Changing common area phone settings

After adding common area phones, you can change settings like the phone's display name, emergency address, and caller ID.

This article covers:

Prerequisites for changing common area phone settings

How to access common area phone settings

Follow these steps if you want to edit the settings of a common area phone you have added.

Note: There are also global phone settings, and policy settings that enable or disable certain phone features.

  1. Sign in to the Zoom web portal.
  2. In the navigation menu, click Phone System Management then Users & Rooms.
  3. Click the Common Area Phones tab.
  4. Click the display name of the common area phone you want to edit.
    You will see the following information and options:

Profile tab

The following buttons are at the bottom of the page:

Note: Click Resync after changing common area phone settings. This will re-sync your phone with the provisioning server and apply your changes.

Policy tab

Policy settings allow you to enable or disable certain Zoom Phone features.

Settings tab

Note: After setting custom hours, you can customize how inbound calls are routed during these hours. 

Call handling settings