Requesting a number port (South America / LATAM)


A number port allows you to move your existing number from one Telecommunications Service Provider to Zoom Phone.

Note:

This article covers:

Prerequisites for requesting a number port

How to request a number port

  1. Download and complete the required Letter of authorization (LOA) from the respective country.
    • See the porting guide if you need help.
    • If you currently have trial/temporary numbers and would like to swap them when the port completes, please complete the Number Swap Sheet. Numbers swapped in will be a like-for-like replacement of the numbers swapped out.
  2. Submit your order Here and make sure to follow the steps below:
    • Please select your request type: Zoom Phone Number Porting
    • Your email address: Make sure the email address is accurate
    • Type of issue: New Number Port
    • Porting Country: Select the desired country to port
      Note: Select NA if the country is not available in the list
    • Porting Number Quantity: (Select the range of quantity of numbers to port)
    • Subject: (Keep it as is)
    • Description: (Please make sure the details below is present for a smooth transaction)
      • Zoom Phone Account Number
      • Additional details and instructions
        • Add a note if the order is for BYOC number port
    • Attachments
      • Completed and hand-signed LOA
      • Recent telephone bill relating to your porting numbers (should be within the last 3 months)
      • Any other requirements applicable to the country of port
  3. Zoom will review and confirm receipt of the request and provide an update as the order progresses.
  4. Zoom will send a request to your service provider to validate the information on the LOA, as the transfer request is also dependent on your service provider.
    Your request will either be approved or rejected:
    • Rejected: If rejected, Zoom will inform you that your porting request was unsuccessful. Rejection can occur due to a variety of reasons. Zoom's porting team will provide you with the cause and how to resolve the rejection (which may require contacting your current carrier to resolve the issue).
      Note: This may add an undetermined amount of time to your porting request.
    • Approved: If accepted, Zoom will inform you that your porting order has been approved with a date for when the number will be transferred to Zoom, and the numbers will be available on or before the day of port for you to manage in the Zoom web portal.

Guidelines

Requirements

Country LOA and guide
Argentina

LOA

See additional requirements.

Brazil

Local LOA

Toll-Free (800) LOA

See additional requirements.

Chile

LOA

Pre-validation form

See additional requirements.

Mexico

LOA

LOA Guide

See additional requirements.

Peru

LOA

See additional requirements.

 

Additional requirements

Argentina

Additional notes:

Brazil

Chile

Mexico

Required documentation - please complete and send only the Spanish Documents:

Additional notes:

Peru