Setting up an appliance as a common area phone

Account owners and admins can set up a Zoom Phone Appliance as a common area phone to allow an unassigned phone to be used by anyone in a shared location.

Prerequisites for setting up an appliance as a common area phone

• Account owner or admin privileges
• Common Area Phone (CAP) license
• Zoom Phone Appliance

How to set up an appliance as a common area phone

1. Sign in to the Zoom web portal.
2. In the navigation menu, click Phone System Management then Users & Rooms.
3. Click the Common Areas tab.
4. Click Add and enter the following information:
   • Site (only visible if you have multiple sites): Select the site you want the common area phone to belong to.
   • Display Name: Enter a display name to identify the common area phone.
   • Extension Number: Enter an extension number to assign.
   • Package: Assign an outbound calling package.
   • Country/Region: Select a country/region.
   • Time Zone: Select a time zone for your common area.
   • (Optional) Specify a template to be assigned to the Common Area: Select this option if you desire to create a template.
5. Click Save. 
6. In the navigation menu, click Device Management then Device List.
7. On the far right of the device you wish to assign to the common area phone, click Edit.
8. In the Profile tab, click Assign.
9. In the drop-down, select Common Area, then enter the name of the common area.
10. Click Add.
    The phone will automatically reboot.
11. (Optional) Under the Profile tab, to the right of Assigned to, click the x to the right of the common area to remove the device from the extension.