Release notes for OnZoom

Upcoming Release

Details about upcoming releases will be posted as they become available.

Current Release

December 3, 2022

Changes to existing features

• Community Standards renamed to Acceptable Use Guidelines
  The use of Community Standards has been changed to Acceptable Use Guidelines.

Resolved issues

• Minor bug fixes

Previous Releases

September 18, 2022

New and enhanced features

• Payment & Billing features
  • Payment card Authorization and Capture occurs at the same time
    The card authentication and payment capture will occur at the same time. As a result, paid ticket registration, only using PayPal, will open to registrants 26 days before the event starts. Previously, paid ticket registration (using PayPal) was 28 days before an event began, and the card authentication and payment capture lagged 2 days after each other.
  • Support for post-registration payout
    Payout for an event occurs after the post-registration period for a ticket type ends. Previously, payout for an event occurred after the event ended.

Resolved issues

• Minor bug fixes

July 24, 2022

Changes to existing features

• Remove "Allow Participants to Unmute themselves" setting for OnZoom
  The setting, Allow Participants to Unmute themselves, will be deprecated and removed from the platform.

New and enhanced features

• General features
  • Distinguish OnZoom page names
    The OnZoom page titles are distinguished when they are indexed on a search engine. Each page’s path will display a unique title so users can easily identify a page.

Resolved issues

• Minor bug fixes

June 27, 2022

Changes to existing features

• Change "Billing Information" to "Payments & Billing"
  OnZoom’s navigation menu Billing Information tab–as well as the tab’s page header–is now renamed to Payments & Billing.

Resolved issues

• Minor bug fixes
• Security enhancements

May 1, 2022

Changes to existing features

• Deprecate "Allow Participants to Unmute themselves" for OnZoom
  The Allow Participants to Unmute themselves setting will be deprecated and removed in July 2022.

New and enhanced features

• Attendee features
  • Direct attendees to specific ticket
    When attendees click View Ticket in their event confirmation emails, they will be automatically directed to their specific ticket for that event. Previously, attendees were taken to the general Tickets page.
• Payment & Billing features
  • Support for partial refunds
    OnZoom now has a partial refund functionality for single-session and event series. Event organizers can now accept attendees’ partial refund requests. The event organizer can partially refund attendees in the following scenarios:
    • Event level: Some occurrences of the entire event series can be cancelled and the amount of those occurrences will be partially refunded.
    • Ticket level: Some tickets of the entire order can be cancelled and refunded.

Resolved issues

• Minor bug fixes
• Security enhancements

April 17, 2022

New and enhanced features

• Event setup features
  • Enhancements to live streaming and recording enablement
    Hosts can now change live streaming and recording enablement settings after a ticket has been sold for pending events that have not taken place yet.
• Payment and billing features
  • Separate paid event creation from paid ticket creation
    Hosts can now schedule paid events on any date. Only the attendee paid ticket registration is limited by their OnZoom host account's payment provider requirements:
    • PayPal: 29 days
    • Stripe (users in the US): 12 months
    • Stripe (users outside of the US): 89 days

      Availability for the paid ticket registration will follow the payment provider’s requirements. Attendees can now view the paid event registration open date and choose to receive an email reminder to return to the paid event page to complete registration once it’s available. Previously, hosts were limited and could not schedule their paid events beyond their OnZoom account’s payment provider scheduling requirements.

Resolved issues

• Minor bug fixes

April 3, 2022

New and enhanced features

• Record locally at the event level
  Recording of conferences (across all sessions) and events can now be recorded locally instead of only to the cloud. The Host must enable the local recording option.
• Updated OnZoom onboarding videos
  OnZoom’s onboarding videos are now updated, creating a more on-brand, in-depth tutorial for first-time OnZoom Hosts.

Resolved issues

• Minor bug fixes

March 13, 2022

New and enhanced features

• Ticketing features
  • Edit ticket details after publishing paid or free events
    After a single-session event/series event is published, the Host can edit their event’s ticket details even if it already has registrants. The Quantity, Ticket Name, Description, Registration Starts/Ends fields are editable and will apply to future registration after they are updated. Additionally, Hosts can add to or delete the guest list.

Resolved issues

• Minor bug fixes

January 23, 2022

Changes to existing features

• Payment & Billing features
  • Partial refund capabilities
    Hosts and Attendees now have partial refund capability to support the flexibility of canceling events or refunding tickets.

New and enhanced features

• Host features
  • Email notification for the restricted guest list
    For public events, email notifications can be sent to invited guests, who are uploaded through a CSV file.
  • Enhancements to the Duplicate Event option
    When an event organizer duplicates an event, the event, session, and ticket start date/time will be adjusted automatically to the current date.

Resolved issues

• Minor bug fixes
• Security enhancement

January 9, 2022

New and enhanced features

• Ticket Management
  • Public event email notifications
    All attendees who are invited to an event via the guest list csv will receive an email notification.
• Hub
  • Multiple Recording Files
    If a session has multiple recording files, the longest file will be provided to attendees as the recorded session.
• Ticket Management
  • Gifted tickets
    Attendees who received gifted tickets will have the option to opt-in to providing contact information.

Resolved Issues

• Minor bug fixes
• Security enhancements

December 19, 2021

New and enhanced features

• Payments & Billing
  • Cancel order for single/series event
    OnZoom Hosts can cancel an order for single/series events.

Resolved Issues

• Minor bug fixes
• Security enhancements

December 5, 2021

New and enhanced features

• Attendee Experience
  • Error message optimization-too early to join
    Zoom Event users will be notified through an optimized message of the specific time that they can join the event.
  • Error message optimization-too late to join
    Zoom Event users will be notified through an optimized message of the specific time that the event has ended.

Resolved Issues

• Minor bug fixes
• Security enhancements

November 21, 2021

Changes to existing features

• Scheduling paid events
  Hosts that have Stripe enabled as their payment provider and a billing address in the U.S. can schedule and hold paid events up to 12 months after publishing.
• OnZoom registration and Zoom desktop client credentials detection
  When registrants with calendars integrated into their Zoom desktop client are signed in to the client with credentials different than their OnZoom registration credentials, they will see a View Event option. Only users signed in to the Zoom desktop client with the same credentials that are used for OnZoom registration will see a Join button.

New and enhanced features

• Simplify registration process for free and paid OnZoom events
  Attendees’ registration process for free and paid events is now simplified and consolidated.
• Payments & Billing disclaimer
  A disclaimer has been added to inform Hosts that their linked Stripe account should only be used for sales from events that are directly listed on OnZoom. Payments made outside of OnZoom will not be received.
• Refund confirmation
  Hosts will now receive an email confirmation or in-app notification if their refund to Attendees is processed successfully. Previously, Hosts were not notified by email confirmations and in-app notifications for a successful refund.
• Canceling an event
  Hosts can cancel a live event from the Events page resulting in sessions ending immediately and the canceled event being removed from the web portal.

  Additionally, Attendees will see a message that the event was canceled followed by receiving an email notifying them that the event has been canceled and receiving a full refund if the canceled event was a paid event.

Resolved issues

• Minor bug fixes
• Security enhancements

September 5, 2021

New and enhanced features

• Singular location for OnZoom Host Profile
  Previously, users could access the Host Profile link from multiple locations. Now, the Host Profile link can be accessed from a more visible, singular location. When a user clicks their name under their profile picture, it will take them to the Host Profile tab on the Manage page.
• Re-linking a Stripe account
  Hosts can either create a new account or relink a previously created Stripe account. After relinking, all existing Stripe transactions (charges, payouts, refunds, transaction details) are resumed.

Resolved issues

• Minor bug fixes

August 22, 2021

New and enhanced features

• Reduced and simplified recording notifications
  “Recording is available” and “Transcript Available” emails will be combined and sent to the Host and Attendees when an event ends. Previously, separate emails were sent to Hosts and Attendees for “Recording is available” and “Transcript Available”.

Resolved issues

• Minor bug fixes
• Security enhancements

August 15, 2021

Note: This OnZoom release was delayed from its initial August 8, 2021 release date.

Changes to existing features

• Event Summary & Reports
  The OnZoom Host Dashboard labels have been updated to more accurately represent the data displayed in the Event Summary and detailed reports.
• The Create tab will directly go to the event creation process
  Clicking Create from the homepage will take Hosts directly to the event creation process, saving unnecessary clicks for the Host. Previously, there was a single dropdown Event option that users had to click on.

Resolved issues

• Minor bug fixes

June 29, 2021

Resolved issues

• Minor bug fixes

June 20, 2021

Changes to existing features

• Minimum desktop client and mobile app version 5.6.3
  Users are now required to be on Zoom desktop client or mobile app version 5.6.3 or higher to start or join an OnZoom event. If users are on an older version, they will be prompted to download the latest version.

New and enhanced features

• Support for Basic Webinar license holders to host webinars
  Basic Webinar license holders can host webinar events that are limited to a maximum event duration of 40 minutes and a maximum attendance capacity of 100 participants, in addition to reduced usage of webinar feature set.
• New payment processor: Stripe
  Hosts can now link to Stripe for payment processing. When linked to Stripe, an event can be scheduled to start up to 89 days after its publishing date.
• Updated OnZoom Terms of Use
  Account administrators can now accept the OnZoom Host Terms of Service on behalf of all users on their account. OnZoom Hosts with a Pro Zoom license are now subject to the new OnZoom Host Terms of Use. OnZoom Event Attendees can now accept the Event Participant Terms of Use during registration and can opt-in to share data with the Host.
• Attendee Email
  Hosts can now collect email addresses from registrants who opt-in to data sharing during registration
• Attendee Payment Options
  Attendees can now manage, edit, and save payment methods under Billing, allowing them to save up to two credit cards or a PayPal wallet for simple event checkout.

Resolved issues

• Minor bug fixes

May 30, 2021

Resolved issues

• Minor bug fixes

May 16, 2021

Resolved issues

• Minor bug fixes

April 25, 2021

New and enhanced features

• Delete recordings from within OnZoom
  Hosts can now delete recordings from the Host Dashboard.

Resolved issues

• Minor bug fixes

April 18, 2021

New and enhanced features

• Ability to add Alternative Hosts from an outside Zoom account
  Hosts can add Alternative Hosts who are not under the same Zoom account that the Host is under.
• Update to OnZoom account-level default settings
  The default setting for the Register for and attend OnZoom events and Create and list OnZoom events features will be set to Off.

Resolved issues

• Minor bug fixes

April 11, 2021

Changes to existing features

• Clickable event tags
  Clicking a tag within any event will now lead to search results for other events with that same tag.
• Enhanced Event URL for Host on Event Page
  If a Host sets their Public Profile URL, the event links that they share with attendees/event invitees will include the event time, as well as event title in the following format: https://onzoom.com/h/{vanity name}/{date}/{hour}/{event title}.

Resolved issues

• Minor bug fixes

March 28, 2021

New and enhanced features

• New Hosts are prompted to create a test event the first time they create an event
  After OnZoom Host account creation, new Hosts will be asked if they would like to create a test event the first time they start to create an event. Test events are published events, but do not show up in the public directory and search results. Test events provide new Hosts the opportunity to create an event, go through the ticket-registration and ticket-gifting processes, and host that event—without a public audience—to familiarize themselves with all of the functionalities available to them when creating and hosting an event.

• OnZoom and Web Portal provide a more similar experience
  Hosts can now disable the Q&A and HD-video features when creating an event.
• Send one-time message for an individual occurrence in an event series
  OnZoom Hosts can now send a one-time message to ticket registrants of any individual occurrence within an event series.

• Video cover-images for events in the Featured section play automatically when hovered over
  If a Host uploads a video for a cover image for an event in the Featured section, the video will automatically play when a user hovers over the cover image

• Free events can be scheduled to start beyond 28 days of the publishing date
  Hosts can create free events that are scheduled to start more than 28 days into the future from the date the free event is published.

Resolved issues

• Minor bug fixes

March 14, 2021

New and enhanced features

• Include event recording as a part of ticket access
  Hosts can now enable the option to include a complimentary event recording as a part of an OnZoom event ticket. This allows Attendees to view a recording of an event, in case they have missed the live event, or wanted to review an event they previously attended.

Changes to existing features

• "Become a Host" approval status available on the application page
  When applying for OnZoom Host status, after submitting an application, potential Hosts can stay on the same web page, to see if they have been approved to become an OnZoom Host. An approval status email will also be sent as well.
• Event cover images required when creating an event
  When creating an OnZoom event, a cover image is now required before continuing the event creation process.
• Brand name change of OnZoom’s donation partner
  OnZoom’s donation partner Pledging has rebranded themselves under the name Pledge. While the name will be updated within the OnZoom interface, all other current donation settings and processes will not be affected.
• Panelists can join the event as soon as it has started
  Panelists can now join an OnZoom event immediately after the Host has joined, allowing for longer practice time before allowing Attendees into the event.
• Invitee list for private tickets can be edited after publishing
  When enabling Restrict Tickets to the Following User, Hosts can now edit the invitee list even if the event has already been published.

Resolved issues

• Minor bug fixes
• Security enhancements

February 28, 2021

Changes to existing features

• Multiple ticket types for event series
  Hosts can create multiple types of “Drop-In” and “Entire Series” ticket types for an event series.
• Edit or delete previous ratings
  Attendees can edit or delete ratings previously left for a past event they attended.
• Include recordings with ticket access
  Hosts can include complimentary access to the recording of the event with ticket registration.
• Improved “Know before you go” message
  Enhanced ticket-confirmation email with an improved “Know before you go” message to better help users to join the event.
• Added “Message to Registrants” field when canceling an event
  Hosts are required to enter a message in the “Message to Registrants” field to let registrants know why an event is being canceled.
• Cancel any occurrence in a series event
  Hosts can cancel any occurrence in an event series—without canceling the entire series and without affecting the other occurrences in the event series—when a paid ticket has not been purchased.
• SEO enhancements
  URLs for OnZoom event categories have been shortened for ease of use.
• Send custom email from Hosts to Attendees
  Hosts can send a one-time message to all registrants before an event starts, and can also send a one-time message after the event ends.
• Active CTA buttons shown in past tickets
  Users will be able to see relevant Call-To-Action (CTA) buttons in the ticket-details page for past events.
• Donation indicator
  Hosts can see detailed donation information for donation-enabled events in the directory and search pages.
• “You” linked to “OnZoom for You”
  Clicking “You” in the “OnZoom for You” section of the Masthead takes the user to “OnZoom for You” content when Feature Content is not shown in the Masthead.
• Join button color enhancement
  Countdown clock shown next to the “Join” button in the ticket.
• Implemented OnZoom Host Public Profile URL application
  Hosts can choose and apply for an OnZoom Host Public Profile URL via an application process.
• Host can send their own invitation
  Hosts can choose to send their own email invitations to users on the guest list, instead of having OnZoom send email invitations on their behalf.

Resolved issues

• Minor bug fixes
• Security enhancements

January 24, 2021

New and enhanced features

• OnZoom for You
  An additional section that recommends events the user may find interesting, in addition to helping the user find all their private event and ticket invitations.
• Support for Zoom Rooms and Zoom for Home
  Support for starting/joining OnZoom events from Zoom Rooms and Zoom for Home systems.
• Series events enhancements: Show which drop-in occurrence
  Hosts can now see which Drop-In session an Attendee registered for in an event series.
• Attendee email enhancement with Host custom message
  Hosts can send a one-time event-wide message to all registrants before an event starts, and another one after an event ends.
• Change default join time
  Hosts can enable the option to allow Attendees to join an event 15 minutes before the event’s start time.

Resolved Issues

• Minor bug fixes
• Security enhancements

January 9, 2021

New and enhanced features

• Integration with Hotjar
  Supports integration with Hotjar analytic tools giving users the ability to generate surveys within OnZoom for use with Hotjar analytics.

Changed to existing features

• Notification Center improvements
  Users can go to the Notification Center to unsubscribe from previously subscribed-to notifications from:
  • Attendees
  • Host
  • OnZoom
• "Contact Host" button added to Alternative Host, Panelist, and Refunded Tickets
  Contact Host button has been added to Alternative Host, Panelist, and Refunded Tickets.
• Rate event enhancement
  Increased character limit for comments when giving ratings for events.

Resolved issues

• Minor bug fixes
• Security enhancements

December 20, 2020

New and enhanced features

• Convert an existing Zoom meeting to an OnZoom event
  When creating an OnZoom event, Host can enter and existing Zoom Meeting ID to convert it to an OnZoom event. For more information on converting an existing meeting, as well as the limitations registrants for a converting Meeting, please see how to convert a Meeting to OnZoom.
• Parent and child focused OnZoom events
  Create family-focused events that are tailored for the 2020 Holiday Season. Code of Conduct rules for Hosts and Attendees must be followed.
• OnZoom Host Forum
  A forum for the OnZoom Host community to share, learn, and discover information related to all things OnZoom. The forum can be accessed from the Host Profile.
• Hosts can delete event drafts
  Host can now delete event drafts.

Changes to existing features

• Attendees removed from series events cannot join another event in that series
  Attendees are not allowed to join all other events that fall within the event series they were removed from.
• Search for events by date
  Attendees can now filter events according to a date or a range of dates.
• Notification Center
  The Notification Center has been enhanced with additional notification types:
  
  • Attendee-Liked Event Ticket Available
  • Attendee-Liked Event Ticket Selling Out
  • Attendee Fundraiser Goal Reminder
  • Attendee-Liked Host Event Published
  • Host 24-Hour Reminder
  • Host Fundraiser Goal Reminder
  • Host Ticket Selling Out
  • Admin Announcement
  • Alternative-Host Event Cancelled

Resolved issues

• Minor bugs

December 13, 2020

Resolved issues

• Minor bug fixes

December 6, 2020

New features and enhancements

• Quick join for free events
  If a free event has already started, instead of using the registration button, a join button will be available instead. This will allow attendees to register for the event and join the event with one click.
• Ticket sale window defaulted to end of the event
  The ticket sale end time for events will by default now be set to the end time of the event. For event series, the end time will be the end time of the last event in the series.
• Host Vanity URLs
  OnZoom hosts can customize a Host Vanity URL, to replace the URLs for the public Host profile.
• Chat and in-event reactions for free events
  Chat and in-event reactions will now be available with free events as well as paid events. Hosts can enable/disable the chat function when creating the event or during the event.
• Notification Center improvements
  The OnZoom Notification Center has been updated to include more types of notifications.

Resolved issues

• Minor bug fixes
• Security enhancements

November 28, 2020

New features and enhancements

• UX improvements for invitees and attendees
  UX improvements have been made for Attendees and invitees including: prompts to sign in if trying to register for an event but the user is not signed in to OnZoom; prompts for Attendee to upgrade Zoom client if Attendee cannot join the event after a period of time; Attendee can join event immediately after registering for an event if the event has already started; added a Notification Center for Attendees to customize if notifications are received in the portal and/or by email.
• Alternative Hosts role for OnZoom events
  Added ability to invite Alternative Hosts to OnZoom interactive events.
• Private, and Private and Restricted event types
  Hosts can now create private events (events excluded from being listed in the OnZoom directory and are not discoverable via search, but are open to registration by anyone with the link), and private and restricted events, which are visible and accessible only to the users added to the designated guest list, and only those users can view the event’s details and register for that specific event.
• Delete in-meeting chat
  Hosts can delete messages sent in the in-event chat if updated to the newest client version.
• In-event reactions
  Attendees can now react during an OnZoom event by using an emoji to communicate
  without interrupting the event. Reactions will disappear after 5 seconds.
• Invitees can opt-out of private invitation emails
  Users can unsubscribe from private invitation emails from specific Hosts
• Fundraising events can be linked to multiple nonprofits
  Multiple nonprofits can be linked to a fundraising event when an event is being created
• Disable account users Host access
  Admins can disable Host access for OnZoom at the account or group level.

Resolved issues

• Minor bug fixes
• Security enhancements

November 15, 2020

New features and enhancements

• Ability to invite attendees by email when utilizing private tickets
  Hosts can now invite attendees via email when creating private events and utilizing private tickets.
• Reminder to update the Zoom client dialog
  To minimize confusion or issues when joining an OnZoom event, a dialog box has been added to OnZoom tickets, with a reminder to update to the latest Zoom client.

November 8, 2020

New features and enhancements

• Allow updating of contact email address
  OnZoom Hosts can now update their contact email address from the default email address list in their Host profile.
• Anonymous users can now share event profiles and host profiles
  Sharing of Host profiles and Event profiles can now be done without being logged into OnZoom.
• Hosts can reject refunds from the OnZoom web portal
  Hosts can now reject refund requests directly from the OnZoom Web portal when an attendee requests a refund.
• Hosts can reject refunds from within their PayPal business account
  Hosts can now reject refunds directly from within their PayPal Business account when an attendee requests a refund.