Moving numbers between accounts and sub-accounts is a manual process and requires the intervention of the Zoom Porting Team.
Prerequisites for moving numbers between accounts
- Enough available phone licenses for the account you are moving the numbers to
- Account owner or admin permissions from both accounts (From and To)
- The numbers you want to move
- Both account numbers (to and from)
- Completed the Zoom Phone initial setup
How to request a number move between accounts
Submit your order Here and make sure to follow the steps below:
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Please select your request type: Zoom Phone Number Porting
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Your email address: Make sure the email address is accurate
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Type of issue: Number movement or recovery
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Subject: (Keep it as is)
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Description: (Please make sure the details below is present for a smooth transaction)
- The numbers you want to move
- The account number they are coming from
- The account number they are going to
- The requested time of movement and relevant time zone
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Attachments: ( This is optional for spreadsheet use)
Notes:
- The requested time is on a best-efforts basis, Monday through Friday US time.
- Moved numbers will become unassigned. An account owner or admin will need to re-assign the numbers when the move is completed.
How to check available phone licenses
- Sign in to the Zoom web portal.
- In the navigation menu, click Phone System Management then click Users & Rooms.
- Click Plan Details, then click the Phone Numbers tab.
You will see all available phone licenses (far-right column).