In the New Admin Experience, Zoom will be moving Chat settings (formally known as IM Settings) to Account Settings and merging User Groups and IM Groups in one centralized place. This allows you to manage your account settings, groups, group settings, and contacts conveniently from one place. Previously, you had to manage User Groups and IM groups separately.
Note: Deployment of the New Admin Experience completed on June 30, 2022.
This article covers:
When available, account owners will receive an in-product tour. Starting on June 1, 2022, our engineering team will begin the migration and enablement of the New Admin Experience on all accounts.
The following sections highlight the major changes introduced by the New Admin Experience compared to the old experience.
The IM Groups page has merged with User Groups, and appears as Groups in the New Admin Experience.
In the Groups page, former IM Groups will have (Originally IM Groups) appended next to the group name for your reference. You can always update the group name. The Zoom Chat settings from the old IM Group will be copied as-is to the new User Group.
In addition, if a former IM Group and User Group have exactly the same group name and exactly the same members, then these groups will be merged (to avoid duplicate groups). You will only see one group on the Groups page.
| New experience | Old experience |
| User Management > Groups |
User Management > Group Management
Account Management > IM Management > IM Groups |
Learn more about creating groups and changing group settings.
Use the Contacts page to manage the visibility of your users and groups on the Contacts pane in the desktop client and mobile app.
| New experience | Old experience |
| User Management > Contacts | Account Management > IM Management > IM Settings tab > Company Contacts and IM Groups |
Learn more about visibility settings for contacts.
Use the Contacts page to determine if the group is visible or searchable by members only or anyone. In addition, the New Admin Experience does not use the previous group privacy names (Shared group, Private group, and Restricted group).
| New experience | Old experience |
| User Management > Contacts > Group Name > More (...) > Edit | Account Management > IM Management > IM Groups tab > (Group Name) > Edit button |
Learn more about visibility settings for contacts.
The Channels page is listed under Zoom Chat Management.
| New experience | Old experience |
| Zoom Chat Management > Channels | Account Management > IM Management > Channels tab |
Learn more about channel management.
IM Settings have been moved to Account Settings under the Zoom Chat tab.
Your former IM Settings configuration will not be changed.
| New experience | Old experience |
| Account Management > Account Settings > Zoom Chat tab | Account Management > IM Management > IM Settings |
Learn more about chat settings in the New Admin Experience.
Group-level chat settings have been moved to a new Zoom Chat tab under user groups.
Any existing User Groups in your account will also have Zoom Chat settings added to them. The Zoom Chat settings for each existing user group (that was not formerly an IM group) will be copied from your account-level IM Settings. All other settings (meeting, audio conferencing, etc.) of your existing user groups will remain unchanged.
| New experience | Old experience |
| User Management > Groups > (Group Name) > (Group Name) > Zoom Chat tab | Account Management > IM Management > IM Groups tab > (Group Name) > Advanced Settings |
Group conflict management:
If a user is in multiple groups, the following will apply:
Learn more about how group settings are applied.
You can find Chat History under Reports > User Activity Reports.
| New experience | Old experience |
| Account Management > Reports > User Activity Reports tab > Chat History | Account Management > IM Management > Chat History tab |
Learn more about viewing chat history.
The Role Management page has been renamed to Roles.
| New experience | Old experience |
| User Management > Roles | User Management > Role Management |
Learn more about role management.
If you enable the List all users under ‘All Contacts’ setting in User Management > Contacts, Zoom Chat group-level settings will not take effect.
Contact Zoom Support if you want both Zoom Chat group-level settings to take effect and display all users under Compact Contacts (List all users under ‘All Contacts’).