Opting out of Zoom Phone SMS

Zoom Phone can integrate with your current SMS provider.

Note: By opting out of Zoom for hosted SMS, any and all future SMS inquiries should be sent to the relevant third party. Once you have opted your numbers out of Zoom SMS, Zoom can no longer assist with SMS troubleshooting.

Requirements for opting out of Zoom Phone SMS

• Account owner or admin privileges
• Either a Zoom Workplace license with Phone included, or a standalone Zoom Phone calling plan

How to opt out of Zoom Phone SMS

Engage your preferred SMS vendor and have them request to Host SMS/MMS Messaging on the Zoom Phone numbers you'd like to opt out of.

From there, your SMS vendor will be able to send a request to NetNumber or directly to the underlying carrier of the number(s).

If your SMS vendor has questions or is unsure of how to proceed, contact Zoom Support and make sure to follow the steps below.

• Please select your request type: Zoom Phone Number Porting
• Your email address: Make sure the email address is accurate
• Type of issue: SMS Concern
• Subject: (Keep it as is)
• Description: (Please make sure the details below are present for a smooth transaction)
  1. Zoom Phone Account Number
  2. Phone numbers that you would like to opt out of.
  3. NNID (Net Number ID) of your SMS provider. You will need to obtain this from your SMS Provider.
• Attachments: Signed LOA from your new SMS provider (contact your provider for the LOA)

Zoom will review, confirm receipt of the request, and advise once work has been completed.