Supported ZDM upgrade/downgrade processes

If you manage your devices through Zoom Device Management (ZDM), you can upgrade the Zoom app, Operating System (OS), and firmware on many devices. The following tables provide information on the processes supported for your Zoom Rooms and Zoom Phone Appliances.

Table of Contents

Supported ZDM upgrade/downgrade processes

Zoom Room Computer or Appliance

Zoom Room Computer or ApplianceApp manual updateApp auto updateApp downgradeOS/Firmware update
Windows✔(b)(c)
macOS✔(b)
Certified Appliances (Android)✔(a)✔(a) 

Zoom Room Controller or Scheduling Display

Zoom Room Controller or Scheduling DisplayApp manual updateApp auto updateApp downgradeOS/Firmware update
Windows✔(d)✔(d)✔(d) 
Certified controller or Scheduler (Android)✔(a)✔(a) 
iOS/iPadOS✔(e)✔(e) ✔(e)

Notes:

Learn more about Zoom Room-certified hardware.

Zoom Phone Appliance

Zoom Room Controller or Scheduling DisplayApp manual updateApp auto updateApp downgradeOS/Firmware update
 

Learn more about supported Zoom Phone Appliances.