Separate accounts with a specific email domain (such as @mycompany.com) are consolidated into one account when an associated domain is verified and the account owner or admin chooses to allow users to consolidate into their account. These separate accounts have the option to change their email addresses to avoid being consolidated. Any licenses or add-ons purchased by separate accounts can be refunded during the consolidation process. Once the accounts are consolidated, the parent account with the managed domain will determine which licenses and add-ons are assigned to the added users.
The account owner or admin can also add an associated domain and choose not to consolidate users into their account. If they do not choose to consolidate users, you will need to change your email address or terminate your Zoom account.
This article covers:
|Date and Time format|
|Webinars (if applicable)|
|Local recordings||Available in the local machine where it was saved unless deleted by the user.|
|Other add-on licenses|
Personal settings may be altered if they conflict with group or account settings on the account you are joining
|Team chat history and Contacts||
History from before joining the new account is not accessible to admins of the new account
Any integrations must be reconfigured after the consolidation
Reports must be downloaded before accepting the account invitation
|Personal Audio Conference details||
The configured personal audio conference such as Global Dial-In Numbers before the consolidation will be transferred with the user
By request, Porting team can migrate the Zoom Phone numbers only.
|Zoom Rooms , H323/SIP, and Room connectors||
Must be manually configured after consolidation
|Vanity URLs / Managed domains||
Users without paid accounts will simply receive confirmation that they have joined the parent account.
When an associated domain is verified and the account has enabled the setting Allow users with the same domain to consolidate into this account, you will be prompted to consolidate into the parent account or change your email address. If an associated domain is verified and the option Allow users with the same domain to consolidate into this account is not enabled, you will be required to change your email address. The prompt will appear when you sign up for a new account or sign in to an existing account in the Zoom web portal or Zoom client. If you have an existing account, you may also receive an email notification.
Note: If you didn't receive the confirmation email, please check your Spam folder and confirm that firstname.lastname@example.org is allowed in your inbox.