Viewing Zoom Phone Access Reports

Zoom Phone Access Reports allow admins to view phone users who have access to the following:

• Shared voicemail inboxes
• Shared call recordings
• Call delegation (shared line appearance)
• Voicemails and call recordings from call queues, auto receptionists, shared line groups (phone users that were given privileges to these extensions using role management)

You can see a summary of phone users or see a list of specific phone users with access. You can also subscribe to email notifications for these reports.

Note: Access reports are separate from the Zoom Phone usage reports.

Requirements for viewing access reports for voicemails, call recordings, and call delegation

• Business or Education account
• Account owner or admin privileges
• Either a Zoom Workplace license with Phone included, or a standalone Zoom Phone calling plan
• Zoom Phone Customer Engagement Pack add-on

How to view access reports

1. Sign in to the Zoom web portal.
2. In the top-right corner, click your profile picture or initials, then click Profile.
3. In the side menu, click Reports then Zoom Phone.
4. Click Access Reports.
5. (Optional) In the top right corner, click Subscription Center.
   You will be redirected to the Zoom Phone Subscription Center to manage your subscriptions.
6. In the Summary section, you can view the following:
   • Site: All sites (referring to the account). Click the expand icon to view all site names.
   • Voicemail Access: Total voicemail access count for all sites or each site.
   • Automatic Call Recording Access: Total automatic call recording access count for all sites or each site.
   • Ad Hoc Call Recording Access: Total ad hoc call recording access count for all sites or each site.
   • Shared Line Appearance Access: Total shared line appearance access count for all sites or each site.
7. Use the drop-down menus at the top to filter data:
   • Can Access: Select the extension type to see a list of phone users who can access that extension type.
     Note: To only see users with call delegation access, select Users.
   • Access type (middle drop-down menu): Select the access type to see a list of phone users who can access it.
     • Ad Hoc Call Recording
     • Automatic Call Recording
     • Voicemail
     • Shared Line Appearance
   • Site: Select the site using the drop-down menu at the top to only view data from a specific site.
8. In the Can Access column, click the embedded links to view more details about the extensions they can access, including the privileges. See the embedded links in the Overview section for more information.
9. (Optional) In the top right corner of the Details section, click Export to CSV, to export the report as a CSV file.