Ensuring accessible dial-in numbers

Zoom dial-in numbers are available based on whether the host has subscribed to an audio conferencing plan and which numbers they have selected. If you are the host of a meeting you can check to see which dial-in numbers are accessible to you and your participants before you start. When you are invited to a meeting, you can check your invitation to see which dial-in numbers can be used. If you decide to use a toll number to join a Zoom meeting, you will be charged based on the rates of your phone service provider.

This article covers:

How to check what dial-in numbers are available to you as a host

  1. Sign in to zoom.us.
  2. Open https://zoom.us/zoomconference while signed in.
  3. On this page, you can review which numbers are available to you when hosting. These numbers can be used by any participant in your meeting.
  4. If you are interested in getting access to additional numbers, including toll-free numbers or fee-based toll numbers for additional countries, you can purchase an audio conferencing plan.

How to determine if your dial-in number is toll-free when you are a participant

By default, Zoom meeting invitations designate which dial-in numbers are toll-free by adding "Toll Free" in parentheses after the number.

If you do not see a parenthesis after the dial-in number, then it is likely a toll number.
Note: Meeting invitations can be customized by the host. The only way to be certain a dial-in number is toll-free is to confirm with the host of the meeting. 

How charges are calculated if you decide to use a toll number

Your phone service provider will calculate and issue all charges if you decide to use a toll number. Using a dial-in number for your country will be treated as a regular phone call. If you choose to use a dial-in number outside of your country it will be treated as a long-distance call.