Changing your account's currency

Eligible customers without a dedicated Account Executive can change their account currency in the Zoom billing portal. You are allowed to switch your account currency one time. All currency change requests are final and cannot be reversed once submitted or revised by your Account Executive.

Requirements for changing currency online

Note: Currency change into Indian Rupee for plans over 5000INR are not supported at this time.

Table of Contents

How to change your Zoom account currency

If you meet the eligibility requirements to change your account currency, you will be able to initiate a currency change request in the Zoom billing portal. When you change it, you also agree to pay any outstanding invoices that may result from your account prior to your currency switch.

To change your account currency, follow the steps below depending on where your billing portal is located in the left navigation menu of the Zoom web portal. Not sure how to identify where your billing portal is located? Learn how to locate your billing settings.

Billing portal under Plans and Billing
  1. Sign in to the Zoom web portal.
  2. In the navigation menu, click Plans and Billing then Billing Management.
  3. Next to your account’s current currency, click the drop-down arrow icon  to select the currency your account is eligible for.
  4. A pop-up dialog will appear asking if you’d like to switch your account into that new currency.
    Note: If you don’t see a drop-down next to the current currency, your account isn’t eligible for a currency change.
  5. Review the note for changing currency, then click Yes.
  6. In the Review your new plan pop-up dialog, review your plan with the new currency, then click Confirm.
    You will be directed to the payment page.
  7. In the Payment Method section, enter your payment details, then click Continue.
  8. On the order review page, review your charges in the new currency and any other charges.
  9. At the bottom of the page, select the check box to agree with the changes, then click Proceed.
    A pop-up dialog will appear, asking you if you are sure of this change.
    Note: Once you submit the currency change, you cannot cancel or revert back to your previous currency. The change is final.
  10. Click Yes to proceed.
    A confirmation screen will appear and you will receive a confirmation email. Your account should be updated to reflect your new currency within several minutes of submitting your currency change request.

After you successfully change your account’s currency, wait 24 hours before making any changes to your current plan. You will be charged for your plan in the new currency and are subject to new pricing and terms in the requested currency. Any coupons or discounts will not be carried over to your new plan. Any balances from your previous plan will be refunded directly to your original payment method.

Billing portal under Account Management
  1. Sign in to the Zoom web portal.
  2. In the navigation menu, click Account Management then Billing.
  3. Click the Billing Information tab.
  4. Next to your account’s current currency, click the drop-down arrow icon to select the currency your account is eligible for.
  5. A pop-up dialog will appear asking if you’d like to switch your account into that new currency.
    Note: If you don’t see a drop-down next to the current currency, your account isn’t eligible for a currency change.
  6. Review the note for changing currency, then click Yes.
  7. In the Review your new plan pop-up dialog, review your plan with the new currency, then click Confirm.
    You will be directed to the payment page.
  8. In the Payment Method section, enter your payment details, then click Continue.
  9. On the order review page, review your charges in the new currency and any other charges.
  10. At the bottom of the page, select the check box to agree with the changes, then click Proceed.
    A pop-up dialog will appear, asking you if you are sure of this change.
    Note: Once you submit the currency change, you cannot cancel or revert back to your previous currency. The change is final.
  11. Click Yes to proceed.
    A confirmation screen will appear and you will receive a confirmation email. Your account should be updated to reflect your new currency within several minutes of submitting your currency change request.

After you successfully change your account’s currency, wait 24 hours before making any changes to your current plan. You will be charged for your plan in the new currency and are subject to new pricing and terms in the requested currency. Any coupons or discounts will not be carried over to your new plan. Any balances from your previous plan will be refunded directly to your original payment method.