Release notes for Workspace Reservation
Zoom provides up-to-date release notes for Workspace Reservation. This article contains information about recent changes to Workspace Reservation, including new and enhanced features, updates to existing features, and bug fixes. In addition, you can find information about upcoming changes (if available) and see a full history of updates made in the last two years.
Note: API release notes only appear on the Zoom Marketplace website.
Upcoming release
Details about upcoming releases will be posted as they become available.
November 26, 2024
New, enhanced, and changed features
| Type | Feature title | Description | Platforms |
|---|
| Admin features |
|---|
| New or enhanced feature | Enhancements to adjusting floor map and room/desk placement | Admins can adjust the background floor map by zooming in or out, and moving it slightly in each direction. This can help to more accurately position previously added rooms and desks on the map after an updated floor map is uploaded with a different file size. Admins can now easily realign existing room and desk placements without having to recreate or reupload the floor map. | Web portal |
| General features |
|---|
| New or enhanced feature | Enhancements to user profile and reservation visibility | Users can choose to disable their profile picture from being displayed on the floor map. They can also prevent other users from searching for and viewing their reservations. However, account owners and admins retain the ability to access and manage all users' reservations, including editing, canceling, and reporting on them, irrespective of individual user settings. | Web portal |
Released
November 22, 2024
New, enhanced, and changed features
| Type | Feature title | Description | Platforms |
|---|
| General features |
|---|
| New or enhanced feature | Introducing room suggestions | Users can now receive room recommendations for an existing meeting, a new meeting, or a reservation on their calendar. Workspace Reservation will recommend a room to suit the meeting needs, including capacity, how close the room is to the user's other reservations, frequently used rooms, and more. | Web portal |
| New or enhanced feature | Enhancements to Workspace Reservation user experience | The Workspace Reservation user interface has been updated to visually align with other Zoom products. Users can initiate new room, desk, or custom space type reservations by using the "+", or selecting the workspace on the floor map. | Web portal |
November 18, 2024
New, enhanced, and changed features
| Type | Feature title | Description | Platforms |
|---|
| Admin features |
|---|
| New or enhanced feature | Enhancements to workspace reservation questionnaires | Account owners and admins can create "reservation questionnaires" and "pre check-in questionnaires" for their workspaces. Users fill out these questionnaires when creating a reservation or before checking in for their reservation. Account owners and admins can now use an API to retrieve the questionnaire data, including questions, answers, and metadata, in a machine-readable format. |
October 23, 2024
New, enhanced, and changed features
| Type | Feature title | Description | Platforms |
|---|
| Admin features |
|---|
| New or enhanced feature | New reservation administrator role management options | Account owners and admins can assign a new reservation administrator that can create, edit or delete reservations for the account or location. Admins can control the level of access for Booking Admins by location. | Web app |
| New or enhanced feature | Linked account sharing for workspace reservation resources | Account owners and admins can opt-in to share Workspace Reservation configurations, Zoom Rooms resources, and Visitor Management configurations with users from another linked account . Admins can control the scope of sharing for each linked account, allowing them to share specific locations with different linked accounts. This feature enables organizations with shared spaces but separate tenants to leverage shared resources | Web portal |
October 21, 2024
New, enhanced, and changed features
| Type | Feature title | Description | Platforms |
|---|
| Admin features |
|---|
| New or enhanced feature | Workspace reservation questionnaire and pre check-in questionnaire daily email summaries | Account owners and admins can enable daily email summaries related to workspace questionnaires in the Zoom web portal. They can receive summaries of new reservation questionnaire responses or pre-check-in questionnaire responses that are submitted each day. Admins can also receive summaries for reservations occurring that day, including the reservation questionnaire and pre-check-in questionnaire data. The email summaries include counts per location and CSV attachments with reservation details and questionnaire responses. | Web portal |
| User features |
|---|
| New or enhanced feature | Enhancements to workspace floor selector | Users can mark floors as favorites, so they appear at the top of the floor selector dropdown for quick access. If a user is on a floor in a building, the floor selector prioritizes showing other floors from the same building near the top of the selector. Additionally, the three most recently visited floors are displayed prominently in the selector. | Web portal
Windows
macOS
Linux
iOS
Android |
September 16, 2024
New, enhanced, and changed features
| Type | Feature title | Description | Platforms |
|---|
| Admin features |
|---|
| New or enhanced feature | Permanent desk assignments with day and time specifications | Admins can assign a permanent desk to a user for specific days and times. Multiple users can be assigned to the same desk, but for different days or times. Users can reserve an assigned desk when it is not permanently allocated to someone else.
Note : This feature will not be immediately available, as it is dependent on a backend server update currently scheduled for September 19, 2024. | Web portal |
| New or enhanced feature | Option to suppress "Reserve Via Email" button | Account owners and admins can choose to display or hide the Reserve Via Email button when authenticating with a QR code on a kiosk or scheduling display for Workspace Reservation. This setting allows admins to require users to be physically present to reserve a workspace, preventing remote reservations. The default setting keeps the Reserve Via Email button enabled, but admins can disable it for kiosks and scheduling displays on iOS and Android devices. | Web portal |
| New or enhanced feature | Enhancements to points of interest on floor maps | Admins can create points of interest (POIs) on floor maps, which are non-bookable spaces. They can name the POIs, select an icon or shape to represent them, and place them on the map. Users can search for POIs on a floor, and get directions to them from their workspace or an entrance. This allows users to easily locate important areas like bathrooms or package delivery rooms. | Web portal |
| New or enhanced feature | Ability to turn on/off neighborhood boundaries | When managing workspaces, account owners and admins can view the default neighborhood box boundary. They can turn off the boundary display. For desks without access, users will see a message stating the workspace is designated for certain users or groups, maintaining visibility into restricted areas. This feature allows account owners and admins to tailor the neighborhood visualization to their preferences. | Web portal |
| Device features |
|---|
| New or enhanced feature | Manual refresh for Workspace hardware | Users of Zoom Workspace Reservation can now manually refresh the meeting data displayed on the Workspace hardware by clicking a new refresh button. This button is located next to the settings button and initiates an immediate refresh of the upcoming reservations and meeting data. | Windows
macOS
Appliances
iPad Controller
iOS Controller |
| General features |
|---|
| Changed feature | Enhancements to workspace sign-in restrictions | Users are restricted to signing into a single Zoom Workspace Reservation (ZRC) client per desk. If a user signs into a desk that is already associated with another ZRC client, the previous client will be automatically logged out. This prevents multiple users from simultaneously occupying the same workspace desk, improving desk utilization and tracking accuracy. |
August 19, 2024
New and enhanced features
- Admin features
- Automatic badge printing for visitors upon Kiosk check-in
When visitors check in at the Kiosk, their badges can be automatically printed on the connected badge printer. Account owners and admins can manage the badge printer settings within Zoom Visitor Management (VM) and be notified about the printer's online or offline status. Admins can install the printer driver to a Mac or Windows Zoom Room and associate a Kiosk to initiate the print action. They also retain the ability to remotely initiate badge print jobs. This enhances the visitor experience by providing a seamless check-in process and eliminates the need for manual badge printing by admins.
- Integration features
- Reserve rooms through Google Calendar integration
Users can reserve rooms directly in Zoom for the Google Workspace add-on when creating or editing calendar events. Account owners and admins will need to enable the Workspace Reservation portion of this add-in.
- User features
- Modify workspace or desk without recreating reservation
Users can now change the room or desk for a reservation without canceling and making a new reservation. They can retain the existing reservation details, such as the time, Zoom link, and participants while modifying the workspace.
July 22, 2024
New and enhanced features
- Admin features
- Disable auto-population for invited participants' names
Account owners and admins can disable the auto-population of participant names in the Participants field when reserving workspaces or rooms. With this setting enabled, users must manually enter participant emails instead of selecting from a dropdown list.
- Analytics features
- Compare workspace data across multiple locations in Workspace Dashboard
Account owners and admins can select up to 6 floors or 6 buildings at once in the Workspaces Dashboard. The dashboard displays combined metrics and charts that compare the workspace utilization percentage for the selected locations. This feature provides admins with a comprehensive view of workspace usage across different areas.
July 2, 2024
New and enhanced features
- Integration features
- Reserve rooms through Google Calendar integration
Users can reserve rooms directly in Zoom for the Google Workspace add-on when creating or editing calendar events. Account owners and admins will need to enable the Workspace Reservation portion of this add-in.
Resolved issues
- Minor bug fixes
- Security enhancements
June 17, 2024
New and enhanced features
- Admin features
- Separate reporting for desks and meeting rooms on Workspace Reservation Dashboard
Account owners and admins can view separate reporting for desks and meeting rooms on the Workspace Reservation Dashboard. For desks, admins can see the reservation, check-in, and utilization rates. For meeting rooms, admins can view reservation, check-in, and utilization rates. Additionally, account owners and admins can view the top 10 and bottom 10 desks and rooms by reservation time. This provides account owners and admins with more granular insights into workspace usage and helps optimize resource allocation. - Add asset, capacity and neighborhood to CSV
The Usage and Workspace report displays more comprehensive details about workspaces. Account owners and admins can view the assets linked to each desk or room, the capacity of rooms, and the neighborhood where the workspace was located during the reservation. Account owners and admins can leverage this additional data to gain deeper insights into workspace utilization. - Unified map view for configuring neighborhoods, permanent desks, and wayfinding
Account owners and admins can configure neighborhoods, permanent desks, wayfinding, and place desks on the map, all from a single view. They can easily set up neighborhoods and permanent desks without switching between different views. Additionally, account owners and admins have the option to hide or edit the box and label from users around neighborhoods on the map.
Note: This feature will not be immediately available, as it is dependent on a backend server update currently scheduled for June 22, 2024. - Enhancements to workspace QR code management
Account owners and admins can refresh the QR code used to check in, edit, or create a reservation at a workspace. This action will deactivate the old QR codes and create a new QR code. This action cannot be undone.
- Integration features
- Workspace Reservation and Visitor Management notifications in Slack
Users can receive notifications for upcoming workspace reservations, check-in reminders, and visitor arrivals through the Zoom app in Slack. Account owners and admins can enable these notifications for users and customize the notification settings, similar to the existing Zoom chatbot. Users can also check in to their reservations via the Zoom chatbot in Slack. This integration allows users to stay updated on their workspace activities within their communication tool.
Note: This feature will not be immediately available, as it is dependent on a backend server update currently scheduled for June 22, 2024. - Receive workspace and visitor notifications in Microsoft Teams
Users can receive Zoom Workspace Reservation and Visitor Management notifications via the Zoom chatbot in Microsoft Teams. They can get reminders for upcoming reservations, check-in notifications, and visitor arrival alerts. Additionally, users can check in to their reservations via the chatbot. Account owners and admins can control these notifications for users, similar to how they manage Zoom chatbot notifications.
Note: This feature will not be immediately available, as it is dependent on a backend server update currently scheduled for June 22, 2024. - Support for managing recurring reservations from Outlook
Users can make recurring reservations through the Outlook add-in. If a user makes a recurring reservation, their reservations will appear under My Reservations in the Workspace Reservation web portal, where they can manage them. Users will receive an email notification if one of the dates in their recurring reservation is not available, allowing them to select an alternative room for those dates.
Note: This feature will not be immediately available, as it is dependent on a backend server update currently scheduled for June 22, 2024.
- User features
- Add external participants and send invitations for room reservations
Users can add the email addresses of external participants to their account when reserving a room in Workspace Reservation. An event invitation is sent to the external participants, allowing them to receive meeting details, sender details, and location.
Note: This feature will not be immediately available, as it is dependent on a backend server update currently scheduled for June 22, 2024.
Resolved issues
- Minor bug fixes
- Security enhancements
May 20, 2024
New and enhanced features
- Admin features
- Automatically check users into workspace reservations when connecting to office WiFi
Account owners and admins can enable a setting to automatically check users into their workspace desk reservations when their Zoom app detects they have connected to the office network. This allows account owners and admins to more accurately track workspace utilization without users needing to remember to manually check-in. This setting requires account owners and admins to configure the office network details at each location so Zoom clients can detect when a user is connected. When enabled, users will receive an alert when they are automatically checked in upon connecting to the office network.
Resolved issues
- Minor bug fixes
- Security enhancements
April 21, 2024
New and enhanced features
- Admin features
- Configure time zone settings for rooms and workspaces
Account owners and admins can configure time zone settings for individual rooms and workspaces. Admins can tailor time zone settings to match each room and workspace's location. This provides more flexibility and accuracy for features that rely on time zone data, like neighborhoods. Users will benefit from time zone information that better reflects their actual workspace. Previously, time zone settings could only be configured at the account and floor level. - Delegate management in Zoom Workspace Reservation
Account owners and admins can assign delegates on behalf of users directly through the Zoom admin web portal. When a delegate is assigned, the user is notified via email. Users retain the ability to remove delegate access themselves. Admins can also batch-upload delegates via CSV. - Support for workspace and room questionnaires in Outlook add-in
If a reservation questionnaire is configured for the workspace, the user will be prompted to fill it out when making reservations in the Outlook add-in. If multiple workspaces are booked, the questionnaire will be shown for each one. Check-in questionnaires will also be shown at the appropriate time based on settings.
- User features
- Display all existing Zoom meetings to users when making a room reservation on the Zoom mobile app
When making room reservations, all upcoming Zoom meetings are displayed in the Zoom mobile app, not just meetings the user is hosting. This helps enable easy meeting selection when reserving a workspace. Additionally, the reservation start and end times are dynamically adjusted to match the meeting time.
Resolved issues
- Minor bug fixes
- Security enhancements
April 15, 2024
New and enhanced features
- Client features
- Workspace Reservation and Visitor Management available in the Workspaces tab on the Zoom Workplace app
The Workspaces tab on the Zoom app provides direct access to Workspace Reservation and Visitor Management. Users can reserve rooms and desks, manage reservations, and manage visitor invitations in one convenient location instead of navigating to multiple places. The Workspaces tab displays Visitor Management and Workspace Reservation if they are enabled for the account.
Resolved issues
- Minor bug fixes
- Security enhancements
March 16, 2024
New and enhanced features
- Admin features
- Set Reservation Questionnaire and Pre Check-In Questionnaire at the workspace level
Account owners and admins can manage the Reservation Questionnaire and Pre Check-In Questionnaire settings at the individual workspace level. These floor settings are inherited by workspaces of that floor, including lock controls, and they can be overridden at the individual workspace level when unlocked. - Workspaces Dashboard includes reservation no-show rate and released workspaces (due to not checking in)
The Workspaces Dashboard includes information about the number of reservations to which users did not check in, the number of reservations released due to not checking in, and downloaded CSV details for the reservations that were released.
Note: This feature will not be immediately available, as it is dependent on a backend server update currently scheduled for March 31, 2024. - Workspace user and workspace report include date and time of booking
Account owners and admins can export the date and time when users made workspace reservations in the User and Workspace Report CSV file. - Configure reservation duration increment on scheduling displays
Account owners and admins can configure the reservation duration increment on scheduling displays in Workspace Reservation. They can set increments to be 1, 5, 15, or 30 minutes. Users will see the configured increment when reserving spaces on the scheduling display. This allows reservations to provide more flexibility in reserving spaces. Previously, reservations could only be made in 15-minute increments. - Scheduling displays switch to workspace UI when hot desking enabled for Zoom Rooms
When an account owner or admin enables the hot desking feature for a Zoom Room, effectively turning it into a desk/workspace reservation experience, the attached scheduling display will automatically switch to show the workspace/desk UI instead of the Zoom Room UI.
Note: This feature will not be immediately available, as it is dependent on a backend server update currently scheduled for March 31, 2024. - Introducing Wayfinding
Account owners and admins can set up wayfinding to guide users from the office entrance to their desk or meeting room. Users can view directions on their mobile devices and kiosks.
Note: This feature will not be immediately available, as it is dependent on a backend server update currently scheduled for March 25, 2024.
- Host features
- Enhancements to permanent desk settings
Account owners and admins can assign a permanent desk to a user in the workspace list view as well as in the Workspaces settings.
- Integration features
- Workspace Reservation integration in Zoom Calendar
When using Zoom Calendar and Workspace Reservation, users can experience an enhanced Workspace Reservation experience on Zoom Calendar. Users can view workspace details, including capacity and photos, and reserve available workspaces when creating a meeting invite in Zoom Calendar. This integration simplifies the room booking experience for Zoom Calendar users with Workspace Reservation.
- User features
- Reserve workspaces through Zoom for Outlook add-in
Users can reserve workspaces in Microsoft Outlook, using the Workspace Reservation integration in the Zoom Outlook add-in, when creating or viewing meeting invites. This allows for a seamless booking experience without leaving the Outlook interface. Photos, assets, and filters are also available when selecting a room. Account owners and admins can enable or disable the Workspace Reservation integration of the Zoom plugin for Outlook.
Note: This feature is currently in beta. - Allow user to be on the same calendar event as the workspace
Account owners/admins and users have the option to be invited to the same event as the workspace. This allows for synchronization between the user’s calendar events and Workspace Reservation. Previously, an event appeared on a user’s calendar for workspace reservations.
Resolved issues
- Minor bug fixes
- Security enhancements
Note: The User can host the Zoom meeting they created in Workspace Reservation and Automatically check users into workspace reservations when connecting to office WiFi features were rolled back due to issues with deployment and will be available in another upcoming release.
January 31, 2024
New and enhanced features
- Admin features
- Assign a view-only role to a user for Workspaces Dashboard
Account owners and admins can assign a role to a user that provides them view-only access to the Workspaces Dashboard. This role allows users to view Workspace Reservation information and usage statistics.
Resolved issues
- Minor bug fixes
- Security enhancements
January 6, 2024
New and enhanced features
- Admin features
- Set custom time when reservations open
Account owners and admins can select the time that reservations become available for booking. By default, reservations open at midnight, and admins can adjust the time.
Resolved issues
- Minor bug fixes
- Security enhancements
December 16, 2023
New and enhanced features
- Admin features
- Separate workspace and room check-in/check-out settings
Account owners and admins can independently set check-in and check-out settings for the workspace or room types the admin has defined separately. When the Workspace Check-In and Check-Out feature is enabled, users can check in and out of a workspace, and this setting only applies to desks and customizable space types. The Room Check-In and Check-Out setting must be changed in Zoom Room settings. Previously, the check-in settings for rooms and workspaces were linked. - Add assets to CSV upload for workspaces
The CSV import document includes the Asset field where account owners and admins can add workspace assets. - Upload and display a photo of a desk
Account owners and admins can upload a photo of a desk type to display to users when users select the desk on the floor map. - Reservation duration scheduling increment
Account owners and admins can set the reservation duration at increments of 1, 5, 15, or 30 minutes at the account level. Users will be able to schedule reservations for a duration measured in increments of this value. - Enhancements to the Workspace Dashboard
Admins can select dates in the future on the Workspace Dashboard to view reservations and reservation details for future bookings.
- Scheduling Display features
- Support for pemanent desks on scheduling displays
Users can check into their permanently assigned desk when check-in is enabled on a scheduling display. Users can view, but cannot reserve, other permanently assigned desks on the scheduling display. - Optimize scheduling display status bar
Unavailable or Under Construction statuses will appear for desks that are not reservable for reasons such as a calendar that is not configured, under construction, and updates required.
- User features
- Option to extend reservation
Users can extend their reservations on the scheduling display without needing a prompt. - View Zoom meeting details in upcoming workspace reservation list and individual reservation detail view
Users can view lists of their upcoming workspace reservations. Any reservation that has an associated Zoom meeting will show additional information about the Zoom meeting, including the meeting link and the ability to start the meeting.
Resolved issues
- Minor bug fixes
- Security enhancements
November 15, 2023
New and enhanced features
- Admin features
- Enhancements to role management for Zoom Rooms and Workspaces
Admins can manage Zoom Rooms and/or Workspaces at a Location level by defining a custom scope in Role Management. This allows a user with an assigned role to view only the Zoom Rooms and/or Workspaces that belong to the Location(s) designated in the custom scope. Additionally, a new discrete role, Digital Signage, has been added for Zoom Rooms administration.
Resolved issues
- Minor bug fixes
- Security enhancements
October 21, 2023
New and enhanced features
- Admin features
- Allow Workspace Reservation permissions at location level by custom scope
Account owners and admins can use the Custom Scope capability from role management to define a custom scope using the Workspaces location hierarchy. This allows admins to create a role and set a custom scope to limit access to particular locations. Account owners and admins can manage a granular custom scope from the Country / Region level to the Floor level.
Note: This feature will not be immediately available, as it is dependent on a backend server update currently scheduled for November 4, 2023. - Receive email notifications for workspace reservation questionnaires
Account owners and admins can receive workspace reservation questionnaire information in an email every time a user completes a questionnaire. Account owners and admins can enable or disable multiple types of email alerts related to reservation and pre-check-in questionnaires. This setting is available at the account, location, and workspace levels.
- User features
- Automatically generate meeting passcode when reserving a room with a new Zoom meeting
When creating a new meeting during a reservation of a room in Workspace Reservation, a meeting passcode will be automatically generated. Users can also edit the meeting passcode.
Resolved issues
- Minor bug fixes
- Security enhancements
September 16, 2023
New and enhanced features
- Admin features
- Restrict workspace reservation based on frequency and meeting duration
Account owners and admins can set restrictions and limit how often users can book spaces, based on frequency or time. - Manage default status of Workspace Reservation calendar events
Account owners and admins can enable or disable the option to allow users to control the default free/busy setting of calendar events created by Workspace Reservation or during the booking process. When this setting is set to free, the calendar events created by Workspace Reservation are also set to free; when this setting is set to busy, the calendar events are set to busy. - Display workspace name on map for all users
Account owners and admins can configure the option for workspaces to permit the workspace name to be visible to all users on the floor map, even if the ability to book the workspace is restricted. This option is visible when editing, adding, and selecting a workspace on the floor map. This setting is disabled by default. - Reserve workspaces only in-person
Account owners and admins can create desks that can only be booked by scanning a QR code at the workspace in person on the Zoom web portal or on a Workspace Reservation device. Admins and users can only view these in-person desks on the floor map. - Workspace Dashboard and CSV enhancements
Account owners and admins can view workspace data for up to 6 months in the past. Additionally, the source of the reservation has been added to the Workspace Usage CSV. - Create and manage neighborhoods
Account owners and admins can create neighborhoods that allow access to specific workspaces to specific groups or individuals with custom time rules. Account owners and admins can set days/times for the assigned reservation to be active and set the time zone.
- Developer features
- Workspace Reservation API for creation, updating, and deletion
The Open REST API for Workspaces provides a webhook that account owners and admins can receive when a workspace is created, updated, or deleted.
- Device features
- Support for Logi Dock Flex (generally available)
Account owners or admins can add and configure the docking station with a screen, Logi Dock Flex, using Zoom Device Management (ZDM). This allows users to check in to workspaces by plugging their computer into the docking station. Additionally, the docking station’s display is set up as a scheduling display for Workspace Reservation. - Support for Zoom Device Management for Workspace Hardware
Account owners and admins can manage their hardware for Workspace Reservation through Zoom Device Management (ZDM) on the Zoom web portal. They can import device information from a CSV file and transfer data to ZDM on the web portal. Device info will be displayed in Workspace Management's ZDM.
- General features
- Align workspace reservation calendar event time zone with user's time zone
When users enable calendar notifications for workspace reservations, their calendar will display a calendar event that corresponds to their reservation. The calendar event uses the same time zone of the device the user used to create or edit the workspace reservation.
- User features
- Scan QR code to reserve space, check out, or extend a reservation
An updated QR code is available for admins to print. When used, users can reserve an available desk, extend their reservation, or check out. - Enhancements to calendar notifications for desk/room reservations
Calendar notifications for workspace reservations provide more useful information and actions. Users can view the desk name in the calendar event location, see an informative message about their workspace reservation in the calendar event body, and check in to/check out of their workspace reservation from the calendar event (if remote check-in is enabled). Users can click the link in the calendar event that will direct them to the Zoom app or Zoom web, allowing them to view, edit, delete, or create a workspace reservation.
Resolved issues
- Minor bug fixes
- Security enhancements
August 19, 2023
Changes to existing features
- Workspace Reservation Beta licenses expiration
The transition period for beta licenses for Workspace Reservation will end on Wednesday, July 31, 2024. To maintain any workspaces you’ve created, you’ll need to purchase your Workspace Reservation subscription or ensure that Workspace Reservation is included in any Zoom bundle packages you may currently have. If you do not purchase these subscriptions by July 31, 2024, you will no longer have access to managing the workspace(s) you created during the beta program. Upon expiration of the account's Beta license, the account admin will lose management, assignment, and reservations of their workspaces. However, the workspace data will be retained. If the account admin purchases a Workspace Reservation subscription before the Beta license expiration, Zoom will automatically replace the free Workspace Reservation Beta license with the paid subscription.
New and enhanced features
- Device features
- Support for Logi Dock Flex (Beta)
Account owners or admins can add and configure the docking station with a screen, Logi Dock Flex, using Zoom Device Management (ZDM). This allows users to check in to workspaces by plugging their computer into the docking station. Additionally, the docking station’s display is set up as a scheduling display. This feature is in beta.
Resolved issues
- Minor bug fixes
- Security enhancements
July 22, 2023
New and enhanced features
- Admin features
- Workspaces admin management of reservations
Admins can add, change, or delete reservations at the building level. They can also override users' reservations in the building. Admins can book a workspace for a user (without needing to set up delegation), change a current workspace reservation of a user, and delete a user's current reservation. The user will receive a notification if a change was made to the reservation by an admin. - Configure a permanent desk
Account owners and admins can assign a user a permanent desk. Permanent desks are not reservable and will always display the assigned user at that desk. This feature displays users, who come into the office every day, and their permanent desks on the floor map.
- User features
- Make recurring reservations
Users can make daily, weekly, or monthly recurring reservations. When booking recurring reservations, they can reserve the same workspace. Users can also create a daily reservation on weekdays without including Saturday and Sunday.
Note: Recurring reservations are limited to 1 month in advance.
- Integration features
- Integrate third-party digital signage apps with Zoom Workspace Reservation
Zoom users can share content created/managed by third-party apps on Zoom digital signage screens. Zoom allows third-party digital signage partners to integrate with Zoom's services and display their content on Zoom Workspace Reservation digital signage.
Resolved issues
June 17, 2023
New and enhanced features
- Admin features
- Support for Zoom Calendar
Zoom Calendar is included as an option for a calendar resource for workspaces. Zoom Calendar allows account owners and admins to integrate workspaces with the Zoom desktop client to manage their calendar events in a centralized location, and they do not have to integrate a third-party calendar when using the Zoom Calendar service. When creating a workspace, a calendar resource or Zoom Calendar will automatically populate as a calendar resource option, allowing account owners and admins to easily connect their selected option to the workspace. Previously, account owners and admins manually created and added a calendar resource for each workspace.
Resolved issues
Note: The Configure a permanent desk feature has been pulled from release due to issues with deployment and will be available in the upcoming July release.
May 27, 2023
New and enhanced features
- Admin features
- Centralized location management
Account owners and admins can use a unified location management section on the web portal to manage Workspace Reservation at the account level. This centralized location management section has the same interface in each product section but is filtered for that specific product. For example, the Workspace Reservation section would only show Workspace Reservation-relevant data in the location hierarchy under that section of the web portal. Additionally, the account owner or admin can control other users’ roles in Location Management through role management. This feature will not be immediately available, as it is dependent on a backend server update currently scheduled for May 28, 2023.
- User features
- Automatically remove previous reservations
When a user begins to reserve a new workspace, they will receive a message that indicates that they have other existing reservations during this timeframe. They can view their previous reservation and select whether they want to replace it with a new reservation. If the user continues to reserve a new workspace, the system will automatically delete the previous reservation.
Resolved issues
- Minor bug fixes
- Security enhancements
Note: The Recurring reservations and Enhancements to the Workspace Reservation Dashboard features have been pulled from release due to issues with deployment and will be available in another upcoming release.
May 6, 2023
New and enhanced features
- Admin features
- Control default status of Workspace Reservation calendar events
Account owners and admins can enable or disable the option to allow users to control the default free/busy setting of calendar events created by Workspace Reservation or during the booking process. For rooms, this setting is defaulted to busy. For desks, this setting is defaulted to free. When this setting is free, the calendar events created by Workspace Reservation are also set to free; when this setting is busy, the calendar events are set to busy. This feature will not be immediately available, as it is dependent on a backend server update currently scheduled for May 14, 2023. - Add buttons to select hierarchies on Workspaces setting
Account owners and admins have the ability to select hierarchies directly from the Workspaces setting page.
- General features
- Match date/time format with user’s Zoom settings
When a user selects a date/time format in Zoom settings, their existing settings will align with the date/time format in Workspace Reservation. Previously, Workspace Reservation used its own date/time format, which didn’t match the user’s selected date/time format from their Zoom settings. - Add Check In button to reminder emails
A Check In button is included in the email reminder that users receive 24 hours before their reservation. When users receive their email reminder, they can use the button to check in to their workspace reservation. This feature will not be immediately available, as it is dependent on a backend server update currently scheduled for May 14, 2023.
- User features
- Display auto-release information when reserving workspaces
When users reserve a workspace on the web portal, a prompt will appear, informing them that they must complete the questionnaire and check in on time for their reservation. If a questionnaire is not submitted on time or if check-in is not performed on time, then the workspace will be automatically released. - Enhancements to Workspace Reservation web portal
When users click their avatar on the floor map, a panel will appear, displaying information about the workspace, where users can instantly delete and check in/check out of their reservation. Users can delete reservations from the floor map by clicking their avatar, then clicking the delete button in the panel. Additionally, when a user clicks their avatar on the floor map, the Check in/Check out button will appear in the panel if the system detects their reservation within the workspace.
- Workspace check-in reminder chatbot in Zoom Team Chat
Users can select to receive check-in reminders on the Zoom mobile app and desktop client for their workspace reservations through the Workspace Reservation chatbot in Zoom Team Chat. This feature will not be immediately available, as it is dependent on a backend server update currently scheduled for May 14, 2023. - Set free/busy calendar status for Workspace Reservation calendar events
When enabled by an account owner or admin, users can control how calendar events (created by Workspace Reservation) appear by setting their calendar status as free or busy. They set the default configuration when they book a room or desk or during the booking process. The default setting (free or busy) for desks and rooms is configurable by users as well as the option to change an event during the booking process. Previously, when a user booked a workspace for an entire workday, the user’s calendar appeared as busy for the entire workday. This feature will not be immediately available, as it is dependent on a backend server update currently scheduled for May 14, 2023.
Resolved issues
- Minor bug fixes
- Security enhancements
April 23, 2023
Note: The release notes for Workspace Reservation were delayed to May 6, 2023, due to issues with deployment. Please visit the Release notes for May 6, 2023, for more details.
March 18, 2023
Changes to existing features
- Separate Smart Suggestions admin settings
Account owners and admins can select specific checkboxes for the Smart Suggestions account setting. They can choose if they want suggestions for desks, rooms, or days of the week to come into the office. Additionally, they can select all the checkboxes or just the options that they want. - Require authentication to delete workspace reservations from scheduling displays
When a user wants to cancel a reservation on a scheduling display, the user must be authenticated. A QR code will appear for authenticating the user. Only the user who made the reservation, or an assigned delegate of that user, can delete the reservation from the scheduling display. Previously, any user could delete reservations for a Zoom Room or reservation-only rooms on a scheduling display.
New and enhanced features
- Admin features
- Customize workspace types in account settings
Account owners and admins can customize workspace categories, allowing booking of any type of physical space in the workplace. Account owners and admins can also place these customized categories on the floor map and set how many of these spaces can be booked concurrently. Previously, workspaces could only be labeled as “desks” or “rooms.” - Allow Workspace Check-In and Check-Out without releasing workspace
Account owners and admins can enable the Workspace Check-In and Check-Out setting to allow workspace check-in while disabling the setting to release the reservation after a specified amount of time. - Control email and calendar notifications
Account owners and admins can enable or disable email notifications for workspace reservations, workspace check-in, and calendar events for their users. They can lock this setting at the account level.
- User features
- Add/invite other users to room reservation
When creating a room reservation, users can invite other participants. Users can also invite other participants to a room reservation after the reservation has been created. The reservation will show on the invitees’ upcoming reservations. Previously, users had to forward room reservation invitations to other participants.
Note: This feature applies to both Workspace Reservation-only room reservations and Zoom Room reservations.
Resolved issues
February 25, 2023
New and enhanced features
- Admin features
- UX Enhancements to differentiate Office 365 calendar integrations
There are several enhancements in the Zoom web portal to clearly differentiate between Office 365 integration types in the Workspace Reservation calendar service configuration. When account owners and admins select either the Microsoft Graph API integration or Microsoft Exchange Web Services (EWS) integration for their calendar service, the account permissions for each integration are outlined.
Resolved issues
January 7, 2023
Changes to existing features
- Update email template for Workspace Reservation
Workspace Reservation emails will follow Zoom’s new standard email template.
New and enhanced features
- User features
- Workspace Check In reminder emails
A reminder email is sent to users at the time of their reservation, reminding them to check in. Users will receive these reminders to check in to their workspace to prevent it from being released.
Resolved issues
- Minor bug fixes
- Security enhancements
December 17, 2022
New and enhanced features
- Admin features
- Control desk and room reservations for users
Account owners and admins can control how far in advance users can reserve desks and rooms. They can also configure and set the number of desks that a user can book concurrently. - Edit workspaces through CSV import
Account owners and admins can edit existing workspaces on their Zoom account when importing a CSV file of workspaces in the web portal. If the account owner or admin import a CSV file containing a workspace that already exists on the account, any edits or changes from the CSV file are applied to the workspace.
- User features
- Suggest dates to come into office
Workspace Reservation will suggest a date and time for users to come into the office based on a user’s schedule and their frequent collaborators. Users will also receive a seat recommendation, based on colleagues the user frequently interacts with. - Add existing Zoom meeting to room reservation
When booking a room, users can retrieve and add an existing Zoom meeting that they are the host of to their room reservation. - Delegate workspace reservation
Users can assign the ability to create workspace reservations on their behalf to other users in their account.
- Scheduling Display features
- Display QR code when booking rooms on Scheduling Display
Account owners and admins can require authentication for reservation on a scheduling display, providing the ability to restrict room reservations to certain users. When required authentication is enabled, a QR code is displayed to the user (performing the reservation) to scan and authenticate themselves before completing a booking of a room on a scheduling display. By authenticating, the reservation will also be added to the user’s upcoming reservations and calendar.
- Developer features
- Workspace APIs
New Workspace Reservation APIs are available for developers in the [Zoom Developer Program]. With these APIs, developers can create, delete, and update workspaces. The following APIs are available:
- Add a Workspace: Add a workspace to a Zoom account.
- Delete a Workspace: Delete a workspace from a Zoom account.
- Update a Workspace Profile: Update basic information on a specific workspace in a Zoom account.
Resolved issues
November 19, 2022
New and enhanced features
- Admin features
- Grant admin access at the location level to manage workspaces
At each location hierarchy level, account owners and admins can grant admin permissions. Added admins will only have access to that specific location in the hierarchy and below. This allows account owners and admins to limit admin access to specific locations to manage workspace reservations, without necessarily authorizing access to the full account. - Enhancements to import workspaces through CSV
There are several enhancements to improve importing workspaces through CSV upload. In the CSV file used for importing and creating a workspace, account owners and admins can specify room capacity and the display name for a room.
Note: The display name will default to showing on the scheduling display.
- User features
- Enhancements to Workspace Reservation on the Zoom mobile app
There are several features and enhancements added to the Workspace Reservation experience on the Zoom mobile app. Users can now receive desk suggestions, view workspace photos, see the capacity of rooms, and filter desks.
Resolved issues
October 22, 2022
Resolved issues
- Minor bug fixes
- Security enhancements
Note: The Workspace APIs feature was pulled from the release due to issues with deployment, and will be available in another upcoming release.
September 28, 2022
New and enhanced features
- User features
- Support for Workspace Reservation on the Zoom mobile app
Workspace Reservation’s mobile app integration allows users to reserve workspaces from their mobile device and the Zoom mobile app. Workspace Reservation includes the following features for users on mobile devices:
- Reserve workspaces before coming into the office
- Find available seats/rooms based on the specific time period users want to reserve
- Select the location the users will visit to display the relevant floor map. Once a map is opened, it will save as a default location, and users will always have the option to switch to another floor/default location.
- Click a reservation to view its location on the floor map and view where others are sitting.
Resolved issues
September 17, 2022
New and enhanced features
- General features
- Workspace email confirmation and reminders
Admins and users can enable or disable workspace email and reminder notifications. When enabled, users can receive emails:
- When a new reservation is created
- When a user has an upcoming reservation within 24 hours
- When an existing reservation is canceled
- When an existing reservation is updated (location/date/time)
- Enhancements to desk recommendation
There are several enhancements to improve the experience of desk recommendations for users. Users can select a timeframe and select if they want to use the available desk recommendations.
- Admin features
- Import a CSV file of workspaces
Account owners and admins can now upload workspaces in batches by importing a CSV file (up to 1,000 in one file). Previously, account owners and admins had to individually create workspaces; admins now have either option. - Include photos of workspaces
Account owners and admins can upload a photo of a workspace and include it with the workspace information for users to view. - Add workspace capacity
Account owners and admins can add or edit a workspace’s capacity on the Zoom web portal. This will be visible to users to see and filter when looking for a workspace to reserve. - Show reserved user’s name and department when clicking on a workspace
Account owners and admins can allow users to see the reserved user’s name and department when users click a reserved workspace. The user’s name will also appear when you hover over the workspace. - Search for workspaces
Account owners and admins can search for workspaces by workspace name in the Workspace Management section of the Zoom web portal. - Export workspace information
Account owners and admins can export and download a file with information of all the workspaces on their Workspace Reservation account. - Enhancements to the Dashboard User & Workspace report
There are several enhancements to improve the usefulness and clarity of Workspace Reservation reports from the Zoom Dashboard. The User & Workspace report now includes columns for Workspace Name, Check In/Check Out Time (of a reservation), and User Department; the Usage column has been removed from this report. Additionally, the Workspace Daily report now includes columns for Workspace Type (Room/Desk) and includes room data; this report can now be downloaded from Workspace Reservation Rate. - Ability to move a workspace within the location hierarchy
Account owners and admins can transfer a workspace to a different floor on the location hierarchy in Workspace Reservation by assigning it to a different location. Previously, workspaces had to be deleted and recreated on a different floor.
- User features
- Display when frequent collaborators are in the office
When selecting a date for a workspace reservation, users can view when colleagues, who they frequently collaborate with, are in the office. Users can add their frequent collaborators to a list. Additionally, when users select a date, a list of their starred contacts who will be in the office will appear. This helps users choose when to come into the office, based on the schedules of their colleagues. - View and filter workspace capacity
When booking a workspace, users can view the capacity of that workspace. Users can also filter workspaces by capacity and the number of seats available. - View a user’s name on a floor map
When a user hovers their mouse over a reserved desk, they can view the contact card of the user who reserved that desk. When a user clicks the workspace, they will see the user’s name and department. This feature must be enabled by the account admin.
- Developer features
- Workspace APIs
New Workspace Reservation APIs are available for developers in the [Zoom Developer Program]. With these APIs, developers can use these to check in and out of reservations. The following API is available:
- Check in/Check out API: Set up check in/check out for reservations
Resolved issues
- Minor bug fixes
- Resolved an issue where reservations with no check-ins for reservation-only rooms and desks were not released if the setting was enabled.
July 28, 2022
New and enhanced features
- Workspace Reservation General Availability
Workspace Reservation allows users to reserve workspaces in the office. Users can easily reserve available desks or meeting spaces at the office, or on the Virtual Receptionist Kiosk, Zoom Rooms for Touch devices, or the Zoom web portal. Workspace Reservation provides QR code check-in to desks with or without Zoom-enabled devices, interactive maps, and desk occupancy status. Admins and account owners can set up the workspaces, upload a floor map, and have a live view of available and reserved spaces displayed for wayfinding on a Kiosk and/or through Digital Signage.