Porting away from Zoom Phone or Zoom Contact Center

This article will guide you through how to get your account information from Zoom and provide steps on how to get the account details that you need to use to port your number to another operator.

Requirements for porting away from Zoom Phone and Zoom Contact Center

Notes:

Table of Contents

How to get account details for US local numbers

Note: To port out phone numbers, you must provide your new provider with the correct account information. If the numbers you want to port are on a secondary or sub-account, the port-out request must be submitted with that specific account's details. Submitting a request with the main or master account's information will result in the request being rejected.

Get account information

  1. Sign in to the Zoom web portal as an admin with the privilege to edit account settings.
  2. In the top-right corner, click your profile picture or initials, then click Admin Center.
  3. In the side menu, click Account then Account Profile.
  4. Take note of the following:

Get account owner or admin name

  1. In the side menu, click Users then Users.
  2. Search for the Owner or Admin role.
  3. Take note of the First and Last Name of the owner or admin.

Get billing address

  1. In the side menu, click Billing then click the Billing Information tab.
  2. Take note of the Address.
    Note: The address must be the first one listed on this page.

Get your port-out PIN

  1. In the side menu, click Numbers then Phone Numbers.
  2. At the top of the page, click Related Features.
  3. Click Port-out Verification.
  4. Click Change to view the port-out PIN.

How to get account details for other regions

Note: This applies to the following countries and regions:

Get account information

  1. Sign in to the Zoom web portal as an admin with the privilege to edit account settings.
  2. In the top-right corner, click your profile picture or initials, then click Admin Center.
  3. In the side menu, click Account then Account Profile.
  4. Take note of the Account Name.

Get account owner or admin name

  1. In the side menu, click Users then Users.
  2. Search for the Owner or Admin role.
  3. Take note of the First and Last Name of the owner or admin.

Get billing address

  1. In the side menu, click Billing then click the Billing Information tab.
  2. Take note of the Address.
    Note: The address must be the first one listed on this page.
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Take note of the reminders for the following countries:

How to port away Hong Kong phone numbers

  1. You will need to complete the LOA (Letter of Authorization) from the new provider and submit it to Zoom.
  2. Submit the LOA here and make sure to follow the steps below:
  3. Zoom will be seeking approval from its upstream carrier. This may take up to 15 working days for updates to be provided.
  4. Zoom will be providing a copy of the approved and stamped LOA, in which you can start the porting process to the new provider.