Release notes for Zoom Contact Center


This page covers Zoom Contact Center web portal releases. For Zoom Contact Center client releases, refer to client release notes.

Upcoming Release

Details about upcoming releases will be posted as they become available.


Current Release

May 18, 2024

New and enhanced features

Resolved issues

Note: The Enhancements to Work Sessions in Zoom Contact Center CTI Connector feature has been pulled from release due to issues with deployment and will be available in another upcoming release. 


Previous Releases

Note: The information in the past release notes may have been superseded by subsequent release notes. Please review all current release notes carefully.

April 13, 2024

Changes to existing features

New and enhanced features

Resolved issues

March 16, 2024

New and enhanced features

Resolved issues

February 24, 2024

New and enhanced features

Resolved issues

January 20, 2024

New and enhanced features

January 13, 2024

View the daily release page for links to related support articles

New and enhanced features

Resolved issues

December 16, 2023

New and enhanced features

Resolved issues

November 18, 2023

New and enhanced features

Resolved issues

Note: The UI enhancements to engagement controls feature has been pulled from release due to issues with deployment and will be available in another upcoming release. 

October 21, 2023

Changes to existing features

New and enhanced features

Resolved issues

Note: The Enhancements to multi-language voicemail prompts feature has been pulled from the release due to issues with deployment, and will be available in another upcoming release.

September 18, 2023

New and enhanced features

September 16, 2023

View the daily release page for links to related support articles

New and enhanced features

Resolved issues

Note: The Support for direct calls/transfers to Zoom Phone for for CRM integrations (Salesforce, ServiceNow, Microsoft Dynamics 365, Zendesk) feature has been pulled from the release due to issues with deployment, and will be available in another upcoming release.

August 19, 2023

Changes to existing features

New and enhanced features

Resolved issues

Note: The Web chat support for CRM integrations (ServiceNow, Microsoft Dynamics 365, Zendesk) feature has been pulled from the release due to issues with deployment, and will be available in another upcoming release.

July 17, 2023

New and enhanced features

July 15, 2023

Changes to existing features

New and enhanced features

Resolved issues

June 17, 2023

View the daily release page for links to related support articles

New and enhanced features

Resolved issues

Note: The Enhancement to inbound notifications for voice channel feature has been pulled from the release due to issues with deployment, and will be available in another upcoming release. As a result of this rollback, agents will continue to receive incoming calls simultaneously in both the Zoom Contact Center desktop client, as well as the CTI Connector.

May 27, 2023

View the daily release page for links to related support articles

Changes to existing features

New and enhanced features

Resolved issues

April 15, 2023

View the daily release page for links to related support articles

Changes to existing features

New and enhanced features

Resolved issues

March 24, 2023

View the daily release page for links to related support articles

New and enhanced features

Resolved issues

March 18, 2023

View the daily release page for links to related support articles

Changes to existing features

New and enhanced features

Resolved issues

Note: The UI enhancements for Zendesk integration and Customize queue callback prompts features have been pulled from the release due to issues with deployment, and will be available in another upcoming release. 

February 25, 2023

View the daily release page for links to related support articles

Changes to existing features

New and enhanced features

Resolved issues

Note: The Enhancements to analytics role settings feature has been pulled from the release due to issues with deployment, and will be available in another upcoming release. 

January 14, 2023

View the daily release page for links to related support articles

Changes to existing features

New and enhanced features

Resolved issues

December 18, 2022

View the daily release page for links to related support articles

Changes to existing features

December 17, 2022

View the daily release page for links to related support articles

Changes to existing features

New and enhanced features

Resolved issues

Note: The Video transcripts and Queue selection enforced for direct voice transfers features have been pulled from the release due to issues with deployment, and will be available in another upcoming release. 

November 19, 2022

View the daily release page for links to related support articles

New and enhanced features

Resolved issues

October 28, 2022

New and enhanced features

October 22, 2022

View the daily release page for links to related support articles

Changes to existing features

New and enhanced features

Resolved issues

Note: The BYOC numbers for SMS feature has been pulled from the release. It will be available in another upcoming release. 

October 6, 2022

New and enhanced features

September 25, 2022

New and enhanced features

September 17, 2022

View the daily release page for links to related support articles

New and enhanced features

Resolved issues

Note: The Flow widget support for mobile and in-app video engagements and Hide personal data features have been pulled from the release. They will be available in another upcoming release. 

September 9, 2022

New and enhanced features

September 2, 2022

New and enhanced features

August 21, 2022

View the daily release page for links to related support articles

New and enhanced features

Resolved issues

Note: The Salesforce integration feature has been pulled from the release because the Salesforce Appexchange listing is still pending. It will be available in another upcoming release. 

Note: The information in the past release notes may have been superseded by subsequent release notes. Please review all current release notes carefully.

July 16, 2022

View the daily release page for links to related support articles

New and enhanced features

Resolved issues

Note: The Share file in chat web setting have been pulled from the release due to issues with deployment, and will be available in another upcoming release. Agents and consumers are able to share files in a chat engagement but this feature can't be enabled or disabled.

June 18, 2022

View the daily release page for links to related support articles

New and enhanced features

Resolved issues

Note: The Enhancement to HTTP and Script widgets in flow editor and Address book sync for Salesforce integration features have been pulled from release due to issues with deployment, and will be available in another upcoming release.

May 21, 2022

View the daily release page for links to related support articles

Changes to existing features

New and enhanced features

Resolved issues

Notes: The Notification prompt for video engagements enhancement was pulled from release due to compatibility issues, and will be available in another upcoming release.

April 22, 2022

New and enhanced features

April 16, 2022

View the daily release page for links to related support articles

New and enhanced features

Resolved issues

March 19, 2022

View the daily release page for links to related support articles

New and enhanced features

Resolved issues

February 23, 2022