Porting away from Zoom Phone or Zoom Contact Center

This article will guide you through how to get your account information from Zoom and provide steps on how to get the account details that you need to use to port your number to another operator.

Requirements for porting away from Zoom Phone and Zoom Contact Center

Account owner or admin privileges

Zoom Phone or Zoom Contact Center license

Zoom Phone or Zoom Contact Center account must be kept on ACTIVE status; otherwise, your order will be denied.

Notes:

Zoom does not require and provide Customer Service Records (CSR) to port away your numbers.

Your new phone operator must bypass the CSR step, which is not mandatory.

Zoom Phone or Zoom Contact Center account must remain active until the port is completed.

Contact your new operator for a status update as the port-in process is an operator-to-operator transaction.

If your port-out request is rejected because the number is a PSAP number, please update the PSAP number to one that is not porting.

How to get account details for US local numbers

In the navigation menu, click Account Management then Account Profile.

Take note of the following:
1. Account Name
2. Account Number

In the navigation menu, click User Management then Users.

Search for the Owner or Admin role.
Take note of the First and Last Name of the owner or admin.

In the navigation menu, click Account Management then Billing.

Click the Billing Information tab.
Take note of the Address.
Note: The address must be the first one listed on this page.

Obtain your port out PIN. The Zoom platform you are on will define where you obtain your port out PIN:

Without the Number Management section in the web portal:
1. In the navigation menu, click Phone System Management then Company Info.
2. Click Account Settings.
3. Under Security, locate the Port-out Verification section.
4. Click Change to view the port-out PIN.
With the Number Management section in the web portal:
1. In the navigation menu, click Number Management then Phone Numbers.
2. At the top of the page, click Related Features.
3. Click Port-out Verification.
4. Click Change to view the port-out PIN.

How to get account details for other regions

This applies to the following:

US/Canada toll-free

Canada local numbers

Australia, Singapore, and Japan numbers

LATAM and EMEA countries

In the navigation menu, click Account Management then Account Profile.

Take note of the Account Name.

In the navigation menu, click User Management then Users.

Search for the Owner or Admin role.
Take note of the First and Last Name of the owner or admin.

In the navigation menu, click Account Management then Billing.

Click the Billing Information tab.
Take note of the Address.

Take note of the reminders for the following countries:

Singapore
1. Your new provider will require you to provide your UEN. This is your business registration in Singapore.
2. Select Super Internet when porting to your new provider. Super Internet is Zoom’s local partner operator in Singapore.
Australia
1. Zoom will review the port order details and will automatically deny the order if the information does not match our records.
2. Zoom will notify you when the port order has been received and the information matches our records. You are required to confirm the transaction within the allotted time; otherwise, the order will be automatically approved.
LATAM countries:
1. If your new provider requires local addresses to port, please submit the address of your local business in that area. The Zoom porting team will then manually validate the submitted information.

How to port away Hong Kong phone numbers

You will need to complete the LOA from the new provider and submit it to Zoom.

Submit the LOA here and make sure to follow the steps below:

Please select your request type: Zoom Phone Number Porting
Product: Select the target product (Zoom Phone or Zoom Contact Center)
Type of issue: Port Out Inquiry
Porting Country: Hong Kong
Porting Number Quantity: (Select the range of quantity of numbers to port)
Subject: (Keep as it is)
Description: (Please make sure the details below are present for a smooth transaction)
- Zoom Phone Account Number
Attachments: Completed and signed LOA.

Zoom will be seeking approval from its upstream carrier. This may take up to 15 working days for updates to be provided.

Zoom will be providing a copy of the approved and stamped LOA in which you can start the porting process to the new provider.

Porting away from Zoom Phone or Zoom Contact Center

Requirements for porting away from Zoom Phone and Zoom Contact Center

Table of Contents

How to get account details for US local numbers

How to get account details for other regions

How to port away Hong Kong phone numbers