Batch adding/exporting common area phones

Follow this article if you need to add several common area phones at the same time, or export a CSV file of existing common area phones. Alternatively, you can add common area phones one at a time.

Requirements for batch adding/exporting common area phones

• Common area phone added and provisioned if exporting a CSV file
• Pro, Business, or Education account
• Account owner or admin privileges
• Zoom Phone license

How to batch add new common area phones

You can add several common area phones at once as part of the second phase of the provisioning process. If the common area phone doesn't support ZTP, you must complete assisted provisioning after batch adding the phones.

Note: You can only batch add common area phones. You cannot use this feature to update existing common area phones.

1. Sign in to the Zoom web portal.
2. In the navigation menu, click Phone System Management then Users & Rooms.
3. Click the Common Area Phones tab.
4. Click Import at the top of the page.
5. Click CSV Sample to download a sample CSV file and view the required fields.
6. Fill out the fields in the CSV sample.
   Note: Do not delete the first row with the field names.
7. Click Upload CSV and select your completed CSV file to start the batch process.
   Note: If there's an error in one or more fields, the batch process will not complete. You will have these options:
   • Click Details to see a description of fields that were not filled in correctly.
   • (If applicable) Click Ignore Issues and Upload Others to continue the batch process. Any rows in the CSV with errors will not be imported. You won't see this option if all rows have errors.
   • If all rows in the CSV have errors, the batch process will not complete. Click Reupload after you fix the CSV file.
   • Click Close to cancel the batch import process.
8. Click Close if the batch process is successful.

How to batch export existing common area phones

You can batch export a CSV file with details of all common area phones in your account.

Note: You can't export the CSV file, edit the file, then import it to update common area phones. The batch import feature only supports adding new common area phones.

1. Sign in to the Zoom web portal.
2. In the navigation menu, click Phone System Management then Users & Rooms.
3. Click the Common Area Phones tab.
4. Click Export at the top of the page to export a CSV file of existing common area phones.