You can dial DTMF codes to easily access certain Zoom Phone features like checking your voicemail or hiding your caller ID. If you're an admin, you can also customize certain codes.
This article covers:
The following table lists the default DTMF codes for Zoom Phone. Click the embedded links in the Feature column to view more details and prerequisites for each feature.
|
Feature |
Keycode |
Customizable |
Details |
|
*86 | No |
Select one of your direct numbers as the caller ID, then call *86 and enter your voicemail PIN Code to listen to voicemail messages or record a voicemail greeting. This DTMF code also works for shared line groups by selecting the group's direct number before calling *86. | |
|
Enforce caller ID |
*82 |
No |
Dial *82 before the phone number to enforce caller ID. |
|
Out in/out of shared line group |
*85 |
No |
Dial *85 follow by the shared line group extension to opt in or out. |
|
*5 |
Yes |
Dial *5 during an active call to park it. To retrieve parked call, press * followed by the retrieval code; for example, *811. | |
|
Park pickup |
*801 |
Yes |
Dial *801 to pick the call which is parking in location "801". |
|
*8378 (*TEST) | No |
Call *8378 to test audio connectivity. | |
|
*67 | No |
Dial *67 before the phone number to hide Caller ID. This may not work in certain countries or regions. | |
|
*90 | No |
Call *90 to assign an unassigned device to yourself or unassign an assigned device. | |
|
*91 | No |
Call *91 and follow the audio prompts. | |
|
*92 | No |
Call *92 and follow the audio prompts. | |
|
*98+[group extension number] | No |
Call *98 followed the extension number of the call pickup group. | |
|
*99+[call queue code] | No |
Call *99 followed by the call queue code. | |
|
Monitor call (listen, whisper, barge, take over) |
Listen: *336 Whisper: *339 Barge: *332 Take over: *338 | No |
Call the keycode followed by the extension number of the phone user you can monitor. For example, if you can monitor extension 118, calling *338118 while the phone user is on a call will take over their call. |
|
Switching call monitoring feature while monitoring a call |
Listen: *6 Whisper: *9 Barge:*2 Takeover: *8 | No |
While in monitoring a phone user, use these keycodes to switch between listen, whisper, barge, and take over. You can't use these codes when you takeover a call. |
|
Barge into a call (internal safety response team) |
3 or *2 | No |
While monitoring an emergency call, members of an internal safety response team can press 3 or *2 to barge into the call. |
|
Transfer to other extension's voicemail |
**(extension) | No |
Press the soft key to transfer to voicemail, press **(extension), then press Transfer. The Zoom desktop client / mobile app, Yealink phones, and Poly phones have menu options for this, so there's no need to use the DTMF code. |
|
*7 | Yes |
Dial *7 during an active call to start or stop an ad hoc or automatic call recording. Your admin can control your access to record calls. Contact your admin if this code doesn't work for you. | |
|
Reserved testing number for VDI media detection only |
!9-6-6-6-8-3-4! | No |
This number is a reserved number and cannot be used for setup. |
(*)For automatic call recording, the Allow extensions to stop and resume automatic call recording policy setting must be selected to allow the DTMF code to work.