Enabling Zoom Phone access on mobile apps

Admins can manage phone users' access to Zoom Phone on all Zoom mobile apps (Android, iOS, or iPad). This includes all phone features; for example, calling, SMS, call history, and voicemail.

When the feature is enabled, users can utilize Zoom Phone on the Zoom mobile app. When the operating system (OS) is not selected in the web portal, users will not have access to the Phone tab. If calling or SMS/MMS is unchecked, they will still have access to the Zoom Phone tab with some basic functions, excluding calling or SMS/MMS.

Requirements for enabling Zoom Phone access on mobile apps

Limitations for Zoom Phone on mobile

The Zoom Phone on mobile setting has the following limitations:

Table of Contents

How to enable or disable Zoom Phone on mobile

Notes:

Enable or disable Zoom Phone on mobile for the entire account

This setting allows account owners or admins to enable or disable Zoom Phone on mobile for all users in the account.

  1. Sign in to the Zoom web portal as an admin with the privilege to edit account settings.
  2. In the top-right corner, click your profile picture or initials, then click Admin Center.
  3. In the side menu, click Settings .
  4. Click Zoom Phone.
  5. Under Desk Phones & Clients, click the Zoom Phone on mobile toggle to enable or disable it.
  6. If a verification dialog appears, click Enable or Disable to verify the change.
  7. After enabling the feature, select or deselect the following checkboxes to enable or disable features:
    Note    : If the SMS/MMS checkbox is deselected, phone users cannot access calling and SMS features, but can still access call history and voicemail on the mobile app.
  8. (Optional) Manage Zoom Phone functionality for your Frontline Workers (FLW) users:
    Note: This option only applies to admins with a Frontline Workers (FLW) license. Disabling this option will not impact core functions (for example, voice calling).
  9. Click Save.
  10. (Optional) To prevent all users in your account from changing this setting, click the lock icon , and then click Lock to confirm the setting.

Enable or disable Zoom Phone on mobile for a group of users

This setting allows account owners or admins to enable or disable Zoom Phone on mobile for a specific group of users. Changes apply only to users in the selected group.

  1. Sign in to the Zoom web portal as an admin with the privilege to edit groups.
  2. In the top-right corner, click your profile picture or initials, then click Admin Center.
  3. In the side menu, click Users then Groups.
  4. In the General configuration section, click Edit product settings.
  5. Click the applicable group name from the list.
  6. Click the Zoom Phone tab.
  7. Under Desk Phones & Clients, click the Zoom Phone on mobile toggle to enable or disable it.
  8. If a verification dialog appears, click Enable or Disable to verify the change.
    Note: If the option is grayed out, it has been locked at the account level and needs to be changed at that level.
  9. After enabling the feature, select or deselect the following checkboxes to enable or disable features:
    Note    : If the SMS/MMS checkbox is deselected, phone users cannot access calling and SMS features, but can still access call history and voicemail on the mobile app.
  10. Click Save.
  11. (Optional) To prevent all users in the group from changing this setting, click the lock icon , and then click Lock to confirm the setting.

Enable or disable Zoom Phone on mobile for a site

This setting allows account owners or admins to enable or disable Zoom Phone on mobile for a specific site. Changes apply only to users in the selected site.

Note: If you have multiple sites, this policy setting is only available at the site level.

  1. Sign in to the Zoom web portal as an admin with the privilege to edit sites.
  2. In the top-right corner, click your profile picture or initials, then click Admin Center.
  3. In the side menu, click Product configuration then Phone system followed by Company Info.
  4. Click the applicable site name from the list.
  5. Click the Policy tab.
  6. Under Desk Phones & Clients, click the Zoom Phone on mobile toggle to enable or disable it.
  7. If a verification dialog appears, click Enable or Disable to verify the change.
    Note: If the option is grayed out, it has been locked at the account level and needs to be changed at that level.
  8. After enabling the feature, select or deselect the following checkboxes to enable or disable features:
    Note    : If the SMS/MMS checkbox is deselected, phone users cannot access calling and SMS features, but can still access call history and voicemail on the mobile app.
  9. Click Save.
  10. (Optional) To prevent all users in the group from changing this setting, click the lock icon , and then click Lock to confirm the setting.

Enable or disable Zoom Phone on mobile for a phone user

This setting allows account owners or admins to enable or disable Zoom Phone on mobile for a specific phone user. Changes apply only to the phone user.

  1. Sign in to the Zoom web portal as an admin with the privilege to edit phone users.
  2. In the top-right corner, click your profile picture or initials, then click Admin Center.
  3. In the side menu, click Product configuration then Phone system followed by Users & Rooms.
  4. Click the Users tab.
  5. Click the applicable phone user name from the list.
  6. Click the Policy tab.
  7. Under Desk Phones & Clients, click the Zoom Phone on mobile toggle to enable or disable it.
  8. If a verification dialog appears, click Enable or Disable to verify the change.
    Note: If the option is grayed out, it has been locked at the account level and needs to be changed at that level.
  9. After enabling the feature, select or deselect the following checkboxes to enable or disable features:
    Note    : If the SMS/MMS checkbox is deselected, phone users cannot access calling and SMS features, but can still access call history and voicemail on the mobile app.
  10. Click Save.
  11. (Optional) To prevent all users in the group from changing this setting, click the lock icon , and then click Lock to confirm the setting.