Moving numbers between accounts

Moving numbers between accounts and sub-accounts is a manual process and requires the intervention of the Zoom Porting Team.

This article covers:

• How to request a number move between accounts
• How to check available phone licenses

Prerequisites for moving numbers between accounts

• Enough available phone licenses for the account you are moving the numbers to
• Account owner or admin permissions from both accounts (From and To)
• The numbers you want to move
• Both account numbers (to and from)
• Completed the Zoom Phone initial setup

How to request a number move between accounts

Submit your order here and make sure to follow the steps below:

• Please select your request type: Zoom Phone Number Porting
• Your email address: Make sure the email address is accurate
• Type of issue: Number movement or recovery
• Subject: (Keep it as is)
• Description: (Please make sure the details below are present for a smooth transaction)
  • The numbers you want to move
  • The account number they are coming from
  • The account number they are going to
  • The requested time of movement and relevant time zone
• Attachments: (This is optional for spreadsheet use)

Notes:

• The requested date is on a best-efforts basis. The requested time is based on the number location:
  • Europe, Middle East, and Africa (EMEA): Greenwich Mean Time (GMT)
  • North America: Eastern Time (ET)
  • Asia–Pacific (APAC): Australia Eastern Time (AET)
• Moved numbers will become unassigned. An account owner or admin will need to re-assign the numbers when the move is completed.
• Upon moving numbers, either to a new account or sub-account location, they will need to be registered to a new 10-DLC campaign. They will no longer be registered to the old campaign.

How to check available phone licenses

1. Sign in to the Zoom web portal as an admin with the privilege to edit account settings.
2. In the navigation menu, click Phone System Management then click Users & Rooms.
3. Click Plan Details, then click the Phone Numbers tab.
   You will see all available phone licenses (far-right column).