Updating your Zoom billing contact

Account owners and administrators can update the billing contact information on the Zoom web portal. There are two billing contacts listed on accounts:

• Billing Contact: This contact is the person paying for the subscription.
• Sold To Contact: This contact is usually the account owner and is the person who uses the subscription.

Note: The bill to and sold to contacts can be the same, and both contacts will receive payment and invoice notifications.

Requirements for updating a billing contact

• Account owner, admin, or role with billing permissions

How to update information for billing contacts

To update your billing information, such as mailing and email addresses, follow these steps.

1. Sign in to the Zoom web portal.
2. In the top-right corner, click your profile picture or initials, then click Plans and Billing.
3. Click the Billing Management or Billing Information tab.
4. In the Contact Information section, locate Sold To Contacts, click Edit, then enter the information in the applicable fields:
   • First Name: Enter your first name.
   • Last Name: Enter your last name.
   • Email Address: Enter your email address.
     Note: This email will receive all billing-related notifications.
   • +Additional Email Addresses: Enter additional addresses that will receive notifications when invoices are posted.
     Note: Email addresses listed here will receive notifications only for newly posted invoices.
   • + Phone Number: Enter your phone number.
   • Street Address: Enter your street address.
   • +Address Line 2: Enter additional address details, such as apartment, suite, or unit number.
   • Zip/Postal: Enter your zip or postal code.
   • City: Enter your city.
   • State/Province: Enter your state or province.
   • Country/Region: Enter your country or region.
   • Company/Organization Name: Enter the name of your company or organization if this account is for professional use.
   • Account Type: Select Personal Account or Business Account as appropriate.
   • Employee Count: Select your total number of employees.
5. Specify whether to use the same contact information for billing.
   • If the Use the same contact information for billing (or Same as Bill to Contact) is selected, the billing contact information will match the Sold To Contact information. No separate billing information is needed.
   • If the checkbox is cleared, enter the separate Billing Contact information as follows:
     • First Name: Enter your first name.
     • Last Name: Enter your last name.
     • Email Address: Enter your email address.
     • + Phone Number: Enter your phone number.
     • Street Address: Enter your street address.
     • + Address Line 2: Enter additional address details, such as apartment, suite, or unit number.
     • Zip/Postal: Enter your zip or postal code.
     • City: Enter your city.
     • State/Province: Select your state or province.
     • Country/Region: Select your country or region.
6. Click Save or Update.

Note: If you are looking to update the billing address associated with your payment card, go to the Payment Method section and follow the instructions on how to update your payment method.