Enabling or disabling call overflow and transfer

Admins can use Zoom Phone policy settings to enable or disable phone users' ability to change certain call overflow/handling settings and transfer their call using in-call controls.

Note: These policy settings are available at the account, site (multiple sites enabled), or phone user level. The lower-level policy setting overrides higher-level policy settings. For example, if enabled for a specific phone user but disable at the site level, the phone user setting takes effect.

Prerequisites for enabling or disabling call overflow and transfer

How to enable or disable call overflow and transfer for phone users

  1. Access policy settings at the account, site, or phone user level.
  2. Click the following toggles to enable or disable it for the associated account, site, or phone user.
  3. If you enabled at least one of the toggles, select one of these options under each setting for more granular control: