Count attendees in Zoom Rooms

Zoom Rooms can automatically count the in-room attendees in your Zoom Room and display this information on Dashboard.

When enabling this feature, you will need to confirm that you are complying with local laws and regulations and will provide notice and collect consent if necessary.

This article covers:

Prerequisites for counting attendees

How to enable the Count In-Room Attendees feature

Follow these steps to enable this feature for all Zoom Rooms on your account. You can also enable this for a location, floor, or individual room. Read more about changing settings based on location.

  1. Sign in to the Zoom web portal.
  2. Click Room Management, then Zoom Rooms. 
  3. Click Account Settings.
  4. Click the Meeting tab.
  5. Click the toggle next to Count the number of people in room.
  6. View the terms and click I Understand to agree.
  7. If a verification dialog displays, click Enable

How to view the In-Room Attendee Count

  1. Sign in to the Zoom web portal.
  2. In the navigation panel, click Dashboard.
  3. Click Meetings.
  4. Click Past Meetings.
  5. Click the ID of the meeting you would like to view the in-room attendee count for.
  6. The attendee count will appear next to the room name in the meeting details. If the attendee count is not available, a line will appear next to the attendee icon.

How the attendee count feature temporarily stores information  

Windows and macOS

When using the attendee count feature for Zoom Rooms, the Zoom room computer will store and count images to generate a participant count temporarily. These files are temporarily stored in the following locations:

Windows: %appdata%\ZoomRooms\logs\FaceCount

macOS: ~/Library/Logs/ZoomRooms/faceCount

These files will be removed under the following conditions:

Zoom Rooms Appliances

When using the attendee count feature for Zoom Rooms Appliances, the Zoom Room Appliance will query the Appliance firmware using an API to receive the participant count. The Zoom Rooms software does not create or store images to generate a participant count.

How to do a Real-time People Count

For real-time people counting in Zoom Rooms, the hardware listed below is required.  This real-time functionality is currently not processed inside of Zoom Rooms software and is instead provided on hardware from these manufacturers.

Note: Support for Real-Time People Count requires Zoom Rooms version 5.5.0+ for all platforms.

Real-Time People Count on the Zoom Dashboard

ManufacturerModel
HuddlyHuddly IQ, firmware version 1.4.12 or later, L1 + USB Adapter
NeatAll Models
PolyPoly Studio E70, EE Cube USB or Studio USB
AVerVB130, CAM130, VC520 Pro2, CAM520 Pro2
LogitechAll Models
JabraPanaCast 50
LenovoThinkSmart One, Thinksmart Bar 180

Real-Time People Count on the Zoom Rooms Scheduling Display

ManufacturerModel
HuddlyHuddly IQ, firmware version 1.4.12 or later,  L1 + USB Adapter
NeatAll Models
PolyPoly Studio E70, EE Cube USB or Studio USB
AVer

VB130, CAM130, VC520 Pro2, CAM520 Pro2

Logitech

All Certified Appliance Models

Jabra

PanaCast 50

Lenovo

ThinkSmart One