Created)
      • Registration–this webhook will have a single event for all registration methods.
    • Ticket Deleted (Delete/cancel registration)
      • Deleting/canceling a registration will also be a single event.
  • Survey/poll report APIs
    The survey and poll reports APIs are implemented into Zoom Events.
  • Enable the Xtag partner app
    Event organizers can enable or disable the Xtag partner app for their event. Event organizers can use Xtag for checking in and on-demand badge printing at any location. This feature will not be immediately available, as it is dependent on a backend server update currently scheduled for July 28, 2023.
• Zoom Sessions features
  • Create unique sessions within a recurring sessions event
    Event organizers can create a meeting or webinar series with unique sessions. This includes having unique titles, descriptions, speakers, and so on for each session.
  • Support for preassigned breakout rooms in recurring sessions events
    Preassigned meeting breakout rooms are supported for the recurring sessions event type. Breakout rooms allow you to split your recurring meeting sessions into separate sessions. The host or co-host can choose to split the participants of the event into these separate sessions automatically or manually, or they can allow participants to select and enter breakout sessions. The host or co-host can switch between sessions at any time, and monitor the level of activity in each room. Breakout room participants will have the same audio, video, and screen share capabilities as allowed in the main session.

Resolved issues

• Minor bug fixes

Note: The Changes to event duplication, Use recording files from Zoom's cloud recording storage for simulive, Production Studio, and Identify registrants with Zoom or guest accounts in analytics reports features were rolled back due to issues with deployment and will be available in the upcoming August release.

June 17, 2023

View the daily release page for links to related support articles.

Changes to existing features

• Zoom Sessions licensing included in Zoom One Enterprise plan
  The Zoom Sessions 1000 license is included in the Zoom One Enterprise Plus plans. Adding Zoom Sessions to Zoom One Enterprise+ unlocks the premium webinar features on Zoom and gives the user additional access to Zoom Sessions on the Zoom Events platform. This licensing change will not be immediately available, as it is dependent on a backend server update currently scheduled for June 20, 2023.
• Move Attendee Access for Special Roles to the Tickets tab
  In the Tickets and Registration section of the multiple sessions event setup flow, the Attendee Access for Special Roles section is moved to the Tickets tab and removed from the Registration Settings tab.
• Change default event access behavior from private to public
  The default event access behavior is public. When an event is public, guest join will be enabled by default. This applies to all newly created events. Previously, the default event access behavior is private.

New and enhanced features

• Admin features
  • Provide account admin more capability in hubs
    Account admins can access each hub to add or delete the event organizers. They can also view all features that belong to each hub. Account admins can edit the Hub Options, Business Information, and Hub Summary tabs.
  • Allow hosts to enable networking in Zoom Events
    Account owners and admins can enable or disable networking in Zoom Events, allowing users to view profiles, connect, applaud, and so on. Account owners and admins can control this account-level setting in the Zoom Events tab on the Zoom web portal. They can also lock this setting at the account level.
  • Restrict hub visibility on the Zoom web portal
    Account owners and admins can control the hub visibility options that are available to hub owners on Zoom Events. They can select if hubs will be public, internal, or hidden. This setting can be locked and is available on the Zoom web portal at the account or group level.
• Host features
  • Curated event templates
    Hosts can begin event creation from a curated template and have a starting point for a pre-built event. Curated event templates contain a group of settings and pre-configured content. An event template is based on an event that has a defined configuration and content. A session template matches the defined date and timeframe of the event.
  • Manage domain list for ticket access
    On a given ticket, hosts can manage the inventory of multiple domains and quickly update their approved domains. Hosts can upload a single domain or bulk upload multiple domains. Hosts can build a list through a CSV file, upload the file, and modify their list. Uploaded lists support up to 10,000 domains. Additionally, the Members of my Zoom account option will be removed from the ticket access options.
  • Optimize ticket allow list domain and email interaction
    Hosts can manage the inventory and update approved domains for each session ticket in their events. Additionally, CSV lists are increased to support 9,000-10,000 domains. Users can upload single or multiple domains.
  • Alphabetize speaker list
    Hosts can sort their speaker list in alphabetical order in the Speakers tab of the event setup flow. 
• Attendee features
  • Guest users can switch to Zoom client and pair with Zoom Rooms
    All attendees (guests, non-signed-in users, and Zoom account holders) can switch to the Zoom desktop and pair with Zoom Room from the web lobby menu. Switching to the Zoom desktop client launches the event window on the client, and the window gives the user an option to download the Zoom client. Pairing to Zoom Rooms directs users to the pairing process.
• Event setup features
  • Support for localization for Japanese, German, and French
    Users can change their language preferences. The Zoom Events host and attendee experience is localized in French, German, and Japanese. 
  • Add external hyperlink function to rich text editors
    Event organizers can link different event content to external hyperlinks. All existing rich text editor toolbar supports adding external hyperlinks.​ The external hyperlink capability is added to the following text areas:
    • About Event
    • Session description
    • Speaker's bio
    • Sponsor description
    • Booth description
  • Post-event editability
    Hosts can edit their event after it is over. They can change the following sections after the event is over:
    • Hosts can modify the Event Name, Company Logo, Main Event Image, and Additional Video in the Event Configuration section of the event setup flow.
    • Hosts can modify the Title and Description in the Event Detail Page section of the event setup flow.
    • Everything can be edited in speaker bios.
    • Hosts can modify the Title, About this Session section, and can add downloadable material in the Sessions tab of the event setup flow. Additionally, hosts can access the session's More Controls tab.
      Note: Hosts cannot edit the In-session Branding, Interpreters, Polls/Quizzes, and Resources tabs.
    • Hosts can modify the Content Configuration tab in the Event Detail Page section of the event setup flow.
    • Hosts can modify the Lobby Configuration tab (what is visible).
  • Update to the Lobby Configuration and Content Configuration tabs
    The Lobby Configuration tab is updated to focus on the agenda's visibility behavior, and featured sessions have an added badge (depending on the visibility setting). The Lobby Configuration tab includes the Agenda section, which has the Lobby Agenda and Featured Sessions cards. In this section, hosts can control which sessions will be visible in their lobby and how they appear during registration and select which sessions will be featured in their event. The Content Configuration tab includes the Sessions section which has the Session Display card. In this section, hosts can choose which sessions to show and how they appear during registration.
  • Display event status in event setup header
    Hosts can view different event statuses in the event setup header:
    • Draft
    • Published
    • Canceled
    • Ended 
    • Suspended
  • Customize itinerary for each ticket for attendees
    Hosts can pre-define itineraries for certain ticket types so that attendees with multiple tickets can have pre-built agendas for their multiple registered sessions. The host can choose to enable or disable this feature and associate sessions with the ticket type. The host can only add sessions that the attendees can access to the customized itinerary. If a host makes changes after a ticket has been issued, this change will only be reflected for new registrations after that change. The host can update the itinerary for all attendees for a given ticket if the lobby has not been opened yet. If the lobby has been opened, only new registrants for the ticket will receive the latest updates; previous registrants will not be updated. This feature is disabled by default.
• General features
  • Add external hyperlink to rich text editor
    When hosts create a Zoom Event, they can use the rich text editor to add external links. When the event is published and an attendee clicks the external link, it will open a new tab to the correct destination.
  • Support for custom alternative text for Zoom Events images
    Event organizers can provide a description for any image that they upload. This description is applied to the image as alternative text through HTML attributes. Hosts can add alt text to the following areas:
    • Company logo
    • Main event image
    • Session image
    • Speaker's Photo
• Hub features
  • Access the Across Hub and Hub options in the hub navigation menu
    Hub owners, hub hosts, and account admins can access both the Across Hub and Hub options in the hub dropdown menu. The Across Hubs option allows them to see all assets edited by themselves and other hub members. The Hub option allows them to see assets and settings that are specific to their selected hub. Additionally, account admins can switch between the Hub and Account tabs in the navigation menu; this allows account admins to use the admin portal and access the hub-level navigation menu.
  • Enhancements to the hub event listing
    There are several enhancements to standardize how event information is visually displayed across all hubs and specific hub-level event listings. Event organizers can use this effective, transparent workflow for event listing management. These updates include:
    • Listing the most recent upcoming events from top to bottom
    • Displaying event labels (i.e., In Progress, Canceled Event, and so on)
    • Showing event-type statuses
    • Sorting by the start time of the event
    • Showing when the event was last modified
    • Displaying registration statuses
    • Using search and filter to find events
  • Enhancements to the hub's Recordings tab
    There are several enhancements to unify the page elements and content for the hub-level Recordings tab and Across Hub Recordings tab. The Recordings tab columns and call to actions (CTAs) are updated to display essential information. The search and filters are improved to include more high-usage options.
  • Enhancements to the attendee's hub view
    There are several enhancements to help attendees navigate the different hubs within their account and guide attendees to relevant content associated with the hub they belong to and/or follow. When a hub is private (or invisible), the hub is invisible on the attendee's hub list unless the attendee followed the hub before, and they will see the hub under Following in the attendee Hubs tab. Private (or invisible) hubs are not available anywhere for attendees before, during, and after registration. When a hub is internal or public, the hub profile is visible on event detail pages, event invites, event email notifications, and the lobby; the hub name will be displayed and the hub profile will be accessible if the attendee has followed the hub. Internal or public hubs will disappear when the attendee unfollows the hub. It will also show under the Recently engaged hubs in the attendee Hubs tab if the attendee has joined an event that belongs to the hub. Attendees can also use Recently engaged hubs to discover relevant events and the most recent hubs they interacted with.
  • Across Hubs calendar view of event listing
    Hub users can switch between the List and Calendar views in the Events tab when the Across Hub option is selected in the hub dropdown menu. Hub users can view all events created in the hub in a calendar view. They can click an event on the calendar and view details about the event and actions to take.
• Licensing features
  • Zoom Events Unlimited licensing cancellation
    When account admins cancel the  Zoom Events (or Zoom Sessions) Unlimited license, their users can continue to use Zoom Events and Zoom Sessions and access their cloud recordings until the end of the billing cycle. Additionally, once the Zoom Events Unlimited license is canceled, the hub owner, hub host, and account admin will have view-only permissions for the hub, the upcoming events will be canceled within 7 days if no valid license is assigned to the hub owner, and the hub owner or account admin is allowed to delete the hub.
  • Update event concurrency rule for Unlimited hub events
    Sessions can only be hosted when their time is scheduled within the event timeframe. Hosts will be notified if sessions are out of the event timeframe. For Unlimited license hubs, concurrency rules on Zoom Events are based on reserving event timeframes:
    • For single-session events, this is the reserved event time slot (session and event time frame are the same).
    • For recurring sessions events, this is each reserved occurrence for the event.
    • For multiple session events, this is for the defined event time frame of the event, not when the sessions are scheduled.
    • For all events, a session can be successfully hosted when its time is included in the event time frame.
• Meeting & Webinar features
  • Support for pre-assigned breakout rooms in meeting sessions
    Hosts can pre-assign attendees into breakout rooms before a meeting session starts in Zoom Events. Once the meeting session begins, the host can open the pre-assigned rooms and admit their attendees.
  • Web portal tags for events from a Zoom Session hub
    The Zoom web portal has tags for meeting and webinar sessions from Zoom Events and Zoom Sessions that are on the host's Zoom account. Each item is labeled according to the session type (i.e., single-session, multiple sessions, etc.).
• Special role features
  • Support rich text formatting for speakers in webinar resources
    Rich text formatting is supported in webinar resources so that the speaker's details appear consistently throughout the Zoom Events platform.
• Integration features
  • Custom page redirect from Pardot form submission
    The HTML export for Pardot supports a custom redirect URL. Hosts can update this manually in their Pardot form editor. Previously, the exported code directed users to a generic confirmation page.
  • Send event registrants/attendance as external activities to Pardot
    Event registration and attendance are displayed as external activities on the contact record in Pardot. External activities are at the session level, and activities are visible on the lead profile and are usable in a Pardot automation workflow. This information can be used for segmentation, lead scoring, and other useful use cases.
  • Decision step for registration and attendance in Eloqua
    Event organizers can use Eloqua to make registration and attendance decisions based on if a contact registered or attended a specific event. They can input the event ID into the step they configure, and the event ID will be validated for the connected account.
• Analytics features
  • Add join and exit time to the Session Detail Report
    Hosts can know when an attendee joined and when they exited a session to track user completion of sessions. In the Analytics Session Detail Report, the Session Join Time and Session Exit Time columns are added to the report. These columns provide timestamps for join and exit times for each session's users. If users join and exit a given session multiple times, the timestamps are tracked only for the last time they joined.
  • Total visit metrics for Event Details Page report
    The Event Details Page report includes metrics that display the total number of visitors regardless of their signed-in status. The Total unique visits metric applies to all unique users who visited the event details page (both signed-in users and guest users) and measures the total number of unique visits made to a page. The Total logged in user visits applies to the total number of unique visits from signed-in users and measures the total number of unique signed-in visits made to a page. The Total visits metric applies to the total number of visits from signed-in and guest users and measures the total number of visits made to a page.
  • Download Attendee Summary chart data
    In the Analytics Attendees tab, Zoom Events hosts can download a CSV file of specific chart data in the Attendee Summary section.
• Developer features
  • Zoom Events onsite check-in API
    The event check-in API ensures that the attendee has an onsite ticket for the event. If the attendee has purchased an onsite ticket for the event, the API will return a successful response. The session check-in API ensures that the attendee has an onsite ticket and whether the ticket allows the attendee to attend the given session. If the attendee has access to the session, the API will return a successful response.
  • CRUD API support for single-session events
    Zoom Events APIs support Zoom Sessions.
  • API support for pre-registration guest join
    The Ticket API supports creating guest join tickets/registration.
    Note: The Create Ticket API uses the pre-registration flow.
• Zoom Sessions features
  • Create recurring sessions in Zoom Sessions
    Zoom Sessions hosts can configure a single meeting or webinar to occur once (single instance) or across multiple instances (recurring). Hosts can choose/edit when their recurring session will occur, whether it’s daily, weekly, monthly, or no fixed time. They can also set an end date or set specific dates/times for their recurring sessions. Recurring events will count attendance at the individual session level.
    Note: Recurring sessions events are limited to a maximum of 60 sessions.
  • Convert Zoom Meetings/Webinars to a single-session event
    Hosts can convert an existing Zoom meeting or webinar from the web portal to a Zoom Session event. Zoom Events can access the name, description, date, time, and security settings of the event. All attributes from the existing webinar or meeting (i.e., title, time, speakers, polls, surveys, and more) will convert to a new Zoom Sessions event. Only upcoming meetings/webinars can be converted (past meetings/webinars are not supported).
    Notes:
    • Once the webinar/meeting is converted to a Zoom Sessions event, it can no longer be edited from the Zoom web portal and must be edited from the Zoom Events platform.
    • Webinars or meetings that last longer than 23 hours are not supported.
  • Support for analytics for recurring sessions in Zoom Sessions
    Analytics reporting and metrics are supported for recurring sessions events in Zoom Sessions. Event organizers can view registration, ticketing, attendee, survey and polls, and session-level metrics. CSV reports are available for download.
  • Usage reports for Zoom Sessions recurring events
    In the admin Zoom web portal, the Zoom Events usage report has been updated to include Zoom Sessions recurring event metrics. This feature applies to both Zoom Sessions Unlimited and Zoom Sessions Pay Per Attendee license types. The Zoom Events usage report is updated with the following:
    • Session Name: This column displays the unique name for each instance in a recurring session. This is only available for recurring sessions events. 
    • Session ID: This column displays the unique ID for each session. This is only available for recurring sessions events. 
    • Event/Session Start Time: This column displays the date/time the event or session began, and this helps (in addition to the other columns) to identify a specific event or session.
    • Event Type: The event type, Recurring Sessions, is added. This will be the charge type for recurring sessions and session series.
  • Join link for self-registration for recurring single-session events
    The event access for each join link is determined by the registrant’s choice. A registrant can choose to register for all sessions, one session, or some sessions. Each registrant gets a unique join link associated with their Zoom account or email address. Join links associated with Zoom accounts and external SSO require authentication upon joining. Join links associated with email addresses skip authentication upon joining. The join link opens the session when the session is ongoing; if the session is not occurring, the join link opens the lobby.
  • Join link for recurring single session with no registration
    The host will get a join link after creating a recurring single session. If the authentication profile of the event is Sign in to Zoom with specific email address/domains or All authenticated users via IDP, join link users will be directed to pass authentication upon joining. Join link users have access to all sessions, and the join link opens the session when it is occurring. When the session is not occurring, the join link opens the lobby.
  • Join link for pre-registration for recurring single-session events
    Hosts can pre-register one or multiple email addresses for a recurring single-session event. Hosts can choose to issue a fast join link or the normal join link at pre-registration. Users of the normal join link will be directed to pass authentication upon joining the event. Users of the fast join link will skip authentication upon joining the event. Pre-registration users have access (registered) to all sessions. The join link opens the session while it's ongoing. When the session isn't occurring, the join link opens the lobby.

Resolved issues

• Resolved an issue where Zoom Events deeplinks directed guest users to the general Zoom authentication flow, not allowing them to select their method of authentication.

Note: The Send event attendance to Hubspot feature has been pulled from release due to issues with deployment and will be available in the upcoming July release.

May 13, 2023

View the daily release page for links to related support articles.

Changes to existing features

• Updates to hub and assets navigation menus
  The hub's navigation menu is updated to consolidate features that belong to the same category and provide more consistency:
  • The Event Listing Profile tab is renamed to Profile.
  • The Event Organizers tab is renamed to Team.
  • Users must expand the Resources tab to view the sub-tabs, Content Library and Recordings.
  • Users must expand the Settings tab to view the sub-tabs, Hub Settings, Business Information, and Billing.
  • The My Assets section is renamed to Recent Activity, showing the most recent events, recordings, and content library assets generated by hub users. This section shows users the most recent activity within assets across the hubs they're a part of. Users can filter by assets they own and assets owned by other members within this page.
• Zoom Sessions licensing included in Zoom One Enterprise plan
  Zoom Sessions will be included in the Zoom One Enterprise Plus plans instead of Zoom Webinar 1000. Adding Zoom Sessions to ZoomOne Enterprise+ unlocks the premium webinar features on zoom.us and gives the user additional access to Zoom Sessions on Zoom Events. Previously, Zoom Webinar 1000 was included in Zoom One Enterprise Plus. This feature will not be immediately available, as it is dependent on a backend server update currently scheduled for June 5, 2023.

New and enhanced features

• General features
  • Improve Content Library video upload experience
    A visual enhancement is made when uploading videos to the Content Library. A visual indicator displays that an upload is in progress.
  • Accelerated Single Sign-On
    If a host's organization has a vanity URL with Zoom, they can enable the option to direct attendees to the vanity URL (after attendees click the group join link) instead of Zoom's sign-in page to accelerate authentication. This option is available at both the event and ticket levels.
• Host features
  
  • Calendar view for created events
    Hub users can switch between the List and Calendar views in the hub's Events tab. Hub users can view all events created in the hub in a calendar view. They can click an event on the calendar and view details about the event and actions to take.
  • Change ticket permissions after registration
    Hosts can change the permissions of a ticket, even after registrants have been added. The host can change a private ticket to public, regardless of whether the ticket has registrations or not, and vice versa. All future registrations will be impacted by the updated rule.
  • Edit the lobby end time after lobby has ended
    Hosts and co-editors can edit the lobby closing time even if the lobby has ended. The lobby can be extended to any time that's within Zoom Events' maximum allowed time range, regardless of its event status or lobby status. As long as the lobby is open, all information in the lobby is available (i.e., recordings and session resources are available). Hosts can edit the lobby closing time to a maximum of 2 years after the event ends.
• Attendee features
  • Closed caption translation in Zoom Events lobby
    When closed caption translation is enabled, the language displayed in the lobby livestreaming window matches users’ language preferences. Zoom Events supports localization for global users.
  • Provide multiple-language voice translation for recordings played in lobby or hub
    In the Zoom Events lobby and hub, users can listen to recordings with voices in different languages corresponding to the Language Interpretation feature. This feature will not be immediately available, as it is dependent on a backend server update currently scheduled for May 28, 2023.
  • Improve filter in the lobby's Sessions tab
    In the Sessions tab of the event lobby, attendees can use a date range picker to filter dates if the event spans more than 7 days. They can also filter their search by the event's tracks, audience, product, and levels.
• Event setup features
  • Specify domains and email addresses for event authentication
    Hosts can select Sign in to Zoom as the authentication option for their events (single session, recurring sessions, and multiple sessions events), then specify a domain and/or users' email addresses. After publishing their event, they will receive a group join link. Hosts can copy the group-join link, copy the group-join link in an email draft, and send the email draft to themselves. The event page and the event join link will be protected by the authentication option(s); only users who authenticate through the domain or who use the email address that the host specified can access and join the event.
  • Hide Free label for events from Zoom Event screens
    In the Event Configuration tab, hosts can enable or disable the Hide "Free" label from Zoom Event screens toggle for their events. When enabled, the Free label is removed from the registration page, emails, and ticket/registration sections. This feature only affects the attendee view; there are no changes to the host view. This feature is disabled by default for every new event.
    Note: The Free label is shown by default if the event is not paid or if a ticket does not have a set price.
  • Centralized event setup header with publishing updates
    In the event setup, the header is updated to be a centralized location where the event date is always visible in the header. Additionally, the publish page displays the dates and links, the event information that has been set up, and what will be locked after the event is published. In the centralized event header, hosts can access the following actions:
    • View and edit the event's dates and links (registration links, group join links, etc.)
    • Preview the event detail page
    • Manage co-editors
    • Publish the event
• Networking & Chat features
  • Event Staff Chat
    Special-role users can use Event Staff Chat, a space for special-role users to facilitate extra communication, before, during, and after the event through the Event Portal. Event Staff Chat is available in the Event Portal while the event lobby is open. When the event lobby closes, Event Staff Chat will no loner be available in the Event Portal.
• Payments & Billing features
  • Expanded list of countries for paid events
    The geographic availability where hosts can create paid events has been expanded to additional countries:
    • Japan
    • Malaysia
    • Greece
    • Cyprus
    • Czech Republic
• Licensing features
  • User can own different types of Zoom Events/Zoom Sessions Unlimited licenses
    Account admins can purchase multiple, different types of Zoom Events/Zoom Sessions Unlimited licenses and assign those licenses to the same user. For example, a user can own different Unlimited licenses at the same time, such as one Zoom Events 100, one Zoom Sessions Unlimited 100, and one Zoom Events 500. When an account admin assigns multiple Zoom Events Unlimited and/or Zoom Sessions Unlimited licenses to a user, the user can create and manage multiple hubs with different capabilities. If the account admin needs to downgrade or upgrade the license(s), they can downgrade/upgrade the specific license(s) of the user and know which hub and events that are associated with the license will be impacted. All license transfers follow the existing process; the assets belonging to the license (hub) will transfer to the next hub owner. Additionally, the events metering is still tied to each hub. Account admins can only assign different types of Zoom Events Unlimited and Zoom Sessions Unlimited licenses to a user; any other license combination is currently not supported. This feature will not be immediately available, as it is dependent on a backend server update currently scheduled for May 27, 2023.
• Integration features
  • Update Pardot button
    There are several enhancements to help hosts register attendees from a Pardot form. The Pardot configuration screen has an updated Copy HTML button.
  • Change Marketo custom object duration fields from "String" to "Integer"
    The session duration metrics are passed as integers instead of strings so that Marketo filters can more easily target based on duration ranges.
  • Allow Pardot configuration to be updated after Zoom Event starts and ends
    Event organizers can make any changes and updates to the Pardot configuration settings after an event has started and ended.
  • Allow Marketo configuration to be updated after Zoom Event starts and ends
    Event organizers can make any changes and updates to the Marketo configuration settings after an event has started and ended.
• Developer features
  • Reporting API
    These APIs allow users to retrieve a JSON equivalent of the CSV downloads available in the Analytics section of the event creation flow. This currently supports two particular reports, General Ticket Registration and Event Attendance Details. This feature will not be immediately available, as it is dependent on a backend server update currently scheduled for the end of May 2023.
  • Return webinar/meeting ID in List Sessions API
    The webinar and/or meeting ID can be pulled from the session API and used with webinar APIs. This feature will not be immediately available, as it is dependent on a backend server update currently scheduled for the end of May 2023.
  • Zoom Events webhooks
    Zoom Events webhooks return a minimal set of data, though not limited to the ID attribute. Users can make subsequent API calls using the ID attribute to retrieve other data related to the record. The webhook event for when a session has ended is implemented in this feature. This feature will not be immediately available, as it is dependent on a backend server update currently scheduled for the end of May 2023.

Resolved issues

• Resolved an issue where the My Assets event listing page and UI were inconsistent with the Hub event listing page and functionalities.

Notes:

• The Separate email invitation from ticketing feature was removed due to issues with deployment and will be available in another upcoming release.
• The Group join link for a multiple sessions event feature was removed due to issues with deployment and will be available in another upcoming release.

April 15, 2023

View the daily release page for links to related support articles.

Changes to existing features

• Changes to Public Switched Telephone Network (PSTN) capabilities
  The Zoom Events license includes parity with the paid Zoom Meetings/Zoom Webinars license. This specifically supports local toll calls with a paid Zoom Events license while keeping other PSTN features (toll-free, call-me, etc.) attached to a premium audio conference license. The host can enable or disable the PSTN features for their session or event. Additionally, attendees can see and use local toll numbers to call into the event. Previously, all PSTN features were in one bundle, triggered by the availability of a premium audio conference license when launched on the Zoom Events platform.
  Note: The capacity of the host’s dial-in number is decided by their license.
• Allow guest users to join paid Zoom Events
  For paid events in both Zoom Events and Zoom Sessions, the host can enable or disable the guest join toggle in the event creation flow. The host cannot enable or disable this feature after publishing the event. Previously, guest join was not available for paid events.
• Allow date change for free published events (with sold tickets)
  The event date and time can be changed regardless of the publishing status, ticket status, and payment status. This is applicable to only free multiple-session events and free single-session events. Hosts can manually send an email notification to attendees with the latest time change. Previously, once a ticket was sold, the host could not modify the event date and time.
  Note: Support for this feature for paid events will be available in a later release.
• Expand co-editor permissions
  By default, co-editors have permission to view all tabs in the event creation flow, including the Analytics section. Co-editors can also publish events. Permissions have been updated for co-editors to update all sections in the event.
• Updated hub and asset navigation
  There are several enhancements to improve the hub's navigation and organization. Hub users can switch views between a hub's assets and their own assets by selecting the Hub or Assets dropdown option. All the hub's events, settings, billing management, and recordings are listed under the Hub option. All the hub users' events and recordings are listed under the Asset option; assets created by you and other hub members will appear here. Additionally, the hub's account admin can switch to the Account Management view to access the Zoom Events admin portal for the hub; admins can manage the hub's billing, seat management, and business information from Account Management​​​​​.
• Add lobby close time to the Lobby Controls tab
  For multiple sessions events, hosts can access the Lobby Controls tab to edit both the lobby start and end time in a single place.
• Move Event Experience and Meeting & Webinar sections above Event Content section
  The navigation menu in the multiple sessions event creation flow has been updated where the Event Experience section is moved above the Event Content section. The navigation menu in the single-session event setup has been updated where the Meeting & Webinar section is moved above the Event Content section.

New and enhanced features

• Admin features
  • Allow users in the account to join events lobby on web browsers
    Account owners and admins can select whether users of their account can join Zoom Events on web browsers or only on the Zoom desktop client. When enabled, users of the account can join Zoom Events on web browsers; individual users can choose the default join method (web browser or the Zoom desktop client). When disabled, users of the account can only join Zoom Events on the Zoom desktop client.
  • Zoom Events Chat Etiquette Tool
    Zoom Events account owners and admins can create Chat Etiquette policies to identify defined keywords or text patterns/regular expressions (such as account numbers) and then determine what action occurs when a policy is triggered. When a user attempts to send a message through Zoom  Events chat and/or in-meeting/webinar chat that triggers a Chat Etiquette policy, the user is either warned or blocked from sending the message. Chat Etiquette policies are configured at the account level in the Zoom web portal. Chat etiquette policies are also applied to Webinar Q&A content, in addition to in-meeting chat, in-webinar chat, and Zoom Events chat.
  • Enable or disable private chat
    Zoom Events admins can enable or disable private Zoom Events chat for the account while maintaining public chats. This setting is configured at the account level in the Zoom web portal. This setting is enabled by default.
  • Expand account admin capability at the hub level
    The Zoom Events account admin can view all the hub's features. They can also add or delete event organizers for each active hub. Account admins can edit the Business Information and Settings tabs for each active hub. 
• Analytics features
  • Custom Report Builder
    The Analytics section includes the Custom Reports tab. In this tab, event organizers can create and download custom attendee reports by selecting the metrics that they want.
• Attendee features
  • Reminder emails in Zoom Events
    Registrants, users who were pre-registered, API registrants, and special-role users can receive reminder emails.
  • Pre-join page for external SSO
    Attendees who use the one-click join link must enter their information on the pre-join page when they first join the event. The pre-join page will display their name, the email that passed authentication, and privacy and participant terms. Attendees must click Agree and Join to join the event. This page will not appear again during the same event.
  • Use one join link registration for single-session events
    When attendees receive the one join link–whether in their email inbox or directly from the host–for a single-session event, they will be directed to the authentication page, according to their join link. Attendees must pass authentication to join. The authentication can require signing into a Zoom account or an external IdP (external SSO). Additionally, users without a Zoom account must create a Zoom account to authenticate if they receive a one-join link.
  • Enhancements to the lobby
    There are several enhancements to optimize attendee session discovery and facilitate special-role users’ access to relevant sessions. The sessions are organized in a list view and speaker names are clearly visible from the session view. Special-role users can view their sessions and join with one click from the lobby.
  • Launch Zoom Events lobby on mobile app
    Attendees can launch the Zoom Events lobby on the Zoom mobile app for a complete event experience. When users join the event lobby on their mobile device, they can switch from attending the lobby from a mobile browser to attending the lobby on the Zoom mobile app.
    Note: Expo, networking, and exhibitor features are currently not available for mobile devices.
• Event setup features
  • Customize terminology in the lobby's People tab and Videos tab
    Users can customize terminology for the lobby tabs, People and Videostab, in the event creation flow.Upon saving custom terminology, the terms will be immediately applied to the event, whether it's in a pre-publish, post-publish, actively running, or post-event status.
  • CSV bulk upload for sessions and speaker bios
    There are several enhancements to improve and simplify the CSV upload process. For multiple sessions events, hosts can upload a CSV file for both session details and speaker bios. Event sessions can be uploaded in bulk through an updated CSV format. For single-session events, hosts can upload speaker bios. Speaker bios can be uploaded in bulk through a CSV file. If the speaker already exists (identified by email address and secondarily by full name), the existing speaker bio will be updated.
    Note: The old template is deprecated; if the host uploads the old template, they will receive an error message.
• Host features
  • Extract join links
    Hosts can extract all join links for their registrants so that they can send join links individually to their registrants (either individually or in bulk) instead of using Zoom to deliver the information. In the Manage Registrants tab, users’ information card will include the join link and authentication method. Hosts can bulk export their users and join information through a CSV file.
  • Host custom registration message
    Hosts in Zoom Events and Zoom Sessions can use the optional field, Custom Host Message for Registrants, to customize a message and provide additional details in the registration flow. The custom host message has a 2,000-character limit. Registrants will be shown this message before completing registration.
  • Delete multiple sessions in the Sessions tab
    Hosts can select multiple sessions in the Sessions tab and use the Delete Session option to remove those sessions.
  • Remove sharing on event detail page
    In the Event Detail Page tab in the event creation flow, hosts can enable or disable the option to allow attendees to share the event from the event detail page. This feature allows hosts to display or remove the Share button on the event detail page. This feature is enabled by default and is only available for multiple sessions and single-session events.
  • Add specific email addresses for external SSO
    When hosts select external SSO for their event, they can specify email addresses on the target domain that the event will admit rather than using the email domain specified by the authentication profile. Each specified email address will receive an invitation (which hosts can manage). Users, outside of the host’s email address list, who attempt to join the event will be denied after they pass through the authentication at the IdP.
  • Include analytics for bookmarked sessions
    Hosts can generate the Event Attendance Details report, which includes a list of specific sessions that attendees have bookmarked in addition to the overall number of bookmarks.
• Integration features
  
  • Send unique attendee join link info to Eloqua
    Hosts who use Eloqua emails to communicate with attendees can embed the unique join link of their attendees. The unique link is tied to the registrant's name and email address. This allows marketing platform emails to merge that link and send it out.
  • Send all Zoom Events registration fields to Marketo
    In the Marketo configuration, event organizers have the ability to map Zoom Events fields to Marketo fields. They can send all event-level registration fields to Marketo. When an attendee registers using Zoom Events, all fields will be sent automatically to Marketo.
  • Send ticket-level questions to Pardot
    Field mapping is supported between Zoom Events fields and Pardot fields. Zoom Events allows for unique registration questions per ticket; if a ticket has a unique set of registration questions, the user can send those ticket-level questions independently to Pardot.
• Meeting & Webinar features
  • Display speaker bio in Zoom Events Webinars
    The webinar Resources feature allows the host to display speaker information in the webinar session. Hosts can preview how the speaker’s information will appear to attendees. They can also edit speaker details while the webinar is running, and the information will update for everyone.
  • Change webinars to meetings in Zoom Events
    Hosts can change the session type from Webinar to Meeting after they publish their event. Previously, Zoom Events only supported changing the session type from Meeting to Webinar when an event was published.
• Networking & Chat features
  
  • 1:1 chat available before and after an event
    Attendees can initiate 1:1 chat conversations through Zoom Events networking profiles with their connections before and after an event. This allows attendees to maintain persistent 1:1 chats across the event.
• Payments & Billing features
  
  • Enhancements to transfer assets of paid events
    The hub owner or hub host can transfer eligible upcoming, draft, and past paid events from one hub to another hub within the hub's Events tab. For upcoming and past events, at least one of the payout solutions of two hubs is the same, and the billing info is the same. For draft events, as long as the target hub has a payment setup, it allows the asset transfer.
  • Guest user support for Zoom Events payments and billing
    Guest users can register for paid Zoom Events and will receive the same payments and billing experience as other Zoom Events users. After authenticating their email, they will receive a ticket confirmation email and can access the Events Portal. Previously, guest users were required to create a Zoom Events account to finish purchasing tickets for a paid event.
    Note: This will be available on April 29, 2023.
• Zoom Sessions features
  • Updates to Zoom Sessions recordings
    Cloud recording is enabled by default for Zoom Sessions. Additionally, the prompts are updated when enabling recording.
  • Group join link for Zoom Sessions
    When the host publishes a single-session event after choosing external IdP as the authentication method, they will get a group join link. Hosts can copy the group join link and invite attendees to their event. For single-session events, the host will receive a universal join link for all registration and roles and for their entire event. Hosts can also copy the event invitation and send a preview of the event invitation to their email. When attendees use the group join link, registration is waived for the attendee group specified by the event authentication of the host's choice. Attendees in the group can join the event after being authenticated.

Resolved issue

• Resolved an issue regarding UI errors and error reporting during pre-registration bulk uploads.
• Resolved an issue where the Video Gallery size was 100 MB rather than 2 GB.

Note: The Separate email invitation from ticketing feature has been pulled from release due to issues with deployment and will be available on May 13, 2023.

March 20, 2023

View the daily release page for links to related support articles.

New and enhanced features

• Meeting & Webinar features
  • Support for in-session watermark
    Event organizers can enable or disable the in-session watermark that identifies the viewing participant to all sessions. The watermark feature superimposes an image, consisting of a meeting participant’s email address, onto the shared content they are viewing and over their video in most video layouts (Speaker, Gallery, Side-by-side). This is an event-level setting.

Resolved issues

• Minor bug fixes

March 11, 2023

View the daily release page for links to related support articles.

Changes to existing features

• Improve the visibility of Zoom Events and Zoom Sessions products and capabilities
  Zoom Events clearly indicates the product (Zoom Events vs. Zoom Sessions) the user is currently using, identifies the user’s available hub(s), and shows information about the product’s event type and capacity. Additionally, the license name and capacity, along with the product name, will be displayed next to the hub name. Previously, users with multiple licenses could not differentiate their product or license capabilities (event type and capacity).
• Increase the limit for uploading attendees in an event
  Hosts can upload larger attendee lists for pre-registration and invitations to their event. The maximum limit for uploading attendees in an event is a 10 MB file limit that can correlate to around 10,000 attendees in an upload. Previously, the maximum upload limit was 1,000 attendees.
• Co-editors can access the content library
  Zoom Events and Zoom Sessions co-editors can view and select resources from the hub's Content Library tab (at the hub level) by default. Co-editors cannot contribute resources to the content library because the content library is at the hub level.

New and enhanced features

• Host features
  • Add custom event capacity messaging for attendees
    Hosts can add custom messaging for their attendees when their event reaches maximum capacity. This will be an optional feature that is available if the host oversells an event. This feature is not needed for paid events or for events where the host does not oversell capacity.
  • Control cancellation notices for invitations
    Hosts can control the cancellation notices that are sent for invitations (not order transactions) including ticket invitations so they can control messaging to different groups if they are removed. When a special-role user is removed from an event, the special-role user will not receive an email or notification about being removed from the event. There will be no more cancellation notices about invitation tickets–users will only receive cancellation notices if their order is canceled.
• Attendee features
  • Support for external SSO sign-in for Zoom Events
    Attendees can sign in to Zoom Events and Zoom Sessions through an external SSO that exists in the Zoom account of their organization without having to create an individual Zoom account.
  • Add recording deeplinks on event details page
    When a session is finished and its recording has been published, the session tile will be clickable to watch the recording with a deeplink. When clicked, users will be directed to the lobby to watch the recording. Previously, attendees used the static text Recording Available.
  • Provide recording in event lobby for Simulive sessions
    Attendees can watch Simulive recordings after a session ends by accessing the recording link in the event lobby.
    Note: Recordings are not recorded. This link directs the attendees to the original recording which was used to create the Simulive session.
• Event setup features
  • Support for sign language interpreters
    Hosts can assign a sign language interpreter in the Sessions tab in the event creation flow. Hosts can select the language that the sign language interpreter will sign. Sign language interpretation information has been added to Zoom Events emails, event details page, and event lobby. This feature enhances the accessibility of Zoom Events.
  • Event Branding web and email terminology use Exhibitor
    The Event Branding tab’s UI and emails align with the new Exhibitor terminology. Instead of using Sponsor, Event Branding will use the Exhibitor term.
  • Updates to the event creation flow UI
    The Event Planning tab has been renamed to the Event Content tab. The Session Experience tab has been updated to the Meeting & Webinar tab.
  • Autosave co-editors in the event creation flow
    The Save and Cancel buttons have been removed, upon adding or removing co-editors. An autosave feature is implemented to save the changes/updates (including editing and deleting co-editors) made to co-editors.
• Hub features
  • Transfer assets between hubs
    When an account admin upgrades/downgrades a Zoom Events or Zoom Sessions license, the wizard for transferring assets will appear, and hub owners will be prompted to choose if they want to transfer assets from their inactive hub. The hub owner can transfer all events, recordings, and content library assets from the inactive hub. Additionally, they can select the hub they are allowed to move assets from and single-select, bulk-select, and select all events, recordings, and content library items. This workflow supports the full transfer of assets at any time (i.e., hub migration, upgrade/downgrade licenses, etc.).
    Note: To transfer assets, the user must either be the hub owner or part of the destination hub.
  • Allow all hub users to duplicate upcoming, draft, and past events
    All hub users can duplicate any upcoming, draft, or past events on their hub that anyone (including themselves) created on their hub. Previously, the hub users could only duplicate the events that they created.
• Expo features
  • Default Expo View setting
    Zoom Events hosts can select the default expo view—spatial or non-spatial view—for attendees who join expo and expo booths. The host can preview the spatial and non-spatial views, and they can also change the default view while expo is live.
• Networking and Chat features
  • Support for deeplinks in web-based chat
    Hosts and special-role users of an event can share deeplinks in the event lobby chat or expo chat to help navigate attendees to a specified location in the event. Attendees can share deeplinks in direct chats.
• Licensing features
  • Upgrade Zoom Events licenses
    Users have the opportunity to upgrade or buy more licenses when they experience capability restraints from their current license. They can view in-product licensing messages from the Zoom web portal, hub seat management, capacity management, and the event creation flow. Once the license upgrade is completed, the hub seats/capacity will be upgraded, the user will have more hub capabilities and can transfer assets, and the metering will be adjusted accordingly.
  • Support for license downgrade
    Users can downgrade their Zoom Events license, according to their needs. They can view the downgrade impact on the pricing and billing page and receive information regarding their hub, collaboration, and events experience.
  • Add license holders as hub hosts without occupying a hub seat
    License holders can be added to other hubs under the same account as the hub host without occupying the hub seats that come with that hub’s license.
  • Change metering to support event transfer between hubs
    Once a hub owner purchases a new hub and moves an event, the metering rule of the event will be changed to the new hub’s rules for the attendees. The number of attendees will consider the current usage. Additionally, the hub owner can use their account admin web portal to determine the event usage and limitations of moving an event.
  • Enhancements for legacy license holders
    Legacy license customers can edit published free events, and sell more ticket numbers than their legacy Zoom Events license’s capacity.
    • For Zoom Events Unlimited licenses, account admins can do the following immediate actions if the license’s hub only has upcoming free events:
      • Assign the upgraded license to the same license holder.
      • Remove the cap of attendee numbers to align with upgraded attendees.
    • For Zoom Events Unlimited licenses, if the license’s hub only has upcoming paid events, account admins can assign the upgraded license to the same license holder, and the ticket cap and the attendee cap will take effect immediately.
    • For Zoom Events Pay Per Attendee licenses, the account admin can create multiple hubs and transfer the published event to the new hub (which will be handled by the upsell tickets).
• Payments & Billing features
  • Allow change to the billing country/currency at the hub level
    The hub owner can change the billing country and currency. The tax information can be updated as long as there is no payout method linked and no paid events have been published. 
• Integration features
  • Enhancements for Marketo
    Marketo users can generate a Custom Object with a single click, send a join link to a program field, and accept all registration fields from Marketo/external form registration.
  • Send ticket-level questions to Pardot
    Field mapping is supported between Zoom Events fields and Pardot fields. Zoom Events allows for unique registration questions per ticket; if a ticket has a unique set of registration questions, the user can send those ticket-level questions independently to Pardot.
• Developer features
  Note: These Developer features will be released on March 27, 2023.
  • List Hub API
    This API allows a licensed admin to receive a list of hubs for their account. Some hub details included are the hub ID, access level, account ID, and the hub's public URL.
  • Zoom Events/CVENT integration
    Zoom Events users can set up CVENT as an external registration page.
  • Session Polls and Interpreters API
    Zoom Events users can retrieve a list of their hubs through API. They can also configure interpreters and polls for a given session through API.
• Zoom Sessions features
  • Enhancement to lobby and Join button before an event starts
    The Join button is persistent on the lobby page, as a permanent fixture, for a single session event. This button will be disabled if the session has not started. Previously, the Join button did not appear on the page until a session began.
  • Updated primary call to action on the Create Event modal
    On the Create Event pop-up window, the primary CTA is Save and Continue.
  • Standardized start date/time format for Zoom Sessions events
    Single-session events have adopted a more standardized date/time format on the event details page. Instead of seeing a countdown (i.e., 11 days or 3 days), Zoom Sessions attendees will see the exact date and time of the sessions (i.e., March 11, 9:00 AM).
  • Display ticket type ID in Zoom Sessions event setup
    The Ticket Type ID field is included in the Zoom Sessions event setup. Hosts can view the ticket type ID, copy the ticket type ID to their clipboard, and use this for their marketing integrations.

Resolved issues

• Minor bug fixes
• Resolved an issue where first name and last name mapping were not sent correctly to the Pardot, Marketo, and Eloqua integrations. Previously, only the Zoom Events display was being sent to the marketing integrations.

Notes:

• The Create recurring sessions in Zoom Sessions feature was removed due to issues with deployment and will be available in another upcoming release. 
• The Change webinars to meetings in Zoom Events feature was rolled back due to a late bug discovery and will be available in another upcoming release. 

February 25, 2023

View the daily release page for links to related support articles.

Changes to existing features

• Reorganization of multi-session event setup
  The multiple sessions event setup experience will align with the new single-session event setup, focusing on discoverability and grouping controls together:
  • Event Configuration: Broad configuration for the entire event.
  • The following event setup sections provide centralized controls on attendee experiences:
    • Event Detail Page
    • Registration & Ticketing
    • Event Experience: Lobby, Expo, In Session Experience, and Moderation
    • Post Event: Event organizers have the ability to modify event surveys and the lobby close date.
• Separate exhibitors from sponsors
  Event organizers can add exhibitors to their events as separate entities from sponsors. A new, dedicated area for editing exhibitors and sponsors facilitates managing profiles outside of Expo Builder. Previously, sponsor profiles were only editable from Expo Builder.
• Sponsors tab renamed to Exhibitors tab
  The Sponsors tab in the event creation flow process has been renamed to the Exhibitors tab to align with the new hierarchy of sponsors being an extension of exhibitors.

New and enhanced features

• Speaker features
  • Speakers can upload files to display in webinars
    Speakers can upload files that will be displayed in webinars. The uploaded files will be available for download by event attendees from the session’s lobby.
• Expo features
  • Additional expo booth types
    Event organizers can add booths for exhibitors and sponsors in expo. Event organizers have the option to create different booth types–event booths, exhibitor booths, and sponsor booths–on the expo floor. This allows event organizers to create expo booths that are versatile and flexible to fit their event needs.
• Licensing features
  • Account-level seat management section added to Zoom Events
    The Seat Management tab has been added to the Zoom Events platform for Zoom Events admins. Admins can view, manage, and assign seat allocations to the hubs under their account.
• Payments & Billing features
  • Improvement to Stripe payout times
    There are several enhancements to improve the Stripe payout times:
    • US and Australia: Payout will occur a maximum of 4 days after the event’s start time
    • All other countries: Payout will occur a maximum of 5 days after the event’s start time
• Zoom Sessions features
  • Support for external SSO sign-in for Zoom Sessions
    Attendees can sign in to Zoom Sessions through an external SSO that exists in the Zoom account of their organization without having to create an individual Zoom account.

Resolved issues

• Minor bug fixes

Note: The Improvements to uploading videos to the Video Gallery feature was removed due to issues with deployment and will be available in another upcoming release. 

February 11, 2023

View the daily release page for links to related support articles.

Changes to existing features

• Update to hub access control
  Hub hosts can now see the Billing Management and Billing Information tabs for hubs they have been added to; they will not be able to edit the information.
• Change to default expiration time of recurring events
  The default expiration of 7 days for recordings of recurring events has been changed to 365 days.
• Email verbiage updated for exhibitors and sponsors
  Emails sent from Zoom Events now address both exhibitors and sponsors as Exhibitors.
• Changes to pre-registrant invitation email
  The pre-registration invitation email sent to pre-registered attendees has been updated to make it more relevant to external integrations by:
  • Removing the host’s name from the subject line; the subject line is now “You are registered for.”
  • Replacing the Pre-registration Ticket email header with the actual ticket they are being assigned

New and enhanced features

• Event setup features
  • Recurring events usage control improvements
    Zoom Events Unlimited plans now include the ability to create recurring events.
  • Customize terminology used in events and emails
    Event organizers can change the following terms visible on the registration page, event pages, and applied to emails:
    • Lobby
    • Session
    • Itinerary
    • Sponsor
    • Speaker
    • Expo
    • Ticket
  • Overlay color and opacity adjustment for image/video background
    Event organizers can adjust the overlay color and the opacity when they configure an image or video background.
  • Color palette templates added
    A new dark template is available in Event Branding. This makes it simple to try different color variations without having to manually define them each time.
  • Support for external survey providers
    External survey providers can now be enabled, and used to conduct surveys at the event and/or session level. Attendees will be redirect to the external survey in a new browser tab. Mixed survey types (external and Zoom) are currently not supported.
  • Customization of email templates
    There is an updated design for the attendee invitation, confirmation, and reminder emails. The event logo and masthead are automatically applied to these emails with a newer simplified design.
  • Add custom text into email templates
    Event organizers can now add supplemental text to attendee registration, confirmation, and reminder emails. The text will be additive to a pre-designated region of the email. No other customizations will be supported.
  • Migration to new event creation UI
    The UI and navigation flow for creating a Zoom Event has been redesigned.
• Ticket management features
  • Ad hoc removal of ticket types
    Hosts can removed any ticket type with zero sales from an event at any time.
  • Ticket sort-order based on creation date
    Hosts can now sort tickets according to when the ticket the date/time the ticket was created. The sort order selected by the host is the sort order by which attendees will see the order of tickets.
  • Event oversell notice
    Overselling is allowed when creating free events, and event organizers will see a notice with a toggle to allow overselling for the event. Controlling overselling number allows event organizers to control their oversell ratio, and their budget/spend amount for an event’s capacity.
• Host features
  • Upload an image or video for event page background
    Event organizers can upload an image or video to be used as the background for their event pages.
• Hub features
  • Transfer of inactive hub assets to active hub
    Any hub that was not selected to be a hub owner’s active hub during migration from the old Zoom Events license to the new Zoom Events Unlimited plan are classified as inactive hubs. All assets on all inactive hubs will be transferred to the hub owner’s new active hub.
  • Recordings in event lobby for Simulive sessions
    A recording link for Simulive sessions is now added to event lobbies, allowing attendees to watch the recordings after the session has ended. Note: Recordings are not recorded. This link directs the attendees to the original recording which was used to create the Simulive session.
• Attendee features
  • Improved navigation experience
    The Events Portal displays all of your previous and upcoming events, and a user’s ticket to an event can also be accessed directly from the list of registered events.
• Speaker role features
  • 1-click join link
    When enabled by the event host, speakers can now join an event in 1-click without needing to create or sign in to a Zoom account.
• Analytics features
  • Analytics for hub-level license
    Usage reports are now provided on a hub level to help hub owners and admins better manage their usage of licenses.
  • Improvements to report-downloading experience
    The steps to obtain reports have been streamlined and made more upfront to download reports. In addition, when data is not available to populate a report, reports can be downloaded with the relevant data tables to provide a preview of what the report will look like.
  • Join metrics for PSTN/SIP and mobile app
    Reports have been added to track the number of users who joined an event from PSTN/SIP devices and from the Zoom mobile app, and the time they spent via those device types in an event.
  • Metrics for registration method
    Reports have been added to track the 3 methods for registering for an event:
    • Self registration
    • Pre-registration by host
    • Other registration methods (bulk and API)
  • Metrics for custom resource link messages
    Reports have been added to track the usage of custom resource links sent by hosts in the lobby chat; custom resource links help to drive attendees to action.
• Expo features
  • Expo and booths can remain open past midnight
    Expo and booths stay open past midnight and remain open for multiple days. In addition, up to 2 expos sessions can be scheduled per day (in one day, an expo can be opened and closed, with the ability to start another one on the same day).
• Network features
  • Applaud systems implemented into profiles
    Users can “applaud” parts of a user profile. In addition, a visual indicator will show how many “applauses” a user/profile/profile section/session receives.
• Integration features
  • Unique join link info sent to Eloqua
    The unique join link sent to each registrant is now sent to Eloqua, making it easier to merge the unique join link to send out with Eloqua emails.
  • Unique join link and ticket info sent to Marketo
    The unique join link sent to each registrant is now sent to Marketo, making it easier to merge the unique join link to send out with Marketo emails.
  • All mapped registration fields sent to Marketo
    All default fields for Zoom Events registration are now automatically sent to Marketo.
  • All registration fields from a Marketo external form accepted
    All mapped Marketo fields from an external form submission are passable to Zoom Events fields, helping to provide full analytics and reporting for registrants that come outside of Zoom Events.
  • All registration fields from a Pardot external form accepted
    All mapped Pardot fields from an external form submission are passable to Zoom Events fields, helping to provide full analytics and reporting for registrants that come outside of Zoom Events.
  • Registrations from Pardot sent to Zoom Events
    Event organizers and marketers can now have event registrants captured via Pardot forms and campaigns automatically sent to Zoom Events.
• Trust and safety features
  • Easier accessibility to Moderation tab and control panel during event
    Event hosts and moderators can directly access the Moderation tab and control panel under the profile dropdown within an event.
  • Incident-management metrics
    A snapshot of an event’s trust and safety health is provided for a quick review in the Incident Management tab, giving moderators and hosts a quick summary of the:
    • Total number of attendees
    • Number of reports submitted within the event
    • Number of 1-1 connections blocked
    • Number of users removed from the event
    • Instances of messages removed
    • Number of content blocked
• Zoom Sessions features
  • Attendees can submit reports to event hosts and moderators from event lobby
    Attendees can submit reports about offensive content to a Zoom Sessions’ event host or moderator, giving them the ability to take action on attendees’ reports during and after the event.
  • Support for external SSO sign in
    If hosts have an external authentication profile configured in their account, they will be able to enable it during event setup; enabling external SSO will automatically convert a public event to a restricted event.
    Note: This feature will be available on February 25, 2023.
  • Enable Fast Join for Zoom Sessions events
    Hosts can enable the feature to register with email to allow both Zoom account holders and non-Zoom account users to register for public events. Registrants with email will receive Fast Join links to join the event in 1 click. Hosts can enable the Fast Join feature to allow users with Zoom accounts to join private events using the same prompt. This feature also eliminates pre-registration for public and private events. Attendees will provide their first and last name when they first join the event (if the host didn’t provide them earlier).
  • Upload and removal of assets on the Event Details page and lobby after a session starts or has ended
    Once a session is underway or has ended, hosts will still be able to upload downloadable material to the event details page and lobby, as well as remove existing materials from these sections.

Resolved issues

• Minor bug fixes

January 18, 2023

View the daily release page for links to related support articles.

Changes to existing features

• Zoom Events licensing migration
  When migrating from the old Zoom Events licensing model to the new licensing model, the license owner is required to migrate one existing hub they own (if applicable) or a new hub will be created for the license owner to own the new Zoom Events Unlimited plan. During the migration process, all assets that were on a hub that had multiple owners will be transferred to and owned by the new single owner to which the hub was migrated.
• Introducing the Zoom Events Unlimited license
  The Zoom Events Unlimited license model is structured to prioritize work between all event organizers assigned to the creation of an event. Each Zoom Events Unlimited license includes 1 hub—owned by the license owner (the hub owner)—and includes the capacity to add up to 4 hub hosts and 3 co-editors—known as organizers—who are on the same account as that hub. Zoom Events Unlimited license holders cannot schedule multiple events for the same date and time and cannot run concurrent live events. An event's capacity is related to the license capacity defined by the hub owner's license.
• Introducing the Zoom Events Pay Per Attendee license
  The Zoom Events Pay Per Attendee license is structured to prioritize total event attendance to an event, at the most affordable price per attendee. This licensing model is ideal for users who plan to hold multiple smaller events throughout the year or launch one or two big events in a year, where when planning for the total number of registrants/attendees is more plausible. Hosts on the Zoom Events Pay Per Attendee license can run multiple concurrent live events if they own an equal number of hubs.

New and enhanced features

• Admin features
  • Assign Zoom Events license to users
    Account owners and admins can transfer a Zoom Events license and all hub data from one active user on the account to another user through User Management on the web portal. This allows account owners or admins to assign a Zoom Events license to users responsible for running events, so the users can manage the event space for their own groups.
  • Manage advanced SAML mapping to designate Zoom Events licenses
    Account owners and admins can use advanced SAML mapping to designate Zoom Events licenses and add-ons based on a value being passed using SAML. This allows account owners and admins to have certain users receive a license during sign-in, while other users will be Basic (non-licensed) users after sign-in. Account owners or admins can assign a Zoom Events or Zoom Sessions license to users responsible for running events, so the users can manage the event space for their own groups.
  • Grace period for events deletion extended
    The grace period for how long a former Zoom Events and Zoom Sessions license holder’s events are retained has been extended from 48 hours (2 days) to 168 hours (7 days).
• Zoom Sessions features
  • Introducing Zoom Sessions
    Zoom Sessions is a new product that allows an event organizer to create a single session event, in the form of a webinar or meeting, from the Zoom Events platform.
  • Zoom Sessions attendee experience
    After event organizers publish a single session (meeting or webinar) event, attendees can access the event lobby and event detail page. Lobby attendees can see the event name, schedule, countdown (if the event hasn’t started), session name, event schedule, session intro, and speaker intro. They can also click to join the session when it is available. Additionally, attendees can view session recordings from the lobby once the recordings are made available.
  • Assign Zoom Sessions licenses to users
    Account owners and admins can transfer a Zoom Sessions license and all hub data from one active user on the account to another user through User Management on the web portal. This allows account owners or admins to assign a Zoom Sessions license to users responsible for running events, so the users can manage the event space for their own groups.
  • Manage advanced SAML mapping to designate Zoom Sessions licenses
    Account owners and admins can use advanced SAML mapping to designate Zoom Sessions licenses and add-ons based on a value being passed using SAML. This allows account owners and admins to have certain users receive a license during sign-in, while other users will be Basic (non-licensed) users after sign-in. Account owners or admins can assign a Zoom Sessions license to users responsible for running events, so the users can manage the event space for their own groups.
  • Analytics support for Zoom Sessions license holders
    Zoom Session license holders will be able to see session-specific metrics for each event. Event hosts can see their Registration & Ticketing, Session Engagement, attendance, and Surveys & Polls data.

Resolved issues

• Minor bug fixes

January 7, 2023

View the daily release page for links to related support articles.

Changes to existing features

• Event branding features available to Zoom Session license holders
  Zoom Session license holders can apply event branding to their events and will see the Event Branding tab when they create and/or edit a Zoom Event.
• Preview of event branding elements available to Zoom Session license holders
  Zoom Session license holders can preview branding changes made to the:
  • Page header and footer
  • Background
  • Primary and secondary text
• Event branding elements applied to Zoom Session license holders registration page and lobby home page
  Zoom Session license holders will have branding elements applied to all event pages, including the registration page, lobby home page, expo, and event emails.
• Event branding elements applied attendee-facing UI elements for events created by Zoom Session license holders
  Events created by Zoom Session license holders will have branding elements applied to attendee-facing UI elements of their events.
• Preview more pages on Event Branding tab
  In the Event Branding tab, event organizers can now see live previews of the branding elements on the following pages:
  • Registration page
  • Home page
  • Sessions page
  • Itinerary page
  • Sponsors page
  • Expo
  • Speakers page
  • Videos page
• Remove Session Lobby Chat and rename lobby chat
  The Session Lobby Chat folder and channels and analytics (related to any session lobby chats) are removed from attendees’ chat. Additionally, Main lobby chat has been renamed to Lobby chat.
• Updates to cloud recording settings
  In the Advanced Options tab, the default setting is enabled for the Allow cloud recording and Include complimentary access to this event’s cloud recording with registration options.

New and enhanced features

• Event setup features
  
  • Modification of registration questions after event has ended
    Hosts can modify existing registration questions or add new ones after an event has ended to aid with viewership of event recordings.
  • Calendar attachments inclusion with confirmation emails 
    When enabled, confirmation emails for:
    • Single session events will include an .ics file attachment and 4 calendar download links: Google, Outlook, Yahoo, and iCal calendars.
    • Multisession events do not include an .ics file attachment, but will include 4 calendar download links: Google, Outlook, Yahoo, and iCal calendars.
  • Modification of geographic restrictions after publication of event
    Hosts can add and modify which countries are restricted from registering for the event after the event is published; changes made after the event is published will not retroactively impact previous registrations.
  • Duplication of single session events
    Hosts can duplicate any single session event—including legacy events. When duplicating legacy events, they will be converted to the new format and all content will be mapped into the new event data configuration.
  • Video settings for panelists
    Account admin and account owners can enable audio and video settings for panelists, which Zoom Events and Zoom Session license holders can then manage in their video settings for webinar sessions.
  • New template for pre-registration emails
    New templates for pre-registration invitation and pre-registration join emails have been added.
  • Event survey support for Zoom Session license
    Zoom Session license holders can apply event-level surveys to their events.
  • Updates to copy
    Copy to the following areas has been updated:
    • Event card
    • Event Detail page
    • Ticketing section
  • Enable Fast Join for events
    Hosts can enable the feature to register with email to allow both Zoom account holders and non-Zoom account users to register for public events. Registrans with email will receive Fast Join links to join the event in 1 click. Hosts can enable the Fast Join feature to allow users with Zoom accounts to join private events using the same prompt.
  • Enable Fast Join for pre-registration
    Hosts can enable the Fast Join feature to eliminate pre-registration for public and private events. Attendees will provide their first and last name when they first join the event, if the host didn’t provide it earlier.
• Hub features
  • Expiration of recordings synced with lobby close-time
    Recordings are now synced with the close-time of the lobby. This helps to ensure that changes made to the lobby time do not affect the availability of recordings.
• Attendee features
  • 1-click join link
    When enabled by the event host, attendees can now join an event in 1 click. When Fast Join is enabled attendees are sent a join link that allows them to join an event without frontend authentication.
  • Find registrant tickets
    After registering with email, registrants can use the “Resend ticket” feature on the event page to find their ticket.
• Speaker role features
  • Speakers can create resource links in webinars
    When speakers are invited to edit their sessions, they can now create, edit, or delete resource links to display in their assigned webinar sessions.
• Chat features
  • Chat settings to limit URL sharing and file uploading
    Account owners and admins can enable or disable features to share URLs and upload file features in Zoom Events chat at the account level.
  • Improvements to scheduling itinerary 
    When a meeting invite is declined by the invitee, the meeting will be removed from the calendar of the inviter.
• Networking features
  • Reactions added to Zoom Events profiles
    Viewers can use the “applaud” and “like” reactions to express approval or liking of certain parts of another user’s profile, such as their interests and education background.
• Integration features
  • Update to Zoom Events mapping data to Marketo
    Event organizers and markets can now use their own Marketo programs and map to a pre-existing program; previously they had to use Zoom generated programs.
  • Store session-level attendance and engagement data in a Marketo custom object
    Event organizers can now write session-level attendance and engagement data to a Marketo custom object, making it easier for lead scoring, segmentation, and personalization.
  • Unique join link and ticket info sent to Marketo
    The unique join link sent to each registrant is now sent to Marketo, making it easier to merge the unique join link to send out with emails.
  • Event organizer and co-editors allowed to see and update integrations UI
    Event organizers and approved co-editors now have access to the same integration configuration UI and see the same settings for events they have access to. Changes made by one user will persist and will be viewable and editable by other enabled users.
  • Pre-mapping of default Zoom Events registration fields to corresponding Pardot fields
    Default Zoom Events registration fields are pre-mapped to corresponding fields in Pardot, eliminating the extra time required used manually map fields.
  • Registrations via Eloqua sent to Zoom Events
    Eloqua can now register campaign members for a Zoom Event; the registrant’s name, email address, and ticket ID are sent to Zoom Events. The integration UI will validate for a user if they added the correct/incorrect ticket ID when configuring the action app to register attendees from an Eloqua campaign.
• Trust and safety features
  • Improvement to reporting user or incident process
    When entering a user's name when reporting someone within an event, the name you have entered will be cross-checked against the attendee list to confirm that a person with that name exists in the event. This will help prevent inaccurate reporting.
  • Implementation of limit to number of emails sent per day
    The total number of emails an account can send in a day has been capped to enhance security and safety on the Zoom Events platform. The new sending limits do not affect users’ existing customization options, such as the custom email templates, sending test emails, changing email notification settings, or sending out certain types of emails automatically.
    • As the account type scales for more users on an account, the account type's daily send limits also scale to compensate for additional emails.
    • If the daily maximum sends more emails than what the limit allows, the Investigation Risk Management (IRM) team will be notified.
• Developer features
  • APIs allowing developers to create and edit events and sessions
    The following event and session APIs have been added:
    • Event APIs
      • Retrieve List of Sessions
      • Retrieve Event Details
      • Create an Event
      • Update Event Details
      • Delete and Event
    • Session APIs
      • Retrieve List of Sessions
      • Retrieve Session Details
      • Create a Session
      • Update a Session
      • Delete a Session
      • Retrieve Join Token
  • Ticket API support for registration questions
    The following ticket API enhancements have been added:
    • Support for Registrant’s Details fields
    • Delete Ticket
    • Retrieve Registration Questions

Resolved issues

• Minor bug fixes

December 17, 2022

View the daily release page for links to related support articles.

Changes to existing features

• Separation of Zoom Events chat and Meeting chat
  Zoom Events chat is now independent of the Meeting chat setting and will continue to operate even if Meeting chat is disabled. Admins may specifically disable Zoom Events chat through the new Zoom Events settings tab in the Zoom web portal. Previously, when admins disabled the Meeting chat feature, Zoom Events chat would also be disabled.
• Zoom Events in-session resources
  Hosts now have a specific resource location to add resource links for attendees to click on within Webinar sessions. Hosts can use this in-session tool to display a notification that directs attendees’ attention to the host’s resource link. Additionally, hosts can invite speakers to edit their session and add their own resource link for their assigned sessions. This feature will not be immediately available, as it is dependent on a backend server update, currently scheduled for December 21, 2022.

Resolved issues

• Minor bug fixes

December 3, 2022

View the daily release page for links to related support articles.

Changes to existing features

• Event lobby added to single session events
  The event lobby is now available for single session events. The lobby will appear as soon as a single session event is published.
• Community Standards renamed to Acceptable Use Guidelines
  The use of Community Standards has been changed to Acceptable Use Guidelines.
• China added to Zoom Events allowed countries list
  Zoom Events has updated its geographic availability to include China. Hosts can create public events (no access restriction) and enable Allow no-account join, allowing users from China to register as a guest for an event. Users from China will receive an event join link in their email inbox and can click to join the event when the event is available for attendees.

New and enhanced features

• Event setup features
  • Event Branding tab General Availability
    By accessing the new Event Branding tab, events can be branded with high-level styling elements. Event organizers can manage the Event Branding configuration area to apply branding to a color palette, event backgrounds, buttons, and text. They can also preview the registration page and lobby home page and apply branding on all major pages in their event. The event colors are applied to all attendee-facing pages.
  • Apply brand styling to expo
    The background color of the expo area can be customized by applying the branding style elements defined in the Brand Center.
  • Preview registration page branding changes
    In Event Branding, Event organizers can now switch between a live preview of the registration page and lobby home page as branding style elements are added and changed.
  • Customization of certain areas of event with branding elements
    Hosts can customize—as well as reset to default—the following elements of the event lobby, session detail page, session list, itinerary page, speaker page, sponsor page, and video-on-demand pages to match the branding style elements by going to the Brand Center:
    • Font and color for the event title
    • Font and color for the session title
    • Brand logo displayed in the lobby
    • Lobby’s background color
  • Apply branding elements defined in event branding to sponsor’s page
    The following event branding style elements can be applied to the sponsor’s page:
    • Page background
    • Primary text
  • Apply branding elements defined in event branding to the People tab
    The following event branding style elements can be applied to the People tab:
    • Page background
    • Primary text
  • Apply branding elements defined in event branding to the Itinerary tab
    The following event branding style elements can be applied to the Itinerary tab in the event lobby:
    • Header styling
    • Page background
    • Filter styling
  • Apply branding elements defined in event branding to the In-session Branding tab
    The following event branding style elements can be applied to the following Name Tag Design section in the In-Branding tab.
  • Duplicate event branding defined in Brand Center
    When an event is duplicated, all the settings set in the Event Branding section will be retained and applied automatically to the duplicated event.
  • Branding-related changes appear in event change history
    Changes made to branding-related components, as well as the user who made the changes, will be shown in the event change history.
  • Apply brand styling to emails sent by Zoom Events
    The background and font colors of emails sent by Zoom Events can be customized by applying the branding style elements defined in the Brand Center.
  • Display Event ID and Ticket ID
    The Event ID is displayed at the bottom of the Basic Information tab for easy viewing and can be copied and pasted to be used to map events through marketing and CRM integrations. Ticket IDs can be copied in ticket management and added directly to external integrations where appropriate tickets can be issued to each attendee.
  • Registrants are required to complete Zoom Events profile
    Hosts can make it mandatory for attendees to complete their Zoom Events profiles—if they haven’t done so already—when they first enter the event lobby.
• Special role features
  
  • Display sessions and task information for special-role users
    Alternative hosts, interpreters, and chat moderators will now see their role(s) and responsibilities for their assigned sessions in the attendee portal. Previously, the only place for special roles to see their sessions and tasks was in their emails or tickets.
  • Event staff chat
    The event staff chat is a space for special role users during an event used for facilitating extra communication or getting help from other special roles, without disrupting the attendees.
• Speaker role features
  • Speakers can upload documents in webinar sessions
    Speakers can upload documents that will be displayed in webinars. The uploaded files will be available event attendees to download from the session’s lobby.
  • Speakers can create resource links in webinars
    When speakers are invited to edit their sessions, they can now create, edit, or delete resource link items to display in their assigned webinar sessions.
  • Display speaker name on session cards
    When a session has assigned speakers, the session information card displays the speakers’ names.
  • Multiple speakers can be featured per session
    Up to 3 speakers can be featured per session.
  • Changes to speaker permissions in meeting sessions
    In the Sessions tab in the event creation flow, the In-session Role column has been changed to Alternative Host—for meeting sessions only—when assigning role permissions to speakers; event organizers can only select or deselect the Alternative Host checkbox. Additionally, for meeting sessions only, the panelist role has been removed as an option.
• Payment & Billing features
  • Enhancements to India geo-blocking and business info alert India in event
    There are several enhancements to include India in the Zoom Events creation flow. The Zoom Events platform notifies event organizers without business information about India regulation requirements and allows them to enter their business information so they can easily complete event setup.
  • Update to payout trigger date
    The ticket registration end date for paid tickets cannot be scheduled beyond the event’s end date. Previously, the ticket registration end date could be scheduled well beyond the event’s end date, which would delay payout for the event until the scheduled ticket registration end date.
  • Modification to corporate-level payment solution
    Zoom account admins and/or account owners who also have a Zoom Events license can modify the existing payment solution(s) at the corporate level. This allows the existing linked payment solution to be updated if the wrong payment solution was used or if an update is needed.
• Analytics features
  • Add Total Event Attendee metrics to Analytics
    In the Analytics Summary tab, the Total Event Attendee metrics will replace the Attendee Unique Visits metric to reflect the true attendance of the event. Additionally, in the Analytics Attendees tab, the Total Event Attendee metric has been added.
  • Resource Link Engagement metrics
    The following metrics for attendee interactions with a webinar resource link item have been added:
    • • Attendee who clicked the resource link
      • Time the resource link was clicked
      • The resource link that was clicked
  • Tooltips added to Analytics Dashboard
    Tooltips have been added to the Summary, Registration & Ticketing, Sessions, Attendees, and Surveys & Polls tabs to help define metrics.
• Meeting/Zoom Webinar integration features
  • Zoom Events settings added to Zoom web portal
    A dedicated Zoom Events tab has been added to the Settings section in the Zoom web portal. This allows the Zoom account admin to set certain Zoom Events settings at both the account and group levels.
• Chat features
  • Code of Conduct notification for chats
    Hosts are provided with a default Code of Conduct which they can edit to tell users about the rules for their chat and community. Hosts can enable the Code of Conduct as a dismissible overlay to appear in lobby chats when a user enters for the first time.
  • Support for adding resource link messages in chat
    Hosts can create custom resource link messages when creating an event to appear in an event’s chat. These links help to drive attendees to action and click on links to take them to external websites to participate in things such as polls, sign-up sheets, and viewing websites.
  • Simultaneous monitoring of all live chats and user-based reports
    A new tab added to the lobby allows event moderators to view and moderate all live chats and user reports.
  • Tabs for event controls and moderation consolidated to a single page
    The controls used for controlling an event and moderating an event have been consolidated into a single page.
  • Record guest join links used two or more times
    Guest links that are used for more than two concurrent joins will be recorded in metrics. In addition, all users who joined the event using the same guest link will be removed from the event.
• Networking features
  • Basic profile available for users without a Zoom Events account
    Users who join an event without a Zoom Events account will be able to use a basic networking profile.
• Expo features
  • Enhancements to user movement on expo floor
    Attendees can click and drag the expo floor map and booth floor map to move around. The attendee avatar follows the users' window view after they click and drag the floor map.
  • Spatial view search
    In the expo spatial view, attendees can use the Search function to find booths or specific elements on the expo floor. Previously, attendees could not use the Search functionality in spatial view and could only search in the non-spatial view.
  • Expo miniature map preview
    Users can use the mini map feature to display a miniature preview of the expo floor with an avatar dot indicator. The mini map allows attendees to click and drag the view box while seeing changes on their screen.
• Integration features
  • Registrations from Marketo sent to Zoom Events
    Event organizers and marketers can now have event registrants captured via Marketo forms and campaigns automatically sent to Zoom Events.
  • Sync complete registration information to Marketo and Pardot
    Event organizers can now sync the registration data that was captured after event registration opened but before the integration of Marketo or Pardot.
  • Sync event pre-registration information to Marketo and Pardot
    Registration data collected from pre-registration can now be synced to Marketo and Pardot.
  • Map default Pardot fields
    Event organizers can now map any of the default Pardot fields to sync with the mapped Zoom Events fields.
  • Eloqua integration with Zoom Events
    Zoom Events registrants and attendees can be added to an Eloqua campaign through the Zoom feeder app.
• Trust and safety
  
  • Filter added to moderation dashboard
    A filter has been applied to all category types across the moderation dashboard to make it more user-friendly, and to help moderators take immediate action if there are many reports during an event.

Resolved issues

• Minor bug fixes

Notes:

• The Separation of Zoom Events chat and Meeting chat feature was rolled back due to issues with deployment and will be available in another upcoming release.
• The Zoom Events in-session resources feature was rolled back due to issues with deployment and will be available in another upcoming release.

November 27, 2022

Resolved issues

• Minor bug fixes

Notes:

• The Zoom Events settings added to Zoom web portal feature was rolled back due to issues with deployment and will be available in another upcoming release.
• The Separation of Zoom Events chat and Meeting chat feature was rolled back due to issues with deployment and will be available in another upcoming release.

November 6, 2022

View the daily release page for links to related support articles.

New and enhanced features

• Payments & Billing features
  • Business information required at account level to open events to India
    Business information must be added at the account level to make free events open to India. Users can enter business information at the account level so that hub-level events inherit the account business information to allow free events in India.

Resolved issues

• Minor bug fixes

Notes:

• The Zoom Events settings added to Zoom web portal feature was rolled back due to issues with deployment and will be available in another upcoming release.
• The Separation of Zoom Events chat and Meeting chat feature was rolled back due to issues with deployment and will be available in another upcoming release.

October 22, 2022

Changes to existing features

• Support for Public Switched Telephone Network (PSTN) and Session Initiation Protocol (SIP) in Zoom Events
  Zoom Events now supports PSTN and SIP so that more users can join events from their devices. All events will support PSTN and SIP by default, depending on the license and account setting. When creating events, hosts can disable PSTN and/or SIP. There are 4 possible ways to use PSTN and SIP to join a Zoom Event:
  • Toll dial-in (free to use for all paid Zoom Meetings accounts)
  • Premium toll dial-in
  • Toll-free dial-in
  • Call me
• Join event without a Zoom account
  A Zoom account is no longer needed to join a Zoom Event. Guest users can register and join Zoom Events without the need to create a Zoom account.
  Note: Guest users will not have full parity (e.g., chat and networking are currently not included) with Zoom account users.
• Users without a Zoom account can submit reports to Zoom Trust and Safety
  Users who join a Zoom Event without a Zoom account (guest users) can submit reports to the Trust and Safety team to remove offensive content. Guest users will receive the Trust and Safety form in their personal email, and they can confirm their reports in their personal email.
• Country/Region column removed from Registration table
  The Country/Region column has been removed from the Registrant table displayed in the Registration tab under the Manage section.
• Expiring the summit event type
  After October 25, 2022, hosts will not be able to start existing summit events that are set for a future date.

New and enhanced features

• General features
  • Reduced footer section size
    The size of the footer section of the Zoom Events platform has been reduced to make room for a company’s branding style-elements and colors to be visible.
  • Enhancements to the event moderator roles and permissions
    Each event moderator now has the ability to enable an additional Event alternative host permission that allows them to have alternative host control for the entire event on top of the default chat moderator permission.
• Host features
  • Set reminders to prompt users to join event
    Hosts can enable reminders to prompt attendees—when they are signed into Zoom Events—of their upcoming event. The reminders allow attendees to click the Join button to immediately join their event. Reminders can be sent to:
    • Roles that can start a session (hosts and alternative hosts)
    • Roles that cannot start a session (attendees, speakers, and interpreters)
  • Host and moderator can remove videos
    Hosts and moderators can report and remove any video that they deem inappropriate, without Trust and Safety having to take action. They can also report videos to Zoom. When a video is reported to Zoom, the reporter will receive a confirmation email.
• Event setup features
  • Visible color palette in rich-text editors
    The color palette is now visible to make selecting colors easy wherever rich-text editors are available.
  • In-product messaging announcing new and updated features
    Messages are delivered to event organizers within the product, announcing new and updated features and helping them to stay up-to-date with product changes.
  • Emails tab in the event creation flow
    A new Emails tab has been added under the Manage section when creating an event. From the Emails tab, hosts will be able to see the content of various event-related emails and the registrants who have received those emails, in addition to resending and testing event-related emails.
  • Enhancements to expo non-spatial view
    There are several enhancements to provide a non-spatial view booth customization experience equivalent to the spatial view booth customization. Expo’s non-spatial view now includes customization and configuration options; customized elements apply automatically to the non-spatial view. Customizations or configurations that do not apply to both views (spatial/non-spatial) are clearly called out to hosts. Previously, the non-spatial view had limited configuration options and most customization options only applied to the spatial view.
• Attendee features
  • Report and remove videos
    Attendees can report any video that they deem inappropriate with the same standard Trust and Safety reporting flow for session recordings. They can report videos to Zoom and the event organizer.
• Speaker features
  • Add individual sessions to speaker’s calendar
    The calendar invitations speakers receive will be for the specific session(s) in the events they are assigned to speak at, reducing scheduling confusion and opening up calendar space. Previously, the calendar invitations would block off the entire duration of the event, regardless of how many sessions the speaker was invited to.
  • Improved visibility if event is a meeting or webinar
    The event type—meeting or webinar—is made more visible in the emails, ticket, event lobby, and in the speaker portal to help the speaker better prepare for their session.
  • Control speaker visibility at the event level
    When Hide this Speaker is selected in the Speakers tab, speakers are hidden at the event level and from the event speaker list (from every single session they are added to). Previously, when Hide this Speaker was selected at the session level, speakers would only be hidden from the session list but remain visible in the event speaker list.
• Sponsor features
  • Sponsor representatives listed by order of addition
    Sponsor representatives appear in the order that the hosts added them—when creating the event—when viewing the sponsor representatives list in the event creation flow and the Sponsors tab on the event details page. Previously, the sponsor representatives were not listed in any specific order.
• Chat features
  • Special roles can upload files in public chat
    Speakers (panelist/speaker) and sponsors (sponsor/sponsor representative) can upload files to public chats to share information with attendees. Previously, special roles could not upload files to Zoom Event public (lobby) chat.
• Networking features
  • Schedule video meetings in 1:1 chat
    Users can schedule 30-minute video meetings from the profile cards of users they are connected with, and the chat toolbar during a 1:1 chat with users they are connected with.
  • Initiate 1:1 video calls and chats from connection’s Profile Card
    Users can initiate calls and chats from their connections’ profile cards and 1:1 chats.
  • Differentiate users with special roles in profile cards
    Special role users’ profile cards will display a badge on their profile cards to indicate their special role. The profile card badge automatically works for users based on their ticket type. Only one badge at a time will be displayed, based on the highest priority role. This feature applies to hosts, moderators, speakers, sponsors, exhibitors, and interpreters.
• Analytics features
  • Improvements to visualization of analytics
    Improvements to make it easier to visualize data in each tab under the Analytics section have been made. There are several enhancements to the data visualization and information architecture of charts and tables for Registration & Ticketing, Expo, and Sponsors.
  • Add poll data to the Survey & Polls charts and tables
    In the Survey & Polls tab, summary polling metrics and a new polls table are added. Hosts can now see the average polls response rate across all the polls of the event. The polls table includes poll name/question, session name (which session conducted a poll), poll response rate per poll, and poll results. Hosts can export this aggregated polling data in a CSV report. Additionally, in the analytics Sessions tab, the Event Sessions table now includes average poll response rate per session and ability to download all polls results of the session.
  • Added attendee duration at booth metric
    The amount of time an attendee stays at an expo booth is now included as a metric. The duration is based on when the attendee clicks the Join button to join a booth and when the attendee clicks on the Leave button to leave a booth.
  • Improved data refresh rate of CSV download files
    The refresh rate of CSV download files has been reduced from several hours to several minutes to provide more real-time data.
  • Report file download indicator
    The Zoom Events platform now indicates that a report download is already in progress. This feature introduces a download indicator, which is shown once a report is selected, so users will know that the reports are being prepared. Upon file selection, the download indicator is displayed. This indicator is dismissed once the file is downloaded.
• Hub features
  • Content Library available for all Zoom Events platform uploads
    The host and co-editors with granted permissions to the content library can use the content library across the entire Zoom Events platform. The content library and image crop tool will appear when the host or co-editors upload images or video in Zoom Events. The original image will be saved in the content library, allowing the user to re-crop original image as desired and will eliminate the need to upload images twice to re-crop them. This creates a unified experience across Zoom Events. Previously, the content library was not available across the entire Zoom Event platform.
  • Enhancements to the Content Library crop tool
    When users upload a new photo to the content library, the crop tool will immediately launch to ensure that the photo fits the correct image dimensions; the original image will be saved to the content library, but the cropped image will save only to where it’s being uploaded. Hosts can use the same image from the content library in any of the different upload image options across the Zoom Events platform.
  • Update to event and recording list verbiage
    The Listed column in the Event Listings and Recordings tabs has been renamed to the List on Hub column.
• Ticketing features
  • Option to send calendar reminder without ICS file
    Hosts can control if registrants’ Zoom Events ticket confirmation email will include the ICS file—that registrants use to add the event to their personal calendar—as an attachment. Hosts can enable or disable this feature in Advanced Options.
  • Updates to marketing opt-in/opt-out verbiage
    The marketing verbiage has been updated so that hosts can ask external registrants to opt in or opt out of marketing communications upon registration. Hosts can also choose to omit asking external registrants if they want to opt in or opt out of marketing communications.
• Integration features
  • Pardot enhancements
    There are several enhancements to the Pardot integration:
    • Sync attendance data to a Pardot list
    • Map Zoom Events fields to Pardot
    • Capture valuable data from Zoom Events forms and send to Pardot contact fields
  • General availability for Marketo
    Event organizers can automatically create Marketo programs mapped to their Zoom Event and sessions. They can also send registrants and attendance status to Marketo.

Resolved issues

• Minor bug fixes
• Resolved an issue where the expo floor would receive errors when the dates/times were changed by the event organizer.

October 9, 2022

New and enhanced features

• Chat features
  • Expo booth and sponsor group chat
    When users join a booth in expo, they can now communicate in a group chat with other users and sponsors in that booth. Booth or sponsor group chats will not be visible to users unless they join the booth. The booth owner is automatically assigned as the chat admin, and both the booth owner and booth representative(s) are placed in the chat channel.

Resolved issues

• Minor bug fixes

September 18, 2022

Changes to existing features

• Event creation workflow dashboard
  Introduction of a dashboard—in phases—that guides you as you create an event. This first phase introduces a landing page that anyone who can edit an event lands on by default. In addition, a suggested step workflow guide indicating which steps have been completed and which ones have not, an outline of the fields that successful events include, what is required to get registration up and running, and what needs to be done before starting the event. Basic data points showing the number of registrations and tickets sold for the event, and the number of event views.
• Consolidate all event creation flows
  The single-session/series event creation flow is consolidated with the conference creation flow, resulting in one Create Event option. After clicking Create Event, hosts can select their event type: Single Session, Multiple Sessions, or Recurring Series Event. This simplifies and streamlines all creation flows into one event creation process for hosts.
• Expansion of Zoom Events availability
  Free events are now open to accept registrants from India.

New and enhanced features

• General features
  • Auto transfer/unlink events
    Zoom Events supports the migration of company assets from a user to another user. When unlinking a user’s company account, the Zoom account admin is prompted to move the assets from that user account to another user on the organization’s Zoom account. Once the assets are moved, the user is removed from the organization’s Zoom account and a free account will be created and linked to the user. When removing a user account, the Zoom account admin is prompted to move the assets from the user being removed to another user on the organization’s Zoom account. Once the selected assets are moved, the rest of the removed-user’s assets and data are cleared.
• Event setup features
  • Net Promoter Score (NPS) integration
    Net Promoter Surveys are now delivered to hosts as they are interacting with the Zoom Events platform to collect voluntary, anonymous feedback regarding hosts’ experiences with the product.
  • Blank date in the event card
    When creating a new event, the date fields in the event card will be blank so that the host can select their event dates and times. Previously, the event card already had dates filled out, causing an error for hosts.
  • Support for booth and session customization and configuration
    Sponsors and booth owners can use Expo Builder tools to brand, customize, and market their booths in expo. They can also preview the booth with their customizations. Previously, sponsors and booth owners were limited on customization options and branding for their booths.
  • Non-sponsored booths can add a Privacy Policy URL
    Sponsors and non-sponsored (exhibitor) booths now have the option to include the URL to their company’s privacy policy when editing their booth.
• Meeting/Zoom Webinar integration features
  • Auto-complete email addresses
    As the host types in an email address in an email field, the complete email address will appear and can be selected to complete the entry. The auto-completed email address feature only suggests users on the organization's Zoom account, or email addresses that the host has previously entered when adding users as special roles in their Zoom Events. The name associated with the email address will appear for reference.
• Attendee features
  • Improvements to survey visibility
    Hosts can enable new survey-related features designed to promote event and session-level surveys to aid in increasing the response rate to surveys.
  • Enhancements to displayed event interpreters
    There are several enhancements to displaying interpreters on a session tile. A session’s interpreters are listed—along with the language they are responsible for—in the session lobby. In addition, the session tiles now include the full names of the available languages that are interpreted during the session.
• Speaker features
  • New speaker landing page
    There are several enhancements to the speaker landing page. These enhancements are designed to simplify how speakers join events and edit their session details and speaker bio. Task notifications now alert speakers to edit their speaker bio and/or sessions in Zoom Events.
  • Email requirement for speaker roles
    This feature requires a speaker role to include an associated email address to ensure that all of the speaker role users for an event can receive important information and notifications regarding the event.
  • Apply Zoom Events Profile details to speaker bio
    Users invited to be a speaker can apply the information from their Zoom Event Profile to their speaker bio for the session they are speaking at, saving them time and eliminating repetitive work if invited to be a speaker at multiple sessions.
• Networking features
  • Recommended connections during event
    The matching feature provides an easy way for attendees to build their professional and social network by easily browsing through other attendee profiles and recommending other event attendees based on similar interests.
  • Networking directory in the People tab
    The conference lobby Speaker tab will be updated to People tab. In the People tab, attendees can view all event participants in the directory while they participate in a Zoom Event. Attendees may also search, sort, and order participants by priority based on special roles.
  • Enhancements to Networking Profile and profile creation flow
    There are several enhancements to Zoom Events networking to provide a more simplified process to manage and create user profiles. The landing page for Zoom Events users also includes design enhancements that make event navigation and contact management more organized. With these enhancements, users can easily watch past events, view connections’ profiles without leaving a page, include profile customization, and have an aligned and focused view of their events, chats, and connections when scrolling.
• Chat features
  
  • Private group chats
    Users can create private group chats with other users attending the event from anywhere in the event.
  • View Profile Cards of special-role users in chat
    The Profile Cards of special-role users in chat will appear when users hover over their avatar—located at the top of the chat—allowing the user to know more about them.
  • Private lobby chats
    Hosts can now have private lobby chats for select tracks or sessions. Hosts may create private group lobbies for invite-only or paid sessions without announcing these sessions to the public.
  • Sponsors automatically set as moderators of sponsor chat
    Sponsors are automatically set as sponsor moderators of their sponsor chat channel, and they can control the content of their sponsor chats.
  • Tablet support for Zoom Events chat in event and session lobbies
    Zoom Events chat on a web browser is now supported and on parity with chatting in a Zoom Event via the Zoom client.
  • Initiate 1:1 video calls from chat
    Users can initiate video calls from 1:1 chats. They will be directed to the client if a video call is initiated from the browser.
• Analytics features
  • Enhancements to the Survey & Polls charts and tables
    In the Survey & Polls tab, the survey table is updated and a new polls table is added to include more aggregated attendee survey and polling data. The survey table includes single-survey response rates. The polls table includes poll name/question, session name (which session conducted a poll), poll response rate per poll, and poll results. Hosts can export this aggregated attendee survey and polling data in a CSV report. Additionally, in the analytics Sessions tab, the Event Sessions table now includes average poll response rate per polls, number of surveys taken, and an option to download the session survey (and its responses).
  • Engagement data added to Attendee Report
    Additional columns for Session Attendance and Event Attendance Detail reports to provide additional in-meeting engagement data for the session attendance report provided to hosts.
  • Session PDF download data added to Session Detail table and Attendance files
    Hosts and users with access to the Analytics tab can see how many times PDFs in a session are downloaded in the session table, in addition to seeing who downloaded the PDFs in the attendee files.
  • Improved data refresh rate for CSV files
    The refresh rate of data sources and reports has been updated, giving hosts—at the time of download—access to a variety of CSV files that contain near real-time information for registration, attendance, and engagement.
  • Additional tracking added to attendance reports
    Two new columns—Source of Registration and Unique Identifier—have been added to the Registration Report, Event Attendance Details, and Session Attendance reports to provide additional tracking information. Source of Registration data comes from pre-registration guest information or public registration source tracking. Unique Identifier data comes from pre-registration inputs.
  • Enhancements to the Analytics Overview tab
    There are several enhancements to improve the Analytics Overview tab’s landing page. In the Overview tab, additional data has been added to provide more useful information and provide customers with helpful data to guide their decisions regarding their event.
  • Enhancements to Event Session table
    There are several enhancements to improve visibility of the Event Session table. Hosts can now customize and filter session tables for relevant information. The Event Session table is easier for users to find and access the additional information that is available within the table.
• Hub features
  • Manage when to publish session recordings in the lobby
    Hosts can control when they publish and display session recordings to the event lobby by enabling the Published toggle. Previously, the recordings were automatically published in the lobby as soon as they were available; hosts could not control this behavior.
  • Updates to verbiage related to recordings
    The following terms related to recordings have been updated to provide a better understanding of the toggle action:
    • For general recordings: When viewing recordings under the My Recordings section, the Publish column is now the Publish to Event column.
    • For recordings posted to a hub: When viewing the Recordings section under a hub, the List column is now the List on Hub column.
• Ticketing features
  • Status of sent registration and invitation emails
    Event organizers can see the status of registration and invitation emails—process of being sent or already sent—in addition to managing emails that failed to deliver from an event’s Registration tab.
  • First and last-name fields added to pre-registration
    Hosts can enter the first and last name of users they want to pre-register—manually or via a .csv file—for an event.
  • Updates to verbiage related to tickets
    The following terms under the Ticket tab have been updated:
    • The Tickets section is now Ticket Types.
    • The + Add Ticket button is now + Add Ticket Type.
    • When adding a ticket, the Add Ticket title is now Add Ticket Type.
    • When adding a ticket, Ticket Name is now Ticket Type Name.
    • When adding a ticket, Set Ticketing Permissions is now Set Ticket Type Permissions.
• Payment & Billing features
  • Centralized billing control
    Account admins can enable or disable paid events and fundraising at the corporate account level within the Zoom Events platform. Additionally, a payment method and billing address can be selected at the hub level.
  • Support for post-registration payout
    Payout for an event occurs after the post-registration period for a ticket type ends. Previously, payout for an event occurred after the event ended.
  • Payment card Authorization and Capture occurs at the same time
    The card authentication and payment capture will occur at the same time. As a result, paid ticket registration, only using PayPal, will open to registrants 26 days before the event starts. Previously, paid ticket registration (using PayPal) was 28 days before an event began, and the card authentication and payment capture lagged 2 days after each other.
  • Renaming of payment and billing terminology at the hub and account level
    Several payment and billing terms at the hub and account level have new names.
    • Account level
      • The Corporate-level heading is renamed to Organization.
      • Under the Billing Management tab, the Payment Methods tab is renamed to Payout Methods.
      • Under the Billing Management tab, the Billing Address tab is renamed to Billing Information.
    • Hub-level Billing Management tab
      • The Payment Methods tab is renamed to Payout Methods.
      • The Billing Address tab is renamed to Billing Information.

Resolved issues

• Minor bug fixes

August 21, 2022

Changes to existing features

• Event moderators can be assigned additional special roles
  Event moderators can be assigned additional special roles. Users who are already assigned a special role can also be assigned the chat moderator role.
  Note: Event moderators cannot be assigned the interpreter role.
• Host can be assigned as a speaker
  Hosts can now be assigned as a speaker, granting themselves additional functionality, to the sessions at their event.
• Grace period provided before event deletion
  Users’ events are no longer deleted immediately if their Zoom Events license is improperly assigned or expired. Instead, users will now receive email notices and see banner messages in Zoom Events notifying them that they no longer have a Zoom Events license, and users are granted a grace period to reapply for a new license. When a user’s license expires, they will receive email notices and see banner messages in Zoom Events notifying them they no longer have a Zoom Events license.

New and enhanced features

• General features
  
  • Remove image download option from emails
    The image download option has been removed from the Zoom Events emails. Previously, a download button was available for Zoom Events users to download images in Zoom Events emails.
• Event setup features
  • Event discoverability controls moved to the Basic Information tab
    The controls for managing whether an event is private or discoverable by the public has been moved from the Advanced Options tab to the Basic Information tab, allowing the host to select the event’s discoverability at the beginning of the event creation process.
  • Marketing consent update
    Updated verbiage clarifies what it means for hosts to disable the marketing consent checkbox. In addition, hosts can indicate whether they would like to capture marketing consent from attendees or not.
  • Support for 300 non-sponsored booths in expo
    The number of non-sponsored booths during an expo has increased from 200 to 300 booths.
• Attendee features
  • System-readiness testing tool
    Attendees can use a test tool—accessible from the registration detail page or the event lobby (web)—to see if their system (browser, internet speed, etc.) meets the requirements for a Zoom Events experience.
  • Enhancements to attendees’ session-join experience
    Attendees can join a session from their preferred platform without needing to check whether they have signed out from the same session or not. This feature allows attendees to join a session on other platforms by making the join call to action available on the native Zoom client and browser lobby. If attendees confirm that they would like to join the same session on another platform, they will be automatically signed out of their previous platform by Zoom Events.
  • Export Itinerary events to personal calendar
    Attendees can view a message in the lobby, notifying them that they can export the event calendar as an ICS file in the conference lobby Itinerary tab. Attendees can export their event agenda from the lobby Itinerary tab to their personal (external) calendar through an ICS calendar file with all their agenda’s sessions.
    Note: When attendees export events to their personal calendar and subsequently add more sessions to their calendar, their personal calendar will not update with the added sessions.
• Hub features
  
  • Report a recording
    Users can report any recording in Zoom Events to the Trust and Safety team using the Report Recording function which is located under the video’s title and description.
• Ticketing features
  
  • Set custom registration date outside of event date/time
    Hosts can set a custom registration end date and time outside of the event’s date and time; however, this must be set before the event lobby is closed. This allows hosts to keep registration open and sell tickets after an event is over so that people who haven’t attended the event can purchase tickets can view video recordings.
• Integration features
  
  • Enhancement to Zoom Events and Pardot integration
    Zoom Events organizers can sync event-level attendance data to a selected Pardot list in real time. They can also send all registration responses and custom field data from Zoom Events registrants to Pardot.

Resolved issues

• Minor bug fixes
• Resolved an issue where error messages would disappear too quickly.
• Resolved an issue where hosts could not see registration, attendance, and engagement data from the Host Analytics Dashboard in real-time.

July 24, 2022

Changes to existing features

• Publication of event with minimal content
  Only the Basic Information tab needs to be completed to publish an event.
• Invite co-editors throughout event creation
  Hosts can now add or invite co-editors at any step during the event creation process. An Invite Editors button is available in every tab of the event creation flow; hosts can save their added/invited editors when they republish their event. Previously, hosts could only add co-editors in the event creation Basic Info tab and adding co-editors was not part of the republish process.
• Remove "Allow Participants to Unmute themselves" setting for Zoom Events
  The setting, Allow Participants to Unmute themselves, will be deprecated and removed from the platform.

New and enhanced features

• General features
  • Distinguish Zoom Events page names
    The Zoom Events page titles are distinguished when they are indexed on a search engine. Each page’s path will display a unique title so users can easily identify a page.
  • Display interpreters on session cards
    When a session has assigned language interpreters, the session information card displays a Live Interpreters label and the supported languages.
• Host features
  • Hide or display bookmarked session numbers
    Hosts can now choose whether to show or hide the number of users who bookmarked a session in the conference lobby Sessions tab.
  • Hide or display sponsorship tier labels
    Hosts can choose to display or hide sponsorship tier labels from attendee view on the event details page, event lobby Sponsors tab, and the expo non-spatial view.
  • Separate poll edits from event edit submissions
    When a speaker submits session and poll edits, the host can separately review (as well as separately approve or reject) the session edits and the poll edits. The approval process for session edits and poll edits are split into two separate approvals by the host.
  • Control special role access to events
    Hosts can now control attendee permissions for all special roles (except for moderators) by granting all attendee permissions, revoking attendee permissions, or pre-registering special roles for a specific ticket. Previously all special roles had access to all sessions in the event.
  • Manage when to publish session recordings in the lobby
    Hosts can control when they publish and display session recordings to the event lobby by enabling the Published toggle. Previously, the recordings were automatically published in the lobby as soon as they were available; hosts could not control this behavior.
• Event setup features
  • Enhancements to Pre-registration
    There are several enhancements for the pre-registration process for events. Hosts can control whether pre-registered guests will receive a join link or require registration and disable email notifications, and attendees who receive a join link can join the lobby and receive the terms of use. Hosts can also do the following actions:
    • Bulk-upload external tickets and registrations, providing support for customers that register off the Zoom Events platform (other ticketing or manual registration lists)
    • Generate 2 different email templates to attendees
    • Add or delete pre-registered attendees
    • Extract registration or join links from registration management
  • Rich text editing for description fields
    Hosts can personalize their events through branding elements, using a rich text editor for description fields in the event creation flow. The rich text editor allows hosts to edit text for event content (session description, booth description, speaker biography, sponsor description, and so on).
• Attendee features
  • Audio transcription for Zoom Events recordings
    When enabled by hosts, attendees can view post-event session recordings on a fullscreen playback page from the conference event lobby, along with audio transcription. Zoom Events audio transcription includes the following features:
    • Search and jump to a desired location in the transcript
    • View avatars to the left of each speaker name in the transcript
    • Option to play highlights only
  • Highlight audio transcription for recordings
    When watching recordings, yellow highlights will appear on the recording’s progress bar. These highlights will display the same highlights as the audio transcription highlights. When Only play highlights is enabled, the recording player will jump directly to the first highlight (instead of playing from the beginning of the recording) and will continue to play only highlighted sections.
  • Audio transcription auto-scroll
    When attendees jump to a different location in the audio transcript while watching a recording, the Resume Transcript Auto-Scroll button will appear. Attendees can click this button to automatically adjust the audio transcript to sync with the current video playback.
  • Mobile and tablet web support for expo Sponsors tab
    A web-based Sponsors tab experience on mobile web and tablet web is now available for attendees. In the mobile-based Sponsors tab, attendees can view expo sponsor information in portrait or landscape mode.
• Networking features
  • Networking for mobile browser
    Users can view their own profile card and set their networking mode when attending a Zoom Event from their mobile browser, in addition to initiating 1:1 chats and sending connection requests to other users.
• Chat features
  • View active particpants in chat
    Zoom Events users can now easily view and find active participants in their lobby or session chat. This feature is limited to active chat participants only (people who actually sent messages in chat) and to the 100 last active people (maximum).
• Analytics features
  • Enhancements to the Host Analytics Dashboard sorting functionality
    Hosts (and those with access to the Host Analytics Dashboard) can now sort data in each column in the Event Sessions, Event Expo, and Event Sponsors sections in the Host Analytics Dashboard. Data can be sorted in ascending or descending order.
  • Download reports on live session viewers and viewing duration in the Analytics Sessions tab
    Hosts can now see the specific session livestreaming (in lobby) that attendees viewed and the viewing duration from the Event Attendance Detail and Session Attendance CSV reports.
    Note: This feature only applies to new livestreams and recordings. It will not retroactively give data for livestreams and recording from older events.
  • Structure expo analytics data around booth data
    The Host Analytics Dashboard Expo tab now structures all data around booth data instead of sponsor data so that hosts can view and download both non-sponsored and sponsored booth data. The Event Expo CSV will display data for both sponsored and non-sponsored booths. The Expo Attendance by Sponsor CSV file is renamed to Expo Attendance by Booth; the Attendance by Sponsors pop-up window is renamed to Attendance by Booth and will display a list of booths instead of sponsors. Previously, the Expo tab data was structured around sponsors instead of booths, leaving out non-sponsored booth data.
• Ticketing features
  • License usage information and bulk quantity updates to ticket modifications
    In the Tickets tab of the event creation flow, hosts can view their license limits and usage and number of sold tickets. Hosts also have ticket quantity controls and can edit their quantity of tickets for their event. Hosts can make batch changes to the ticket quantity by modifying all ticket quantities and saving them at one time (which validates against licensing rules).
  • Access control for tickets for hosts
    Tracks are removed as a dependency for ticket creation. By default, tickets will have access to all sessions in the event. For multi-session events, hosts can restrict the sessions that each ticket has access to. Hosts can define ticket access before they open registration or update permissions for each ticket for their event.
  • Ticket access for attendees
    When attendees order tickets, they can now view the ticket description. Attendees can only register for a ticket once but will be allowed to register for other tickets in the event; the previous tracks restriction will no longer be applicable. When they register for multiple tickets, they can join sessions included in the tickets.
• Integration features
  • Send event registration and attendance information to Pardot
    Event organizers can send registration field data, registrations, and attendance data to Pardot.

Resolved issues

• Minor bug fixes
• Resolved an issue where a removed attendee could still view an event on their personal calendar or upcoming meetings list after an event host or chat moderator removed them from that event.
• Resolved an issue where hosts couldn’t reference a name entry in registrant management against the attendee email because anonymous behavior was tied to the Zoom account.
• Resolved an issue where the majority of the Host Analytics Dashboard CSV files were refreshed every 4 hours instead of updating closer to the current time (for accurate reporting).

July 10, 2022

New and enhanced features

• Payments & Billing features
  • Centralized billing control
    Account admins can enable or disable paid events and fundraising at the corporate account level within the Zoom Events platform. Additionally, a payment method and billing address can be selected at the hub level.

Resolved Issues

• Minor bug fixes

June 26, 2022

Changes to existing features

• Networking profile and chat integration in expo
  There are several enhancements to integrate the networking profile card and networking chat experiences into expo. Attendees can hover over an avatar to display another particitrongt’s networking profile card. The chat panel aligns with Zoom Events networking chat, which includes a chat list and chat channels. Previously, attendees created expo name tags and only had limited 1:1 expo chats.
• Manage and Analytics sections in event creation flow
  Manage and Analytics sections are added to the conference event creation flow to provide a space for existing event controls, host analytics, and other event management information. Under the Manage section, hosts can control tickets, advanced options, lobby and expo chats, registrant management, event change history, moderation, and integrations in the new sub-tabs. Under the Analytics section, the hosts can access all Host Analytics Dashboard functionalities in the new sub-tabs. Previously, these functionalities lived in the individual event’s dropdown menu.
• Remove Expo Chat data from the Host Analytics Dashboard
  Due to the new Zoom Events chat navigation feature, the existing Expo 1:1 chat will be removed from Zoom Events. Expo Chat data will be removed from the Host Analytics Dashboard and will be included in the overall networking/chat analytics.
• Special role consolidation
  The primary speaker, speaker, alternative host, and panelist special roles will be consolidated into 2 roles: speaker and alternative host. Speakers can join an event as webinar panelists or meeting attendees and will have alternative host access by default. An event host can choose to disable a speaker's alternative host access on a per session basis. Alternative hosts can start a session without being part of the speaker list for the event. Each session is required to have one assigned person with alternative host access.
• In-session speaker access controls
  The host or co-editor can configure a speaker’s access to an event. A host can configure if the speaker will appear on the Session Details page, speaker editing permissions for assigned sessions, and permission to start assigned sessions.

New and enhanced features

• General features
  • Web browser support for Zoom Events
    Attendees, hosts, speakers, and other special roles can now join and experience Zoom Events from a web browser. This new feature includes a web-based Zoom Events experience. Additionally, participants can join expo from the event lobby on a web browser. The web browser support for expo gives users the same experience as they do on the Zoom desktop client. This also includes a web-based Sponsors tab where attendees can view expo sponsor information. Previously, Zoom Events was only available on the desktop client.
    Note: Web-based sessions and web-based expo are only available on desktop web browsers for attendees.
  • Audio transcription for Zoom Events recordings
    Users can now view audio transcription for post-event session recordings on a hub or an event organizer’s My Recordings page. Zoom Events audio transcription includes the following features:
    
    • Search and jump to a desired location in the transcript
    • View avatars to the left of each speaker name in the transcript
      Note: Audio transcription is not available yet for attendee recordings in the event lobby.
  • Refresh the Incidents table
    In the Moderation tab, there is now a Refresh button for the Incidents table. The Refresh button will indicate a new incident report, notifying the host or moderator that they can manually refresh the table for new reports. This functionality allows them to just refresh the table instead of refreshing the entire page. The Incidents table will also display a timestamp of when it was last updated.
• Host features
  • Customizable sponsorship tier labels
    Event organizers can now rename sponsorship tier labels for their event. Zoom Events will provide the default tiers (Platinum, Gold, and Silver) that event organizers can rename as needed. Changes to sponsor tier names will be reflected in the event details page, the Sponsors tab (within the event lobby), and expo (if expo is enabled and only in non-spatial view).
  • Enhancements to registration management
    Hosts can now determine attendees’ tickets by viewing attendee ticket names and registration source in registration management. Hosts can also scroll horizontally to view all information on the registration management interface.
  • Include special-role attendance data in analytic reports and charts
    Hosts (and those with access to the Host Analytics Dashboard) can now view special role registration and attendance data in the Host Analytics Dashboard. Special role tickets and host/co-host attendance can be viewed in all the attendance reports, registration reports, and registration and attendance summaries. Previously, only the chat transcript and lobby attendance report included special role data.
  • Include Q&A and Poll summaries in the Engagement Summary
    The Host Analytics Dashboard (Analytics and Control) now displays high-level engagement summary from event attendees: such as chats (lobby, session, 1:1), survey and poll responses, Q&A interactions, reactions, and Raise Hands.
  • Enhancements to the Host Analytics Dashboard sorting functionality
    Hosts (and those with access to the Host Analytics Dashboard) can now sort data in each column in the Event Sessions, Event Expo, and Event Sponsors sections in the Host Analytics Dashboard. Data can be sorted in ascending or descending order.
  • Access-controlled ticket visibility (before registration)
    Hosts can control the visibility of a ticket option or restrict the availability of tickets. Hosts can set the ticket visibility rule to Public, which allows all attendees to view and register for the event associated with the ticket, or Private, which restricts visibility of the ticket to only the invitation list (invited attendees).
• Event setup features
  • Speaker Portal (speaker landing page)
    Speakers have a landing page that allows them to easily access their assigned sessions. From the speaker landing page, speakers can edit their sessions, view their upcoming events, and view/edit their speaker bio. A Speaker indicator will appear on their assigned upcoming events.
    Note: If a speaker is invited to edit a session, and the event is still in the Draft state, the speaker will see the event as part of the event list on their Upcoming Events page.
  • Session durations for multiple time zones
    When a host creates an event across multiple time zones, the host will be able to create sessions that go beyond 11:59 PM to accommodate for time differences. Previously, hosts could only create sessions that ended at 11:45 PM.
  • Control expo livestream at the session level
    The host, sponsor representatives, sponsors, booth owners, and booth representatives now have the ability to enable or disable livestreaming at the expo booth session level. This feature allows them to start the session and turn on or off expo livestreaming for that meeting or session in their expo space. Previously, hosts controlled expo booth livestreaming from the Host Analytics Dashboard control panel. This feature requires client version 5.11.0 or higher.
• Chat features
  • Web-based chat
    Zoom Events chat can now be accessed outside of the Zoom desktop client and mobile app, allowing for flexibility in developing new Zoom Events-specific chat formats.
  • Mobile web browser support for chat navigation
    Zoom Events users can participate in any chat regardless of where they are in the event. Attendees can easily participate in any chat using the navigation in the Chat panel on a mobile web browser. The mobile web browser provides chat navigation and usage for group and 1:1 chats in Zoom Events.
  • Display special role users at the top of chat lists
    All Zoom Events participants can view active chat users, special roles users, other attendees in chat. Participants can click the total number of users to view a list of all current active chat participants (up to 100). The top 5 users with special roles are displayed at the top of their public chat list first, followed by the most recent active participants. Roles are in priority order:
    1. Host
    2. Moderator
    3. Speaker
    4. Sponsor
    5. Exhibitor
    6. Interpreter
  • Differentiate users with special roles in chat
    In Zoom Events chat, special roles–hosts, speakers, sponsors, and moderators–will be differentiated with a displayed title and different colored text bubbles.
  • Chat load screen
    After users start chat and wait for it to load, a loading screen will appear, letting users know that the chat loading progress is happening. If a loading error occurs, users can click the Try again button.
  • Block/unblock other participants in group chats
    In group chats, attendees can selectively block and unblock other participants in group and expo chats. They can also report messages and users to the event organizer and moderator. The block list is available in the Zoom web portal or Zoom client settings.
• Hub features
  • Change hub "Billing Information" to "Payments & Billing"
    The hub’s Billing Information tab–as well as the tab’s page header–is now renamed to Payments & Billing.
• Meeting/Zoom Webinar integration features
  • Auto-complete emails from the same account
    When a host or a co-editor enters an email address–under the same account—into a field in the event creation flow, the email address will be auto-completed.
  • Speaker can bypass a waiting room when assigned to a session
    A speaker can bypass a meeting waiting room when they are assigned to a session and when Waiting Room is enabled for their meeting session.

Resolved issues

• Minor bug fixes
• Security enhancements
• Resolved an issue where hosts could not reference a name entry in registration management with a corresponding attendee email, due to the anonymous behavior tied to the Zoom account.

May 31, 2022

Changes to existing features

• Zoom Events chat navigation
  Zoom Events users can participate in any chat regardless of where they are in the event. Attendees can easily participate in any chat using the navigation in the Chat panel. Previously, users could only navigate and participate in specific chats, depending on the event areas they were in.

Resolved issues

• Minor bug fixes
• Security enhancements

May 29, 2022

Changes to existing features

• Co-editors can save and republish events on assigned pages
  Co-editors can only save and republish content on pages that were assigned to them. Hosts can then update the entire event accordingly.
• Republish button support for expo
  Hosts and co-editors (with editing permission) can publish or update expo by using the Republish button. This will save and update changes (live) to expo only at the expo level. The Republish button will save and publish updated content, which will be visible to attendees.

New and enhanced features

• General features
  • Include Pre-Registration tickets in Host Analytics Dashboard metrics
    Data from pre-registration tickets is now accounted for in the registration and attendance metrics in Host Analytics Dashboard.
  • Session engagement visualization in Host Analytics Dashboard
    The Host Analytics Dashboard (Analytics and Control) now displays high-level engagement summary from event attendees: such as group chat participation, 1:1 chat participation and survey response.
• Host features
  • Review reported incidents without downloads
    When reviewing reported incidents, hosts and chat moderators can view any attached screenshots in the image viewer window without downloading the image. Previously, hosts had to download screenshots to view them.
  • Add or hide marketing opt-in
    Under Registration Requirements, hosts can choose to display or hide the optional Marketing Opt-In check box at event registration.
  • Host Analytics Dashboard permissions
    Hosts can grant access to the Host Analytics Dashboard to anyone they prefer. Hosts can grant up to 10 users access to event analytics. In addition, Hosts can also delete access and resend access links. Previously, analytics were only accessible to the host who created the event. The person with the access will be able to view and manage Host Analytics Dashboard via the email link that is sent to them.
• Event setup features
  • Enable or disable Q&A controls at the session level
    Hosts can now enable or disable Q&A at the session level. Previously, hosts could only configure Q&A controls at the event level.
• Networking features
  • Introducing: Zoom Events Networking
    Hosts can now allow attendees to discover other participants, make connections, and exchange information with each other all within Zoom Events. Some new features include:
    • People Profiles: Before or during an event, attendees can create a profile with a photo, name, job title, description, and more. They can also set their default networking mode, e.g. Feeling Social or Simply Exploring. Attendees can set their availability, ask others to connect, engage in private, 1:1 chat as well as group chats to make introductions. After an event, these profiles remain and attendees can review their contacts and connections.
    • Networking Directory: Before an event, attendees can explore the Networking Directory within the event page. They can view others’ profiles and ask to connect as well.
    • Discovery Tools: Before, during or after an event, attendees can search the Networking Directory for a specific name or may filter by certain attributes, such as location, to search for others with similar interests. Within the event, attendees can view who else is participating in chat as well as send contact requests.
  • Attendee profile and presence
    Zoom Events attendees can now create and access their profile page to:
    • See their upcoming events
    • See their past events
    • Manage their connections
    • Edit their profile and preferences
  • Networking analytics
    Data related to Zoom Events networking, including profile creation, connections made, is now available in the Host Analytics Dashboard.
• Attendee features
  • Show the number of lobby chat participants
    After 1,000 users join the lobby chat, the total number of participants will be displayed as 1,000+, 2,000+, and so on.
• Payment & Billing features
  • US tax exemptions
    In the United States, taxes will be excluded from ticket purchases for Zoom Events being hosted from a tax-exempt account. Zoom Events hubs will recognize and display the Zoom account’s tax-exempt status.
• Hub features
  
  • Audio transcripts are now available Zoom Events recordings.
  • Simplified Hub creation and publishing process.

Resolved issues

• Minor bug fixes
• Security enhancements

May 21, 2022

Changes to existing features

• Assign both Zoom Events license and Zoom Webinars license with larger capacity to a user
  Users can hold separate licenses for Zoom Events and Zoom Webinars with larger capacity. With the Zoom Events license alone, the user will be able to schedule stand-alone Zoom webinars through the web portal, too. Zoom Events capacity will be limited by the Zoom Events license. The capacity of stand-alone Zoom Webinars scheduled through the web portal will be limited by the larger capacity of the Zoom Webinars license or Zoom Events license. Additionally, admins will receive clear instructions when assigning, removing, and reassigning licenses to users within the account. Previously, users could not be assigned both Zoom Events and Zoom Webinars licenses.

Resolved issues

• Minor bug fixes

May 15, 2022

Changes to existing features

• Session durations for multiple time zones 
  When a host creates an event across multiple time zones, the host will be able to create sessions that go beyond 11:59 PM to accommodate for time differences. Previously, hosts could only create sessions that ended at 11:45 PM.

New and enhanced features

• Attendee features
  • Updated message when a host cancels conference
    When a host cancels a conference with attendees who are in the active lobby, attendees will see a new, updated message that replaces the current wording: “[EventName]'s lobby is closed because this event has been canceled. For more information regarding this action, contact the event organizer.”

Resolved issues

• Minor bug fixes
• Resolved an issue in the Host Analytics Dashboard where the session Q&A metrics downloaded empty data.

May 6, 2022

New and enhanced features

• Meeting/Zoom Webinars integration features
  • Support for shared Zoom Rooms
    Host or co-editors can register a shared Zoom Room (for example, a comtrongy Zoom Room) for event sessions. Additionally, attendee ticket links will also be generated for that shared Zoom Room (for example, listed on the comtrongy Zoom Room’s directory).

May 1, 2022

Changes to existing features

• Enhancements to the Host Analytics Dashboard
  There have been several enhancements to the Host Analytics Dashboard (Analytics and Control) interface to improve organization, create an intuitive design for users, and provide quick access to key event data. Analytics metrics are now organized in 7 main tabs: Overview, Registration & Ticketing, Sessions, Attendees, Expo, Sponsors, and Surveys & Polls. Additionally, new registration summary charts and attendance summary charts have been added to help customers comprehend and discover relevant data and drive actionable insights.
• Deprecate "Allow Participants to Unmute themselves" for Zoom Events
  The Allow Participants to Unmute themselves setting will be deprecated and removed in July 2022.

New and enhanced features

• General features
  • Display pending pre-registration guest list
    Internal and external pre-registrants will display on the Manage Registration page and reflect the relevant status. After pre-registering an external attendee, the pre-registered attendee will now be displayed on the registrant management page. Previously, external pre-registered attendees would not appear on the registrant management page until they accepted their event invitation.
  • Add engagement data and registration questions to attendee report
    The past report title of Session Attendance has been renamed to Event Attendance Details. Additionally, this report will include expanded reporting capabilities such as new columns for the number of tickets per attendee, ticket types, ticket names, and custom registration questions. This report remains to include user-based entries.
  • Enhancements to the registration report
    The previous report title of Registrant Report has been renamed to Registration Report. This report now includes a list of registrations with ticket types, ticket names, registration questions, and all existing fields. This report is updated to include ticket-based entries instead of user-based entries.
  • Increase character limit for Speaker Bios
    The character limit for Speaker Bios has been increased to 2,000 from 1,024.
  • Enhancements to email notifications
    There are several enhancements to the Zoom Events email notifications to ensure that the wording, design, and logic are consistent with the Zoom Events platform. Zoom Events email notifications have been enhanced for clarity.
  • Extended timeline for speakers to join by direct join link
    Hosts can create direct join links for speakers one week before an event starts, allowing speakers to join 1 week before the event. Previously, speakers could only use the direct join link to join the event 1 hour before the event.
• Host features
  • Session-level attendee data
    Hosts can now view and download session attendance data for each individual session. The Session Attendance report includes:
    • Display name, registrant email, marketing opt-in
    • Session attendance, duration spent, number of chat messages
    • Number of tickets, ticket type, ticket name, registration Q&A
  • Add Expo booth visit data to Expo attendance by sponsor
    Hosts and Expo sponsors can now download a report to view who visited their Expo booths. This report will include metrics on attendees who:
    • Visited an Expo booth
    • Clicked on booth info
    • Downloaded any file
    • Attended any booth sessions
• Event setup features
  • Custom session start times
    Hosts can now manually enter a custom start time and duration for their event’s sessions. Previously, when a host set the time and duration for a session, the time was displayed in a dropdown menu which only displayed 15-minute intervals.
  • Set lobby open/close time
    Hosts can now set a specific time for opening and closing the event lobby. Previously, hosts could only select the dates on when the lobby would open and close.
  • Display host’s comtrongy logo on event pages
    Event creators can upload a logo during the event creation process to reflect on all pages of their event and brand their event.
  • Standardize uploaded image sizes
    All uploaded cover images, additional event profile images, in-session branding virtual background and webinar wallpaper images, sponsor images, and the session image in the event creation process will have a minimum resolution of 1920x1080 pixels.
  • Simplify Expo sponsor creation process
    The Sponsor creation process has been simplified with only 4 required fields (including 2 default images in place) to publish an event:
    • Sponsor’s Name
    • Sponsor’s Email for Ticket
    • Sponsor’s Logo (with default image)
    • Sponsor’s images (with default image)
  • Expo setup enhancements
    There are several enhancements to the Expo setup. The number of required Expo fields is reduced and simplified to allow an event to be published. The new Expo feature, Suggestions, provides helpful recommendations that prompt hosts through the Expo setup process and informs hosts of optional fields to complete for an optimal Expo experience. Additionally, there are several enhancements to the Preview functionality to improve accuracy on how the Expo floor and booths appear to attendees.
• Meeting/Zoom Webinars integration features
  • Configure custom livestreaming at the session level
    Custom livestreaming service settings can now be configured for each session in the Sessions tab. Previously, these settings could only be configured within a live session once the event had started.
  • Edit ongoing session polls
    The host, alternative host, co-editors, and speakers (who have been given permission) can now edit and create new polls or quizzes while a session is live/ongoing. The new or updated polls/quizzes will be published and available during the live session.
    Note: Edits made by speakers are still submitted for approval to the host or alternative host before they can be published.
• Attendee features
  • Direct attendees/pre-registered attendees to specific ticket
    When attendees or pre-registered attendees click View Ticket in their event confirmation emails, they will be automatically directed to their specific ticket for that event. Previously, attendees/pre-registered attendees were taken to the general Tickets page.
  • Pre-registration geographic availability
    Geographic availability now applies to Zoom Events pre-registration. Pre-registered attendees will comply with Zoom Events geographic availability.
  • Join Expo booth sessions without live streaming
    Expo attendees can join booth sessions even if sessions are not livestreaming. Previously, attendees were unable to join any Expo sessions without live streaming.
• Hub features
  • Editing permission for hub owners and managers
    Hub owners and hub managers can now edit all events within their hub. Previously, hub owners and hub managers could not edit events within their hub.
• Payment & Billing features
  • Support for partial refunds for single-session/event series
    Zoom Events now has a partial refund functionality for single-session and event series. Event organizers can now accept attendees’ partial refund requests. The event organizer can partially refund attendees in the following scenarios:
    • Event level: Some occurrences of the entire event series can be cancelled and the amount of those occurrences will be partially refunded.
    • Ticket level: Some tickets of the entire order can be cancelled and refunded.
  • Extended list of countries for paid events
    The geographic availability where hosts can create paid events has been extended to additional countries. The country list includes:
    • Belgium
    • Austria
    • Portugal
    • United Arab Emirates (AE)
    • Argentina

Resolved issues

• Minor bug fixes
• Security enhancements
• Resolved an issue where the host or chat moderator refreshed the Moderation tab and were directed to the Analytics tab instead of their current page.
• Resolved an issue where the setting for third-party livestreaming configuration for single-session events was missing in Advanced Options.

April 19, 2022

New and enhanced features

• Webinar Backstage
  Webinar Backstage provides a virtual green room for hosts and panelists to meet privately before, during, and after a webinar.
  Note: Hosts must have a Zoom Events license.

Resolved issues

• Minor bug fixes

April 17, 2022

Changes to existing features

• Enhancements for Expo maximum capacity
  Newly enhanced capacities allow for the following capacities:
  • 100 sponsored booths
  • 200 non-sponsored booths
  • Up to 300 maximum total Expo booths per event
  • 20 maximum sponsor representatives per sponsor
  • 20 maximum booth representatives per booth owner
  • Up to 1,500 concurrent users on the Expo floor
• New Zoom Events minimum client version
  Zoom Events’ basic minimum version is now 5.7.6. Other updated client versions are recommended for both the host and attendee for access to the latest Zoom client features and enhancements.

New and enhanced features

• General features
  • Sponsor representatives available to any sponsorship tier
    The ability to add sponsor representatives is now available for all sponsorship tiers. Previously, only the Platinum sponsorship tier had the functionality to add sponsored representatives.
  • Enhancements to email notifications
    There are several enhancements to the Zoom Events email notifications to ensure that the wording, design, and logic are consistent with the Zoom Events platform. Zoom Events email notifications have been enhanced for clarity.
• Event setup features
  
  • Allow lobby to open to special roles
    Once an event is published, special roles will be able to access the conference lobby. They can access the event lobby before the event’s start time to start practice sessions and view event details.
  • Enhancements to live streaming and recording enablement
    Hosts can now enable live streaming and recording settings after a ticket has been sold for published events that have not taken place yet.
• Meeting/Zoom Webinars integration features
  • Increased maximum number of polls and poll questions
    Zoom Events webinar sessions now allow up to 50 polls, up to 10 questions per basic poll, and up to 50 questions for an advanced poll/quiz. Zoom Events’ advanced polling feature now aligns with the web portal’s advanced polling feature.
• Hub features
  • Hide host mentions on the hub public profile page
    Hub public profile pages no longer display the Hosts tab and the number of hosts associated with that hub. Users in Organizer Mode will still be able to view this number under Hub Users. Hub public profile pages no longer display the number of events on the Events tab.
• Payment and billing features
  • Separate paid event creation from paid ticket creation
    Hosts can now schedule paid events on any date. Only the attendee paid ticket registration is limited by the hub’s payment provider requirements:
    • PayPal: 29 days
    • Stripe (users in the US): 12 months
    • Stripe (users outside of the US): 89 days

      Availability for the paid ticket registration will follow the payment provider’s requirements. Attendees can now view the paid event registration open date and choose to receive an email reminder to return to the paid event page to complete registration once it’s available. Previously, hosts were limited and could not schedule their paid events beyond their hub’s payment provider scheduling requirements.

Resolved issues

• Minor bug fixes
• Security enhancements
• Resolved an issue where a single-session event’s capacity was limited by a Zoom Meetings license rather than a Zoom Events license.
• Resolved an issue in Webinar Backstage where lobby live streaming continued and the session Join button was not grayed out after the host or speaker clicked End webinar for all.
• Resolved issues with outdated Zoom Events emails by changing current email wording, removing unimportant sections, and fixing broken logic for all Zoom Events users.

April 3, 2022

Changes to existing features

• Record locally at the event level
  Recording of conferences (across all sessions) and events can now be recorded locally instead of only to the cloud. The Host must enable the local recording option.
• Enhancements to Attendee Expo tools
  Attendees’ will now have toolbars for the Expo floor and booths, displayed in the bottom left corner of the screen. The Expo floor toolbar will display icons for Settings (includes Preferences and Spatial View), Near Me, Expanded Map, and zoom in/out. The expo booth toolbar will display icons for Settings, Near Me, and Leave Booth. Previously, attendees’ expo tools were located in a horizontal header bar.

New and enhanced features

• General features
  • Support for Invited registrants for free and paid events
    On the Manage Registration page, Hosts can view, search, and filter invited registrants' information and attendance and registration status for free and paid events. Invited registrants’ role will display as Guest, and their status will display as Invited.
  • Support for Expo roles in registrant management
    On the Manage Registration page, Hosts can now view, search by email address, and filter all Expo roles and registration status. Expo registrants' roles will display as Expo, and their status will display as Invited.
  • In-session chat and reactions metrics
    In the Host Analytics Dashboard (Analytics & Control), metrics for in-meeting chats and in-session webinar reactions are now included in the Event Sessions section.
• Host features
  • Support for Pre-registration (Free events, Public Hubs only)
    Hosts can pre-register users from their Zoom account by directly sending them emails with event join links when publishing an event. Pre-registration eliminates the need for Attendees to register before joining a Zoom Event.
  • Control of live-streaming to Lobby for sessions set up as a meeting
    Hosts of sessions set up as meetings can now manually start when the meeting is streamed to the Lobby.
  • Tutorial for first-time event Hosts
    A user tutorial is provided on the My Events page the first time the user signs into Zoom Events. Afterward, a floating reminder at the bottom of the page reminds the user of the available video tutorial. In addition, the user’s default Hub is automatically created the first time they sign in.
  • Replace Host name/email with the event contact’s name/email
    The Host name and Host Profile will not be displayed on Attendees’ ticket details, event details page, or the ticket confirmation page. The event contact’s name and email address will be displayed instead of the Host name and Host Profile link. Previously, the Host name and Host Profile were visible on the Attendee-facing side (ticket confirmation, Hub event list directory page, etc.) and on the event organizer-facing side (event creation and Manage page) in Zoom Events.
  • Download Session Q&A and Poll results from Session Detail Table
    Session Q&A and Poll results can now be accessed from within Zoom Events’ Session detail table.
  • Attendee engagement data added to Attendee reports
    New columns added to Session Attendance Report: Lobby Chat Sent, Survey Taken, Duration (Mins), and Chat Messages Sent (includes both lobby session chats and in-meeting session chats (per session)).
• Event setup features
  • Enable/disable Q&A sub-options at the event level
    In the Advanced Options tab when creating a Conference, you can toggle and select the sub-options under the toggle that controls the Webinar - Q&A.
  • Extend end time of a conference’s last day
    The originally scheduled end time of a published conference’s last day can be extended.
• Meeting/Webinar integration features
  • Support for Zoom Rooms and Zoom Personal Room
    Host, Speakers, and Attendees can attend events from a Zoom Room or a Zoom Personal Room.
  • Conduct polls during an ongoing session
    Fill-in-the-blank, rank order, and quiz poll types can be conducted during an ongoing session.
  • Reactions for Webinar Zoom Events
    Webinar Attendees can use reactions, similar to reactions in meetings. The stream of submitted reactions is displayed in the bottom-right corner of the main webinar window, visible to the Host, panelists, and Attendees. This is disabled by default and can be controlled at the account, group, and user level.
    Note: This feature requires version 5.9.6 or higher to send and see reactions.
  • Webinar In-session Branding
    Hosts can customize the appearance of the in-webinar experience by adding a wallpaper behind the video tiles, setting a common virtual background for all panelists, and providing name tags for each panelist. Event Hosts can set this at the event level and also make changes for individual sessions.
    Note: This requires version 5.10.0 or higher to use and/or view, but does not require this version to join the webinar.
• Attendee features
  • Pre-registration for external Attendees (Free events, Public Hubs only)
    Attendees can receive join links in an email invitation after being pre-registered for an event by the Host when the event is published.
  • Back to the Lobby call to action
    The lobby window on the Zoom client will be brought to the front of a user’s screen when a session ends or will be opened if the lobby window was closed.
• Ticketing features
  • Booth Owner and Booth Representative special-role ticket support
    On the Tickets page in the event creation flow, the Special Role Tickets section will include rows and information for the Expo roles, Booth Owner and Booth Representatives. Additionally, when a special-role user receives an email or consolidated email (for a multi-role account holder) for their Expo role, the Booth Owner and Booth Representative roles will be labeled and displayed with role-specific information in their individual sections.
• Hub features
  • Hide link to a Hub
    On the Hub Settings page, the event organizer can select the Hide this hub option to hide the Hub link in an event’s details page and Hub’s listing page.
  • Pre-publish default Hub with simplified onboarding flow
    When a first-time user signs in to Zoom Events, a default Hub is already created and published for them, allowing them to immediately create events. The first-time user will also experience an onboarding tutorial (and tooltips) that will explain the Hub processes.
  • Anonymous users cannot access on-demand recording library
    Users who are not signed in to their Zoom Events account are required to accept Zoom’s Terms of Service and the Event Participants' Terms of Use (and the Host’s privacy policy, if applicable) to access and view the on-demand recording library.
• Payment & Billing features
  • Decouple paid event creation from paid ticket creation
    Hubs that enabled a payment provider can schedule and publish paid events for future dates beyond the limitations of Stripe and PayPal when paid tickets have not yet been created for the event.

Resolved issues

• Minor bug fixes
• Security enhancements
• Resolved an issue where the Expo and Sponsor maximum capacity were not established, affecting Expo’s performance.

March 13, 2022

Changes to existing features

• Publish, Republish, and Save buttons
  Hosts and Co-Editors (with editing permission) can publish or update event content and save changes without publishing them by using the Publish and Save buttons in the event creation flow. The Publish button will make the event updates go live. The Save button will save the updated content, but the content will not be visible to anyone who visits the event details page or lobby. The Republish button will save and publish updated content, which will be displayed to registrants and Attendees.
• Publish and Save buttons support for Expo
  Hosts and Co-Editors (with editing permission) can publish or update Expo and save changes without publishing them by using the Publish and Save buttons in the Expo creation flow. The Publish button will save and make the Expo updates go live. The Save button will save the updated content, but the content will not be visible to Attendees.
• Default data sharing and custom registration questions and marketing opt-in 
  Hosts can make certain custom registration questions mandatory. Attendees are required to give consent to the Host's privacy policy (if provided) and share registration information with the Host. During the registration process, Attendees will be asked to opt in if they want to receive marketing communications from the Host and Sponsors. Hosts will also be able to provide privacy policies even if they don’t have custom registration questions set up.
  Note: The marketing opt-in will always be optional to Attendees.
• Mandatory data sharing report
  Hosts can make certain custom registration questions mandatory. Attendee contact information and answers to registration questions will always be shared with the Host. Hosts will also receive Attendees’ marketing opt-in preferences by referring to the new Marketing Opt-In column. These changes are applicable in the Registrant Report, Session Attendance, and Expo attendance by Sponsor reports.

New and enhanced features

• General features
  • Conference lobby Speakers tab
    Attendees can easily access information about a Speaker from the Speakers tab in the conference event’s lobby. In the Speakers tab, Attendees can hover over a Speaker’s image to learn more about the Speaker as well as bookmark the Speaker’s sessions, view session details, and view all sessions the Speaker is associated with.
• Host features
  • Expo Builder tutorial
    First-time Hosts now have an in-product tutorial to help them get started with Expo Builder. The in-product tutorial will highlight the set of features and functionalities of the Expo Builder tool.
  • Add multiple privacy policies for custom registration questions
    Hosts can now add up to 3 privacy policies for custom registration questions in the event creation flow.
• Hub features
  • Hub visibility setting
    From the Settings page, Hub Owners and Hub Managers can make their Hub hidden by hiding the Hub link from the event details page and Hub listing view for Attendees.
• Ticketing features
  • Edit ticket details after publishing paid or free events
    After a single-session event/event series or conference event is published, the Host can edit their event’s ticket details for any published event even if it already has registrants. The Quantity, Ticket Name, Description, Registration Starts/Ends fields are editable and will apply to future registration after they are updated. Additionally, Hosts can add to or delete the guest list.

Resolved issues

• Minor bug fixes
• Resolved issues where the design alignment and layout were inconsistent across the event flow creation.
• Resolved issues in Expo to improve the Host experience throughout the Expo setup and configuration process.

March 6, 2022

Changes to existing features

• Host features
  • Session-level and Speaker-level controls
    Hosts can manage individual conference event sessions and Speakers by enabling or disabling advanced settings at the session or Speaker level. The conference event creation workflow now has two new navigation tabs, the Sessions and Speakers tabs, which will replace the Agenda tab.
    • Session-level controls and settings are now located in the Sessions tab of the event.
    • Speaker-level controls and settings are now located in the Speakers tab of the event.
  • Change cloud recording and live streaming settings for live events
    Hosts can update cloud recordings and live streaming settings after a ticket has sold, after an event goes live, and during an event. Previously, Hosts could only set cloud recordings and live streaming settings before the event started.
  • Organizer Mode/Attendee Mode
    Users with a Zoom Events license can switch between Organizer Mode and Attendee Mode. Organizer Mode only includes event creation, event management, Hub management, and the Host profile functionality. Zoom Events-licensed users can switch to Attendee Mode to attend Zoom Events, access their tickets, view favorite events, and discover other Hubs.
• General features
  • Pause and resume Expo
    Event organizers can pause and resume Expo—without having to completely delete Expo from their event—by enabling or disabling Expo from the control panel.
  • Event summary charts and survey results relocated to Analytics & Control
    Event summary charts and survey results are now located on a conference event’s Analytics & Control page. Additionally, survey results are now located in the new Survey tab. Previously, event summary charts and survey results were located on the Manage Registration page.
• Attendee features
  • Attendee Mode
    Attendee Mode only includes Attendee-specific functionalities. Attendees can only access their favorite events, tickets, and Hubs.

New and enhanced features

• General features
  • Distribute target session to ticketing from Direct Join Link for Speakers
    The direct join link for Speakers is automatically connected with a session. When a Host uses a direct join link to invite a Speaker, the Speaker will receive an email with their session details and their event ticket with their session link.
  • Enhancements to edit Speaker bio/session functionalities
    There are several enhancements to improve the experience of editing a Speaker bio and assigned session functionalities so that Speakers can continue to edit their information. Speakers can view details about their edits being rejected by the Host and the Host’s message as well as easily access a link to edit their session or Speaker bio again from their email or the Notification Center.
  • Zoom Events branding for email invitation to edit a session
    When a Speaker is invited to edit their session, their email will display Zoom Events branding.
• Host features
  • Support for Pre-registration (Internal events, private Hubs only)
    Hosts can pre-register users from their Zoom account by directly sending them emails with event join links when publishing a conference. Pre-registration eliminates the need for Attendees to register before joining a Zoom Event.
  • Export Expo Attendance by Sponsor report
    Event organizers now have the ability to provide reports on sponsored booths’ performances by using the Host Analytics Dashboard to export the Expo Attendance by Sponsor CSV report.
  • Export registrant management report
    Hosts can now download a CSV file of registrant metrics from the Manage Registration page, if registrants opt in to share their information.
  • Registration management support for direct join link Speakers
    On the Manage Registration page, Hosts can now view, sort, and filter Speakers who were invited to an event by a direct join link. Hosts can also resend direct-join invitations to these Speakers. The Speakers’ registration status will display as Direct-join.
  • Enhancements to Registrant and Session Attendance reports
    There are several enhancements to improve the experience of specifying registrant attendance metrics at the session, event, and conference lobby level.
  • Host can delete recordings before lobby closes
    The Host can delete conference event recordings before their conference lobby closes. Previously, Hosts could not delete a conference event’s recording before the lobby closed.
• Event setup features
  • Disabled chat notification
    If an account admin has disabled Zoom Chat for the Host creating an event, the Host will receive a disabled chat notification about their web portal chat settings and how it will affect their event. Previously, in the event creation flow, there were no notifications or error messages that informed the Host that they could not enable their event’s chat feature.
  • Display session preview while Speaker is editing
    While a Speaker edits their session, they have the ability to preview their updates on their session details page.
• Attendee features
  • Enhancements to registration flow for free and paid events
    There are several enhancements to make the registration flow for free and paid Zoom Events more efficient. Each registrant will have a streamlined registration flow, which depends on if they are internal/external registrants and if the event has custom questions.
  • Support for Pre-registration (internal-facing events only)
    Pre-registered Attendees will receive an invitation email from the Host with an event join link and can use the email to:
    • Add the event to a calendar
    • View event details
    • Join the event
• Hub features
  • Enhancements to Attendees’ information architecture
    There are several enhancements to improve the Hub experience to provide an organized browsing experience for Attendees. After Attendees (users without Zoom Events license) sign in, they will land on the default Hub event listing page, if specified by the Hub Owner, or on the Tickets page, if no default Hub event listing page is specified.
  • Enhancements to event organizers’ information architecture
    There are several enhancements to improve the Hub experience to provide a more manageable event listing directory for event organizers, Hub Owners, and Hub Managers. After a user with a Zoom Events license signs in, they will use Organizer Mode and land on the Manage page. These users can also switch to Attendee Mode to browse upcoming events.
  • Separate Hub public event listing directory page from event publishing flow
    Hub Owners and Hub Managers can choose to list or unlist created events to their Hub’s public event listing page. Additionally, in the Hub’s Settings page, the event organizer can choose to Auto List Events, which automatically lists all the events created in the Hub on the Attendee-facing event listing directory.
  • Hub Branding video limit change
    The video upload attempt limit is now increased for the Hub Branding page. Hub Owners and Hub Managers can upload up to 100 videos every 30 days. Previously, the Hub Owner and Hub Manager previously could only attempt to upload 2 videos total. The Hub Branding can only host one video at a time.
  • Report Hub button relocation
    The Report Hub button is now located below the content on the Hub branding page. Previously, it was located at the top of the Hub branding page.

Resolved issues

• Minor bug fixes
• Resolved an issue where the content library’s moderation notifications were displayed incorrectly in the Zoom Events platform.
• Resolved an issue where the moderation error message was displayed after users reached the video upload limit.

February 13, 2022

Changes to existing features

• General features
  • Co-Editor support for Expo
    When Hosts add Co-Editors in the conference event creation flow, Hosts can select Expo as one of the options in the permissions dropdown menu. This allows specific Co-Editors the ability to make changes in the Expo tab.
  • Migrate all Expo fields into Expo tab
    All Expo fields are now located in the Expo tab in the conference event creation flow. Event organizers will now complete sponsored and non-sponsored booth setup, configuration, and edits in the Expo tab for their events.
• Hub features
  • New Settings tab for Hub visibility
    Hubs now have a new Settings tab, which includes the Hub visibility setting, landing Hub option, and Hub deletion option. From the Settings tab, the Hub Owner can set one of their Hubs to be the landing Hub for Attendees to browse and discover events instead of using their default Hub’s public listing page.

New and enhanced features

• Host features
  • Landing Hub support
    Hosts can now specify their landing Hub from their Hub’s Settings tab. All Attendees will now be directed to the Host’s landing Hub public event listing page instead of the Host’s default Hub event listing page.
  • ZIP file download option for Full Report
    Hosts can now download a Full Report as a ZIP file, which contains individual Host Analytics Dashboard reports. Previously, the Full Report option could only be downloaded as a single Excel (CSV) file that included all reports from the Host Analytics Dashboard.
• Attendee features
  • Attendee landing Hub support
    When a landing Hub is specified, all Attendees will be directed to the landing Hub’s public event listing page. When no landing Hub is specified, all Attendees will land on the Tickets page instead of the default Hub’s event listing page. Previously, all Attendees were directed to the default Hub’s event listing page when they signed in to Zoom Events.
• Hub features
  • Content library
    When an event organizer uploads an image in the event creation flow, they can choose to upload it to the content library. Hub Owners, Hub Managers, and Hosts can use the content library to manage shared content in each Hub when creating an event.

Resolved issues

• Minor bug fixes
• Security enhancements

January 23, 2022

Changes to existing features

• General features
  • Zoom Events Expo
    The Expo feature allows event organizers to set up a virtual exhibition that connects Attendees and Booth Representatives (Sponsors and exhibitors) to discover more about their products and services.
• Host features
  • Registrant Management
    The registrant management system provides support for Hosts to manage their registrants at the event level. Hosts can view, sort, and filter their events’ special roles and the regular Attendees info and registration status.
    Note: The Export function has been moved from Event Summary to the new Manage Registration page.
• Payment & Billing features
  • Partial refund capabilities
    Hosts and Attendees now have partial refund capability to support the flexibility of canceling events or refunding tickets.

New and enhanced features

• Hub features
  • Recording library
    The event organizer has the option to allow users who missed the event to watch event recordings.
• Event setup features
  • Receive single-notification email for participants with several special roles
    Event participants with multiple special roles will receive only one email that notifies them of changes or updates to the event. Previously, event participants with multiple roles received multiple notifications regarding event changes (one email per role).
• Host features
  • Add livestream and recording metrics to the Session tab
    Metrics for a lobby’s livestreaming and recording unique views are now included in the Session tab of the Host Analytics Dashboard.
  • Enhancements to the event session CSV file
    All event details and event session data are now included in a CSV file download.
  • Email notification for the restricted guest list
    For public events, email notifications can be sent to invited guests, who are uploaded through a CSV file.
  • Enhancements to the Duplicate Event option
    When an event organizer duplicates an event, the event, session, and ticket start date/time will be adjusted automatically to the current date.
• Meeting or Zoom Webinars integration features
  • Event registration source tracking links
    Hosts can now generate a unique event link for each keyword and track the metrics on registrants’ and visitors’ event views through each link.
  • Enhancements to session polls
    If the advanced polls Zoom web portal setting is enabled, Hosts can create more types of poll questions (such as single choice, multiple choice, and so on) and have more advanced poll options.
    Note: Users below version 5.8.3 will not be able to view or participate in advanced polls.

Resolved issues

• Minor bug fixes
• Security enhancements

January 9, 2022

New and enhanced features

• Event Setup
  • Workflow consolidation
    The UI for creating an event has been improved.
  • Allow image resizing for event creation
    Event creators can resize all uploaded images manually to fit into the allocated space (event cover, speaker, images, logos and sponsors).
• Hub
  • Creating Events in a Hub
    The first-time event creation experience has been updated; creating an event now requires publishing your accounts default hub.
  • Hub user list is now searchable
    The list of Hub users is searchable and can be sorted alphabetically.
  • Multiple Recording Files
    If a session has multiple recording files, the longest file will be provided to attendees as the recorded session.
• Speaker
  • Polls tab
    Speakers can add polls to their sessions. These polls are submitted to the Host, who will review and approve/reject them.
  • Direct join link and verification code
    Event organizers can easily copy a formatted message containing the join link and verification code.
• Ticket Management
  • Public event email notifications
    All attendees who are invited to an event via the guest list csv will receive an email notification.
  • First-time event host
    A first-time event host whose account doesn’t have a billing address will be prompted to submit a billing address.
  • Gifted tickets
    Attendees who received gifted tickets will have the option to opt-in to providing contact information.
• Chat
  • Reset chat
    The reset option in the control panel can be used to remove all messages in the lobby chat and individual session chats.
• Analytics
  • Metrics
    Definitions of metrics have been added to the Zoom Events dashboard.

Resolved issues

• Minor bug fixes
• Security enhancements

December 19, 2021

New and enhanced features

• Event Setup
  • Simplified event creation
    The Summit option has been removed from the event creation flow. Summit-style events can still be configured using the conference workflow.
  • Agenda updates via CSV upload
    Zoom Events will honor the changes made to an uploaded CSV and update the changes in the appropriate areas of the Zoom Events agenda.
  • Change History
    Zoom Event hosts can sort and filter the change history by date/time, date range, name of editor and step name.
  • Add ability to enable/disable notifications
    Event creators will be able to enable/disable event notifications for Zoom Events Conferences. Managing notification controls will be included in the advanced options section of the event creation process.
• Speaker
  • Quick join link
    Conference Hosts/Co-Hosts can generate a unique link for speakers to join a Zoom Events session without authentication.
• Attendee Experience
  • Lobby window
    The Lobby window is now labeled with the event name.
  • Join error message
    Error codes have been optimized to provide clear messaging.
• Analytics
  • Enhanced report download
    Zoom Event registrants who opt-out of sharing contact details will not have this information shared and other non-sensitive information will be visible to Hosts in the event summary.
  • Enriched Event and Session data
    Event session data such as attendees, Q&A, polls taken and session time have been added to the event data module.
• Ticket Management
  • Tickets for free events
    Creating tickets for free events has been simplified.
• Payments & Billing
  • Cancel order for single/series event
    Zoom Event Host can cancel an order for single/series events.

Resolved issues

• • Minor bug fixes

December 5, 2021

New and enhanced features

• Event Setup
  • Add ability to enable/disable notifications
    Event creators will be able to enable/disable event notifications for Summit and Conference only. Manage notification controls will be added to the advanced options section of the event creation process.
  • Change custom registration once a ticket is sold
    Event creators will be able to change custom registration questions after at least one ticket has been sold. Once a conference is published, an event creator can add or delete registration questions.
• Speaker
  • Add a default image for speaker
    Event creators will be able to create a generic profile image for the speaker. This image can be replaced with the speaker’s photo at a later time.
  • Who is this speaker
    Speaker images on the speaker tab of a Zoom Event conference have been increased from 64x64p to 160x160p. The name and title font sizes have also been increased to match the new image size.
• Attendee Experience
  • Error message optimization-too early to join
    Zoom Event users will be notified through an optimized message of the specific time that they can join the event.
  • Error message optimization-too late to join
    Zoom Event users will be notified through an optimized message of the specific time that the event has ended.
  • Join and bookmark from session detail view
    Zoom Event users can join or bookmark an event from the session detail view.
  • Optimize itinerary introduction message
    Zoom Event users will receive an introductory message when the itinerary is opened. Zoom Event users can follow the link to open the session page.
• Analytics
  • Align event summary registrant and ticket stats
    The total number of tickets sold equals the total registrants opt in plus the total registrants opt out combined.
• Hub
  • Attendee notification when following a Hub
    Zoom Event attendees will receive an email when they follow a hub.
  • Alphabetical and searchable Hub user list
    Hub Owners/Managers can search for users within their hub.

Resolved issues

• Minor bug fixes and enhancements

November 21, 2021

Changes to existing features

• License capacity for events
  The ticket capacity for any Zoom Event is now determined by the Zoom Events license capacity for all event types: Single session, Summit, and Conference.
• Scheduling paid events
  Hubs that have Stripe enabled as their payment provider and a billing address in the U.S. can schedule and hold paid events up to 12 months after publishing.
• Zoom Events Hub features
  • Show Follow button for anonymous users
    Anonymous users, or those not signed in, can now follow a public Hub.
  • Hide associated Hubs on Host’s public profile page
    The Host’s public profile page will no longer display Hubs with which the Host is associated.
  • Allow Hub Managers to re-permission Hosts/Managers
    Hub Owners/Managers can re-permission Hub Managers to Hub Hosts. Hub Owners can also re-permission Hub Hosts to Hub Managers.
• Zoom Event registration and Zoom desktop client credentials detection
  When registrants with calendars integrated into their Zoom desktop client are signed in to the client with credentials different than their Zoom Event registration credentials, they will see a View Event option. Only users signed in to the Zoom desktop client with the same credentials that are used for Zoom Event registration will see a Join button.

New and enhanced features

• Host Analytics Dashboard
  The Host Analytics Dashboard has been updated to make the existing metrics more organized and intuitive. The data visualization and information for existing and new metrics are clearer to understand and easier to navigate.
• Simplify registration process for free and paid Zoom Events
  Attendees’ registration process for free and paid events is now simplified and consolidated.
• Payments & Billing disclaimer
  A disclaimer has been added to inform Hosts that their linked Stripe account should only be used for sales from events that are directly listed on Zoom Events. Payments made outside of Zoom Events will not be received.
• Refund confirmation
  Hosts will now receive an email confirmation or in-app notification if their refund to Attendees is processed successfully. Previously, Hosts were not notified by email confirmations and in-app notifications for a successful refund.
• Recorded event display options
  Hosts can now select one of two display options for recorded sessions:
  • Speaker + Share view. (Auto-selected by default)
  • Gallery + Share view
• Disable closed captioning
  Hosts can now disable closed captions when live-streaming sessions to the Lobby.
• Lobby messaging
  Updated messaging will display to Attendees when a Lobby has been closed.
• Consolidated ticketing
  Attendees who attend different tracks or participants who have multiple roles will receive only one ticket that lists all tracks/roles rather than multiple tickets.
• Canceling an event
  Hosts can cancel a live event from the Events page resulting in sessions ending immediately and the canceled event being removed from the web portal.

  Additionally, Attendees will see a message that the event was canceled followed by receiving an email notifying them that the event has been canceled and receiving a full refund if the canceled event was a paid event.

• Control panel
  In the Control panel, the Control tab allows the Event Host/Moderator to enable or disable Lobby and Expo chats. A log of all moderation actions taken will be stored in the Control panel.
• Zoom Events chat controls for Moderators
  In addition to the Event Owner, the Moderator role now has the ability to remove messages and users from the ZE Lobby group chats. Previously, only the Event Owner could moderate chats.

Resolved issues

• Minor bug fixes
• Security enhancements

November 7, 2021

Changes to existing features

• Corporate matching for Fundraisers
  Hosts can now configure corporate matching through Pledge for fundraiser events.

New and enhanced features

• Zoom Events Hub features
  • Zoom Events Hub following enhancements
    Users can now follow a Hub, and Hub owners can view the list of followers.
  • Use a custom logo
    Hub owners can replace the Zoom Events logo with a custom logo.
  • Add Hub contact email address
    A contact email address can be added to a Hub.
  • Access event editing options
    Hosts can now access event editing options from the Hub.
• Assign Co-Editors to edit published/live events
  Hosts can now designate co-editors to edit published and live events.
• Sponsor content moderation
  Uploaded content from Sponsors will undergo moderation to ensure compliance with Zoom’s Code of Conduct.
• Third-party closed captioning
  Zoom’s closed captioning API now supports meetings and webinars scheduled in Zoom Events.
• View registrant opt-in information in Event Summary
  In Event Summary, Hosts can now see the number of registrants who opted-in to share information.

Resolved issues

• Minor bug fixes
• Security enhancements

October 24, 2021

New and enhanced features

• Zoom introduces Conference
  New to the Zoom Events platform, Conference allows Zoom Events license holders to host virtual events with concurrent sessions and much more.
• Create Multi-Day Conferences
  You can now spread your event over several days to give your Attendees and Speakers more flexibility and interactivity.
• Create Multi-Track Agendas
  Host concurrent sessions to appeal to audience members' interests. You can assign multiple Speakers to sessions and feature sessions in the Conference Lobby to attract more Attendees.
• Batch Upload Sessions & Speakers
  Speed up event creation by uploading a CSV file with session dates, names, times, descriptions, speakers, and more.
• Include Session Details with Video
  Prepare attendees for a successful event by sharing relevant pre-session information, such as Speaker bios and session-specific videos.
• Add an Event Co-Editor
  Share the workload by assigning a Co-Editor to help add Hosts and Co-Hosts, edit sessions, and more.
• Allow Speakers to Edit their Sessions
  Give Speakers control over their session information by allowing them to set their session start time, date, and duration, as well as select visuals or videos to represent their session. Speakers can now edit their own bios. You can review and approve edits submitted by your Speakers.
• Conference Itinerary
  Help Attendees find and register for sessions by letting them select/search for their topics of interest and filter sessions by tracks, audiences, products, and levels.
• Conference Event Page
  Keep track of all your events with:
  • Conference Lobby
  • Session directory
  • Featured sessions in the Home tab.
• Session Chat
  Create a feeling of community by allowing Attendees to chat with other session Attendees before, during, and after a session.
• Attendee Networking
  Facilitate new relationships and Attendee networking by letting attendees send contact requests.
• Livestream to Lobby
  Stream live sessions into the Conference Lobby to give Attendees a preview of what’s going on before joining.
• Streamlined Attendee Experience
  Attendees can now:
  
  • Bookmark sessions to build their own event itinerary.
  • Join any session directly from the itinerary.
  • Allow Sponsors to gain visibility with three built-in tiers (Platinum, Gold, and Silver); visible to Attendees from the event page.
• Custom Event/Session Surveys
  Get some insight into your event with customizable surveys delivered after each session and after the event concludes.
• Session Recordings
  Your session content can live on after the conference! Recordings are now visible in the Lobby after the event.
• Analytics & Reporting
  Gain insight with Analytics and Reporting to understand attendance, engagement, and revenue.

• Add Sponsors in 3 preset tiers
  Add sponsors in three preset tiers: Platinum, Gold, and Silver. Allow sponsors to submit their own content.

• Edit a summit event
  After publishing a summit, the host can edit sessions and speakers.

Resolved issues

• Minor bug fixes

October 9, 2021

New and enhanced features

• Report page link on Zoom Events Hub public profile page
  Users can now report a Hub to Zoom Trust & Safety.
• Auto-select video recordings with speaker + screen share views
  Recordings are now available in speaker + screen share view (if available) rather than speaker view only.

Resolved issues

• Minor bug fixes

September 5, 2021

Changes to existing features

• Clarified billing link for Attendees under profile picture
  Attendees can now clearly find their billing management page by clicking the Attendee Payments & Billing link under their profile picture. The Attendee billing management page is more visible for Attendees.
• Support for Facebook, LinkedIn, Instagram, and YouTube links
  Under the Social Profile section, users can now add more of their own social media links to the Hub profile.
• Re-linking a Stripe account
  Hosts can either create a new account or relink a previously created Stripe account. After relinking, all existing Stripe transactions (charges, payouts, refunds, transaction details) are resumed.

New and enhanced features

• Singular location for Zoom Events Host Profile
  Previously, users could access the Host Profile link from multiple locations. Now, the Host Profile link can be accessed from a more visible, singular location. When a user clicks their name under their profile picture, it will take them to the Host Profile tab on the Manage page.
• Zoom Events Hub Hosts can archive or unarchive past events
  The Hub Host can choose to archive or unarchive a past event in the event options. The archived events are hidden on the Hub’s public profile page.

Resolved issues

• Minor bug fixes
• Security enhancements

August 22, 2021

New and enhanced features

• Reduced and simplified recording notifications
  “Recording is available” and “Transcript Available” emails will be combined and sent to the Host and Attendees when an event ends. Previously, separate emails were sent to Hosts and Attendees for “Recording is available” and “Transcript Available”.
• Show Summit recording links on Attendees’ past event ticket
  After Attendees finish a Summit event, their event’s recording is displayed on their past event ticket page.
• Increased uploaded video time to 60 seconds
  Hosts can now upload videos with a maximum duration of 60 seconds.

Resolved issues

• Minor bug fixes
• Security enhancements

August 15, 2021

Resolved issues

• Minor bug fixes

August 10, 2021

New and Enhanced Features

• Zoom introduces Zoom Events
  Zoom Events is a versatile, all-in-one platform that allows you to create a variety of engaging virtual experiences for Attendees. With Zoom Events, you can manage your own branded event hubs, customize ticketing and registration, control user access from one dashboard, and allow networking during your Zoom Events. Hosts can easily create multi-session events—which can be free or paid and public or private events. This platform is useful for businesses, organizations, and enterprises—both large and small—to reach out and engage with their Attendees.