Participants can dial into meetings with toll-free and fee-based numbers listed in the Zoom client and email invitation if Toll-free and Fee-based Toll Call is enabled. If this setting is disabled, participants will not be able to use toll-free and fee-based dial-in options for meetings.

If you're an admin, you can specify global dial-in countries/regions to determine the default dial-in country/regions that are included in your meeting invitations.

This article covers:

• How to enable or disable toll-free and fee-based toll call
  • Account
  • Group
  • User
• How to use toll-free and fee-based toll call

Prerequisites for enabling or disabling toll-free and fee-based toll call

• Pro, Business, Enterprise account
• Audio conferencing add-on
• The meeting host must be Licensed for participants to dial-in with those type of phone numbers.
• Account owner or admin privileges to enable or disable toll-free and fee-based toll call dial-in numbers
  Note: Users can only view the selected dial-in numbers, and include them in the meeting invite.

How to enable or disable toll-free and fee-based toll call

Account

To enable Toll-free and Fee-based Toll Call for all users in the account:

1. Sign in to the Zoom web portal as an admin with the privilege to edit account settings.
2. In the navigation panel, click Account Management then Account Settings.
3. Click the Audio Conferencing tab.
4. Click the Toll-free and Fee-based Toll Call toggle to enable or disable it.
5. Click the pencil icon .
6. In the pop-up window, select the desired toll numbers for countries or regions.
   Note: The Data Center column displays the associated data center that will process calls. Make sure the associated data center regions are selected, so the phone numbers in these regions will display in meeting invitations.
7. Click Save.
8. (Optional) To prevent all users in your account from changing this setting, click the lock icon , and then click Lock to confirm the setting.
9. (Optional) Select Allow webinar attendees to dial in through above numbers.

Group

To enable Toll-free and Fee-based Toll Call for a group of users:

1. Sign in to the Zoom web portal as an admin with the privilege to edit groups.
2. In the navigation panel, click User Management then Groups.
3. Click the applicable group name from the list, then click the Audio Conferencing tab.
4. Click the Toll-free and Fee-based Toll Call toggle to enable or disable it.
5. Click the pencil icon .
6. In the pop-up window, select the desired toll numbers for countries or regions.
   Note: The Data Center column displays the associated data center that will process calls. Make sure the associated data center regions are selected, so the phone numbers in these regions will display in meeting invitations.
7. Click Save.
8. (Optional) If you want to make this setting mandatory for all users in the group, click the lock icon , and then click Lock to confirm the setting.
9. (Optional) Select Allow webinar attendees to dial in through above numbers.

User

Note: Users can only view this setting. Contact your admin to change this setting.

1. Sign in to the Zoom web portal.
2. In the navigation panel, click Settings.
3. Click on the Audio Conferencing tab.
4. Click See all numbers to view the list of numbers that are included in the meeting email invitation and Zoom client.

How to use toll-free and fee-based toll call dial-in numbers

1. Schedule a meeting or use your Personal Meeting ID.
2. In the Audio section while editing the meeting, click Edit next to Dial from.
3. Check the desired countries to include in the meeting invitation for participants to dial from. By default, this includes your Global Dial-In Countries listed in your meeting settings.
   Note: To include toll numbers for countries from which you commonly invite attendees, follow these instructions.