Switching a call to your phone carrier

If you're experiencing poor or limited Wi-Fi connectivity, you can switch the current Zoom Phone call to your phone carrier.

Notes:

When a call is switched to your carrier, the call is charged at a metered rate.
See our general Wi-Fi troubleshooting suggestions to improve your Wi-Fi connection.
If you want all inbound Zoom Phone calls to forward to your phone carrier, you can add your phone's direct number to your call handling settings in the Zoom web portal.

Either a Zoom Workplace license with Phone included, or a standalone Zoom Phone calling plan
Zoom Phone calling package that supports forwarding to your phone's direct number
Zoom mobile app for Android or iOS: Global minimum version or higher
Mobile device with an active carrier and direct phone number
Mobile device has a good connection to your carrier
Mobile Switch to Carrier policy setting enabled by your admin

How to switch a call to your phone carrier

Windows | macOS | Linux

Sign in to the Zoom desktop app.
Make or receive a call.
Using the in-call controls, click More , then click Switch to mobile carrier.
Enter your phone's direct number in the following format. For example, enter +19051231234 to switch to +1 (905) 123-1234.
- Plus sign (+)
- Country code
- Area code
- Phone number
Click Switch.
Zoom Phone will call the phone number you entered. You must accept this call to switch to your carrier.
Note: Carrier charges may apply.
Answer the incoming phone call using your phone's carrier.
Zoom Phone will automatically end the Zoom Phone call.

Android | iOS

Sign in to the Zoom mobile app.
Make or receive a call.
Using the in-call controls, tap More , then tap Switch to mobile carrier.
Enter your phone's direct number in the following format. For example, enter +19051231234 to switch to +1 (905) 123-1234.
- Plus sign (+)
- Country code
- Area code
- Phone number
Tap Switch.
Zoom Phone will call the phone number you entered. You must accept this call to switch to your carrier.
Note: Carrier charges may apply.
Answer the incoming phone call using your phone's carrier.
Zoom Phone will automatically end the Zoom Phone call.