Enabling or disabling webinar tracking pixel

Account owners and admins can disable the tracking pixel feature for webinars. This setting is available at the account or group levels. The tracking pixel is used to measure how many users visit the webinar registration page and successfully complete registration. If enabled, users can customize webinar registration to set up the tracking pixel.

Requirements for enabling or disabling webinar tracking pixel

Table of Contents

How to enable or disable webinar tracking pixel

Account

To enable or disable webinar tracking pixel for all users in the account:

  1. Sign in to the Zoom web portal as an admin with the privilege to edit account settings.
  2. In the navigation menu, click Account Management then Account Settings.
  3. Click the Webinar tab.
  4. Under Registrations, click the Tracking Pixel - Webinar toggle to enable or disable it.
  5. If a verification dialog appears, click Enable or Disable to verify the change.
  6. (Optional) To prevent all users in your account from changing this setting, click the lock icon , and then click Lock to confirm the setting.

Group

To enable or disable webinar tracking pixel for a group of users:

  1. Sign in to the Zoom web portal as an admin with the privilege to edit groups.
  2. In the navigation menu, click User Management then Groups.
  3. Click the applicable group name from the list.
  4. Click the Webinar tab.
  5. Under Registrations, click the Tracking Pixel - Webinar toggle to enable or disable it.
  6. If a verification dialog appears, click Enable or Disable to verify the change.
    Note: If the option is grayed out, it has been locked at the account level and needs to be changed at that level.
  7. (Optional) To prevent all users in the group from changing this setting, click the lock icon , and then click Lock to confirm the setting.