Enabling Zoom Phone access on mobile apps

Admins can manage phone users' access to Zoom Phone on all Zoom mobile apps (Android, iOS, iPad). This includes all phone features; for example, calling, SMS, call history, and voicemail.

Requirements for enabling Zoom Phone access on mobile apps

• Pro, Business, or Education account
• Account owner or admin privileges
• Zoom Phone license

How to enable or disable Zoom Phone on mobile

Notes:

• If Zoom Phone on mobile is enabled, phone users can use all Zoom Phone features on the Zoom mobile app (Android, iOS, and iPad).
• If Zoom Phone on mobile is disabled, phone users cannot use Zoom Phone features in the Zoom mobile app (Android, iOS, or iPad). This includes all phone features like SMS, call history, and voicemail.

Account

To enable or disable Zoom Phone on mobile for all users in the account:

1. Sign in to the Zoom web portal as an admin with the privilege to edit account settings.
2. In the navigation menu, click Account Management then Account Settings.
3. Click the Zoom Phone tab.
4. Under General, click the Zoom Phone on mobile toggle to enable or disable it.
5. If a verification dialog appears, click Enable or Disable to verify the change.
6. After enabling the feature, select or deselect the Allow Calling and SMS/MMS functions on Mobile checkbox to enable or disable calling and SMS features, then click Save.
   Note: If this checkbox is deselected, phone users cannot access calling and SMS features but can still access call history and voicemail on the mobile app.
7. Manage Zoom Phone functionality for your Frontline Workers (FLW) users:
   Note: This option only applies to admins with a Frontline Workers (FLW) license. Disabling this option will not impact core functions (e.g., voice calling).
   • In the Frontline Workers (FLW) only section, select the options that you want to manage :
     • Show Zoom Phone UI on mobile: Select the checkbox if you want Zoom Phone to appear in the Zoom app for your FLW users. Deselect the checkbox if you do not want Zoom Phone to be visible in the Zoom app for your FLW users.
       Note: This is enabled by default.
     • Show voicemail UI on mobile: Select the checkbox if you want the Voicemail tab to appear in the Zoom app for your FLW users. When enabled, callers have the option to leave a voicemail when a call is not answered, forward to voicemail, and handle other voicemail scenarios. Deselect the checkbox if you do not want the Voicemail tab to be visible in the Zoom app for your FLW users. When disabled, callers do not have an option to leave a voicemail, forward to voicemail, or handle other voicemail scenarios.
8. (Optional) To prevent all users in your account from changing this setting, click the lock icon , and then click Lock to confirm the setting.

Group

To enable or disable Zoom Phone on mobile for a group of users:

1. Sign in to the Zoom web portal as an admin with the privilege to edit groups.
2. In the navigation menu, click User Management then Groups.
3. Click the applicable group name from the list.
4. Click the Zoom Phone tab.
5. Under General, click the Zoom Phone on mobile toggle to enable or disable it.
6. If a verification dialog appears, click Enable or Disable to verify the change.
   Note: If the option is grayed out, it has been locked at the account level and needs to be changed at that level.
7. After enabling the feature, select or deselect the Allow Calling and SMS/MMS functions on Mobile checkbox to enable or disable calling and SMS features, then click Save.
   Note: If this checkbox is deselected, users cannot access calling and SMS features but can still access call history and voicemail on the mobile app.
8. (Optional) To prevent all users in the group from changing this setting, click the lock icon , and then click Lock to confirm the setting.

Site

Note: If you have multiple sites, this policy setting is only available at the site level.

To enable or disable Zoom Phone on mobile for a site:

1. Sign in to the Zoom web portal as an admin with the privilege to edit sites.
2. In the navigation menu, click Phone System Management then Company Info.
3. Click the applicable site name from the list.
4. Click the Policy tab.
5. Under General, click the Zoom Phone on mobile toggle to enable or disable it.
6. If a verification dialog appears, click Enable or Disable to verify the change.
   Note: If the option is grayed out, it has been locked at the account level and needs to be changed at that level.
7. After enabling the feature, select or deselect the Allow Calling and SMS/MMS functions on Mobile checkbox to enable or disable calling and SMS features, then click Save.
   Note: If this checkbox is deselected, users cannot access calling and SMS features but can still access call history and voicemail on the mobile app.
8. (Optional) To prevent all users in the group from changing this setting, click the lock icon , and then click Lock to confirm the setting.

Phone user

To enable or disable Zoom Phone on mobile for a phone user:

1. Sign in to the Zoom web portal as an admin with the privilege to edit phone users.
2. In the navigation menu, click Phone System Management then Users & Rooms.
3. Click the Users tab.
4. Click the applicable phone user name from the list.
5. Click the Policy tab.
6. Under General, click the Zoom Phone on mobile toggle to enable or disable it.
7. If a verification dialog appears, click Enable or Disable to verify the change.
   Note: If the option is grayed out, it has been locked at the account level and needs to be changed at that level.
8. After enabling the feature, select or deselect the Allow Calling and SMS/MMS functions on Mobile checkbox to enable or disable calling and SMS features, then click Save.
   Note: If this checkbox is deselected, phone users cannot access calling and SMS features but can still access call history and voicemail on the mobile app.
9. (Optional) To prevent all users in the group from changing this setting, click the lock icon , and then click Lock to confirm the setting.