Updating your Zoom billing contact

Account owners and administrators can update the billing contact information on the Zoom web portal. There are two billing contacts listed on accounts:

Note: The bill to and sold to contacts can be the same, and both contacts will receive payment and invoice notifications.

Requirements for updating a billing contact

Table of Contents

How to update information for billing contacts

Billing portal under Plans and Billing
  1. Sign in to the Zoom web portal.
  2. In the navigation menu, click Plans and Billing then Billing Management.
  3. In the Contact Information section, click Edit.
  4. In the Sold To Contact section, update the contact information.
  5. (Optional) Click the  + Additional Email Address option to include additional email addresses that will receive notifications when invoices are posted. Email addresses listed here will only receive notifications regarding newly posted invoices.
  6. (Optional) If the Billing Contact is different from the Sold To Contact, clear the check box next to Use the same contact information for billing. Then update the contact information as needed.
  7. Click Save.
Billing portal under Account Management
  1. Sign in to the Zoom web portal.
  2. In the navigation menu, click Account Management then Billing.
  3. Click the Billing Information tab.
  4. Click Edit next to the contacts you need to update.
  5. Update the contact information.
    Note: The Additional Email Addresses section allows you to include additional email addresses that will receive notifications when invoices are posted. Email addresses listed here will only receive notifications regarding newly posted invoices, while the Billing Contact and Sold To Contact will receive all billing-related notifications.
  6. Click Save Changes.

Note: If you are looking to update the billing address associated with your payment card, please do so in the Payment Method section and follow the instructions on how to update your payment method.