Moving numbers between accounts
Moving numbers between accounts, sub-accounts, and certain products (Zoom Phone and Zoom Contact Center) is a manual process and requires the intervention of the Zoom Porting Team.
Requirements for moving numbers between accounts
Move numbers between accounts
- Enough available phone licenses for the account you are moving the numbers to
- Account owner or admin permissions from both accounts (From and To)
- The numbers you want to move
- Both account numbers (To and From)
- Completed the Zoom Phone initial setup
Move numbers between products (Zoom Phone and Zoom Contact Center)
- Enough available phone licenses in the product you are moving to
- Account owner or admin permissions
- The numbers you want to move
- Completed Zoom Contact Center (or Zoom Phone) setup
How to request a number move between accounts/products
Submit your request here and make sure to follow the steps below:
- Please select your request type: Zoom Phone Number Porting
- Your email address: Make sure the email address is accurate
- Type of issue: Number movement or recovery
- Subject: Brief description of request
- Description: (Please make sure the details below are present for a smooth transaction)
- Account number move
- The numbers you want to move
- The account number they are coming from
- The account number they are going to
- The requested time of movement and relevant time zone
- Product number move
- The numbers you want to move
- Movement description (Phone to Contact Center for example)
- The requested time of movement and relevant time zone
- Attachments: (This is optional for spreadsheet use)
Notes:
- The requested date is on a best-efforts basis, and can only be carried out during working hours. The requested time is based on the number location:
- Europe, Middle East, and Africa (EMEA): Greenwich Mean Time (GMT)
- North America: Mountain Time (MT)
- Asia–Pacific (APAC): Australia Eastern Time (AET)
- Moved numbers will become unassigned. An account owner or admin must re-assign the numbers when the move is completed.
- Upon moving numbers, they must be registered to a new 10-DLC campaign. They will no longer be registered to the old campaign.
How to check available phone licenses
- Sign in to the Zoom web portal as an admin with the privilege to edit account settings.
- In the navigation menu, click Phone System Management then Users & Rooms.
- At the top of the page, click Plan Details.
A pop-up window will appear. - In the window, click the Phone Numbers tab.
In the right column, you will see all available phone licenses.