Accidentally deleted numbers or previously owned numbers you’d like to get back can be investigated, and much of the time, recovered by the Zoom porting team.

Prerequisites for recovering a deleted phone number

• Account owner or admin permissions
• Zoom Phone licenses
• Completed the Zoom Phone initial setup

How to recover a deleted phone number

1. Submit your order Here and make sure to follow the steps below:
   • Please select your request type: Zoom Phone Number Porting
   • Your email address: Make sure the email address is accurate
   • Type of Issue: Number movement or recovery
   • Subject: (Keep it as is)
   • Description: (Please make sure the details below are present for a smooth transaction)
     • Zoom Phone Account Number
     • The numbers you want to recover
     • Note: Provide a brief explanation of how the numbers were removed from your account (deleted on accident, removed as not needed, etc.)
   • Attachments: (Optional, can be used uploading spreadsheet)
2. Zoom will review, confirm receipt of the request, an attempt to recover the numbers.

Notes:

• There is a small window for number recovery. Once a number is removed/deleted from your account, after 30 days, it will be made available to other Zoom customers.
• When changing your main company number, you can choose to replace the number while keeping the old main company number.