Managing the Moderation tab

Event organizers can use the Moderation tab to add moderators and manage reported incidents in Zoom Events. A log of all moderation actions taken will be stored in the Moderation tab’s control panel.

Learn more about creating a Zoom Event.

This article covers:

Prerequisites for managing the Moderation tab in Zoom Events

Note: For access to the latest Zoom Events and Webinar features, we strongly recommend hosts to update to the latest version of the Zoom desktop client/mobile application.

How to access the Moderation tab in Zoom Events

  1. Create a Zoom Event or edit an upcoming event to access the event creation flow.
  2. In the event creation flow navigation menu, click Event Experience, then click Moderation.
    The Moderation page will appear.

How to manage event moderators

Event moderators can monitor chats and view reports in the control panel. The event moderator will be able to monitor any user reports sent to the event organizer during the event and have the following permissions:

If the host has enabled the event moderator as an event alternative host, then the event moderator will have the following event alternative host permissions in addition to the event moderator permissions:

Learn more about being an event moderator.

Add event moderators

Note: Event organizers can assign event moderators the Alternative Host role, where they have permission and access to start and join sessions as an alternative host. 

  1. Access the Moderation tab in the event creation flow.
  2. On the Moderation page, click Manage Moderator.
    A panel will appear.
  3. (Optional) In the panel, select the Alternative Host checkbox.
    If selected, they have permission and access to start and join sessions as an alternative host.
    Note: This permission can be edited and removed after it has been assigned.
  4. In the Enter email address text box, enter the email address of the person who you want to be a moderator, then click Add.
    Note: You can add up to 20 event moderators.
  5. Click Save.

The added event moderators will receive an email, notifying them that they have been invited to be an event moderator for sessions in your event. 

Manage event moderators

  1. After you add event moderators, return to the Moderation tab.
  2. On the Moderation page, click Manage Moderators.
    A panel will appear. Under Moderators, the event moderators' email addresses are listed. Under Alternative Host, the checkboxes are selected if you selected additional permission for the event moderators.
  3. In the panel, do the following actions:
    • Add more moderators.
    • Remove additional permission for a moderator: Under Alternative Host, deselect the checkbox for the event moderator you want to remove additional permission.
    • Remove an event moderator: To the right of the event moderator you want to delete, click the trash icon .
      Note: Once you remove a moderator, moderator permissions will be removed for that user. The moderator will not receive an email or notification about being removed from the event.
  4. Click Save.

How to view incidents

On the Moderation page, you can view and monitor:

You can also use the search bar to search through the incidents.

View Summary

  1. Access the Moderation tab.
  2. In the top-right corner, click View Summary.
    A panel will appear.
  3. In the panel, view high-level information about:
    • Incident Reports
    • Instances of Removed Messages
    • Removed Users
    • Blocked Content

Filter moderation

  1. Access the Moderation tab.
  2. Click the following dropdowns and select how you want to filter moderation:
    • All Types: Filter by moderation type and select User or Content.
    • All Status: Filter by moderation status and select Open or Closed.
    • All Reasons: Filter by the reason of moderation and select from the reason options.
    • All Operation Logs: Filter by changes made by moderators in the event and select the operation activity you want to filter.
  3. (Optional) To the right of the filter dropdowns, click Restore all filters to reset all filters.