Managing the end-of-meeting experience feedback survey

The end-of-meeting experience feedback survey prompts participants to click either thumbs up or thumbs down when a meeting ends to provide feedback about the overall meeting experience. Admins can choose to display the end-of-meeting experience feedback survey after every meeting, for meetings randomly, or only when quality issues are detected.

Admins can also customize the feedback survey to display specific text and/or a blank text field when a participant clicks the thumbs-down option. Customization is available at the account and group levels. Feedback survey information is then collected and provided to the account administrator for analysis and improvements. 

You can also use the end-of-meeting experience feedback survey with Zoom Rooms.

Requirements for enabling or disabling the end-of-meeting feedback survey and viewing results

• Account owner or admin privileges
• Displaying the meeting survey when quality issues are detected:
  • Participants must be on Zoom Workplace app version 6.2.10 or higher
• Customizing the feedback survey with a text field or customized message:
  • Business, Education, or Enterprise account
• Viewing the feedback in Dashboard:
  • Business, Education, or Enterprise account

How to enable or disable the end-of-meeting experience feedback survey

Account

To enable or disable and customize the end-of-meeting experience feedback survey for all users in the account:

1. Sign in to the Zoom web portal as an admin with the privilege to edit account settings.
2. In the navigation menu, click Account Management then Account Settings.
3. Click the Meeting tab.
4. Under In Meeting (Basic), click the Display end-of-meeting experience feedback survey toggle to enable or disable it.
5. If a verification dialog appears, click Enable or Disable to verify the change.
6. Under Choose when to display feedback survey, select one of the following options:
   • Display for every meeting: The feedback survey will appear after every meeting.
   • Display for meetings randomly: The feedback survey will appear after meetings randomly.
   • Display when quality issues are detected: The feedback survey will appear when the quality of the participant’s meeting experience is poor, based on the mean opinion score (MOS) set between the values you choose. Learn more about meeting quality scores.
     Note: This option requires participants to be on version 6.2.10 or higher.
7. (Optional) Under Choose what to include in the feedback survey, select any of the following options to include in the feedback survey when a participant clicks the thumbs down option:
   • Enable text field for user feedback: Provides a blank text field that participants can enter additional information in.
   • Set customized message for users: Enter text that you want to display on the feedback prompt. For example, you could enter directions for the participants or the phone number to your organization's IT department.
8. Click Save when you're finished with the customization options.
9. (Optional) To prevent all users in your account from changing this setting, click the lock icon , and then click Lock to confirm the setting.

Group

To enable or disable and customize the end-of-meeting experience feedback survey for a group of users:

1. Sign in to the Zoom web portal as an admin with the privilege to edit groups.
2. In the navigation menu, click User Management then Groups.
3. Click the applicable group name from the list.
4. Click the Meeting tab.
5. Under In Meeting (Basic), click the Display end-of-meeting experience feedback survey toggle to enable or disable it.
6. If a verification dialog appears, click Enable or Disable to verify the change.
   Note: If the option is grayed out, it has been locked at the account level and needs to be changed at that level.
7. Under Choose when to display feedback survey, select one of the following options:
   • Display for every meeting: The feedback survey will appear after every meeting.
   • Display for meetings randomly: The feedback survey will appear after meetings randomly.
   • Display when quality issues are detected: The feedback survey will appear when the quality of the participant’s meeting experience is poor, based on the mean opinion score (MOS) set between the values you choose. Learn more about meeting quality scores.
     Note: This option requires participants to be on version 6.2.10 or higher.
8. (Optional) Under Choose what to include in the feedback survey, select any of the following options to include in the feedback survey when a participant clicks the thumbs down option:
   • Enable text field for user feedback: Provides a blank text field that participants can enter additional information in.
   • Set customized message for users: Enter text that you want to display on the feedback prompt. For example, you could enter directions for the participants or the phone number to your organization's IT department.
9. Click Save when you're finished with the customization options.
10. (Optional) To prevent all users in the group from changing this setting, click the lock icon , and then click Lock to confirm the setting.

User

To enable or disable the end-of-meeting experience feedback survey for your own use:

1. Sign in to the Zoom web portal.
2. In the navigation menu, click Settings.
3. Click the Meeting tab.
4. Under In Meeting (Basic), click the Display end-of-meeting experience feedback survey toggle to enable or disable it.
5. If a verification dialog appears, click Enable or Disable to verify the change.
   Note: If the option is grayed out, it has been locked at either the group or account level. You need to contact your Zoom admin.
6. Under Choose when to display feedback survey, select one of the following options:
   • Display for every meeting: The feedback survey will appear after every meeting.
   • Display for meetings randomly: The feedback survey will appear after meetings randomly.
   • Display when quality issues are detected: The feedback survey will appear when the quality of the participant’s meeting experience is poor, based on the mean opinion score (MOS) set between the values you choose. Learn more about meeting quality scores.
     Note: This option requires participants to be on version 6.2.10 or higher.
7. Click Save when you're finished with the customization options.

How to view the meeting experience survey results in Dashboard

1. Sign in to the Zoom web portal as an admin with privileges to view the Dashboard.
2. In the navigation menu, click Dashboard. 
3. Click the Usage Data tab.
4. (Optional) Adjust the date range for the reporting that you would like to obtain.
5. Scroll down to Zoom Meeting/Webinar Client Feedback. This chart displays all negative (thumbs down) feedback and the problem(s) that the user chose.
6. (Optional) In the top-right corner of the chart, click the download icon to download a CSV report of feedback details.