Managing the multi-session Ticketing tab

The Zoom Events Ticketing tab is where you can add paid ticket types, manage your event's registration window, and manage other ticketing-related customizations. You can also set registration restrictions for attendees and pre-bookmark sessions for your attendees.

Learn more about creating a multiple-session event.

Note: After an event is published, the host can edit their event’s ticket type details even if it already has registrants. The Quantity, Ticket Type Name, Description, Registration starts/ends, Sale starts/ends fields are editable and will apply to future registrations after they are updated. Additionally, hosts can add to or delete from the guest list.

This article covers:

Prerequisites for managing the multiple-session Ticketing tab in Zoom Events

Note: For access to the latest Zoom Events and Webinar features, we strongly recommend hosts to update to the latest version of the Zoom desktop client/mobile application.

Understand setting ticket registration restrictions

To make a ticket private, apply a domain or email address restriction to restrict it to a specific audience, or select the Specified email addresses or Specified company domains checkbox and leave it blank to remove the ticket from registration. These restrictions are applied to anyone who can access the registration link. Control your registration authentication rules in the Links & Event Access tab.
Note: These restrictions will not apply to pre-registrations, group join links, and integrations.

If you do not select the Specified email addresses or Specified company domains checkboxes (under Set Registration Restrictions), any user who can pass the link authentication rules will be allowed to register.

Hosts can use the same registration link for attendees. Invitations through the email allow lists will send an invitation link to those users.

Understand conditions for setting ticket registration restrictions

When hosts select the Specified email addresses or Specified company domains checkbox, the following conditions will apply, depending on what the host specifies:

Note: If there is a change after the ticket is created, the change will update all future registrations and will not impact previous registrations.

Understand accessing multiple group join links with different tickets

When an attendee joins through multiple group join links, each link will assign a new ticket to that attendee.

The attendee experience with group join link ticketing depends on the scenario:

The latest ticket type definition will be used by all attendees (from group join link, registration, pre-registration, or API). The host can update attendees from all these sources with a single ticket type definition.

Note: If the group join link ticket definition changes, any user accessing the group join link before this change will not have the previous ticket revoked.

How to access the multiple-session Ticketing tab in Zoom Events

  1. Create a multiple-session event or edit an upcoming event to access the event setup.
  2. In the event creation flow navigation menu, click Registration & join, then click Ticketing.

How to add ticket types

  1. Access the Ticketing tab in Zoom Events.
  2. Click + Add Ticket Type.
    A panel will appear.
    Note: You can add up to 50 ticket types.
  3. For paid events, at the top of the panel, select if the ticket type will be Free or Paid.
    Note: Your ticket type options will depend on your selected event type from the Links & Event Access tab.
  4. (Optional) Click the Set Ticket Quantity toggle to enable or disable it. When enabled, set the number of tickets to be made available.
    Note: Ticket quantity must be equal to or less than 1,000,000.
  5. (Optional) If the event is a Paid event, enter the ticket cost in the Price field.
    Note: Indirect taxes (VAT, GST, etc.) and other fees may impact the payout you receive as a host. For further information where you may have indirect tax reporting requirements, Zoom Events GST and VAT. Hosts will be responsible for any foreign currency transaction fees charged by the third-party payment processor.
  6. Enter the Ticket Type Name (ex. Early Bird, General Admission, etc.).
  7. Under What kind of attendee experience do you want?, select from the following options:
  8. (Optional) Under Ticket Type ID, click the copy icon to copy the ticket type ID.
  9. (Optional) In the Description text box, enter a description for the type of ticket or a message for your attendees.
  10. Depending on your selected event type from the Links & event access tab, complete the following:
    1. If you chose a Free event, complete the following steps:
      1. Under Registration starts, set the start date and time when the tickets will be available for purchase.
      2. (Optional) Click Customize... to set the Registration ends date and time when the ticket sale will stop.
        Note: The Registration ends date of paid tickets must be set to close on a date that is no later than the event's end date. Before the event lobby is closed, you can set any free ticket type's Registration ends date to end after the event is over and before the lobby closes, allowing users who did not attend the event to purchase tickets to view the video recordings from the event. You can also click Default to set your Sale date and time to the end of your event.
    2. If you chose a Paid event, complete the following steps:
      1. Under Sale starts, set the start date and time when the tickets will be available for purchase.
        Notes:
        • The attendee-paid ticket registration is limited by the hub’s payment provider requirements. Availability for the paid ticket registration will follow the payment provider’s (Stripe or PayPal) requirements.
        • Attendees can view the paid event registration open date and choose to receive an email reminder to return to the paid event page to complete registration once it’s available.
      2. (Optional) Click Customize... to set the Sale ends date and time when the ticket sale will stop.
        Notes:
        • The Sale ends date of paid tickets must be set to close on a date that is no later than the event's end date.
        • Before the event lobby is closed, you can set any free ticket type's Sale ends date to end after the event is over and before the lobby closes, allowing users who did not attend the event to purchase tickets to view the video recordings from the event.
        • You can also click Default to set your Sale date and time to the end of your event.
  11. Under Customize Registration Questions, click Customize Registration Questions to set custom registration questions for this ticket type.
    Note: These questions will override questions set in registration in the Links & Event Access tab.
  12. Under Set Registration Restrictions, manage the ticket's registration restrictions.
  13. Under Set Permissions, select your ticket's permissions to specific sessions or customize attendee agendas for certain ticket types.
  14. Click Save.

Set registration restrictions

To make this ticket private, apply a domain or email address restriction to restrict it to a specific audience, or select a checkbox and leave it blank to remove the ticket from registration. These restrictions are applied to anyone who can access the registration link. Control your registration authentication rules in the Links & Event Access tab.

  1. Add a ticket type.
  2. Under Set Registration Restrictions, manage the ticket's restrictions by selecting one or both of the following checkboxes:
  3. Click Save.

Set Ticket Type Permissions

Configure attendee permissions

Hosts can control the permissions of a ticket option or restrict the availability of tickets.

  1. Add a ticket type.
  2. In the Set Permissions section, under Configure Attendee Permissions, click Edit Permissions.
    A panel will appear.
  3. In the panel, select one of the following ticket options for attendee permissions:
  4. Click Save.

Populate bookmarked sessions

Hosts can pre-define itineraries for certain ticket types so that attendees with multiple tickets can have pre-built agendas for their multiple registered sessions. The host can choose to enable or disable this feature and associate sessions with the ticket type. The host can only add sessions that the attendees can access to the customized itinerary.

If a host makes changes after a ticket has been issued, this change will only be reflected for new registrations after that change. The host can update the itinerary for all attendees for a given ticket if the lobby has not been opened yet. If the lobby has been opened, only new registrants for the ticket will receive the latest updates; previous registrants will not be updated. This feature is disabled by default.

  1. Add a ticket type.
  2. In the Set Permissions section, under Populate Bookmarked Sessions, click Edit Bookmarks.
    A panel will appear.
  3. In the panel, select from the following options:
  4. Click Save.

How to edit ticket types

  1. Access the Ticketing tab in Zoom Events.
  2. Under Ticket types, on the ticket type you want to edit, click Edit .
  3. Edit the necessary information.
  4. Click Save.

How to delete ticket types

  1. Access the Ticketing tab in Zoom Events.
  2. Under Ticket types, on the ticket type you want to delete, click Delete .
    A confirmation window will appear.
  3. In the confirmation window, click Delete.

Note: Hosts can remove any ticket type with zero sales from an event at any time.

How to manage attendee access for special roles

Manage what attendee access the speaker, alternative host, interpreter, and exhibitor will have for your event.

  1. Access the Ticketing tab in Zoom Events.
  2. Under Attendee Access for Special Roles select the following access options that the speaker, alternative host, interpreter, and exhibitor have for your event: