Auto-answering invitations to meetings


The auto-answer feature allows you to automatically answer group messaging invitations to meetings, from specified users. The auto-answer feature can be helpful in Zoom Rooms where you would like to automatically join a call without the need to accept or answer the invitation.

This article covers:

Prerequisites for setting an auto-answer contacts

Enabling an auto-answer group in chat

Account

To enable the Auto-Answer Group in Chat feature for all members of your organization:

  1. Sign in to the Zoom web portal as an admin with the privilege to edit account settings.
  2. In the navigation menu, click Account Management then Account Settings.
  3. Click the Meeting tab.
  4. Under In Meeting (Advanced), click the Auto-answer group in chat toggle to enable or disable it.
  5. If a verification dialog displays, click Enable or Disable to verify the change.
  6. (Optional) To prevent all users in your account from changing this setting, click the lock icon , and then click Lock to confirm the setting.

Group

  1. Sign in to the Zoom web portal as an admin with the privilege to edit groups.
  2. In the navigation menu, click User Management then Groups.
  3. Click the applicable group name from the list.
  4. Click the Meetings tab.
  5. Under In Meeting (Advanced), click the Auto-answer group in chat toggle to enable or disable it.
  6. If a verification dialog displays, click Enable or Disable to verify the change.
    Note: If the option is grayed out, it has been locked at the account level and needs to be changed at that level.
  7. (Optional) To prevent all users in the group from changing this setting, click the lock icon , and then click Lock to confirm the setting.

User

  1. Sign in to the Zoom web portal.
  2. In the navigation panel, click Settings.
  3. Click the Meetings tab.
  4. Under In Meeting (Advanced), click the Auto-answer group in chat toggle to enable or disable it.
  5. If a verification dialog displays, click Enable or Disable to verify the change.
    Note: If the option is grayed out, it has been locked at the account level and needs to be changed at that level.

Adding contacts to the auto-answer group

In order for the Zoom client to join meetings automatically when invited, the user who invites the contact must be a member of the auto-answer group. Follow the steps below to add a user to the group:

  1. Sign in to the Zoom desktop client.
  2. Click the Contacts tab .
  3. Find the user to be added to the auto-answer chat group (scroll or search).
  4. Right-click the user and select Add to Auto Answer Group.
    A new group will show up in the contact's list called Auto Answer Group.
    Note: Invitations sent from this user will now automatically be accepted. There is no limit on the number of users added to the auto-answer group.

To remove a user from the auto-answer group:

  1. Right click on the user in the auto-answer group and click Remove from Auto Answer Group.

Android | iOS

In order for the Zoom client to join meetings automatically when invited, the user who invites the contact must be a member of the auto-answer group. Follow the steps below to add a user to the group:

  1. Sign in to the Zoom mobile app.
  2. Tap the Contacts tab .
  3. Find and select the user to be added to the auto-answer chat group (scroll or search).
  4. In the top-right corner of the contact's details page, tap More , and tap Enable Auto Accept Call.
    Note: Invitations sent from this user will now automatically be accepted. There is no limit on a number of users added to the auto-answer group.

To remove a user from the auto-answer group:

  1. In the top-right corner of the contact's details page, tap More , and tap Disable Auto Accept Call.