March 2022: FAQ on reporting changes

As part of our continuous efforts to implement best-in-class privacy and security practices for all users, starting March 1, 2022 Zoom will remove email addresses for users flagged as guests from Account Reports and Dashboards unless they meet any of the conditions listed below. Email addresses of users on your own account will continue to be shared with your organization, as usual.

In addition, you will continue to see email addresses included in your Reports and Dashboard for the following groups:

• If the participant entered their email address during the meeting or webinar registration flow, then it will be shown for that specific meeting/webinar.
• If the host provided the participants' email to Zoom in the following ways:
  • The participant was added to the calendar invitation/event through one of Zoom’s calendar integrations (Outlook or Google Calendar) and joined while being signed-in to the Zoom account matching that email address. 
  • The participant was authenticated by a profile configured for external authentication using Single Sign On.
  • The participant’s email was entered when adding an authentication exception.
  • The participant’s email was entered via Breakout Rooms assignment.
  • The host imported a CSV file of panelists and registrants for a webinar.
  • The host added the participant as an interpreter in the schedule scheduler.
  • The host added the participant as an alternative host when scheduling a meeting.

Developers will also see these changes reflected in Zoom REST APIs. See the Developer Changelog for further details, including a list of the APIs and Webhooks affected, and any necessary actions to avoid breaking changes to your integrations. Please share this information with Developers who create or maintain integrations for your Zoom account.