Controlling Zoom Phone access on mobile apps

Admins can control phone users' access to Zoom Phone on all Zoom mobile apps (Android, iOS, iPad). This includes all phone features; for example, calling, SMS, call history, and voicemail.

Requirements for controlling Zoom Phone access on mobile apps

• Pro, Business, or Education account
• Account owner or admin privileges
• Zoom Phone license

How to control Zoom Phone access on mobile apps

1. Access your policy settings at the account or site user level.
   Note: If you have multiple sites, this policy setting is only available at the site level.
2. Enable or disable the Zoom Phone on Mobile toggle.
   • If enabled, phone users can use all Zoom Phone features on the Zoom mobile app (Android, iOS, and iPad).
     • Allow Calling and SMS/MMS functions on Mobile: Enable or disable calling and SMS features. If disabled, phone users cannot access calling and SMS features but can still access call history and voicemail on the mobile app.
   • If disabled, phone users cannot use Zoom Phone features in the Zoom mobile app (Android, iOS, or iPad). This includes all phone features like SMS, call history, and voicemail.