Porting away from Zoom Phone or Zoom Contact Center

This article will guide you through how to get your account information from Zoom and provide steps on how to get the account details that you need to use to port your number to another operator.

Requirements for porting away from Zoom Phone and Zoom Contact Center

Notes:

Table of Contents

How to get account details for US local numbers

  1. Sign in to the Zoom web portal as an admin with the privilege to edit account settings.
  2. In the navigation menu, click Account Management then Account Profile.
  3. In the navigation menu, click User Management then Users.
  4. In the navigation menu, click Account Management then Billing.
  5. Obtain your port out PIN. The Zoom platform you are on will define where you obtain your port out PIN:

How to get account details for other regions

This applies to the following:

  1. Sign in to the Zoom web portal as an admin with the privilege to edit account settings.
  2. In the navigation menu, click Account Management then Account Profile.
  3. In the navigation menu, click User Management then Users.
  4. In the navigation menu, click Account Management then Billing.
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Take note of the reminders for the following countries:

How to port away Hong Kong phone numbers

  1. You will need to complete the LOA from the new provider and submit it to Zoom.
  2. Submit the LOA here and make sure to follow the steps below:
  3. Zoom will be seeking approval from its upstream carrier. This may take up to 15 working days for updates to be provided.
  4. Zoom will be providing a copy of the approved and stamped LOA in which you can start the porting process to the new provider.