Admins can show a custom disclaimer when users start or join a meeting or webinar, or sign in to their account through the web portal, desktop client, mobile app, and Zoom Web App. Users must agree to the disclaimer, otherwise, if they click Cancel in the disclaimer, they will not join or start the session, or sign in.

Admins can also play an audio disclaimer for meeting participants connecting through telephone audio. 

Users will be shown disclaimers each time an account owner or admin chooses to update a disclaimer, and then again at the specified frequency.

You can also view a user activity report for disclaimers and customize the recording disclaimer.

This article covers:

• How to enable the disclaimer for meetings
  • Account
  • Group
• How to set up and customize the disclaimer for meetings and webinars
  • Account
  • Group 
• How to enable the disclaimer for sign in
• How to set up and customize the disclaimer for sign in
• How to enable and customize the telephone audio disclaimer

Prerequisites for creating a custom disclaimer for sign-in, meetings and webinars

• Free with Credit Card, Pro, Business, Education, Enterprise, or API Partner Account
• Account owner or admin privileges
• To see the disclaimer for meetings or webinars, users must join or start using the desktop client, mobile app, or Zoom Web App.
• To see the disclaimer, internal users must sign in to the Zoom web portal, desktop client, mobile app, or Zoom Web App.

Telephone audio disclaimer

• Pro, Business, Education, Enterprise, or API Partner Account
• Audio conferencing add-on

How to enable the disclaimer for meetings

Account

1. Sign in to the Zoom web portal as an admin with the privilege to edit account settings.
2. In the navigation panel, click Account Management then Account Settings.
3. Click the Meetings tab.
4. Under In Meeting (Advanced), verify that Show a custom disclaimer when starting or joining a meeting is enabled.
5. If the setting is disabled, click the toggle to enable it. If a verification dialog appears, click Enable to verify the change.
6. (Optional) If you want to make this setting mandatory for all users in your account, click the lock icon, and then click Lock to confirm the setting.

Group

1. Sign in to the Zoom web portal as an admin with the privilege to edit groups.
2. In the navigation panel, click User Management then Groups.
3. Click the applicable group name from the list, then click the Meetings tab.
4. Under In Meeting (Advanced), verify that Show a custom disclaimer when starting or joining a meeting is enabled.
5. If the setting is disabled, click the toggle to enable it. If a verification dialog appears, click Enable to verify the change.
   Note: If the option is grayed out, it has been locked at the account level and needs to be changed at that level.
6. (Optional) If you want to make this setting mandatory for all users in the group, click the lock icon, and then click Lock to confirm the setting.

How to set up and customize the disclaimer for meetings and webinars

Users will be shown disclaimers each time an account owner or admin chooses to update a disclaimer, and then again at the specified frequency.

Account

1. Make sure the disclaimer is enabled for the account.
2. Click Manage Disclaimer.
3. Change these settings:
   • Display For: Specify if the disclaimer is displayed to internal or external users. You must select at least one option.
     
     • Internal participants: Display the disclaimer to internal users that start or join meetings.
     • External participants: Display the disclaimer to external users that join meetings hosted by internal users.
     • Show the same disclaimer to internal and external users?: If you selected both of the above options, you can use one disclaimer for both user types or have separate disclaimers.
   • Frequency: Specify how often the disclaimer is shown. 
     • Every time: Show the disclaimer every time users join or start a meeting, regardless of whether they click Allow or Agree.
     • First time only: Show the disclaimer until they click Allow (desktop client) or Agree (mobile app). If they click Cancel, they will see the same disclaimer the next time they join or start a meeting.
       Notes:
       • This applies to internal and external users depending on the Display For setting.
       • If you enabled the disclaimer for external users and they clicked Allow or Agree, they will not see the disclaimer again the next time they join a meeting hosted by an internal user.
     • Every month, Every quarter, Every 6 months, Every year: After a user accepts the disclaimer, repeat the disclaimer in the specified interval.
   • Languages: If you have translated versions of the disclaimer, select the relevant languages. 
4. Click Next.
5. Enter the title and description of the disclaimer. Click Preview to see how the disclaimer is displayed in the desktop client.
   Note: The disclaimer in the desktop client will always state, This disclaimer was generated by your account admin.
6. Click Save.

Group

1. Make sure the disclaimer is enabled for groups.
2. Click Manage Disclaimer.
3. Change these settings:
   • Display For: Specify if the disclaimer is displayed to internal participants, external participants, or group members. You must select at least one option.
     
     • Internal participants: Display the disclaimer to internal users (outside of the group) that start or join meetings.
     • External participants: Display the disclaimer to external users that join meetings hosted by internal users.
     • Group members:  Enabling this option creates a custom disclaimer only for members of this group. Account members outside this group would see an internal custom disclaimer if created.
     • Show the same disclaimer to internal and external users?: If you selected both the Internal participants and External participants options (or both options and the Group members option), you can use one disclaimer for all user types or have separate disclaimers.
   • Frequency: Specify how often the disclaimer is shown. 
     • Every time: Show the disclaimer every time users join or start a meeting, regardless of whether they click Allow or Agree.
     • First time only: Show the disclaimer until they click Allow (desktop client) or Agree (mobile app). If they click Cancel, they will see the same disclaimer the next time they join or start a meeting.
       Notes:
       • This applies to internal and external users depending on the Display For setting.
       • If you enabled the disclaimer for external users and they clicked Allow or Agree, they will not see the disclaimer again the next time they join a meeting hosted by an internal user.
     • Every month, Every quarter, Every 6 months, Every year: After a user accepts the disclaimer, repeat the disclaimer in the specified interval.
   • Languages: If you have translated versions of the disclaimer, select the relevant languages. 
4. Click Next.
5. Enter the title and description of the disclaimer. Click Preview to see how the disclaimer is displayed in the desktop client.
   Note: The disclaimer in the desktop client will always state, This disclaimer was generated by your account admin.
6. Click Save.

How to enable the disclaimer for sign in

You can also enable a disclaimer that displays when internal users sign in to their Zoom account through the web portal, desktop client, and mobile app. You can only enable this at the account level.

1. Sign in to the Zoom web portal as an admin with the privilege to edit account settings.
2. In the navigation panel, click Advanced then Security.
3. In the Sign-in Methods section, verify that Show disclaimer when users sign in to Zoom is enabled.
4. If the setting is disabled, click the toggle to enable it.

How to set up and customize the disclaimer for sign in

1. Make sure the disclaimer is enabled.
2. Click Manage Disclaimer.
3. Change these settings:
   • Frequency: Specify how often the disclaimer is shown. 
     • Every time: Show the disclaimer every time users sign in to the web portal, regardless of whether they click Agree.
     • First time only: Show the disclaimer until they click Agree. If they click Cancel, they will see the same disclaimer the next time they sign in to the web portal.
     • Every month, Every quarter, Every 6 months, Every year: After a user accepts the disclaimer, repeat the disclaimer in the specified interval.
   • Languages: If you have translated versions of the disclaimer, select the relevant languages. 
4. Click Next.
5. Enter the title and description of the disclaimer. Click Preview to see how the disclaimer is displayed. 
   Note: The disclaimer will always state, This disclaimer was generated by your account admin.
6. Click Save.

How to enable and customize the telephone audio disclaimer

To enable or disable the telephone audio disclaimer for all users in the account:

1. Sign in to the Zoom web portal as an admin with the privilege to edit account settings.
2. In the navigation menu, click Account Management then Account Settings.
3. Click the Audio Conferencing tab.
4. Click the Telephone audio disclaimer toggle to enable or disable it.
5. If a verification dialog displays, click Enable or Disable to verify the change.
6. (Optional) To prevent all users in your account from changing this setting, click the lock icon , and then click Lock to confirm the setting.
7. Click the pencil icon to choose an audio file to be played as the disclaimer. 
   Note: The audio file must be .wav (8k, mono, ULAW or ALAW) and cannot exceed 2 MB. 
8. (Optional) Click Play to hear the audio disclaimer. 
9. (Optional) Click Delete to remove the current audio disclaimer or the pencil icon to select a new audio file to replace the current disclaimer.