New and enhanced features
- Admin features
- Prevent multiple records for each member within a call queue
Account owners and admins can enable a setting that logs exclusively the calls answered by a member within a call queue. - Sync Zoom Events to Salesforce
Account owners and admins have the option to toggle the synchronization of Zoom Events data with Salesforce on or off. By default, any connected Zoom Event is set to be synchronized. Additionally, admins can add campaign members to Zoom Events that are not already registered.
- Agent and consumer features
- Web chat support for Salesforce integration - Post-engagement
The Zoom Contact Center Salesforce integration supports the web chat channel, allowing contact center agents to provide chat interactions with their customers. Agents using these integrations will have a seamless interface to view and manage chat engagements with customers. Agents can see matching customer records being screen-popped as soon as they accept a web chat engagement (screen pop feature) based on the configuration settings on the Zoom admin portal, and after the chat is completed, they will be presented with the post-engagement screen, where they can take notes, enter disposition codes, and have the Relate to field automatically populated with the interaction record. Agents can also update chat engagements to voice or video, and view notifications if the supervisor is monitoring the engagement (listen, whisper, barge, or takeover). For Salesforce Integration, a new version (1.12.0) of the integration package will be released in the Salesforce App Exchange. As a result, customers using SalesForce Integration need to install the new package to use the web chat channel. Contact Zoom Support to enable WebChatCTIConnector for your account.
- User features
- Enhancement to sign-in process
When a user is signed into the Zoom Phone Lightning Salesforce integration, they will be kept signed in when they close their browser and/or for 7 days. Previous users were signed off when closing their browser and/or after 3.5 days.
Changes to existing features
- Migration of AI Companion web settings to dedicated AI Companion tab
The corresponding web settings for most AI Companion features are being moved to their own dedicated tab on the Account, Group, and User-level settings pages in the web portal. This includes settings for Meeting Summary, AI Companion questions, Team Chat Compose and Summary, and Email Compose, but excludes Smart Recording, as that is still included in cloud recording settings. Future AI Companion features will also plan to have their settings located in this new AI Companion tab.
New and enhanced features
- Administrator features
- Greater admin control of which participants can interact with AI Companion
The web settings for AI Companion questions in meetings will also allow admins to control who in the meeting can ask AI Companion questions about the current meeting, if active in the current meeting. Admins can restrict AI Companion access to only the host, all participants from the point they join (meaning they cannot ask questions about topics from before they joined), and all participants for the entire time the AI Companion is active. These additional options under the AI Companion setting are available at the account, group, and user levels. If this is unlocked, hosts can also control this access during the live meeting.
- User features
- Greater host control of which participants can interact with AI Companion
The web settings for AI Companion questions in meetings will also allow hosts to control who in the meeting can ask AI Companion questions about the current meeting, if active in the current meeting. The host can restrict AI Companion access to only themselves, all participants from the point they join (meaning they cannot ask questions about topics from before they joined), and all participants for the entire time the AI Companion is active. If this is unlocked, hosts can also control this access during the live meeting.
Resolved issues
- Resolved an issue where registration for meetings, previously set to manual approval, was successfully updated to auto approval, but registrants were not receiving confirmation emails
- Resolved an issue where meeting invitations for a meeting that required registration were not automatically sent for imported users, requiring manual sending by the customer at a later time
For full notes including version numbers, please see the operating system release notes.
Windows | macOS | Linux | Android* | iOS*
*Note: The mobile releases require additional approval from their respective app stores and may take a few additional days to be available for download.
New and enhanced features
- Meeting features
- Greater host control of AI Companion during meetings - Windows, macOS, Linux, Android, iOS
Hosts can control who in the meeting can ask AI Companion questions about the current meeting, when active in the current meeting. In addition to setting these defaults through web settings, the host can also control AI Companion access during the live meeting. The in-meeting options are the same as the web settings, restricting access to only themselves (the host), all participants from the point they join (meaning they cannot ask questions about topics from before they joined), or all participants for the entire time the AI Companion is active. If this is locked by admins, hosts cannot change this access during the live meeting.
Resolved Issues
- Minor bug fixes
- Resolved an issue regarding contacts invited as part of scheduling a meeting not receiving the invite - macOS
For full notes including version numbers, please see the operating system release notes.
Intune for Android | Intune for iOS
Note: The mobile releases require additional approval from their respective app stores and may take a few additional days to be available for download.
New and enhanced features
- Meeting features
- Greater host control of AI Companion during meetings - Android, iOS
Hosts can control who in the meeting can ask AI Companion questions about the current meeting, when active in the current meeting. In addition to setting these defaults through web settings, the host can also control AI Companion access during the live meeting. The in-meeting options are the same as the web settings, restricting access to only themselves (the host), all participants from the point they join (meaning they cannot ask questions about topics from before they joined), or all participants for the entire time the AI Companion is active. If this is locked by admins, hosts cannot change this access during the live meeting.
Resolved Issues
Resolved Issues
Note: There are security fixes for all supported platforms.
- Windows fixes
- Unable to adjust use of automatic mic volume control
An issue was reported for the 64-bit version where the Automatically adjust microphone volume option under Audio settings was unable to be checked/unchecked. This issue was reported in version 5.14.10. - Zoom client still visible on lock screen
An issue was reported where the meeting window could continue to be displayed after the remote virtual desktop entered a screen-lock state. This issue was found to be the result of a new screen lock implementation that required adding additional logic.
- Linux fixes
- Remote control causing local keyboard issues
An issue was reported where a user taking control of someone else’s keyboard through remote control would inadvertently lose control of their keyboard for use on their local device. This issue was reported in version 5.15.4. - Stuck Citrix toolbar during screen sharing
An issue was reported where the Citrix toolbar would become covered by the offloaded Zoom video. This issue was reported in version 5.15.5, but affects all previous Linux plugins. - Shared content flickers when dragged by mouse
An issue was reported where shared content would flicker when the user dragged the shared content with their mouse. This issue was reported in version 5.15.11, but affects all previous Linux plugins. - Audio/video out of sync on Dell ThinOS devices
An issue was reported where a participant’s audio and video gradually become more and more out of sync. This was caused by a 28 ms discrepancy in tick calculations by the processor, resulting in an increasingly more noticeable sync issue. This issue only affected Dell ThinOS devices and was reported in version 5.14.10.
Resolved Issues
Note: There are security fixes for all supported platforms.
- Linux fixes
- Remote control causing local keyboard issues
An issue was reported where a user taking control of someone else’s keyboard through remote control would inadvertently lose control of their keyboard for use on their local device. This issue was reported in version 5.15.4. - Shared content flickers when dragged by mouse
An issue was reported where shared content would flicker when the user dragged the shared content with their mouse. This issue was reported in version 5.15.11, but affects all previous Linux plugins. - Stuck Citrix toolbar during screen sharing
An issue was reported where the Citrix toolbar would become covered by the offloaded Zoom video. This issue was reported in version 5.15.5, but affects all previous Linux plugins. - Audio/video out of sync on Dell ThinOS devices
An issue was reported where a participant’s audio and video gradually become more and more out of sync. This was caused by a 28 ms discrepancy in tick calculations by the processor, resulting in an increasingly more noticeable sync issue. This issue only affected Dell ThinOS devices and was reported in version 5.14.10.