Requesting a vanity toll-free number

Vanity toll-free numbers are numbers that can be used to spell out memorable words or phrases. They can be used to make a phone number recognizable for your brand; for example, 1-800-FLOWERS.

Note: Requesting for Vanity DID (local) numbers is not supported. This is only applicable in the US and Canada. Outside of North America is not supported.

Requirements for requesting a vanity toll-free number

• Account owner or admin privileges
• Zoom Phone toll-free license
• The vanity numbers you want to request

How to check for available toll-free licenses

1. Sign in to the Zoom web portal.
2. Click Phone System Management, then click Users & Rooms.
3. Click Plan Details, then click the Phone Numbers tab.
   Check if you have available toll-free licenses in the far-right column. 

How to request a vanity number

Draft an email to numberordering@zoom.us with the following information:

• Zoom account number
• Numbers you want to request
• Confirmation that there is an available toll-free license
• CC your Account Manager or main point of contact at Zoom