Managing the multi-session Post Event tab

Zoom Events hosts can create surveys that will appear to attendees and registrants before or after an event ends. Surveys are valuable tools to obtain feedback that hosts can use to gather information and receive suggestions on how to improve their future events. 

Additionally, in the Post Event tab, you can manage the event lobby’s close date and time.

Learn more about creating a multiple-session event.

Notes:

• Surveys that are created before the event is over, will be shown to attendees and registrants after your event in the lobby and through email.
• Post-event content (surveys) cannot be modified after an event has ended.

This article covers:

• How to access the Post Event tab in Zoom Events
• How to understand Zoom Events Post Event surveys
  • Understand survey metrics
  • Understand how Zoom Events surveys are promoted
  • Understand event-level surveys
  • Understand session-level surveys
• How to manage a Zoom Events survey
  • Create a survey
  • Edit survey
  • Preview survey
  • Delete survey
  • Automatically open survey at event
• How to use available question formats
  • Multiple Choice
  • Single Choice
  • Short Answer
  • Long Answer
  • Rating Scale
• How to use additional customization options
• How to link to an external survey
  • Link to event-level external surveys
  • Link to session-level external surveys
  • Manage external surveys
• How to manage lobby close date and time

Prerequisites for managing the Post Event tab in Zoom Events

• A Pro, Business, Enterprise, or Education account
• Zoom Events Unlimited license or Zoom Events Pay Per Attendee license
• Stripe or PayPal Business account is required to create paid events

Note: For access to the latest Zoom Events and Webinar features, we strongly recommend hosts to update to the latest version of the Zoom desktop client/mobile application.

How to access the Post Event tab in Zoom Events

1. Create a multi-session event or edit an upcoming event to access the event creation flow.
2. In the navigation menu, click Post Event.
   The Post Event page will appear.

How to understand Zoom Events Post Event surveys

Understand survey metrics

Hosts can see the survey metrics on the survey's results page. The metrics include the number of attendees that:

• Received the survey invitation
• Completed the survey
• Postponed the survey
• Rejected the survey

The data refreshes every time the results page is opened.

Understand how Zoom Events surveys are promoted

Event-level and session-level surveys are brought to attendees' attention in various ways throughout an event to improve the visibility of the surveys and to help increase the survey-response rate. 

Hosts will track the following survey-related data points:

• The number of attendees who have seen at least one survey invitation in the survey result table
• The number of attendees who have seen the survey list page at least once
• The number of attendees who have chosen to skip each survey invitation

The banner of the event surveys and session surveys appears when an event (or the corresponding session) ends. The survey pop-up window/notification will appear in the event lobby to qualified attendees (attendees who participate in a session for more than 10 minutes).

Notes:

• When the host's Zoom Event has ended, the Event Survey email will only be sent to participants who attended the host's Zoom Event. Only qualified attendees, who have participated for more than 10 minutes in a session, will receive an Event Survey email.  
• The event survey banner will appear only in the event lobby.

Understand event-level surveys

Attendees will receive one invitation to take an event-level survey—when a survey of a corresponding event ends—via a pop-up in the lobby. Attendees can:

• Take the survey
• Postpone taking the survey
• Skip the survey from the survey list

Note: Event surveys also appear in the event lobby as a banner under the livestreaming window.

Understand session-level surveys

Attendees who spend at least 10 minutes (or more) in a session will receive an invitation to take a session-level survey when they leave a session or when the session ends. The amount of time used to determine if an attendee receives an invitation varies as it is based on the duration of each session.

Attendees who participate in a session (at least 10 minutes) and leave before the session ends will be invited to complete a session survey (if available) instantly. Attendees who stay until the end of the session will be invited to complete a session survey (if available). 

Attendees can take the survey or postpone taking the survey from the invitation. Attendees can reject taking a survey from the survey list. Their choices will be monitored and aggregated to the event organizer on the survey result page.

Note: By default, post event surveys are automatically opened in the attendee's browser after the event ends or when they exit the event. This feature is available for single-session full, single-session lite, (meetings and webinars) as well as recurring, and multi-session events. For multi-session events, attendees will be prompted to complete the session survey when leaving a specific session or when the session concludes.

How to manage a Zoom Events survey

Create a survey

1. Access the Post Event tab in the event creation flow.
2. On the Post Event page, click + Create:
   • Event Survey: Click + Create under Event Survey if you want the survey to be shown once the event has ended.
   • Session Survey: Click + Create under Session Survey if you want the survey to be shown after a session ends. You will have the option to select how often the survey will be shown.
     • Select sessions: Under Select sessions, use the dropdown menu to select one or more instances of when the survey will be shown.
       • All: Survey will appear for every session, after each session ends.
         Note: You will also see the names of the sessions you added to the conference in the drop-down menu as well.
       • To remove a session, in the box under Select sessions, click the X next to the session name.
3. Click + Add Question.
4. Click the question box you want to edit.
5. Click the Single Choice dropdown menu to select a question format:
   • Multiple Choice
   • Single Choice
   • Short Answer
   • Long Answer
   • Rating Scale
6. Type your question(s) and answer(s).
7. (Optional) Click + Add Question to add another question.
   Note: Up to 10 questions can be added to the survey.
8. (Optional) Select the following checkboxes:
   • Required
   • Show as Dropdown
   • Anonymous Answers
9. Click Save.

Edit survey

1. Create a survey or 
2. By Survey Created, click Edit.
3. Edit your event survey.

Preview survey

1. Create a survey.
2. By Survey Created, click Preview.
   A preview will appear, where you can view your event survey from the attendee perspective.

Delete survey

1. Create a survey.
2. By Survey Created, click Delete.
   A confirmation window will appear.
3. In the confirmation window, click Delete.

Automatically open survey at event

1. Create a survey.
2. Select the Automatically show survey in the browser when the session ends checkbox to enable or disable automatic post event surveys for attendees once the event ends.
3. Click Save.

How to use available question formats

Multiple Choice

Use the multiple-choice format to ask registrants to answer with one or more options.

1. Click Untitled Question to type your question.
2. Click Choice 1 to type the first answer. Click Choice 2 to type the second answer if necessary
3. (Optional) Click + Add Option and type the new answer.
4. Repeat steps to add as many options as needed.

Single Choice

Use the single-choice format to ask registrants to answer with only one option.

1. Click Untitled Question to type your question.
2. Click Choice 1 to type the first answer. Click Choice 2 to type the second answer if necessary
3. (Optional) Click + Add Option and type the new answer; repeat to add as many options as needed.

Short Answer

Use the short-answer format to ask registrants to provide a written answer using 1-500 characters.

• Min Character: Enter the minimum number of characters the answer must contain.
• Max Character: Enter the maximum number of characters the answer can contain.

Long Answer

Use the long-answer format to ask registrants to provide a written answer using 1-2,000 characters.

• Min Character: Enter the minimum number of characters the answer must contain.
• Max Character: Enter the maximum number of characters the answer can contain.

Rating Scale

Note: The rating scale format is not available when you create a survey under the Tickets tab.

Use the rating-scale format to ask registrants to answer with a value between a range of numbers.

• Score from: Click the arrows to select the number the range should start from.
• To: Click the arrows to select the number the range should end on.
• Low Score Label: Type what the lowest value represents.
• High Score Label: Type what the highest value represents.

How to use additional customization options

Additional customization options for each question format include:

• Anonymous answers: Check if you want to make the details of the respondents who take this survey to be anonymous.
• Required: Check if the question has to be answered in order to proceed.
• Show as Dropdown: Check for options to display from a dropdown menu.
• Deleting an option: Click the trash can icon to the right of the option you want to delete.
• Deleting a question: Click the trash can icon in the bottom-right corner of the question you want to delete.
• Duplicating a question: Click the more icon ... in the bottom-right corner of the question you want to duplicate and click Duplicate.
• Rearranging the order of the questions: When you have 2 or more questions, click the 6 dots at the top of the question box and drag your mouse up or down to rearrange the order.
• Event creators can add or delete custom registration questions even after one ticket has been sold.

How to link to an external survey

Link to event-level external surveys

1. Access the Post Event tab in the event creation flow.
2. On the Post Event page, under Event Survey, click + Create then click Link to External Survey.
   A pop-up window will appear.
3. In the pop-up window, under Survey Link, enter the external survey's URL.
4. Click Save and Agree.
   The survey will appear under Event Survey in the Post Event tab.

Link to session-level external surveys

1. Access the Post Event tab in the event creation flow.
2. On the Post Event page, under Session Survey, click + Create then click Link to External Survey.
   A pop-up window will appear.
3. In the pop-up window, complete the following information:
   • Under Select Session, select the checkbox(es) of the sessions in that you want to include the external survey.
   • Under Survey Link, enter the external survey's URL.
4. Click Save and Agree.
   The survey will appear under Session Survey in the Post Event tab.

Manage external surveys

Edit event-level and session-level external surveys

1. Access the Post Event tab in the event creation flow.
2. Under Event Survey or Session Survey, to the right of the event or session survey that you want to edit, click Edit.
3. Edit the necessary information.
4. Click Save and Agree.

Delete event-level and session-level external surveys

1. Access the Post Event tab in the event creation flow.
2. Under Event Survey or Session Survey, to the right of the event or session survey that you want to delete, click Delete.
   A confirmation window will appear.
3. In the confirmation window, click Delete.

How to manage lobby close date and time

Note: You can also update the lobby close date and time in the Lobby Controls tab.

1. Access the Post Event tab in the event creation flow.
2. Select how long you want to make your event lobby available to attendees:
   • Click the date to select a date that the event lobby will close.
   • Click the time to enter or select a time that the event lobby will close.
3. Click Save.

Hosts and co-editors can edit the lobby closing time even if the lobby has ended. The lobby can be extended to any time that's within Zoom Events' maximum allowed time range, regardless of its event status or lobby status. As long as the lobby is open, all information in the lobby is available (i.e., recordings and session resources are available). Hosts can edit the lobby closing time to a maximum of 2 years after the event ends.