Managing the multi-session Moderation tab

Event organizers can use the Moderation tab to add moderators and manage reported incidents in Zoom Events. A log of all moderation actions taken will be stored in the Moderation tab’s control panel.

Learn more about creating a multiple-session event.

This article covers:

• How to access the Moderation tab in Zoom Events
• How to manage moderators
  • Add moderators
  • Manage moderators
• How to view incidents
  • View Summary
  • Filter moderation

Prerequisites for managing the multiple-session Moderation tab in Zoom Events

• Pro, Business, Enterprise, or Education account
• Zoom Events Unlimited license or Zoom Events Pay Per Attendee license
• Stripe or PayPal Business account is required to create paid events

Note: For access to the latest Zoom Events and Webinar features, we strongly recommend hosts to update to the latest version of the Zoom desktop client/mobile application.

How to access the Moderation tab in Zoom Events

1. Create a multi-session event or edit an upcoming event to access the event creation flow.
2. In the event creation flow navigation menu, click Event experience, then click Moderation.
   The Moderation page will appear.

How to manage moderators

Moderators are responsible for in-lobby moderation and reviewing reports sent to the event organizer in the Moderation tab. The moderator can monitor any user reports sent to the event organizer during the event and have the following permissions:

• Monitor and remove messages sent in the lobby chat.
• Report and remove participants from a session or the lobby.
• Remove reported messages and participants.
• Event moderators with event alternative host permission can start all sessions and have the same in-session privileges as the host.

If the host has enabled the moderator as an alternative host, then the moderator will have the following alternative host permissions in addition to the moderator permissions:

• Start and join sessions as an alternative host.
• Report and remove participants from a session or the lobby.

Learn more about being a moderator.

Add moderators

Note: Event organizers can assign moderators the Alternative Host role, where they have permission and access to start and join sessions as an alternative host. 

1. Access the Moderation tab in the event creation flow.
2. On the Moderation page, click Manage Moderator.
   A panel will appear.
3. (Optional) In the panel, select the Alternative Host checkbox.
   If selected, they have permission and access to start and join sessions as an alternative host.
   Note: This permission can be edited and removed after it has been assigned.
4. In the Enter email address text box, enter the email address of the person who you want to be a moderator, then click Add.
   Note: You can add up to 100 event moderators.
5. Click Save.

The added moderators will receive an email, notifying them that they have been invited to be a moderator for sessions in your event. 

Manage moderators

1. After you add event moderators, return to the Moderation tab.
2. On the Moderation page, click Manage Moderators.
   A panel will appear. Under Moderators, the event moderators' email addresses are listed. Under Alternative Host, the checkboxes are selected if you selected additional permission for the event moderators.
3. In the panel, do the following actions:
   • Add more moderators.
   • Remove additional permission for a moderator: Under Alternative Host, deselect the checkbox for the event moderator you want to remove additional permission.
   • Remove an event moderator: To the right of the event moderator you want to delete, click the trash icon .
     Note: Once you remove a moderator, moderator permissions will be removed for that user. The moderator will not receive an email or notification about being removed from the event.
4. Click Save.

How to view incidents

On the Moderation page, you can view and monitor:

• Type: Displays if the report is about a user or content.
• Reported Target: Displays where the incident happened.
• Status: Displays if the report is open (in progress) or closed (resolved). The most recent status of the report.
• Reason: The feedback submitted by the reporter that best describes how this content goes against our Acceptable Use Guidelines. 
• Content: Reported content from the user.
  • (Optional) Screenshot: Click to see the screenshot uploaded when the attendee was reported. In the bottom-left corner, click Download  to download the screenshot.
• Time: The time the user/content was reported. You can also filter this moderation data (ascending or descending) by the reported time.
• Reporter: Name of the person who reported the user. 
• Action Log: Latest action that was taken on an incident to resolve it.
• Action: Select if you want to Resolve or Dismiss the incident.
  • To the right of the Resolve and Dismiss actions, click the ellipsis , then select the following actions:
    
    • Manage incident for Lobby reports: When you select this action, a pop-up notification will direct you to the event lobby. The moderator must directly proceed to the event to take action. Resolving tickets directly in the incident management table on the Moderation page is not supported for lobby reporting as the incident reports are not directly tied to a user/content.
    • Mark as resolved: Mark this issue as resolved. 

You can also use the search bar to search through the incidents.

View Summary

1. Access the Moderation tab.
2. In the top-right corner, click View Summary.
   A panel will appear.
3. In the panel, view high-level information about:
   • Incident Reports
   • Instances of Removed Messages
   • Removed Users
   • Blocked Content

Filter moderation

1. Access the Moderation tab.
2. Click the following dropdowns and select how you want to filter moderation:
   • All Types: Filter by moderation type and select User or Content.
   • All Status: Filter by moderation status and select Open or Closed.
   • All Reasons: Filter by the reason of moderation and select from the reason options.
   • All Operation Logs: Filter by changes made by moderators in the event and select the operation activity you want to filter.
3. (Optional) To the right of the filter dropdowns, click Restore all filters to reset all filters.