Requesting a number port (South America / LATAM)

A number port allows you to move your existing number from one Telecommunications Service Provider to Zoom Phone.

Notes: Zoom Contact Center porting is available in Brazil and Mexico at this time for only toll-free numbers.

CountryToll-freeLocalProduct
ArgentinaYesYesZoom Phone
BrazilYesYesZoom Phone
Zoom Contact Center
ChileYesYesZoom Phone
MexicoYesYesZoom Phone
Zoom Contact Center
PeruNoYesZoom Phone

This article covers:

Prerequisites for requesting a number port

How to request a number port

  1. Download and complete the required Letter of authorization (LOA) from the respective country.
  2. Submit your order here and make sure to follow the steps below:
  3. Zoom Phone: To port phone numbers to Zoom Phone
  4. Zoom Contact Center: To port phone numbers to Zoom Contact Center (Brazil/Mexico Only)
  5. Zoom Phone Account Number
  6. Additional details and instructions
  7. Zoom will review and confirm receipt of the request and provide an update as the order progresses.
  8. Zoom will send a request to your service provider to validate the information on the LOA, as the transfer request is also dependent on your service provider.
    Your request will either be approved or rejected:

Guidelines

Porting requirements

CountryLOA and guide
Argentina**LOA to be sent once required documents are received (see additional requirements)**

See additional requirements.

BrazilLocal LOA

Toll-Free (800) LOA

Contact Center LOA

See additional requirements.

ChileLOA

Pre-validation form

See additional requirements.

MexicoLOA

LOA Guide

Contact Center LOA

Contact Center LOA Guide

See additional requirements.

PeruLOA

See additional requirements.

Additional requirements

Argentina

Additional notes:

Brazil

Chile

Mexico

Zoom Phone:

Required documentation - please complete and send only the Spanish Documents:

Additional notes:

Zoom Contact Center:

Company Registration:

LOA:

Peru