Using Remote support session

A remote support session allows you to remotely control and restart a Windows or macOS computer. The user initiating the support session can:

Note: Remote support session will disable simultaneous screen sharing

Requirements for using remote support session

Table of Contents

How to use remote support session

Windows

Note:

  1. Start your instant or scheduled meeting.
  2. Click Support  in your meeting controls, then select one of the following options:
macOS
  1. Start your instant or scheduled meeting.
  2. Click Support  in your meeting controls, then select one of the following options:
    • Request Desktop Control to prompt the remote user to share their desktop.
      • After the request is made, the remote participant will see the following:

        Note: If the participant is using multiple screens, you can select which screen you want to control.
      • Once the desktop is selected, the host will have remote control of the participant desktop.