You can access the Across Hubs Recordings page to manage and view recordings across hubs edited by you and other hub members. You can choose to include complimentary access to your Zoom Events' cloud recording with Zoom Events ticket registration which will give registrants the opportunity to watch the event they registered for, even if they didn't attend the event. This is an added benefit you can include with a ticket registration.

Enabling complimentary access to event recordings with ticket registration will:

• Start the recording of the event automatically once the event starts. This ensures that the event is recorded, even if you or an alternative host forgets to start the recording.
  Note: For events that don't include complimentary access to event recordings with ticket registration, you will have to manually start the recording of an event.
• Give all registrants—those who missed the event and those who attended the event—complimentary access to both multiple sessions and single-session events to view the recording.
• The event recordings are available for as long as the event lobby is open.
  Note: Recordings in the lobby are synchronized to expire with the lobby's closing time, even when the lobby's close time is changed from the default closing time.
• Once a Zoom Events attendee has registered for the event, they will be able to view the recording from their Tickets and Event Details pages.

Note: Recordings can be downloaded, edited, deleted, or shared from the Zoom web portal.

The recording will be posted automatically upon completion of the event, eliminating the need for you to manually upload the recording. If multiple files originate from the same recorded session, the longest file will automatically be selected as the recording for that session.

This article covers:

• Recording options
• How to manage recordings
  • Access recordings
  • Search recordings
  • Filter recordings
  • Enable or disable columns
• How to access the recording's hub
• How to upload pre-recorded content
  • Add recording details (metadata)
• How to publish session recordings to the lobby
• How to watch a recording as a host
  
  • Use audio transcriptions
  • Use multi-language voice translation from interpreters
• How to download a session recording
• How to edit a recording as a host
  • Edit a recording from Zoom Events
  • Edit a recording from the Zoom web portal
• How to replace a session recording
  • Replace a session recording from Zoom Events
  • Replace a session recording from the Zoom web portal
• How to delete a recording as a host
• How to view recording analytics

Prerequisites for managing the Across Hubs Recordings page

• Pro, Business, Enterprise, or Education account
• Zoom Events Unlimited license or Zoom Events Pay Per Attendee license

Note: For access to the latest Zoom Events and Webinar features, we strongly recommend hosts to update to the latest version of the Zoom desktop client/mobile application.

Recording options

Registrants will be able to view the recording for the event they registered for only if you included complimentary viewing access with their ticket registration when you created the event.

How to manage recordings

If a host starts recording, then continues to start/stop multiple recordings, the longest recording file will be linked to the session. If a session has multiple recording files, the longest file will be provided to attendees as the recorded session.

Access recordings

To see a list of all of your recordings (along with other hub members' recordings):

1. Sign in to Zoom Events.
2. In the left navigation menu, click the top dropdown arrow  and select Across Hubs.
3. In the left navigation menu, click Recordings.

Search recordings

1. Access Recordings.
2. In the search box, search by a recording’s name or an event name.
   Note: The search is also a fuzzy search, which matches an entered term closely instead of exactly. You can search by a partial name. Additionally, if you enter a few letters of a recording or event name, you can view all results that include those letters.

Filter recordings

1. Access Recordings.
2. To the right of the search box, click the All Recordings dropdown menu to filter by recording status.
   
   • All recordings
   • Live event recordings
   • Uploaded recordings
   • Published
   • Set as featured

Enable or disable columns

You can select the columns and the columns' information that you want to hide or display. You can either use the Columns button and selecting or deselecting column checkboxes.

1. In the top-right corner, click the Columns button .
   A menu will display the column checkboxes you can manage. 
2. To the left of the column you want to show, select the checkbox to enable it.
   When enabled, the column and its information will be displayed.
3. (Optional) To the left of the column you want to hide, deselect the checkbox to disable it.
   When disabled, the column and its information will be hidden.
4. (Optional) Click Select All to select and enable all columns.
   All columns and their information will be displayed.
5. Click Confirm.

How to access the recording's event details page

1. Access the Recordings tab.
2. (Optional) Filter the recordings by event info:
   1. Hover your mouse over Event Info, then click the filter icon .
      A filtering menu will appear.
   2. Select the checkboxes of the events you want to filter.
   3. (Optional) Use the search bar to search for specific events.
   4. (Optional) Click Select All to select all checkboxes.
   5. (Optional) Select Clear All to remove all filters.
3. To the right of a recording that you want to manage, under the Event Info column, click the event name .
   You will be directed to the event details page.

How to access the recording's hub

Hubs that have at least 1 recording available are only displayed.

1. Access the Across Hub's Recordings tab.
2. (Optional) Filter the recordings by the recordings' event hubs:
   1. Hover your mouse over Hub, then click the filter icon .
      A filtering menu will appear.
   2. Select the checkboxes of the hubs you want to filter.
   3. (Optional) Use the search bar to search for specific hubs.
   4. (Optional) Click Select All to select all checkboxes.
   5. (Optional) Select Clear All to remove all filters.
3. To the right of the recording you want to manage, under the Hub column, click the hub name .
   You will be directed to the event's hub Recordings tab.

How to upload pre-recorded content

You can upload pre-recorded content—whether local recordings or the recordings of the events from the same hub—to the Across Hub's Recordings tab to enable a Video On Demand (VOD) or simulive session. The recordings can only be published to the hub listing when they're attached to a published event, and the event type is Simulive or VOD.

Note: The option to upload a video to be used with simulive is available by request only. For additional questions, contact Zoom Support to discuss whether this feature is available for your account.

1. Access the Across Hub's Recordings tab.
2. In the top-right corner, click Upload Recording .
   A pop-up window will appear.
3. In the window, choose the hub for the recording, then click Get Started. 
4. Select a video that you want to upload, then click Open. 
   Note: The video formats include .mp4, .mov, .avi, .wmv, and H.264 files. The maximum video size is 5GB.
   A video upload window will appear. This window will remain open if you navigate to a different page. You can also collapse or expand the window. While an upload is in progress, you cannot cancel the upload until it is complete.
5. (Optional) In the video upload window, click Add More  to upload more videos.

The recording will appear in the Recordings tab. Uploaded recordings will also appear in your recording list on the Zoom web portal. The videos uploaded in the hub's Recordings tab will be stored on the Zoom web portal cloud storage instead of the Zoom Events platform. 

Add recording details (metadata)

After uploading a recording to a hub, an event organizer can add basic metadata and modify metadata. Metadata helps the event organizer identify the asset and will sync across the event creation setup. The event organizer can add the following metadata:

• Recording info: recording title, description, category, thumbnail
• Speaker bio: name, title, contact, photo, biography (once the speaker bio is entered)

How to publish session recordings to the lobby

Hosts can choose whether and when to publish and display session recordings in the event lobby. This gives hosts control to release the session recordings only when they are ready to make them available—rather than being published automatically—for viewing by attendees in the event lobby.

Notes:

• Account admins, hosts, and moderators can report and remove recordings to make it clear a recording is removed due to issues with the content.
• The Allow cloud recording toggle in the Meeting & Webinar tab must be enabled to record an event. 

1. Access the Recordings tab.
2. To the right of a recording that you want to manage, under the Publish to Event Lobby column, click the toggle to enable or disable it.
   Enabling this feature will display the recording in the lobby. Disabling this feature will remove the recording from the lobby.

Note: The toggle is enabled by default if the Include complimentary access to this event's cloud recording with registration toggle is enabled.

How to watch a recording as a host

1. Access Recordings.
2. To the right of the recording you want to watch, click Watch.

When you watch a recording, you will see:

• The recording title
• Hub name
• Any additional sessions
• Title of the session of the recording
• Description of the session of the recording

Use audio transcriptions

Audio transcription—if enabled by the host at the time of the recording—is available to event organizers through the hub recording management section. In addition, hosts can access these transcripts in the Recordings section.

Search through audio transcription

You can search for a word(s) in the transcript:

1. In the Search... box, enter the word(s) you are searching for.
   All matching terms in the transcript will be highlighted.
2. (Optional) After you have searched for a word, do the following actions: 
   • (Optional) Press Enter or Return (depending on your keyboard) to jump to the first matching term. The recording will skip to where the first matching term is and resume playback from there
   • (Optional) Scroll through the transcript to see where the matching terms are located.
   • (Optional) At the bottom of the transcription box, click Resume Transcript Auto-Scroll to sync the transcript with the video playback.

Use multi-language voice translation from interpreters

Interpreters' translation audio can be played in the Zoom Events recordings for the sessions in the lobby and published recordings in the hub. Users can choose the language(s) available that are translated and recorded by interpreters.

1. Watch a recording.
2. In the video controls toolbar, click the Language Interpretation icon .
   Note: On smaller screen sizes or windows, you may have to click the More icon , then click Language Interpretation.
   A language menu will appear.
3. In the menu, click the language that you would like to hear.

How to download a session recording

Hosts can download recordings of their sessions from the Zoom web portal, allowing them to store recordings locally, or to make edits to their recordings. In some cases, eligible hosts can then upload edited recordings to the Zoom web portal and publish those recordings in Zoom Events.

Learn more about downloading recordings.

How to edit a recording as a host

Note: You can only edit the recordings that you own.

Edit a recording from Zoom Events

1. Access Recordings.
2. To the right of the recording you want to edit, click the ellipsis .
3. Click Edit Recording Content .
   A pop-up window will appear.
4. Click Go to Zoom Web Portal.
   You will be taken to the web portal to trim or edit the recording.

Edit a recording from the Zoom web portal

1. Access your recordings on the Zoom web portal.
2. Under the Topic column, click the name of the recording you want to edit.
3. Trim or edit the recording.

How to replace a session recording

Note: This feature is available by request only. Contact Zoom Support to discuss whether this feature is available for your account.

Eligible hosts can replace the raw recording file of a session with an edited version of the recording file, then publish it to an event's lobby, publish it to a hub, or link it to a simulive webinar. Hosts can only edit the recordings they own.

Replace a session recording from Zoom Events

1. Access Recordings.
2. To the right of the recording you want to replace, click the ellipsis , then click Edit Recording Content .
   A pop-up window will appear.
3. Click Go to Zoom Web Portal.
   You will be directed to the web portal to replace the recording.

Replace a session recording from the Zoom web portal

1. Access your cloud recordings on the Zoom web portal.
2. Under the Topic column, click the name of the recording you want to edit.
3. In the top-right corner, click the Replace This Recording icon .
   A Replace This Recording pop-up window will appear.
4. Add the video file you want to replace the recording with:
   
   • Drag and drop the video file:
     
     1. Find the video file you want to upload.
     2. Drag it to the Replace This Recording pop-up window.
   • Choose a file:
     1. Click Choose a File.
     2. Find the video file you want to upload, then click Open.

The video file may take a few minutes to upload.

How to delete a recording as a host

To delete a recording, the host must access their recordings from the Zoom web portal. After accessing their recording, they can manage and delete their recordings.

Note: Account admins, hosts, and moderators can report and remove recordings to make it clear a recording is removed due to issues with the content.

1. Access Recordings.
2. To the right of the recording you want to delete, click the ellipsis icon , then click Edit Recording Content icon .
   A pop-up window will appear.
3. In the pop-up window, click Go to Zoom Web Portal.
   You will be directed to the web portal to delete the recording.
4. In the Zoom web portal, delete the recording.

Notes:

• Zoom Event recordings will expire at the same time the lobby expires. This means they will no longer be viewable from the hub/lobby once they expire (expiration does not mean they are deleted). Recordings for recurring events expire after 365 days.
• Zoom Event recordings can be managed/viewed on the Zoom web portal under the Cloud Recordings page, where you find your meeting/webinar recordings. The deletion of recordings is determined by the account cloud recording settings you have set up.
• If a Zoom Event recording is being used for a Simulive or in a lobby that has not yet expired, then the recording will be locked and cannot be deleted until it is no longer in use.

How to view recording analytics

1. Access Recordings.
2. To the right of the recording you want to manage, click the ellipsis icon , then click View Recording Analytics.
   You will be directed to the recording's event Analytics Sessions tab.