A remote support session allows you to remotely control and restart a Windows or macOS computer. The user initiating the support session can:
- Request desktop control
- Request application control
- Request computer restart
Note: Remote support session will disable simultaneous screen sharing.
Prerequisites
- Zoom desktop client for Windows, macOS, or Linux: Global minimum version or higher
- Free or Paid account
- Remote support feature enabled on the meeting host's account
Using remote support session
WindowsNote:
- If the user on the other end is using a Windows, instruct them to Enable the remote control of all applications in their Zoom desktop client settings.
- During a remote support session, the user that requested control can enter admin credentials in UAC (User Access Control) windows if prompted.
- Start your instant or scheduled meeting.
- Click Support
in your meeting controls, then select one of the following options:
- Request Desktop Control to prompt the remote user to share their desktop.
- After the request is made, the remote participant will see the following:
- They may need to accept an additional administrator prompt allowing them access to make changes.
Note: If the participant is using multiple screens, you can select which screen you want to control.
- Once the desktop is selected, the host will have remote control of the far ends desktop.
- After the request is made, the remote participant will see the following:
- Request Application Control to prompt the remote user to share a specific application.
- After the request is made, the remote participant will see the following:
- They will be prompted to choose which application to share.
- After the request is made, the remote participant will see the following:
- Request Computer Restart to prompt the remote user to restart their computer.
- Once restarted, they will rejoin the Zoom meeting.
macOS- Start your instant or scheduled meeting.
- Click Support in your meeting controls, then select one of the following options:
- Request Desktop Control to prompt the remote user to share their desktop.
- After the request is made, the remote participant will see the following:
Note: If the participant is using multiple screens, you can select which screen you want to control. - Once the desktop is selected, the host will have remote control of the participant desktop.
- After the request is made, the remote participant will see the following:
- Request Desktop Control to prompt the remote user to share their desktop.
- Request Application Control to prompt the remote user to share a specific application.
- After the request is made, the remote end will see the following:
- They will be prompted to choose which application to share.
- After the request is made, the remote end will see the following:
- Request Computer Restart to prompt the remote user to restart their computer.
- Once restarted, they will rejoin the Zoom meeting.
- Once restarted, they will rejoin the Zoom meeting.