Using Enhanced API Connectors in High Availability

When deploying the Zoom Enhanced API Connector to manage SIP/H.323 devices, you may deploy multiple Enhanced API Connectors in tandem to provide high availability/redundancy. When deployed in high availability mode, the secondary Zoom Enhanced API Connector will run in tandem with the primary Zoom Room API Connector, but will not provide an increase in capacity.  When the primary Zoom Enhanced API Connector is unavailable, the secondary Zoom Enhanced API Connector will provide services.

Prerequisites for deploying in High Availability

• A Pro, Business, Enterprise, or Education account
• Owner, Admin, or “H.323/SIP room connector” Role based privileges
• A Zoom account with a Cloud Room Connector license
• One or more supported SIP or H.323 devices supported as a Zoom Managed Device
• A server or virtual machine meeting the requirements to deploy the Enhanced API Connector

How to set up a second Zoom API Connector for High Availability

1. Sign in to the Zoom web portal.
2. In the navigation panel, click Room Management, then click Cisco/Polycom Rooms.
3. Click the API Connectors tab.
4. Click Install next to the API Connector you want to run in High Availability mode
5. Run the installer.
6. At the Customize this installation window, enter the following information:
   • Connector ID: Copy the Connector ID from the API Connector page, and paste it into the Connector ID field in the installer.
   • Private Key: Click the private key field on the API Connector page to copy it. Paste it into the Private Key field of the installer.
7. Complete the installation wizard.
8. Once the Zoom API Connector has been installed, click on the name of the API Connector to confirm that the second host is listed:
   
   Once provisioned, the primary Connector will have the Active state set to True, and the secondary Connector will have an Active state set to False.