PayPal is a simple and powerful way to accept payments online for Zoom Events. You can also link a Stripe account as an alternative online payment platform.
This article covers:
To successfully link a PayPal business account to your Zoom Events hub, you will need to:
When creating a new PayPal business account, you will need to do the following to link your new account successfully; otherwise, you will be taken back to Zoom Events without your accounts linked:
You can create a new PayPal business account and link it to your Zoom Events hub if your hub:
To link a PayPal business account to your Zoom Events hub:
You will receive an email once your PayPal business account is successfully linked to your Zoom Events hub.
Zoom Event hosts can create and schedule paid events on any date.
When you create a paid event and PayPal is the online payment platform linked to your Zoom Events hub, your event's paid ticket registration will not be available for attendees until 26 days from the event publication date. For example, if a paid event begins on July 27, an attendee can only register for the event on July 1.
Payments and billing for hybrid events is available for hosts. Hosts can create paid hybrid events. Tax calculation of hybrid events will be different from virtual events.
Note: Recurring sessions events can only be free events at this time.
Hybrid events payments and billing functions the same as virtual events' payments and billing processes:
The PayPal business account dashboard is where you go to operate and configure your PayPal business account, manage payments and refunds, and respond to disputes. Useful information about your account activity can also be seen at a glance.
After a ticket is purchased with a credit or debit card, the transaction will stay pending for two days before funds are captured. This feature is to safeguard you from having to pay PayPal processing fees if there is a refund/cancellation during this time period.
Note: Once a transaction is captured, you are responsible for paying PayPal the processing fees for the purchase, even if there is a refund. During this two-day period, the transaction is authorized, meaning that the transaction (funds that have been held for the purchase) has been approved by the issuing credit card/bank. The attendee will see the purchase on their credit or debit card account during this two-day processing period.
Refund requests made within 14 days after an event's end date can be approved or rejected from within Zoom Events.
For refund requests that are made 15 days or after an event's end date, you will need to sign in to your PayPal business account to approve or reject the refund request.
Note: PayPal business accounts must be enabled to accept additional currencies. If funds are received in currencies that are not enabled on the account, those funds will immediately go to an unclaimed status.
To accept international payments/currencies, adjustments will need to be made in your PayPal account dashboard. To learn how to make these adjustments, please visit this PayPal support page. You can choose from the following three options:
For more information and detailed instructions, please visit this PayPal support page.
A chargeback is when a credit card holder files a dispute with the issuer of their credit card, asking the card issuer for a refund for a specific charge.
Note: You must respond to a chargeback for the right to reclaim your funds. If you do not respond to a chargeback, you will forfeit your right to reclaim chargeback funds but the customer will receive a refund.
More information on chargebacks can be found at PayPal.
Reports can be viewed as a summary report from the dashboard or downloaded as a CSV file to see itemized transaction data.
For tickets sold to attendees located in the US and Canada, the ticket price charged to attendees will be treated as exclusive of indirect taxes. This means that if tax needs to be collected, the amount will be added to the ticket price and displayed to the purchaser at checkout. Zoom will collect the added tax from the transaction and remit it on your behalf.
For tickets sold to attendees located outside of the US and Canada, the ticket price charged to attendees will be treated as inclusive of indirect taxes. This means that the amounts remitted to you will be reduced, from the ticket price, by any taxes that Zoom is required to collect on the amounts charged to the attendees.
Payout arrives after ticket registration closes, which must close on a date no later than the event’s end date. For example, if an event ends on January 1, then registration must end on January 1, and the payout funds will be released 5 business days after January 1 (January 1 + 5 business days).
Note: Holds with new merchant accounts can take place for multiple reasons, and PayPal may hold the money in the host's pending balance for up to 21 days.
Zoom cares for our customers and wants to provide as much support as possible. However, there are limitations and certain issues, such as delayed funds, that may need to be handled by PayPal. Please contact PayPal to resolve your payment issue.
PayPal charges a processing fee for each successful charge; the charge can differ between countries.
|Accepted payment methods||
Customers pay with their PayPal account (Express Checkout) or with credit/debit card through PayPal (Guest Checkout)
|Fees for US business accounts||
3.49% + $0.49 per transaction*
*Fees subject to change if Host reaches volume to directly negotiate fees. See complete pricing+fees.
PayPal can automatically route your payment for a power total transaction cost if you qualify for Dynamic Micropayments.
Holds with new merchant accounts can take place for multiple reasons. When some sellers receive payments, PayPal may hold the money in their pending balance for up to 21 days.
PayPal's risk engine can place holds (especially on new accounts that have zero processing history) if PayPal does not have everything with the business account confirmed or is asking the business to provide more info regarding what they are selling.
|Number of days in advance paid event registration can be scheduled to start||A paid event can be published on any date. The event's paid ticket registration will open to attendees 26 days before the event's scheduled start date.|
|Customer support FAQ||
New PayPal Customer Host Onboarding Support: firstname.lastname@example.org or via phone at 855-456-1330.
Any merchant that has already processed a payment will need to contact PayPal’s general support.
Help Center: https://www.paypal.com/us/smarthelp/home
Contact Support: https://www.paypal.com/us/smarthelp/contact-us
Phone: 6:00AM PT to 6:00PM PT Monday-Sunday
You can unlink your PayPal business account in your Zoom Events hub if your account does not have an active:
All three conditions must be met to unlink your PayPal business account from your Zoom Events hub.
Note: When unlinking, it is recommended that your PayPal account is unlinked from within the Zoom Events platform only. If you unlink your Zoom Events hub directly from your PayPal account in PayPal: