Using ACH as a Zoom payment method

Zoom accepts ACH as a payment method for customers who meet the eligibility criteria.

Requirements for paying with ACH

• One of the following:
  • Online customer (have created an account online themselves) making an active (net-new) purchase through one of the following scenarios: 
    • Existing free Zoom account upgrading to a paid Zoom account
    • Existing free Zoom account resubscribing to a paid Zoom account (has an existing payment method on file)
    • Existing paid accounts
    • New Zoom customer purchasing an account
  • Enterprise customer (have contacted Sales or their dedicated Account Executive to set up their account)
• Transacting in USD currency
• Billing address in the United States

How to set up ACH as your Zoom payment method

Online customer

Customers that have created their own account and meet eligibility criteria can set up and use ACH as their Zoom payment method. ACH payments take approximately 4 days to process.

1. Start your purchase from the Zoom Plans and Pricing page and follow the instructions on screen.
2. Once you reach the payment step, in the Payment Method section, click ACH.
3. Click Place Order.
   You will be directed to confirm your email. By default, the same email for your Zoom account is automatically populated, but you can change it. This email will receive payment method notifications.
4. Confirm the email and click Continue.
   You will be redirected instantly to verify your bank account to authorize the transaction.
5. Authorize the transaction.
   Note: ACH payments take approximately 4 days to process. You will be notified by email when payment is received and account setup is complete.
6. Once you receive confirmation, you can review your subscription and print your invoice after placing your order.

Enterprise customer

Customers that have contacted Sales or their dedicated Account Executive to set up their account, can proceed through the following steps to set up ACH payment.

1. Sign in to the Zoom web portal.
2. In the navigation menu, click Account Management then Billing.
3. Click the Billing Information tab.
4. Scroll to the Payment Method section, then click Edit.
5. Choose ACH/Bank and enter your banking details.
   Note: If ACH is not an option, contact your dedicated Account Executive for assistance.
   A micro-deposit notification pop-up will appear, informing you of the next steps to follow. There will also be a reminder email for verification as well as a notification on Billing tab reminding you to verify your account. You can expect to receive these micro-deposits within 1-3 business days.
   • Do not insert a “$” symbol as this will fail verification.
   • If you exceed the maximum attempts to verify your account, you will receive an error message and will need to begin the process again.

Once successfully set up, you can click edit to set up a new payment method or set up a different bank account via ACH.

How to pay invoices with ACH

Online customer

To pay your invoices, make sure ACH is your payment method as stated in the How to set up ACH as your Zoom payment method (Online customer) section, then your payment method will automatically be used without any further action needed.

At this time, upgrades aren’t supported with the ACH payment method. Additionally, you will need to make at least one purchase with ACH to use it for future purchases and invoice payments; you cannot change your payment method to ACH from the Billing Information tab in the Zoom web portal.

Enterprise customer

1. Sign in to the Zoom web portal.
2. In the navigation menu, click Account Management then Billing.
3. Click Invoice History.
4. On your invoice, click Pay Now.

You may see the option to enable Auto-pay. This option will maintain your current terms (Net terms or Due Upon Receipt), but will automatically use the ACH information you provided to pay your invoices automatically on your invoice due date.

If you are not a US or USD customer, you can still submit payment via ACH by contacting your bank.