Using multiple monitors with Zoom Rooms for Touch

Zoom Rooms for Touch works with a multiple monitor setup that has one touchscreen monitor and up to two regular monitors. The touchscreen monitor displays Zoom Room controls (e.g. in-meeting controls, whiteboard annotation controls) while the regular monitors are used for displaying participants' video.

This article covers:

• How to set up Zoom Rooms for Touch with multiple monitors
• How to change the monitor used as a Touchscreen

Note: If the secondary or tertiary monitor is a non-touch based display, screen shares will always show on the touch-based display(s), to utilize the full annotation/whiteboard features.

Prerequisites for using multiple monitors with Zoom Rooms for Touch

• Zoom Rooms for Windows global minimum version or higher
  • Windows PC with multiple monitors (one must be a touch screen monitor).
  • The Windows PC must meet the system requirements for Zoom Rooms for the desired monitor count.
• Zoom Rooms Appliances global minimum version or higher
  • Not all Zoom Rooms Appliances support multiple displays; consult Appliance vendor documentation for the supported display count.

How to set up Zoom Rooms for Touch with multiple monitors

1. Sign in to Zoom Rooms for Conference Room.
   Zoom Rooms will display the following message on each monitor.
   
   Note: If you don't see this message, Zoom Rooms is not detecting a touchscreen monitor. Make sure your touchscreen monitor has the correct drivers installed. Also check if it needs a secondary connection to your PC. Most touchscreen monitors require a USB connection in addition to a video connection (e.g. HDMI, VGA, etc.)
2. On the touchscreen monitor, tap Use This as The Touch Screen Display.
   The touchscreen monitor will display the homepage controls, while the regular monitor(s) will display the Zoom Room background image.
3. While in a meeting, the touchscreen monitor displays the whiteboard and in-meeting controls, while the regular monitor displays participant's video.
4. To change what displays on each monitor, you can customize the display settings in the Zoom web portal.

How to change the monitor used as a Touchscreen

Follow these steps if Zoom Rooms incorrectly identifies the touchscreen monitor and you need to change it.

1. Sign in to Zoom Rooms for Conference Room.
2. Click Settings in the bottom-right corner of the meeting controls screen.
3. Click Displays and enter the room's passcode if prompted.
   Zoom Rooms will display the following message on each monitor.
   
4. On the touchscreen monitor, tap Use This as The Touch Screen Display.